We have 2 carers from Curam to look after my 95yr old mother who suffered a terrible one for day and one for night Roselyn ( Rose) and Christine , I could not ask for better. They are unbelievably kin... See more
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Review summary
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I would thoroughly recommend Curran. From start to finish they provided an excellent service. The carer we selected was superb and brought great companionship to my mum while her usual companion was a... See more
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Finding the right carer for a loved one can be a minefield. A friend recommended Curam Care as my mum needed some help and support at short notice. The service provided is speedy and efficient and res... See more
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Company details
- Home Help Service
- Emergency Care Service
- Home Health Care Service
- Home Help Service Agency
- Mental Health Service
- Aged Care
Written by the company
Curam is transforming how care is found and managed across the UK and Ireland. Find experienced, DBS-checked carers safely and quickly. With over 10,000 vetted Care Professionals, with an average of 10+ years care experience, you can find and hire carers in real time, 24/7. We’re the only UK digital care provider offering real-time care and complete end-to-end management, and our carers have already delivered over 6.5 million hours of care. Filter profiles, chat directly, and manage care in one secure place with Curam. From hourly to live-in and CQC-managed care packages, Curam gives you total choice, control, and keeps you safe when it matters most. Find a carer today 👉 www.curamcare.com or download our app 👉 https://www.curamcare.com/apps-download/client
Curam - Creating a fairer care community
Written by the company
- How does Curam work?
- 3 Simple Steps: 1) Clients sign up for free 2) Search for a suitable carer 3) Interview, hire and pay the carer. Alternatively, clients can post a job ad on our automated jobs board. The process is simple and clients only pay for the care delivered.
- We are transforming the care sector by improving the lives of both carers and their clients.
- We believe that valued carers deliver care of value. By ensuring that all of our self-employed carers earn at least the London living wage, we attract motivated, experienced carers to the platform. They are then empowered to give an excellent standard of care to you or your loved ones.
Contact info
18 Ashwin St, Dalston, , E8 3DL, London, United Kingdom
- 01387 730766
- info@curamcare.com
- curamcare.com
4.5
Excellent
612 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Avoid this company at all costs
Avoid this company at all costs. I’ve been paying annually for my DBS check since 2015. Every employer I’ve worked with has been able to verify my certificate online using my certificate number and date of birth. However, Curam Care refuses to accept online checks, which is incredibly frustrating.
I contacted the official DBS service, and they confirmed that while I can’t log into my account to request a hard copy—because the account has expired due to inactivity—my DBS certificate remains active and accessible online 24/7, as I’ve continued to pay for it every year. In fact, I’ve been employed by two companies over the past two years who had no issues accessing my DBS.
Curam Care, on the other hand, has been extremely difficult to deal with. Their communication is rude and unprofessional, and their onboarding process is unnecessarily complicated. For context, I’ve been working in the medical and health sector since 2008, and I’ve never encountered such a problematic agency.
21 August 2025
Unprompted review
Reply from Curam
Hi Ax,
We are sorry you have found the onboarding process complicated; our aim is to make the process as easy as possible and have onboarded 10,000 professional carers to date.
Carer and client safety is very important to us at Curam, and we vet carers to a very high standard as they are lone workers. As part of this process, we need to see a photo of your enhanced DBS certificate so we can identify the type of role the check was carried out for, unfortunately, this is not displayed on the online update service check.
We have reviewed our messaging and can see no way in which our communication has been rude or unprofessional, and as you have deleted your account, the last message you sent is not visible to our team.
Safeguarding both our clients and care professionals is a priority for us, and these processes are put it place to keep everyone safe. If you ever have any questions or issues, please do get in contact with our support team at carer@curamcare.com.
Best wishes,
The Curam Team.
Iam sure they are excellent
Iam sure they are excellent. Very professional, but if you are not good with WiFi. It is very difficult to understand.
I have tried but still don’t have a carer.
