CT Carbon Reviews 

419
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, often noting their excellent condition upon arrival and precise fitment. Many people highlight the exceptional service and professional, friendly staff who are dedicated to ensuring customer satisfaction. Reviewers frequently commend the responsive and supportive customer service team for their efficiency and helpfulness in addressing inquiries and providing solutions. However, some customers also noted initial product issues like flaking clear coat or parts not fitting perfectly, which often required replacements. A few other people also felt that there were occasional communication gaps or a lack of initial follow-up from customer service, sometimes necessitating further action to resolve concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the great fitment and overall... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the excellent... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, professional, and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction and happiness... See more

Customer service

People report positive experiences with customer service, highlighting the politeness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my parcel from CT Carbon today via DHL which I ordered on Saturday knowing this was a bank holiday weekend I was happily surprised it was so quick Came in a very well wrapped and s... See more

Rated 5 out of 5 stars

I accidentally ordered the f23 body kit for my f22, ct carbon was very helpful when I told them. Most of the parts fitted anyways except the spoiler which I sent back and they sent me the correct one... See more

Rated 5 out of 5 stars

I ordered a full carbon fiber kit for my M4 back in July. The kits is gorgeous and made the car look meaner and even more sportier. I couldn’t be happier. Unfortunately after a couple of mont... See more

Rated 5 out of 5 stars

Just purchased a carbon fibre front splitter and rear diffuser for my F87 M2, I chose CT Carbon based on reviews and recommendations form the forums I’m on. Parts arrived and the quality is amazing... See more


Company details

  1. Tuning Automobile
  2. Auto Body Parts Supplier
  3. Auto Machine Shop

Information provided by various external sources

High end carbon fibre parts store based in the UK with international shipping, specialising in BMW, Mercedes, VW, Lamborghini and others


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(419)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing product

Amazing product! Wonderful customer Service, Mr Harry was always responsive, great to communicate with. I ordered the full Aero kit for my RS6. Absolute masterpiece!

17 July 2025
Unprompted review
Rated 4 out of 5 stars

You wouldn't know it was fitted by a novice

Arrived in good time and well packaged, it came with nuts, bolts, washers and screws, and mounting tape. A little apprehensive as I am a complete novice, but fitted by myself in around 1 hour (not including the cleaning and prep). I have to say it's a really snug fit, holes line up perfectly for the 4 corner screws and I am very pleased with the results. The only gripe I would have is that I wanted to fit the canards to the lower lip first with the bolts provided, but the fixing kit only had 14 nuts and bolts when there are 8 fixing points per canard, therefore, I had to buy more M5 nuts and bolts. Luckily I had counted well in advance of fitting it. Still, I would buy other products from CT in the future as the quality is very good for the price - worth paying that little extra over some of the eBay and Chinese ones if you want decent quality and a part that fits well.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

A real professional company

A real professional company! I’ve ordered some parts for my BMW M4, really good quality! And the customer service is really good! One part was missing, I told them in email it was missing and the next day they have send the missing part! I would like to think phoebe and harry for the quick response and their amazing work! I will definitely buy again from them! 5 stars ⭐️

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, dealt with Lewis & Matt great guys pleasure to do business with, done a lovely job on my car very pleased with the results, highly recommend this company, will definitely use them again for any future projects

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Best service I’ve ever had when dealing…

Best service I’ve ever had when dealing with my car, Matt and Lewis were an absolute pleasure to deal with, they were very efficient and professional I could tell they knew exactly what they were doing, I highly recommend and will most definitely go back if I need anymore extras fitted! Top lads!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service That Actually Cares

I’ll be honest I was really frustrated at first and even left a negative review. My order (#51090) ran into shipping issues, and I felt like no one was helping me. But everything changed once Harry personally stepped in.

Even though the problem was actually caused by my misunderstanding, they still took responsibility and handled it with care. They didn’t just fix the issue they offered to reship my order all the way to Azerbaijan, and even covered the cost themselves. That’s something you rarely see.

What impressed me most was how human the communication became. Harry explained everything, kept me updated, and genuinely made me feel heard and valued as a customer. That short delay at the start? Totally understandable now.

This was one of the best customer service experiences I’ve ever had no exaggeration. Thanks to Harry and the team, I’m not just satisfied, I’m loyal now. If you’re thinking of ordering from CT Carbon, don’t hesitate. They truly stand behind their customers.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and result

Took my G80 M3 in for the full CT Carbon treatment and wow I was not disappointed! Matt walked me though all the parts I’d chosen and discussed all the options, he then fitted the car in under two hours and the transformation is absolutely stunning, not only does the car look insane now the fit and quality could be out of the factory. Highly recommended!! Cheers Matt you crushed it and I’ll be back in from those rims 💯

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service from…

Exceptional customer service from Harry, only beaten by the price and the quality. The install of the full 720s kit was carried out at CT Carbon HQ - quick, efficient and fitted really, really well.

Very happy with the entire process and the end results. Somehow, they’ve made a McLaren look better than it did before. Thanks team - it’s been a pleasure and a very happy customer!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

CT Carbon Review

My names Dan I’m in the automotive industry and recently ordered some bits for my M3 competition, the fitment, swift delivery and quality is incredible and I will definitely be ordering the rest from you regardless of any price differences because I know and trust your products. I was dealing with Lewis from the start and genuinely cannot fault his hard work, transparency and passion. Being in the industry I’ve ordered from all sorts of companies for parts but this was definitely my best experience ordering from Lewis he’s genuinely a Legend and the pinnacle of elite customer service!

Thank you CT carbon

28 May 2025
Unprompted review
Rated 5 out of 5 stars

One of the best in the business!

Have been running CT Carbon kits on my car for 3 years now and the quality of the carbon still remains absolutely fantastic. The only part that deteriorated was the CT Carbon badges. But a quick conversation with Lewis and they sent out replacements free of charge and even threw in some air fresheners!! It’s the small touches like this that separate brands like CT Carbon from the rest of the pack.

A***** brand with brilliant customer service. Will always use them as long as they make kits for the car I have at the time.

Cheers Lewis 💯💯

22 May 2025
Unprompted review
Rated 4 out of 5 stars

First time buyer from ct carbon and…

First time buyer from ct carbon and apart from a slight delay not on there part but DHL the product came carefully packaged and haven't fully opened everything but looks spot on, can't complain. They also do reply to any concerns you may have promptly.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Always top tier…

Always top tier service when I go here, especially with how fast Matt is at getting the parts off and fitted.
Cans in the waiting room if you need a drink.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Phoebe was extremely helpful!

Some of the best carbon I have seen! Amazing customer service, quick delivery, all round amazing experience! Phoebe was extremely helpful and friendly! Will definitely be using ct carbon again, couldn’t recommend enough!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience from a proper…

Amazing experience from a proper professional team.

I received some parts from the team at CT Carbon in error and when I contacted Phoebe to express needing the correct ones she was very helpful in sorting out the right parts I needed before the weekend.

After visiting the site the parts had already been checked and made available for me which was such a smooth process.

Highly recommend this professionally run business for high end products and installs.

9 May 2025
Unprompted review

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