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Curaleaf Clinic Reviews 

2,672
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and caring approach, making interactions pleasant and supportive. The service is frequently described as excellent, with many appreciating its ease of access, user-friendliness, and overall reliability. Reviewers also highlight the brilliant customer service, noting quick responses and effective assistance from the team. However, some customers experienced issues with product quality, describing certain offerings as inferior or expressing concerns about limited access to preferred medications. A few people also mentioned slow dispatch times and long waits for prescriptions, alongside reports of poor communication and unhelpful customer service responses, including missed appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and knowledge.... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers praising the helpfulness,... See more

Product

Customers consistently note ambiguous experiences with product, with many praising its effectiveness for... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers consistently reporting timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From I've started this service, anyone I've spoke to been great, from I first reached out, to admin, every Dr or Pharmacist I've spoke to, your service is well managed and you make it so easy to acces... See more

Company replied

Rated 5 out of 5 stars

I have been taking various medications for years for chronic pain and two months ago I decided to sign up for medical cannabis treatment. Started end of May and have only taken one dose of painkillers... See more

Company replied

Rated 5 out of 5 stars

Haseeb was great. He was highly knowledgeable, professional, and took the time to understand my needs. He helped amend my prescription to provide even further relief and ensure my ongoing plan is... See more

Company replied

Rated 5 out of 5 stars

Amazing service. My life has changed for the better. I'm sleeping much deeper and for longer. No more struggling to get out of bed due to depression, pain and fatigue. It's been life changing.... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(2,672)

853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been using Curaleaf for nearly 3.5…

I've been using Curaleaf for nearly 3.5 years now and can only say great things about the whole experience. All staff have been great and the service too. I recommend them to anyone.

29 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thanks, John! We really appreciate your continued trust over the past few years. It’s fantastic to hear you’ve consistently had a great experience with both our team and service.

Rated 5 out of 5 stars

JAKE is on the case needed prescription…

JAKE is on the case needed prescription sorted just left it to jake for a fast efficient response thankyou

28 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Alan! We’re pleased Jake was able to get your prescription sorted efficiently — we’ll pass along your feedback.

Rated 1 out of 5 stars

Very confusing communication

Very confusing communication. One department says one thing, the other another. Trying order medication is not simple.
Great product when you can get it.

27 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Paul,

Sorry to hear this. We're looking into this.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

4 month in, zero problems

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection of strains, prices are very reasonable, and deliveries are prompt. Trying my best to find something to complain about but struggling… they recently made their oils minty flavoured for some bizarre reason?! That’s it tho. I’m a happy patient. For quickly delivered, high quality legal medicinal THC flower, I will happily recommend Curaleaf to everyone.

26 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your experience — we’re so pleased to hear you're happy with the service.

Rated 1 out of 5 stars

Awful service

Awful service. They emailed my partner to inform him of my application but they never emailed me. Very complicated process and poor customer service.

16 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Neen,

We are not able to identify you as a patient. We have requested more information via Trustpilot to help us investigate what’s happened with the emails.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Outstanding experiences across the…

Outstanding experiences across the board, Great clinicians providing a easy to use service. Flowers & pastilles all of high quality & standard.

22 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your fantastic feedback! We’re delighted to hear you’ve had such a positive experience. We really appreciate your support.

Rated 5 out of 5 stars

Great speaking to someone with…

Great speaking to someone with knowledge and compassion.
I've a few chronic degenerative illnesses talking to a GP about more than one or related illnesses is impossible.(What one thing do you want to fix)

22 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your experience. We’re really pleased to hear you felt listened to with both knowledge and compassion.

Rated 5 out of 5 stars

Excellent service

Excellent service ! Very understanding and very helpful- fast delivery also

22 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind words! We’re glad to hear you found the service helpful, understanding, and efficient.

Rated 2 out of 5 stars

Not great

I had a great appointment with a psychiatrist on there but they clearly don’t communicate internally. I requested to not pursue treatment because I wanted to try other avenues. Months later they are sending letters to my GP.

