CultureMonkey Reviews 5

We have been using Culture Monkey for several years now, and our overall experience has been extremely positive. Right from the onboarding stage to launching our first survey, the support and guidance provided by the team have been excellent. Over time, we have successfully conducted multiple surveys, including pulse surveys, engagement surveys, and tool-specific surveys, all of which have delivered valuable insights. The platform is user-friendly, and the support team continues to be highly responsive and helpful whenever needed. Additionally, the dashboard offers a comprehensive overview of survey results, and the reports are well-structured, detailed, and aligned with the latest industry standards. Overall, Culture Monkey has been a reliable partner in helping us understand and improve our employee experience.

I’ve had the pleasure of working with CultureMonkey over the past few years and their surveying tool has genuinely transformed how we approach and target employee engagement. It enables quick, targeted, and effective temperature checks, allowing us to identify areas for improvement and act on them promptly.

As a company, they are a pleasure to work with - highly responsive, solutions-focused and clearly committed to their customers. Their support and service have been consistently excellent.

We chose CultureMonkey because it makes it easy to reach our entire workforce—including frontline employees—and turn feedback into action. The platform is simple to use, flexible as our needs evolve, and the analytics help us quickly identify where to focus. Just as important, their team has been a strong partner, working with us to adapt the tool and drive real impact.

From customer service to the support team, everyone was consistently on point: highly professional, incredibly responsive, and always willing to go the extra mile. A special hands-up to Mouriya and her team, whose dedication, clarity, and proactive approach truly elevated the entire experience. You anticipated needs before they even surfaced, provided thoughtful insights, and ensured that every step of the process was smooth, clear, and effective.

It was genuinely a pleasure working with you all. I highly recommend CultureMonkey to any organization looking to elevate their culture initiatives, deepen their understanding of employee sentiment, or improve overall satisfaction and engagement. Thank you again for the remarkable partnership throughout the year.

Disappointing Experience - Would Not Recommend

Our experience with this company has been deeply unsatisfactory for several reasons:

Misrepresentation of Features: The product we purchased was advertised as offering "pulse surveys," a key feature we required. However, once we went live, they conveniently no longer offered this feature. When we raised concerns, their "solution" was to provide monthly reports, later adjusted to bi-weekly. This is not an acceptable replacement for the real-time reporting we were promised and paid for.

Unacceptable Response Times: Their support team takes an unreasonably long time—often days—to respond, even on critical issues. This lack of urgency has caused significant disruptions.

Lack of Transparency and Knowledge: Whenever we ask how certain metrics are calculated, they are unable to provide clear answers. Instead, they take up to a week to "review and get back to us." This raises concerns about poor internal documentation, staff turnover, or potentially dishonest practices.

Overall, the service has failed to meet our expectations, and we cannot recommend this company to others.