Haven't had any major issues on this website, both withdrawls and deposits were processed fast and without hassle. The rewards system is quite generous as well if you play.
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Review summary
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What people talk about most
Reviews shaping this summary
Hello csgogem i did a purchase Yesterday of 10 coins and have not got my 10 coins and its saying manual hold and my money has been taken from my card, pls respond so I Can get my coins.. I would like... See more
Company replied
Amanda was by far the most supportive, engaging, and helpfully prompt yet sincere support staff I've worked with so far. Super reassuring even when I ended up being at fault as per the root of my is... See more
Company replied
To be honest, we are talking about a gambling site at the end of the day so its always a risk if youre having fun adult entertainment. That being said have had not just tons of fun but some MASSIVE wi... See more
Company replied
Company details
Written by the company
GSGOGem is the best way to upgrade your CS:GO skins. Choose from preset multipliers or go for a custom item!
Contact info
Voukourestiou 25, 3045, Limassol, Cyprus
- support@csgogem.com
- csgogem.com
3.5
Average
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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scam site that will perma ban you after…
scam site that will perma ban you after you do the kyc
24 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that KYC restrictions are never applied without reason, they only occur when our verification or compliance systems detect inconsistencies in the submitted documents. These decisions are not related to deposits, winnings, or gameplay.
If you’d like us to take another look at your case, please reach out to our live-chat support, and our team will be happy to assist.
- Gary
This is a scam website with fake odds
This is a scam website with fake odds. The odds that you see on the screen are all fake
22 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear that you feel this way, but the claim that our odds are fake is incorrect. All outcomes on CSGOGem are determined by our provably fair system, which allows every user to independently verify each result using public seeds, hashes, and verification steps. Nothing is hidden, the math behind every roll is fully transparent.
If you’d like help verifying your recent games, please reach out to our live-chat support, and we’ll be happy to guide you through the process.
- Gary
Won double the money I deposited and got banned
Won double the money I deposited, completly legitly finished KYC, got this message:
"After a final review, we’re unfortunately unable to approve your submitted documents. Please note that no further verification attempts can be made. Due to these documents not meeting CSGOGem’s standards, your account has been permanently restricted in accordance with our platform’s KYC policy.
We understand this isn’t the outcome you were hoping for, but maintaining the integrity of our platform is essential to protect our community and comply with relevant regulations.
Your previous deposit has been cancelled and refunded. Your funds will be returned within three days, depending on your bank's processing time.
If you have any further questions, please don’t hesitate to reach out.
Best regards,
CSGOGem Support"
Complete scam, don't be involved with these guys, as soon as you win and try to withdraw, you get banned for "Failing KYC" without being able to have more attemps. They just refund the original deposit and ignore all the money you won.
22 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions are never related to winnings, they only occur when our verification or compliance systems detect inconsistencies that prevent us from approving a user’s identity.
When a KYC attempt cannot be validated, regulations require that we restrict the account and refund the original deposit, since we cannot legally process withdrawals or allow further activity without a verified identity. Any balance or winnings generated before verification cannot be released for security and regulatory reasons.
We understand how frustrating this can feel, especially after completing KYC, but these decisions are based on strict compliance requirements and not the outcome of your gameplay. If you would like us to recheck the status of your refund, please reach out to our live-chat support and our team will assist you.
- Gary
Support answers within minutes
Support answers within minutes, trustworthy site. Has decent house-edge, and overall a good site.
21 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Great to hear you’ve had fast support and a trustworthy experience, we really appreciate the feedback on our house-edge as well 🙌
- Gary
quick response and gave me the answers…
quick response and gave me the answers I needed
21 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our team responded quickly and got you the answers you needed
- Gary
Super fast
Super fast, easy communication, and always straight to the point. If you ever need help with literally anything, this website is the go-to. Low withdrawal fees as well, an awesome concept! Top supporter → nek
21 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for the amazing review! We're really glad to hear you’ve had such a smooth experience with our support and withdrawals, we appreciate the kind words a lot
- Gary
first time gambling
first time gambling, won 100 coins got banned forever and admins told me "we can not tell you" they will take your money hostage to get you to send them your ID then ban you
20 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that bans are never related to winnings, and funds are never “held hostage.” Account restrictions only occur when our compliance or verification systems detect inconsistencies that prevent us from confirming a user’s identity.
We understand how frustrating it can be not to receive a detailed explanation, but certain KYC decisions involve privacy and regulatory requirements, which limit what can be shared publicly. All deposits made prior to verification are either refunded or credited depending on the outcome of the KYC review.
Please reach out to our live-chat support, and our team will review your case and confirm the status of your funds.
- Gary
great support system
19 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Great to hear you're enjoying our support system
- Gary
amazing customer support
19 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're really glad to hear you had an amazing experience with our support team
- Gary
Good customer support
19 November 2025
Unprompted review
Reply from CSGOGem
Hey Brody,
Thanks for your review! Glad to hear you had a good experience with our support team
- Gary
I have spent over $30,000 on this site
I have spent over $30,000 on this site, and unfortunately, my experience has been quite negative. I found myself becoming addicted to it, initially supporting them when they first started. However, I was later given a permanent ban without any clear explanation.
