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Curtarra Reviews 344

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the elegance and beauty of the curtains and the excellent craftsmanship. Many appreciate the helpfulness of the staff and the exceptional customer service, which assists with everything from samples and measurements to order updates, making the purchasing process smooth and reassuring. However, some customers experienced issues with their orders, such as missing items or incorrect widths and lengths. A few also expressed dissatisfaction with the quality of curtain rods and hardware, finding them not up to par with the price. There were also occasional comments about long delivery times and curtains arriving without proper creasing.

What people talk about most

Product

Customers had positive experiences with product, praising the quality and craftsmanship of the curtains and... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful materials, excellent... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Customer service

People report positive experiences with customer service. Many customers highlight the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Even though I had to wait about 6 weeks, the quality and elegance of the curtains I received is worth every penny. I ordered about 10 different samples, which helped me find the right type of curtain... See more

Company replied

Rated 5 out of 5 stars

The staff answered all of my questions before my purchase in regard to measuring windows, and how many inches to add beyond the window. The curtains took about 5 or 6 weeks to come, which seemed abou... See more

Company replied

Rated 5 out of 5 stars

We looked at many different velvet type drapes. Some of the others seem monochromatic, but the Curtarra , and the sample that I received, had so much depth of color. So we bit the bullet and paid a l... See more

Company replied

Rated 5 out of 5 stars

The measuring guides on the website made the process easy. Samples were large enough to evaluate color. Directions were clear for installation. Our order was missing the Bob wands. While it took sever... See more

Company replied


Company details

  1. Window Treatment Store
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Home Goods Store

About Curtarra

Written by the company

Custom for you, made simple.

Curtarra—to always make custom curtains easy. Offers quality custom drapes & shades & valances for your dream home with ease.

Enjoy free shipping and the best customer service. Get your free swatches. Use the Curtarra Measurement Tool, and have no trouble measuring anymore.

Highly Customizable

Written by the company

Bespoke window treatment for you
Customize your curtain & shades and hardware on size, fabric, color, curtain head style, shade mount style, lining shade, and more.

Our Service Guarantee

Custom Window Treatment Services

Custom Window Treatment Services
  • 7x24 Customer service supported.
  • 7-20 days Made-to-Measure drapes and shades are fast delivered.
  • Free shipping on all custom-made orders.

Contact info

Promotion box for Curtarra

Free Swatches

Feel the texture and see the colors up close with up to 10 samples.

4.6

Excellent

TrustScore 4.5 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent quality and craftmanship

Excellent quality and craftmanship. Easy to order and delivery was as stated. I've received many compliments on the drapes.

2 February 2025
Curtarra logo

Reply from Curtarra

Dear Julie,

Thank you for your purchase and recognition of our custom-made curtains. So happy to hear that the drapes bring you compliments.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard, and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or require assistance, please don't hesitate to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Happy Customer…

I ordered fabric swatches which helped greatly in color choice

Once I placed order I did question one of my choices and asked for feedback. The specialist got back to me quickly resolving my doubts.

We love the quality of the fabric and workmanship.

2 October 2025
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Reply from Curtarra

Dear Pat,

Thank you for your purchase and recognition of our curtain fabric.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Precision and beauty.

These sheers are the exact measurements I asked for. After 3 attempts, other vendors that were unable to accomplish that, they hung perfectly. The material is beautiful as stated. The linen feel is so much nicer that nylon. I don’t think I could have done any better at any price.

1 October 2025
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Reply from Curtarra

Dear Joe,

Thank you for your purchase and recognition of our custom-made sheer curtains.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Beautiful Patio Curtain!

My patio curtain is beautiful! I am very happy with how it looks and the quality of the fabric. I am also happy with the amount of light the curtain allows into the room. I am very happy with my purchase!

26 September 2025
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Reply from Curtarra

Dear A.Outlaw,

Thank you for your purchase and recognition of our custom-made patio curtains.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

The curtains were beautiful

The curtains were beautiful. They had the header perfect and included the little hooks so I could easily get them hung.
I would like more updates after my order so I will not worry about getting the order because it did take a while to arrive even though it was well worth the wait.

26 September 2025
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Reply from Curtarra

Dear Dianne,

Thank you for your purchase and recognition of our custom-made curtains. We appreciate your suggestion to keep customers updated on order progress. We will pass this on to our technical team.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 4 out of 5 stars

Good customer service and samples available

I appreciated being able to get a sample before ordering curtains. The blackout curtain does a great job of keeping the room dark for sleeping. Curtarra's customer service has been great. I'm giving the curtain 4 stars because with the blackout backing, it feels like a shower curtain. It touches our baseboard heater, so I hope we don't have any melting issues this winter.

16 September 2025
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Reply from Curtarra

Dear Tricia,

Thank you for your valuable feedback! We're glad to hear that our blackout curtain sample met your expectations for room darkening and that you had a positive experience with Curtarra's customer service.
Regarding your concern about the baseboard heater, the fabric for our blackout lining is designed to withstand temperatures up to 70 degrees Celsius (158 degrees Fahrenheit). However, household heaters can reach temperatures well above this, potentially exceeding 200 degrees Celsius (392 degrees Fahrenheit) in some cases. For your safety and to prevent any potential fire hazards, we strongly advise against allowing any fabric to come into direct contact with heaters or be close to the heat-dissipating appliances.
We appreciate your understanding and hope you continue to enjoy your curtains!