14 August 2025
Unprompted review
Reply from Curam
Dear Norma,
Thank you for your honest feedback. We understand that navigating a new platform can be challenging, especially if you're not confident, or used to using technology or WiFi. Curam is a technology care platform available online and through our app, and for us finding the right carer for you is our priority. We aim to make finding care as smooth as possible, but if you need some extra help, our support team is here to provide additional support or guidance.
Please don’t hesitate to reach out directly at client@curamcare.com or call us on 01387 730766.
Best wishes,
Eve, Marketing Manager
Very good platform for using carers
Very good platform for using carers. I have used 2 carers so far, both are excellent in what they do. Very happy indeed.
13 August 2025
Unprompted review
Reply from Curam
Dear Helene,
Thank you so much for your kind words and positive feedback. We’re delighted to hear that your experience with our carers has been excellent and that the Curam platform has been so helpful in connecting you with the support you need. Your satisfaction means a great deal to us, please don’t hesitate to reach out if you ever need any further assistance or support.
Best wishes,
Eve, Marketing Manager
Excellent support
Lucinda Norrys was exceptionally helpful, responsive and supportive when having to navigate the new process of finding care for a parent who has declined quickly. The on line app process is very efficient and i found the perfect carer Nicky B very wuickly.
11 August 2025
Unprompted review
Reply from Curam
Dear Sarah,
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that Lucinda was able to provide you with such helpful, responsive, and supportive guidance during what we know can be a challenging and emotional process.
It’s wonderful to know that you found the app efficient and that you were able to connect with a great Curam carer so quickly. It’s great to hear that everything worked so smoothly for you at such an important time.
Your feedback means a great deal to us, and we’ll be sure to share your comments with Lucinda and the team.
Best wishes,
Eve, Marketing Manager
Curam is a professional platform i have…
Curam is a professional platform i have been with Curam for more than 5yrs and I never regretted been one of their healthcare professional., Payments come quickly than you anticipated. Am so proud of them and will continue to be with them. 👍
6 August 2025
Unprompted review
Reply from Curam
Dear Kwatam,
Thank you so much for your kind words and for taking the time to share your experience using Curam. We’re thrilled to hear that you have been with us for over five years and that your experience has been so positive.
It’s especially rewarding to know that our prompt payment process has exceeded your expectations and that you feel proud to be part of the Curam carer community.
Best wishes,
Eve, Marketing Manager
That there is very considerate people who are willing to help others
The understanding and consideration shown when helping me .
7 August 2025
Unprompted review
Reply from Curam
Dear Glynis,
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you felt supported and understood, and that our team’s consideration made a difference when helping you. Providing attentive service is at the heart of what we do, and it’s wonderful to know you had such a positive experience.
Your feedback means a great deal to us.
Best wishes,
Eve, Marketing Manager
My experience with Curum is amazing
My experience with Curum is amazing. The Curam support team is always there to help , guide and to support me in areas that I at times do not understand. There informative system is very good , they are very quick to inform carers about Clients who interested in hiring them. Curumcare looks after carers, they always want carers to be safe by making sure that carers gather enough information about the client before they accept accept the contract.
7 August 2025
Unprompted review
Reply from Curam
Dear Angeline,
Thank you so much for your thoughtful feedback and for taking the time to share your experience of working with Curam. We are delighted to hear that you found your experience with us “amazing” and that our support team has been able to help guide you whenever you needed assistance.
It’s wonderful to know that our systems are keeping you well informed about client opportunities and that our processes help you when accepting new contracts. It’s great to know you value our approach to carer safety— ensuring that carers have all the necessary information before committing to work is very important to us. Your dedication as part of our healthcare professional community is hugely appreciated. We are proud to have you on the platform and grateful for the trust you place in us. We look forward to continuing to support you in your care career and helping you connect with clients who value your skills and professionalism.
