CurrencyFair Reviews 11,766

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,547 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the payment process as smooth, quick, and efficient, often highlighting same-day transfers and excellent exchange rates. Many people appreciate the user-friendly experience, finding the service reliable and straightforward for international money transfers, with some noting significant savings compared to traditional banking. However, some customers experienced issues with transfer times taking longer than expected or incurring higher costs than anticipated. A few other people also felt that the website's functionality had declined, mentioning difficulties with holding money for better rates or confusion regarding recipient details and fees.

What people talk about most

Payment

Customers consistently express satisfaction with the payment process, highlighting its ease and efficiency.... See more

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

User experience

Customers generally report positive experiences with the user experience. Many find the platform easy to use,... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the very competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went smoothly, from opening the account to completing the transaction itself. The GBP-to-EUR transfer to a SEPA bank account arrived the same day within just a few hours. The exchange rate... See more

Company replied

Rated 5 out of 5 stars

I phoned to sort out an issue that turned out to be technology-based and didn't have a clue how to put into practice the solution the CF person suggested. She took the time to explain to me just what... See more

Company replied

Rated 5 out of 5 stars

Reasonably quick exhange and transfer (couple days), which is an inprovement from the last time what I have used CurrencyFair (which has taken over a week. Note the other similar services such as W... See more

Company replied

Rated 5 out of 5 stars

It’s just so straight forward. The only thing I would suggest is that your personal reference number should automatically be included in each transaction after you have logged in. I find I have to kee... See more

Company replied


Company details

  1. #2 of 2 best companies in Currency Exchange Service
  2. #1 of 2 best companies in Money Transfer Service

About CurrencyFair

Written by the company

Fast, secure international money transfers

Send money overseas at better exchange rates, with no hidden fees.

Check our rates

Transfer money overseas
Avoid steep FX markups and hefty international banking fees when transferring your savings abroad.

Access same-day transfers on major currencies to over 150 countries from any device, at any time. As we have local bank accounts across the globe, most international transfers on our platform are treated as domestic transfers, saving you time and money.

Low cost, secure transfers
On average, CurrencyFair only adds 0.53% to the mid-market currency exchange rate, whereas traditional banks can add markups of between 3% and 6%.

Our competitive exchange rates and low flat-fee of just €3 (or currency equivalent) means more money in your pocket when sending and receiving money transfers. In fact, we’re up to eight times cheaper than the banks.

Other ways to save with CurrencyFair:

  • Receive overseas pension - Avoid hidden currency exchange fees when transferring a pension overseas.
  • Buy overseas property - Avoid hefty markups on exchange rates when buying and selling overseas real estate.
  • Receive proceeds from selling shares - Exchange money from the sale of overseas shares at lower-margin FX rates.
  • Pay overseas tax - Save money when paying foreign tax in another currency, wherever you are in the world.

Get started

CurrencyFair - low cost, secure transfers

Written by the company

Save money when you send money with our low-margin FX rates.
Send and receive international money transfers quickly and easily. Exchange to over 20 currencies from one multi-currency account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent exchange rate

Excellent exchange rate. Second to none. Transfered a large amount of money which I was a bit nervous about at the time. Customer service was great. One issue I did have though was that I couldn't easily find an option to send a receiver message for the transfer.

13 May 2026
CurrencyFair logo

Reply from CurrencyFair

It is wonderful to hear that we’ve delivered a smooth experience for you!
Thank you for sharing your feedback and for the 5 star review!

Rated 5 out of 5 stars

Same day transfer with 100% reliability…

Same day transfer with 100% reliability and excellent comunication.

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

It is great to hear that you find the service speedy and reliable.

We know how important efficiency is when it comes to your money, and we’re glad we could make the process effortless for you.

Thank you for choosing CurrencyFair and for taking the time to share your feedback!

Rated 5 out of 5 stars
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review. It is great to read that you had a very easy transaction and appreciated the low cost of our service!

Thank you for choosing CurrencyFair and for taking the time to share your feedback.

Rated 5 out of 5 stars

Simplicity of the operation and clarity…

Simplicity of the operation and clarity in the directions received. I have used CF for several years and recommended it to friends without hesitation.

16 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for taking the time to write this review. It is great to read that we continue meet your transfer needs.

Thank you for loyalty and for choosing CurrencyFair again and again.

Rated 5 out of 5 stars

The best company to send money.

The best company to send money.
Fast and easy

16 May 2026
CurrencyFair logo

Reply from CurrencyFair

That is exactly what we love to hear! We are so glad we could provide a seamless experience for you.

Thank you for choosing CurrencyFair and for sharing your feedback!

Rated 5 out of 5 stars

Fast

Fast, safe and cheap

16 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing Currencyfair. We are glad to hear that you are happy with our service. We constantly strive to improve, so any additional feedback you can provide would be appreciated. We are looking forward to serving you again.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Speedy transfer!

Requested the transfer at approx 0830hrs from my UK bank and by 1230hrs it was in my Cyprus account.
Great service!

