Curology Reviews 1,306

They made it right by doing what I needed. Thank u.

I think the concept is a great idea, but the company is surprisingly difficult to deal with. I tried to order tretinoin, but was told I wasn't a candidate for tretinoin due to the fact that I'm breast feeding (which is fine—I understand). I was then shipped a different product that I did not order, and put on a subscription plan without my knowledge or consent. I then randomly received a $102 charge from Curology a few days ago. I emailed them, and didn't hear back. In the meantime, they shipped an entire suite of products, which I don't want or need. They won't refund or even work with me on this, and their customer service is strangely impersonal. Each message is from "the Curology team,"—so you're never talking to an actual single person. Anyway, they seem like a great idea and maybe they're stretched too thin to have better service.

This product did wonders for my teen daughter. Cleared up her skin and confidence grew. The folks at Curology do their very best to match the right product for your condition and skin type.

Lovely and fast /responsive i love curology and how it improves my skin

Always fast and responsive quick problems solving, good solutions. Love the Curology team. Special thanks to Sammy!

My skin got worse using curology. Nor do they send out reminders on your upcoming order incase you need to push it back or change it. So be prepared to pay for whatever is in your cart whenever it is. They don’t offer refunds either, so you’re just out of luck and money.

Vrinda from the Curology team got back to me in a timely manner. She addressed and assessed all of my concerns I inquired about. I felt heard and taken care of. This was the first time I ever wrote the team on behalf of my prescription and it was a great experience.

Sent me a free replacement after mine hadn’t arrived. Very friendly and nice staff. Very helpful.

I canceled my subscription and reviewed my entire account beforehand. I did so to make sure there wouldn’t be any issues,anything outstanding or shipments being fulfilled. The next day I received an email and was charged for a subscription that I had canceled. This company is useless towards their clients because they utilize AI rather than having real customer service for interactions. It was of no help and I was charged money for something I was no longer subscribed to. Be careful with this company. It gives off scam when one cancels a service but still gets charged for an item that wasn’t wanted.

Update 13 September 2024–
Curology reaching out to my review after the fact of what happened when I reached out via text on the 4th of Sep.

There is not an option on the AI text chat to interface with a real life person. I have my text receipts from the Curology AI stating ‘I understand how that could be confusing. For future reference, it's important to note that cancelling your subscription won't automatically cancel any orders that have already been processed. However, it will prevent any new orders from being placed.’

I had checked to make sure nothing was being processed. I triple checked to make sure nothing was being processed, shipped etc because I didn’t want to have anymore product because it is expensive. I didn’t like how I had canceled and the next day, I get an email of an order being processed. Honestly, it would be cheaper for me to see a derm and just pay for a prescription. I’m not happy, obviously but remember, my review is my own encounter with this company. Everyone else has their own unique experience. I would just be careful with the tempting trial offer. Be sure to cancel thoroughly if that’s all you want. Get a receipt by email or text that you canceled your subscription. Costly lesson learned.

Was having trouble editing my shipment so I contacted them through text messaging. Quick response even on a holiday weekend! Very helpful and got the issue resolved!

For some reason, I got charged a box but never received the text alert: your Curology will ship in 2 days, like I usually do. So they gave me a refund this one time and are investigating why I didn't receive the text alert.

Resolved all my frustration with my account and shipment

Nice, love, como ellos son tan amables, I was so worried about my package and they helped me solve it. I really appreciate it.

Customer service was very helpful in giving me the aid I needed. And very good products! Love Curology.

I requested a refund for a product that I refused because I was unaware that I even had a subscription and they refused to give me a refund and since I don't have the product that was sent back, they got $89.90 from me for free. They sent me an email saying they don't do refunds but I when I went on the website, this statement was dated 7/3/2024. I requested a refund back in June. Customer service is horrible and I will never trust a company who takes from it's customers.

All I needed to do was tell the costumer service team about the delivery mix-up and they immediately sent out another package!

Beware o trial kits! I recently ordered a trial size kit and was automatically enrolled into a subscription. The problem is, I was never informed how much the full size kit would cost me. Moreover, this kind of subscription service usually alerts you before the next charge, to give you a chance to pause, customize or cancel. I never received any alert, nor an option to customize my order.
I questioned C.S why I wasn't sent an alert and was told it was because of messaging rates. Well, how about an email? It is free. I would rather pay the cost of messaging than the cost of these products!
I didn't even find an option to cancel subscription when managing my profile. I feel like I've been scammed out of $94 dollars. This is not a transparent company, they should be ashamed of these business practices.

in a matter of DAYS this personalized skin care routine is already working wonders. i was struggling with breakouts- waking up with a new spot everyday. i’ve only been using this product 4 days now and my skin has improved WONDERS. if you are someone that struggles with acne or any skin issues for that matter i 100% recommend cureology. it’s a little pricey but sooo worth it.

I started my prescriptions and they were working well. I stopped using the services for some time so I had to re upload pictures, and they offered me a different prescription, I asked questions concerning my doubts and they kindly explained to me why the new medication is better and also had another doctor come in to verify. In the end of the discussion they told me it was up to me if I wanted to go to my original prescription. The fact that they all were kind and confident made me feel confident in trying the new prescription out. Im still waiting on delivery but thought I'd leave a good review for LIA, JHAMILLIA, AND PRICILLA,