Bought a part for my lawnmower
Bought a part for my lawnmower. Waited for two weeks, called, spent a ton of time on their call loop to finally get someone to tell me the part is still in the warehouse. Finally got the part. The part broke upon installation. It was a throttle cable. Spent another egregious amount of time in a call loop to finally get a human. This agent wanted me to take the part to Ohio. I live in Maryland. Sat on the chat in Cub Cadet’s website to get a live person. More time wasted. Finally got an address where I can send the broken part. At least in the chat I was able to get some sort of closure. Will be sending this part back. It will probably take six months for them to refund me. I wasted so much time. Time is money. I cannot get that back. Horrible customer experience.