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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ease of use and smooth navigation, finding transactions quick and the overall experience enjoyable. They often highlight the support team as fast, helpful, and responsive, with some even praising specific individuals for their assistance. Some people also felt that the site offers fair chances and a good trading system, considering it a reliable option compared to others. However, a significant number of people were dissatisfied with the payment process, particularly regarding withdrawals. Many reported difficulties and prolonged delays in withdrawing their winnings, even after providing requested verification documents. Some customers also noted issues with customer service, stating that responses were vague, unhelpful, or that their accounts were blocked, leading to concerns about their funds.

What people talk about most

Website

Users describe ambiguous interactions with the website. Many reviewers express strong dissatisfaction,... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support, describing it as... See more

Payment

Reviewers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Response time

People report ambiguous experiences with response times. Some customers praise the support team for fast... See more

User experience

Consumers find the user experience to be ambiguous. Some users report a smooth and enjoyable experience, even... See more

Based on these reviews

Rated 5 out of 5 stars

Playing here occasionally since 2016, I've had many decent runs and some bad. The games actually play like they are fair. Unlike many other sites I've played on which feel impossible to win on... See more

Company replied

Rated 5 out of 5 stars

I deposited around 500USD, tried withdrawing 1.2k... cancelled 2 times.. then I went here, and I was scared of my funds... but when I tried withdrawing third time, everything went through..whole ether... See more

Company replied

Rated 5 out of 5 stars

I'm using this site since the very beginning (2013) for many reasons of trading CS items, selling, and more. Even if sometimes i had some technical issues or i didnt understood somthing, Support t... See more

Company replied

Rated 5 out of 5 stars

Just started playing here a few days ago, very smooth and enjoyable experience. Support team replies fast + Withdraws are very fast too.

Company replied


Company details

  1. Video Game Store
  2. Gambling Service

Information provided by various external sources

The Project CSGOFAST.COM is a Service for Counter-Strike: Global Offensive players. Right here everyone can try his luck and get awesome skins.


Contact info

3.3

Average

TrustScore 3.5 out of 5

837 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I put in 50 dollars and gambled my way…

I put in 50 dollars and gambled my way up to 1400. I then went back down to 750 points. I then tried to withdraw skins. after setting the filter to show skins 0-750 the skins greyed out and the page just kept loading. I received a notification that just said "error" with nothing following. After typing to the chat bot it kept asking for a code or message associated with the error notification which there was none. I then tried to withdraw my funds via bitcoin but only got a notification from CSFAST and not coinbase. I thought I had gotten scammed because the bot was just giving generic AI responses. Martin then joined the chat and reassured me that they do not scam and that my transfer had been completed and to wait for the funds to appear. After 30 minutes I received 489 USD in bitcoin. If people are getting "scammed" they probably did something dumb. I'm putting 5/5 stars because I did receive my funds but if I wasn't proactive and didn't use my brain I probably would not be able to figure out how to withdraw my winnings

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Case Solved: High-quality Management

I am updating my review as the situation has been fully and successfully resolved. After a complex technical issue with a P2P deposit, the Quality Management team intervened and handled the case with extreme professionalism and transparency.

They conducted a thorough review of my transaction logs and restored my balance fairly. This experience proved to me that CSGOFast is a reliable platform that stands behind its services and values its users. It is reassuring to know that if a genuine error occurs, there is a competent leadership team ready to investigate and fix it.

I am back to being a confident and satisfied user. Special thanks to the management for the integrity and efficiency shown in this case.

12 April 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!

Happy to hear that your issue has been resolved! It was a rather complex case and it did take some time for a proper investigation—sorry for any unnecessary frustration that it might've caused.

Feel free to contact our Support Team if you'll ever have any other concerns, questions, or whatnot—they're working 24/7 and are always ready to help or, if necessary, escalate the issue further, like in your case

Me personally and our whole team wish you all the best!

