Cuisinart UK Reviews 

Bought the XL airfryer and it developed a fault after some months. I contacted the customer service and Jeanette took it up and apologised both on the phone and email for the issue and promised to send a replacement. To my amazement, DPD knocked on my door the following morning and delivered a brand new XL airfryer. What else can I ask for?

Smooth replacement....Probably the best seed and nut grinder on the market

Excellent Customer Service From Islania And Jeanette To Help Find A Product Which Had Been Delivered To The Wrong Address.

Really excellent from beginning to end! Initial technical difficulties with actually making contact, but once established, interaction was very prompt, polite, professional and extremely courteous.
Problem resolved first time and highly satisfactorily.
Difficult to know how it could have been better.

Quickly answered my request for support. Polite and supportive on the phone and quickly replaced the faulty item by delivery the next day. Excellent service. Thank you

Great customer service from Cusinart UK.

Some years ago I purchased a coffee grinder from Cusinart and it worked well for a number of years. It recently stopped working. I contacted customer services who responded promptly and sent me a replacement product. Good products and great service!

Extremely good communication regarding my query. Prompt reply and very pleased with the response regarding faulty Cuisinart Grinder. The grinder when operational is the best we have used and we have tried many.

Excellent Customer Service. Very helpful and efficient.

I was so grateful to the team at Cuisinart, who managed my recent enquiry. India supported and kept in touch with me throughout and was both efficient and knowledgeable. Always impressed with Cuisinart appliances, so reliable.
Thank you 🙏

Have had a pleasant experience with returning an air fryer and recieving a replacement. The customer service was extremely professional and prompt to deal with the entire process from start to finish and have extended my warranty. Definitely great value and am very happy with the quick turn around. I would recommend their products and excellent customer service

WOW! What an amazing customer service. My issue was dealt with immediately. Communication was 10/10. Cannot recommend them enough.

This company has a no-quibble guarantee as soon as something is wrong they replace it immediately. a great company to deal with

I recently purchased a replacement Kettle direct from Cuisinart. My previous Kettle was the same model but after nearly seven years, it stopped working. I ordered the replacement on a Monday afternoon, it was delivered by lunchtime the following day. What service! Plus the Kettle is excellent. I couldn't be happier!!

Jeanette was top notch, replaced my coffee machine swiftly and without fuss. Excellent service

The main mixing bowl of our 18 months old Cuisinart unfortunately broke. Something very small snapped and we don’t know how it happened but it was no longer usable. I contacted Cuisinart customer service and after asking for a few details they very promptly offered to replace the bowl. It arrived a few days later. Fantastic service.

I had cause to contact service today. Spoke to Jeanette.
This lady could not have been more helpful in resolving the issues I had with a soup maker, and determining the age of the machine.
The service received played a considerable part in ordering another Cuisineart product.

Having used our oven daily for almost three years an issue arose requiring attention. It was replaced within two days. Islania, the Customer Support Advisor provided excellent service for which we are very grateful.

Edit. Seems the machine was a model that is no longer made. The machine is being replaced, out of warranty, with the current model replacement. A company that goes above and beyond. Looking forward to making coffee again!

Previous - The coffee machine is great when it works - which is very rarely. I can’t fault the service as the machine has been replaced four times under warranty but it still doesn’t work and I can’t ask for another as the design is faulty so it’s never going to work. There is no way to clean the blades that grind the beans so after a while they won’t grind. The machine has cost me a fortune in coffee that never gets as far as a cup. Even using ground coffee the machine works maybe one times out of five so you end up wasting too much coffee. However I can’t fault it as a milk steamer or as great customer service.

I dealt with Jeanette, who handled my query in a very professional and friendly manner. The part we were in need of was quickly identified and dispatched.
I could not fault the help I received from this company and would have no hesitation in purchasing goods from Cuisinart in the future, Jackie