Cuisinart Reviews 196

I purchased a countertop oven/ air fryer which failed during the warranty period. Cuisinart said that I had to return the old unit to claim the warranty. It cost $60.00 shipping to return this unit. They should inform customers of this prior to purchase.

Got a US version of a Cuisinart coffee maker as a father days present and after using it, needed spare parts. Initially a lot of confusion between Cuisinart US and UK and our request for help feel through gaps

However, when UK picked up on this, WOW, what a great service. Really helpful, very kind and in the end replaced the machine for us with no charge.

Brilliant service - will buy from them again

I bought the Cuisinart Ice Cream and Gelato Professional. It's just amazing, it's so easy to use too. So far I've made vanilla ice cream, mango, cherry, peach, raspberry, strawberry, blackberry, lemon and lime, banana, pineapple, chocolate orange, mint and chocolate chip, mandarin, toffee and baileys!

It was a bit pricey but well worth the money, I will never buy shop bought ice cream again!

The recipes are a good guide and I just adapted them to suit the flavours that I was creating. The recipes do say to use double cream, but I use the 'thicker double cream' and the results are perfect. With the baileys I think I used to much of it and the setting wasn't as good, but if you eat it quick enough then it's fine, it did give hubby and headache the next morning!

I did however have to buy lots of containers from Ikea and a new small chest freezer just to accommodate all the ice cream!

Well worth buying, I got mine from John Lewis and it's guaranteed for five years. I cannot fault this item.

Very very expensive poor customer service sandwich / Waffle maker / toaster handle breaks after only a year and this burns you as it’s normally hot when shutting and snapping
I have purchased 3 of them only for this to happen each time. After further investigation I found 50 other customers with same complaints
Maybe this is something they should redesign but honestly this product is not long life if no proof of purchase they offer a new one with a discount so you can burn yourself again lol so be warned!!

This electric knife ranks at the top of the class!. Excellent value for the price

After trying George Foreman, Russell Hobbs etc. etc. all failed on design and difficulty keeping clean. The Cuisinart grill was a bit more expensive but well worth it, design is brilliant can use opened out to form two hot plates, plates are reversible for grill or griddle cooking. They are also removable for easy clean or dishwasher. Drip tray is huge and easy to empty and is integral to machine so always in position to catch drips. Two controls with various heat settings...only cringe is drain off into drip tray is very small and tends to get blocked not a big issue.
Would recommend for any kitchen, I bought mine from John Lewis at a competitive price.

After trying to make a purchase, I found several bad reviews here and on other sites for the cuisinart web store. Came to realize that my order placed on the cuisinart site got me a order confirmation from the web store. Then noticed that pricing, products, contact information, etc is all the same, so it is actually just their outlet. Granted, I am spoiled by Amazon and their speed and quality, but my experience so far was - Order placed last week tuesday. Email confirmation on wednesday morning that the order was received. It's cookie season so I paid for 2 day shipping to get my replacement blade quickly. Friday rolls around, no tracking number or any other word. I try to call customer service and after 15 minutes on hold give up. Send an email, and get the we will get back to you in 24 to 48 hours response. Monday rolls around, still no response. So now it's coming up on a week, and still nothing. Then I figured out the whole shenanigans of the two sites being related. Found a bunch of online reviews complaining about slow shipping, no shipping, wrong items shipped, and poor customer service. So, decide to just cancel the orders. Just got off the phone with customer service (this time it only took 12 minutes on hold). It's a telling statement when I say I have to cancel an order, and they just respond with what's the number, and ok you're all set. They must get that request a lot if there's not even a question about why or what the issue was, and what they could do to fix the situation. Looks like I will be buying another food processor instead of fixing it, and you can bet it won't be a Cuisinart.