Best wishes,
Eve, Marketing Manager
Finding the right carer for a loved one…
Finding the right carer for a loved one can be a minefield. A friend recommended Curam Care as my mum needed some help and support at short notice. The service provided is speedy and efficient and responsive and the focus on Safeguarding and security checks (DBS etc) is very reassuring. My mum has been connected with a wonderful carer who is now going to visit on a weekly basis. I am also so pleased to see that carers are paid a fair wage which acknowledges the hard work and skill involved in caring for vulnerable adults and the charging policy is clear and transparent. Thank you Curam! 🙏
5 August 2025
Unprompted review
Reply from Curam
Dear Giovanna,
Thank you so much for taking the time to share your thoughtful feedback about your experience with Curam. We understand that finding the right carer for a loved one can be a daunting process, especially when the need arises at short notice, and we’re delighted to hear that we were able to make this journey smooth for you.
It’s wonderful to know that our responsive service has given you peace of mind. We’re equally pleased that your mum has been connected with a wonderful carer who will now provide regular weekly support.
Your recognition of our commitment to ensuring carers are paid a fair wage, while keeping our pricing policy clear and transparent, means a great deal to us. It’s at the heart of our mission to support both those who receive care and the skilled professionals who provide it.
Thank you again for your kind words and trust in Curam. We wish you and your mum all the very best.
Best wishes,
Eve, Marketing Manager
Fabulous care for my elderly relative
Fabulous care for my elderly relative
6 August 2025
Unprompted review
Reply from Curam
Dear Elizabeth,
Thank you for taking the time to leave this wonderful review. It's great to hear that your elderly loved one has received such fabulous care through Curam.
If there’s ever anything more we can do to support you or your family in the future, please don’t hesitate to get in touch.
Best wishes,
Eve, Marketing Manager
Efficient, professional and friendly
This was the first time I've used a company to find a live in carer for my mother. I contacted 5 companies and found our carer through Coram. They were by far the most professional and efficient. They were quick to return my calls and emails and kept me updated on my search, asking for feedback, changing their selections and making suggestions. At first I found their App difficult to navigate, but soon got the hang of it. And they would ring and email me regularly to make sure I knew my way around. We are delighted to have found a great carer who met all our criteria and my mother is extremely happy. Huge thanks to Lucinda for all her help. Payment was easy too. I expected to pay them a weekly fee, 12%, on top of the carers wages, but I did not expect them to take an additional 15% from the carer, which I think is unfair since other agencies, for nannies and creative staff only charge the client. That said, I would use them again, without hesitation. They genuinely seem to care and take the time to find you the right person.
14 July 2025
Unprompted review
Reply from Curam
Dear Stacey,
Thank you so much for sharing your experience. We're delighted to hear that you found a wonderful carer for your mother through Curam and that she’s happy with the support she’s receiving — that means a lot to us.
We also really appreciate your feedback about the app and are glad you found it easier to use with support. Your comments help us continue to improve both the platform and our service.
Regarding your note about fees — we’ll certainly take your feedback into account as we move forward.
Thank you again for your trust. We're always here to help and would be more than happy to support you in the future.
Best wishes,
Sofia - Assistant Manager
Reliable Platform for Care Professionals
I've had a great experience using Curam. The platform is easy to navigate, and communication with clients is clear and straightforward. Payments are handled securely, and the ability to set my own rates and schedule gives me the flexibility I need.
The support team is responsive and helpful whenever I have a question. Overall, Curam has made it much easier to connect with the right clients and focus on delivering quality care. I’d definitely recommend it to other care professionals.
1 August 2025
Unprompted review
Reply from Curam
Hi Uduak,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you've had a great experience using Curam. It's great to know that the platform’s ease of use, secure payments, and flexibility have helped you manage your work more effectively.
We're especially glad our support team has been able to assist you when needed — we’re always here to help. Thank you for recommending Curam to other care professionals and welcome to our Care Professional Community.