Sincerely,
The Curtarra Team

Rated 5 out of 5 stars

Highly Recommend

We are so happy with our Leslie Roman shades and curtains! The service was excellent from start to finish. The quality of the product is excellent, especially for the value. Everything looks beautiful in our home, and we couldn’t be more pleased. Highly recommend!

23 September 2025
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Reply from Curtarra

Dear Michelle,

Thank you for your purchase and recognition of our custom-made curtains and shades.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Fantastic

Fantastic! Here’s my experience: first, customer service (Benita) helped us with samples, measurements and answered all my questions quickly and with kindness. Second, fast turn-around and always notified of shipment tracking. Third, best for last.., the curtains are of amazing quality! They hang beautifully totally transforming our bedroom. I cannot recommend more highly! Thank you 😊

19 September 2025
Unprompted review
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Reply from Curtarra

Dear Debra,

Thank you for your purchase and recognition of our product and customer service. We're delighted to hear that bedroom curtains hang beautifully.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Simple, quick &beautiful

Easy to order, fast delivery for a custom size and beautiful results. I plan to order again soon.

9 September 2025
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Reply from Curtarra

Dear Susan,

Thank you for your purchase and recognition of our product. We're delighted to hear that you'd like to place another order.

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Very satisfied!

Price is very reasonable. Drapes are well tailored and of good quality. Customer support is superb with effective communication, rapid responses, and focus on customer satisfaction. Ashley aided us through the whole process with unwavering commitment to keep us satisfied.

1 August 2025
Unprompted review
Curtarra logo

Reply from Curtarra

Dear Abdallah,

Thank you for your purchase and recognition of our products' quality, price, and support team!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Tell all your friends!

I recently received my third set of curtains from Curtarra and once again they are fantastic.
Each order has arrived beautifully packed and ready to hang. I ordered sheers this time and they are perfect. I am NOT the person to measure things, but their tool for ordering is perfect for a math challenged person like me.
I’ve used their online customer service with great satisfaction and also had fabric samples sent. All great additions to their service. I love the way these curtains look. Great fabrics great service.

9 September 2025
Unprompted review
Curtarra logo

Reply from Curtarra

Dear Mari,

Thank you for your purchase and recognition of our products!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Helpful measurement instructions

Helpful measurement instructions, quick delivery, excellent quality.

25 August 2025
Curtarra logo

Reply from Curtarra

Dear Customer,

Thank you for your purchase and recognition of our product quality, measurement help, and fast delivery!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

We highly recommend Curtarra

We highly recommend Curtarra! At first, we were hesitant to use an online tool, but we were pleasantly surprised by the variety of options available. We were able to customize exactly what we wanted.

When we accidentally chose the wrong hooks, we received an email right away pointing it out. The team offered us choices to match the look we were going for, and even though we paid a little extra, the process was simple and seamless.

The curtains arrived and look beautiful—we absolutely love them! Thank you, Curtarra. We’ll definitely be using you again.

15 August 2025
Unprompted review
Curtarra logo

Reply from Curtarra

Dear Lea,

Thank you for your purchase and recognition of our support service, curtain quality, measurement help, and highly customizable options!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Wonderful experience

This is my first time buying something online, and I really appreciate Ashley helping me get the measurements right and suggesting the best fabric options. I love how the curtains look in the room now, so I've already told my cousin she should get the ones she needs for her new place from this company too. Plus, George from customer service kept me updated with the delivery status, which made the whole process really smooth. The curtains are super high quality and the customer service was great. it is a bit pricey, but I think they're totally worth it.

24 August 2025
Unprompted review
Curtarra logo

Reply from Curtarra

Dear Isaac,

Thank you for your purchase and recognition of our product quality and customer service!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard, and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Customer care is outstanding bc they…

Customer care is outstanding bc they helped me pick the exact shape, density and size I wanted. Eventhough I’m clueless about curtains. I forgot to leave the reviews when I actually bought them in Dec 2023 but came back here bc now I’m buying a second set of curtains and just had to make sure to give them a review

21 August 2025
Unprompted review
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Reply from Curtarra

Dear Peggy,

Thank you for your second purchase and recognition of our product and customer care service!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

I can't compliment this company enough

I can't compliment this company enough. I had an issue with a purchase and customer service couldn't do enough for me to make it right. I have to mention George who was so efficient, so professional, so helpful and very easy to work with. Will definetly continue to do business with this company with high standards.

25 July 2025
Rated 4 out of 5 stars

The draperies look really great

The draperies look really great. There were some of the units that were 1/4" longer than others but all in all a great product. Thank you

25 July 2025
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Reply from Curtarra

Dear Mona,

Thank you for your purchase and your love for our product! We apologize for the slight increase in length due to handmade processing.

We value your support and trust. Your satisfaction is our motivation. We will continue to work hard to ensure that Curtarra always provides you with quality products and excellent customer service. If you have any questions or need assistance, please feel free to contact us. Thank you!

Sincerely,
The Curtarra Team

Rated 5 out of 5 stars

Great customer service

I ordered swatches and they were lost in the mail. Cutarra quickly sent out a new set. The curtains I ended up ordering came quickly and are beautiful! Very good quality. Would definitely order again.

25 July 2025
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Reply from Curtarra

Dear Becky,

Thank you for your purchase and recognition of our product and fast delivery!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

Rated 5 out of 5 stars

Customer service and customization…

Customer service and customization options for curtains is superb. Even after the purchase they were very kind in offering guidance during the installation.

8 July 2025
Unprompted review
Curtarra logo

Reply from Curtarra

Dear Patricio,

Thank you for your purchase and recognition of our product and customer care service!

We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!

Best Regards,
Curtarra Team

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