Cuddl Duds Reviews 6

I purchased 2 blankets from this brand. We washed them, followed directions, and the one blanket literally just about fell apart. The fuzz from the other blanket has been non stop everywhere! Then I find these blankets are made from recycled plastic! I’m wondering how damaging this might be for my family and especially grandchildren to be inhaling.lesson learned to do my research before purchasing a quite pricy blanket.

Bought 4 items in November for Christmas gifts, two were wrong size and when I went to their return site it says Past Return Window. Items purchased for Christmas cannot be properly identified until Christmas day to open presents. They should accept returns for a longer period of time for Christmas. Will never purchased from they again. Also been waiting for 20 minutes on their return site with no response or person engaging in the chat. Poor poor customer service.

THIS IS MESSAGE I SENT TO CUDDLDUDS, NO RESPONSE. DATE ENTERED IS DATE I SENT THEM THE FOLLOWING LETTER

My bottom line for this message is simple: Cuddl Duds needs to get the Cuddl Duds Climate Right (or Control) fleece product off the market immediately so that others do not also waste their hard-earned money.
The items in question were a set of fleece long underwear, including a pullover top and bottom. Cuddl Duds has a long and generally good reputation; many people (myself included) thought they were once American-made. Perhaps a return to American manufacturing standards is in order? I have purchased several other sets of your long underwear as gifts and for personal use previously, all with good results, which makes this experience even more disappointing.
I emphasize just how angry I am about the poor quality of this specific fleece line. The shedding has been a nightmare. Fleece balls (pilling) were everywhere: all over my clothes, sheets, in my hair, on the floors, all over laundry washed with the items, and clogging up the washer and dryer vents. They were absolutely everywhere. I even washed them separately a second time, and it did no good. Six to seven days later, after wearing the items just once, these balls are still falling off things.
The issue has also caused material damage to other items. I have thrown away two new quality bras because the balls embedded themselves so deeply into the fabric that they could not be brushed off, or rolled off with stick paper. Hundreds of them are stuck in the material.
Due to current technical issues with my PC, I cannot access the photos I took of the product labels before I threw the product itself in the garbage. I am sending this message without the photos now, but I will still be writing reviews on multiple online pages—that is how mad I am. In spite of being retired, I do not have excess time, as I own and operate two stores.
This product is unacceptable and has severely damaged my trust in your company.
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EDIT: A Cuddl Duds supervisor, Moira(sp), contacted me, approx. 3 wks ago. Moira(sp) expressed her concern with product described above. With no 'ask' from me, she offered me a lorge amount of credit to buy on their stores off their websites. I said 'ok' & I would edit my complaint on TP regarding CD non-contact. Moira(sp) asked me to wait until I had their items I chose in hand. She then assigned a person she trusted to take my order, named 'Tammy' person. I spoke with Tammy who informed me to take as long as I wanted to choose products. Later I then spent a considerable amount of time picking items & putting them in the carts. I called & emailed 'Tammy' back 2-3 times to tell I was ready. NO RESPONSE. I then called & emailed Moira(sp) back 2-3x, NO RESPONSE!. They GHOSTED me - both of them. I thoroughly checked my phone & numbers, email & spam = nothing! Why did they even bother to make the offer when I didn't even ask for anything??!
EDIT 3 - FOLLOW UP FROM EDIT 2
Komar/Cuddl Duds offered a replacement credit for defective items and then stopped responding entirely. I emailed & left voice messages to Komar & their 2 representatives multiple times informing that I was ready with my replacement selections. NO RESPONSE from any again. No acknowledgment, no follow‑through, no credit issued.
There was no return involved — this was a replacement credit THEY initiated. After instructing me to choose items and contact them when ready, they simply went silent and ignored every message.
Since Komar took over CD the quality and the customer service have dropped to the bottom floor. My experience is one more example of the decline, there are many more.
The 48‑hour window for a final response has passed with no resolution, so I’m documenting the lack of basic follow‑through here.
02/13/2026

I ordered a top in royal blue, but received one in purple in a different style. I tried to contact them during their normal business hours to no avail by phone, email, and attempted chat. I always get a message that I have called outside regular hours or they are busy helping other customers. I have left messages, but get no response

Oh my gosh!
The winter pajamas are warm and comfy.
But the ones that are red plaid have a real problem with the fabric.
I couldn’t figure out where this black stuff was coming from after I did the wash.
First, I thought it was the brand new washers and dryers.
Then, I realized it was coming from the black stripes on the pajamas.
I believe that after putting them in the dryer, the black stripes melted.
Then, I read online where a lot of clothes companies are putting plastic in the synthetic fibers.
Big mistake!
The black stuff in the last month has gotten all over five of my towels, about five pillow cases, five or so dish towels, and three pairs of other pajamas.
That’s about $170.00 dollars worth of merchandise that I had to throw out. The towels were purchased at Pottery Barn and were somewhat expensive.
Oh, I tried to wash the items again, but the black stuff doesn’t come out.
It’s a shame, because if you are going to go to all of the trouble to have this big company, why not use the right fabric.
Also, the black stuff hardens into a little ball sometimes, and you can see it’s plastic, not dirt.

I would give this a zero stars if possible. They refused to replace an electric blanket with a faulty wire because I could not produce a receipt. The blanket was purchased 3 years ago and we only opened it 2 months ago. Kohl's doesn't even keep their transaction histories past 2 years so as a customer, 5-year warranty on a product you won't stand behind is worthless and deceptive business practices.