Best wishes,
Sofia - Assistant Manager
Reassuring and patient
This was my first experience using Curamcare. The staff were so helpful, reassuring, thoughtful and patient. We found a lovely carer for my father who I could not fault. If we need a carer in the future we will definitely return to Curamcare.
ps have used livein carers for 10years
10 July 2025
Unprompted review
Reply from Curam
Dear Penny,
Thank you so much for sharing your experience with us.
We're truly glad to hear that our team was able to support you in finding the right carer for your father—it means a lot to know you felt reassured and supported throughout the process.
We’d be honoured to support you again in the future if the need arises. Thank you for placing your trust in Curam.
Best wishes,
Sofia - Assistant Manager
Love Curam 💙
Love Curam,
I am a registered carer on the Curam platform and have been working with various clients on and off platform, have been registered with other platforms but by far this is genuinely one of the best ways to bring carers and clients together. The website has undergone a huge upgrade and it is a lot more better than it used to be, some issues are still there to work on but in general Curam is way to go forward if you're looking for carers or clients. Thank you! ☆☆☆☆☆
25 July 2025
Unprompted review
Reply from Curam
Hey there Diana,
Thank you so much for your kind words and for your wonderful review!
We're thrilled to hear that you've had such a positive experience connecting with clients through the platform and that you’ve noticed the improvements we've made to the website. We know there’s always room to grow, and your feedback helps us continue to improve.
It's great to have dedicated carers like you on board—thank you again for your support and welcome to our Care Professional Community!
Best wishes,
Sofia - Assistant Manager
Micro providers in your area
I would strongly advise carers and clients to think carefully before using Curam.
As an experienced carer with excellent reviews from my clients, I was disappointed by the way Curam operates. Not only do they charge clients a significant amount, but they also deduct fees from carers’ earnings—meaning both sides lose out financially.
Support for carers is practically non-existent. I found their tone and communication to be consistently unprofessional and, at times, rude. The pressure to respond instantly to enquiries is unrealistic, especially when you’re already caring for other clients. Despite doing my best to respond to messages promptly, I was frequently bombarded with follow-up calls, emails, and messages from Curam—often within hours. It felt less like support and more like harassment.
Most recently, I had several clients reach out via the platform. I responded to each of them, including one inquiry about holiday cover. I explained that I would be in touch once I’d checked my existing schedule. Despite this, I was told I had not replied, and my account was closed without further discussion. This was not only frustrating but entirely unfair.
If you’re looking for high-quality care or working as a carer yourself, I would strongly recommend going through trusted micro-providers in your local area instead. You’ll likely get better communication, fairer fees, and genuine support.
24 July 2025
Unprompted review
Reply from Curam
Hi Michelle,
We appreciate all feedback about the Curam platform. Curam charges clients and Care Professionals the lowest fees in the sector allowing us to continue to help and support both clients and Curam Care Professionals. Curam gives clients choice and control over who cares for them and gives Care Professionals control over their schedule and finances, all for the low fee of 15%, which is much lower than Care Agency rates that can be up to 50%. It can be a stressful time for clients when they are looking for a Care Professional to support them, so Curam takes an active approach asking Care Professionals if they can assist once a message isn’t replied to, this is for safeguarding reasons as well as giving us the option to help a client find support if a Care Professional isn’t available. At Curam we want both our clients and all our Care Professionals to feel supported, if you feel that there is a better way for us to do this, please do get in contact with our support team. If you have any questions or queries about this or anything else, please do email us at carer@curamcare.com or call us on 01387 733 665.
Best wishes,
Eve – Marketing Manager
A great platform.
I have found some great clients on the platform. Some of which still keep in contact with me. For one to get clients, it is a competition. As you have to stand out and have to get on top of your training.
Sometimes things get be a little upsetting especially when you have made a mistake. However, overall it is a great platform to find new clients and payments are always on time.
24 July 2025
Unprompted review
Reply from Curam
Hi Pamala,
Thank you for sharing your experience and for your review! We're so glad to hear that you've connected with great clients through the platform and that some have continued to stay in touch.