I requested that you stop the process yet you ignored me. I am not happy with the lack of care and communication.

24 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Bethany,

Thank you for taking the time to share your feedback.

We can see that you’ve been in contact with our team about this, and we will be looking into the matter internally to better understand what’s happened.

Curaleaf Clinic

Rated 5 out of 5 stars

Jake was extremely helpful with my…

Jake was extremely helpful with my question and sorted my queries quickly
Very helpful

24 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback! We’re really pleased to hear Jake was able to help quickly and resolve your queries — we’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Hello all I needed to change a…

Hello all I needed to change a perception and Katherine helped me through emails and Katherine was very professional and sorted out my perception with no hassle at all absolutely excellent communication and customer

23 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your lovely review! We’re delighted to hear Katherine was able to support you efficiently and communicate clearly throughout — we’ll make sure your feedback is shared with her.

Rated 5 out of 5 stars

I have found Jake (Patient Services…

I have found Jake (Patient Services Coordinator Curaleaf Clinic) an absolute pleasure to deal with. He is an asset to the company and has made my experience great.

23 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for taking the time to share your experience. We’re delighted to hear that Jake made such a positive impression. We’ll make sure your feedback is passed on to him.

Rated 5 out of 5 stars

Just spoke with Jake

Just spoke with Jake, customer service, answered my questions, gave good advice, very pleasant and very helpful
10/10

22 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Terry. We’re really pleased to hear Jake was able to answer your questions and provide helpful advice—he’ll appreciate your kind words.

Rated 5 out of 5 stars

Brilliant company highly recommended

Brilliant company highly recommended

20 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your recommendation. We’re delighted to hear you’ve had such a positive experience with us.

Rated 5 out of 5 stars

If you need help with something to do…

If you need help with something to do with your prescription they’ve made it really easy to just call up a number and save your place if the lines busy Jake helped me out with everything

21 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Fin. We’re really pleased to hear you found it easy to get in touch and that Jake was able to help with your prescription. We’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Massive thanks to you all

I’d like to say a big thank you to curaleaf especially Jake/Claire and Courtney who have helped me out today when I really needed to get help, not just for the prompt service but the fact that they listened to me when I explained all my difficulties and to be honest I felt “cared for” not just treated like a number. This is why I appreciate the staff so much, you’re treated as a patient. Superb
Cheers Jake/claire/courtney.
Have a blessed week

21 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your thoughtful feedback, Greg. We’re really glad Jake, Claire, and Courtney were able to support you.

Rated 5 out of 5 stars

Sinead makes appointments so easy

Sinead makes appointments so easy. She is very helpful, and always notes any changes in my medications or general health.

20 April 2026
Unprompted review
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Reply from Curaleaf Clinic

Thanks for your kind feedback, Martin. We’re so pleased to hear that Sinead makes your appointments easy and takes care in noting any changes to your medication and health. We’ll be sure to pass this on to her!

Rated 5 out of 5 stars

Would recommend

Joined November 2025, have had very positive and supportive experience so far, really helpful.
20/04/26 spoke to Dan in Customer Support Team who was excellent at answering my questions and was really friendly and helpful - thank you! 🙏🏼

20 April 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thanks so much for sharing your experience, Jazz. We’re really pleased to hear you’ve found the service positive.

Rated 5 out of 5 stars

Great Clinic with great Dr's and support staff.

I am a new patient to this clinic and had an issue with uploading my id. So I had to contact patient support who couldn't have been any more helpful and friendly if they tried they made everything easy to deal with and resolved the issue quickly. I would like to mention and thank Stephanie for all her help.
Although I am only 3 weeks into my treatment now I am happy to say my chronic lower back pain is under much better control now than at any time in the last 10 years or so. In the coming weeks I hope to be able to slowly increase my activity levels and see what happens.

20 March 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Marc, thank you for taking the time to share your experience. We're delighted to hear that your onboarding process went smoothly and that Stephanie was able to assist you so effectively—we’ll be sure to pass along your kind words.

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