It’s alarming how someone with administrative power can wipe out your account arbitrarily. If you’re considering gambling, I urge you to think twice before choosing this site. The management seems to be inexperienced and doesn't prioritize the well-being of their users; they appear more focused on profiting from players.
After attempting to talk about my concerns in Discord and main channels, I was muted, they suppress any discussion about these issues.
In my experience, the odds were stacked against me, and even after significant losses, the system feels extremely unfair. I advise caution to anyone thinking about engaging with this site.
30 October 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re truly sorry to hear about your experience, and we understand how upsetting this situation must feel, especially given the amount of time and money you’ve spent on the platform. Please rest assured that account actions such as permanent bans are never taken arbitrarily, they are based on findings from our compliance and security systems, and only applied when required to uphold platform safety and regulatory standards.
Regarding the odds and gameplay, all outcomes on CSGOGem are determined by our provably fair system, which allows every user to independently verify each result. We understand that losing streaks can be extremely frustrating, but they do not indicate that the system is unfair or altered.
As for the communication concerns you mentioned, our moderation team may limit discussions in public channels when they involve account-specific or sensitive matters, as those must be handled privately for safety and privacy reasons.
We would like to take another look at your situation to ensure everything was handled correctly. Please reach out to our live-chat support, and our team will be ready to review your case in detail.
- Gary
Hello csgogem i did a purchase…
Hello csgogem i did a purchase Yesterday of 10 coins and have not got my 10 coins and its saying manual hold and my money has been taken from my card, pls respond so I Can get my coins..
I would like a refund
18 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about the inconvenience. Deposits can sometimes appear under a manual hold while our payment provider completes verification, but please rest assured that your funds are never lost during this process. The coins will either be credited to your account or refunded automatically, depending on the final result of the check.
Please reach out to our live-chat support, and our team will review your transaction and assist you with the refund or credit.
- Gary
Withdrawel question
Helped me with my question and gave me different tips incase the problem doesnt get fixed.
17 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our team could help and give you a few extra tips just in case
- Gary
Great comunication.
17 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear you had a great experience with our communication
- Gary
Really bad experience
Really bad experience. Was fine at first. Withdraws worked and everything. Then I encountered a gamebreaking bug twice. Both times support ignored me and said it's impossible. So I deposited and screen recorded it this time. When I sent them the video they told me they'll forward it to admin. No reply in 2 days now. I think my 4k Euros are gone... I'm up overall, but their refusal to admit a mistake and refund me the lost bets is absurd.
14 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience and understand how concerning this situation must feel. Technical issues are taken very seriously on our side, especially when they involve gameplay or potential losses.
If your report was forwarded to our admins, it means it’s currently under review by our technical and compliance teams, but please note that these investigations can take some time depending on the complexity of the issue. Your funds are not lost, and no final decision is made until the review is completed.
Please reach out to our live-chat support, and we’ll be happy to check the current status of your case and ensure it continues moving forward.
- Gary
Excellent
Excellent, supportnis always active and very helpful, the aite by itself is greatly programmed! EVERYTHING IS NICE!
16 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your amazing review! We're really glad to hear you've had such a good experience with our support team and the platform itself, we appreciate the kind words a lot 😊
- Gary
worst experience ever
worst experience ever. i get perm ban because i have one more acc. i tried to verify my main acc, but i get perm ban because i used the same verify method on my alt acc. the alt acc was made because there was a glitch of some sort that wouldnt let me deposit on my main acc, when i just started playing on the website. so i tried with my alt acc, but it wouldnt help either way. DONT VISIT THE WEBSITE!!!!
16 November 2025
Unprompted review
Reply from CSGOGem
We’re sorry to hear about your experience. Please note that, for security and compliance reasons, KYC verification can only be completed on a single account per user. When multiple accounts are detected using the same verification details, our system must restrict them to protect the integrity of the platform and prevent identity-related issues.
We understand how frustrating this can be, especially if the second account was created due to a deposit issue. Please reach out to our live-chat support, and our team will review your case to ensure everything was handled correctly.
- Gary
fast support i like that
14 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our support team was fast, we appreciate it 😊
- Gary
The Gem Experience
To be honest, we are talking about a gambling site at the end of the day so its always a risk if youre having fun adult entertainment. That being said have had not just tons of fun but some MASSIVE wins on here without any withdraw issues, not only that but once you set up your wallet to receive funds they are faster than any other site I have played on. If you wanna gamble and have some trustworth fun, try out csgogem
13 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for such a thoughtful review! We’re really glad to hear you’ve had smooth withdrawals and some massive wins along the way, that’s the kind of excitement we love to see on CSGOGem.
We appreciate you sharing your honest take on the experience as well, and we’re happy to be a platform you can trust and enjoy.
- Gary
No kyc problem ! easy withdraw
No KYC issues and withdrawals are still instant. Csgogem just released a new update regarding rewards, with instant weekly and monthly payouts. The streamer cases also add a real boost to my sessions.
12 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your awesome review! We're glad to hear withdrawals have been smooth and that you're enjoying the new rewards update and streamer cases, we’ve worked hard to make those even more exciting 💎
- Gary
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