15 May 2026
CurrencyFair logo

Reply from CurrencyFair

It is great to hear that you find the service easy and quick! We know how important efficiency is when it comes to your money, and we’re glad we could make the process effortless for you.

Thank you for choosing CurrencyFair and for taking the time to share your feedback!

Rated 4 out of 5 stars

I transferred Euro to USA with good exchange rate

I transferred Euro to USA with exchange to US-Dollars. The exchange rate was much better than at my Sparkasse in Germany, and the transfer worked fast. At each step I got sufficient information about what's going on.
Only the identification process was a little bit complicated.

7 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you very much for your feedback. We're glad to hear we exceeded your expectations on the speed of your transfer. I will ensure that our teams receive this feedback about the identification process so we can improve this part of the journey moving forward.

Rated 3 out of 5 stars

No problem with currency fair as their…

No problem with currency fair as their charge explained up front but receiving bank charged nearly £9 to complete transaction, so for a small deposit half went on fees which i didn't expect. Disappointed

13 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your feedback.

We understand your disappointment regarding the unexpected fee. Since we don’t have a local bank account to catch these just yet, sometime banks take a fee before the funds reach the destination. While we can't control those external banks directly, we know that’s a pain and are working hard to address this.

I've asked a member of our team to contact you to discuss this with you in more detail.

Rated 4 out of 5 stars

All good

All good, have used you many times before. I haven't checked the exchange rates in a while they were competitive in the past so haven't checked since!

13 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your feedback.
If there is anything we can help with the next time you transfer with us, please don’t hesitate to reach out.

The Currencyfair team

Rated 5 out of 5 stars

Seamless, fast and good value transaction

I am a recent convert to CurrencyFair and couldn’t be more satisfied with the service. Transferring £2450 from my UK account to my French Euro account took less than 24hrs and the yield was a significant saving (>€70) over NatWest online rate … what’s not to like? Will be using the Currency Fair service regularly and for the foreseeable future - Thank you, Phil Carter

15 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your detailed feedback.
We truly appreciate your support and are delighted to hear you had a great experience with us. If there’s ever anything more we can help with, please don’t hesitate to reach out.

The Currencyfair team

Rated 4 out of 5 stars

good overall

13 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for sharing your feedback.
Thanks for choosing CurrencyFair for your transfer needs, we look forward to serving you again in the future.

Rated 5 out of 5 stars

Easy money move

It is really easy and straightforward moving money via CurrencyFair

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

This is what we love to hear!
Thanks for choosing CurrencyFair for your transfer needs, we look forward to serving you again in the future.

Rated 5 out of 5 stars

The patience that I received (from…

The patience that I received (from Donna) was very much appreciated.
Thank you❗️
Sara

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing Currencyfair. We are glad to hear that you are happy with our customer service team. We will make sure your feedback is passed on.
We look forward to serving you again.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Always easy to carry out transactions

Always easy to carry out transactions. I use CF to regularly transfer funds to my French a/c.
When I have made mistakes they have been corrected by CF staff.
Also, the best exchange rate I can find.

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for continuously choosing CurrencyFair.

We are so glad to hear that you are happy with our service offering and your interactions with our team. We pride ourselves on providing top class customer service and are happy to hear we delivered this service for you.

Kind regards
The CurrencyFair Team

Rated 1 out of 5 stars

They said my new phone number would…

They said my new phone number would automatically show up as I gave it to them. I’ve been trying for over half an hour to do this and it’s not working can someone please give me step-by-step instructions how to do it

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

I am very sorry to hear about your recent experience. Please be assured that this does not reflect the standards we strive for.
I've asked for a member of our team to contact to discuss the issue and resolve this for you.

All the best,
The CurrencyFair Team

Rated 5 out of 5 stars

Fast, reliable, cheap.

I’ve been using CurrencyFair for 10+ years to transfer hundreds of thousands between the USA and Europe and never had any issue. Fast, reliable, and cheap with the best possible rates. Two things could be improved: It could be even faster with instant transfers (in the EU), and less finicky with exact amounts.

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for continuously choosing Currencyfair. We are glad to hear that you are happy with our service. We constantly strive to improve our services, your feedback has been noted and will help us improve our service offering in the future.
We are look forward to serving you again.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Always been great

Simple, efficient with very competitive exchange rate and cheap fees. I only trust currencyfair for my international transfers.

12 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair. We are glad to hear that you are happy with our service and have trust in our service- this is the best kind of feedback we could get . We look forward to serving you again in the future.

Kind regards
The CurrencyFair Team

Rated 5 out of 5 stars

Great experience

Great experience. Very simple to use and transferred the funds instantly. Will be using these for all my future international transactions 👌

14 May 2026
CurrencyFair logo

Reply from CurrencyFair

Thank you for your 5-star review and for choosing CurrencyFair. We are glad to hear that you are happy with our service and would recommend our services - this is the best feedback we could get . We look forward to serving you again in the future.

Kind regards
The CurrencyFair Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look