While challenges and mistakes can happen, it's great to know that overall your experience has been positive. We appreciate your feedback and please contact us should you need any further assistance.
Best wishes,
Sofia - Assistant Manager
Curam Care Professional Company
I would highly recommend Curam for providing care professionals who have had all checks done, ID confirmed and references checked. I have been using Curam for over 18 months now, very professional Company helping us find care for our loved one's without the stress.
14 July 2025
Unprompted review
Reply from Curam
Dear Jane,
Many thanks for your lovely feedback and for taking time to write the review. We are so happy to hear that you are having a positive experience using Curam.
Should you ever need further assistance, please contact us.
Best wishes,
Sofia - Assistant Manager
The idea here is excellent
The idea here is excellent, it is well designed and wonderful idea, proper vetted and managed carers can register and you can see they are checked which is very important to vulnerable clients. All payroll and bills are dealt with by the platform also a huge help. I just wish there were more carers registered on the site with availabilities in my area. Interests from 15 or more miles away for anything beyond live in care is good to see, but not practical in real terms with the costs of traveling.
I have been registering care needed posts for a few years now.
9 July 2025
Unprompted review
Reply from Curam
Dear Gaynor,
Thank you so much for your thoughtful and constructive review.
We're really pleased to hear that you've found the platform well-designed, transparent, and supportive—especially in areas as important as vetting, payroll, and safeguarding for vulnerable clients.
Ensuring peace of mind and ease for both clients and carers is at the heart of what we do at Curam.
We also truly appreciate your feedback regarding carer availability in your local area. While we’re working hard to grow our network of high-quality carers across all regions, we know that local availability is vital—particularly for anything other than live-in care.
Thank you again for being a long-term user of Curam and for taking the time to share your experience.
Best wishes,
Sofia - Assistant Manager
Outstanding Service
Our experience with Curam and the caregiver was exceptional. Everyone we interacted with was professional, caring and empathetic.
Emmanuel our caregiver was patient, empathetic, caring and compassionate. He gave detailed feedback and had a warm and sunny disposition.
24 May 2025
Unprompted review
Reply from Curam
Dear Christine,
Thank you so much for your kind words and for sharing your experience with Curam. We're truly grateful for your feedback and so pleased to hear that your experience with both our team and Emmanuel was such a positive one.
Thank you again for your trust in Curam. Please don’t hesitate to reach out if we can support you further in the future.
Best wishes,
Sofia - Assistant Manager
My Carer
My Carer, Scholastic, was an absolute dream. From the moment we met i knew she was full of care. Calm, experienced, knowledgeable and just got on with the job. And what a great job she did. She lived in for a week, the house was perfect, dad was perfect, showered, shaven and taken care of like one of Scholastic own family.
Thank you Schola and thank you Curam Care, you delivered a perfect job and I can't thank you enough.
16 June 2025
Unprompted review
Reply from Curam
Dear Carole,
Thank you so much for your lovely review.
We are absolutely delighted to hear that your Care Professional provided such exceptional care and support during her time with your dad. It means a lot to us to know that she brought not only professionalism and expertise, but also warmth and genuine compassion into your home.
Thank you again for placing your trust in us. We’re always here if you need support in the future.
Best wishes,
Sofia - Assistant Manager
Very sneaky that the 12.5% added charge…
Very sneaky that the 12.5% added charge is hardly mentioned on the website or app
27 June 2025
Unprompted review
Reply from Curam
Hi Jerry,
We appreciate your feedback. Curam charges clients the lowest fee in the sector at 12%. This is clearly stated in our terms and conditions, as well as on multiple pages on our website, for example on our FAQs and multiple service pages, as well as in our app. If you ever have any questions about our fees or any other queries, our support team are always here to help at client@curamcare.com or on 01387 730 766.
Best wishes,
Eve- Marketing Manager
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