- Mike

Rated 5 out of 5 stars

There are plenty of bonuses and small…

There are plenty of bonuses and small rewards that make playing more exciting, it feels great to get extra value while playing, the only minor issue is that some bonuses take a bit of time to unlock, but they are still worth it

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Overall usability of CSGOFast are top-notch

The design and overall usability of CSGOFast are top-notch, everything is intuitive and easy to navigate, even for new users, you don’t have to waste time figuring things out, which makes the whole experience much more enjoyable

1 April 2026
Rated 5 out of 5 stars

Very good support

Very good support. If there is a problem, they will fix it, AND FAST.
Love the site overall.

9 March 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello! Thank you for your review—we're striving to provide the best Customer Support service, working for you 24/7. Glad to hear that you had a great experience! We'll be happy to see you again

Best wishes,
CSGOFAST Team

Rated 5 out of 5 stars

Well I'm definitely the type of person…

Well I'm definitely the type of person who writes reviews often but the site worked fine for me so leaving a quick note. Played roulette and tower mostly, everything loaded fast and the balance updated correctly after each round

7 March 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
We're happy to hear that you had a great time on our platform!
We're striving to maintain the status of one of the best CS 2-related websites out there, and it warms our hearts to read such reviews!
We really appreciate your activity and hope to see you again!

Best wishes,
CSGOFAST Team

Rated 1 out of 5 stars

SCAM SITE! Holding my balance for 6 months!!!!!

I deposited my skins there and won around $600, everything went smooth until I wanted to withdraw. They wanted me to provide ID and some other proofs (KYC). I did everything, then they said they need to wait for "security department" and it has been like that for over 6 months and I still haven't got my money! I saw similar posts like this, so probably they do this to a lot of people

If they let me withdraw I'll update this and let you know

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Case battles here are actually fun when…

Case battles here are actually fun when a lobby fills up. Opened a few cases, lost most of them (expected) but one round paid out a nice skin so can't complain too much.

4 February 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
Thank you for taking the time to leave a review! We really appreciate your activity and wish you the best of luck! There are many more nice skins in those cases :)


Best wishes,
CSGOFAST Team

Rated 1 out of 5 stars

I got scammed on CSGOFAST

More than three months later, I still can't withdraw my winnings. When I ask support for information, a bot keeps repeating the same message over and over since November 2025. I'm now certain this site is a scam; don't deposit anything on this site because if you win, you won't be able to collect your winnings. CSGOFAST doesn't even know what excuse to give me anymore, except to wait without any further information. I got scammed; don't get scammed yourself.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

Sites a scam

Sites a scam. Paid for 100 fast coins and never received anything. Support will not respond to anything I send them. Stay away from this site.

Update: I finally got my deposit but the site is so dysfunctional, I couldn't even complete a case battle. Was in the middle of one against the bot (which I was winning) and a "technical error" came up cancelling the battle... Of course the battle gets cancelled when I'm winning... happened twice. The third battle finally was able to finish and of course, I lose by an insane margin. They'll also ban you from chat when complaining about the technical issue. This is the WORST case site on the internet. SCAM

23 February 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've got a negative experience using our platform. And it's very unfortunate that you had encountered a techical error - however, please note, that if the round was indeed canceled due to an error as you described, then your bet would be refunded back to your balance. If you think there was an issue with that - please, feel free to write back to our Customer Support, they are working 24/7 for you and will be glad to double-check everything and help you out.

Also, the Support Team would never ban a user like that, especially when they need help with an issue. We do have an automatic moderation system which might put temporary restrictions but only in case when it notices clear violations of the rules - spam, advertisements, harassment etc. Again, we kindly ask you to contact the Support Team back and tell them your Fast ID and reference this review, they will investigate your situation further.

Rated 1 out of 5 stars

Scam Site i tried withdrawing the…

Scam Site i tried withdrawing the cheapest gloves and i couldnt find the withdraw button anywhere i was looking everywhere and when i thought i found it the skin literally just dissapeared from my inventory they are saying that i lost in upgrade but i never upgraded it

22 February 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello! ! It's sad to hear you've got a negative experience using our platform. You can always use your balance to buy and withdraw skins from our P2P market - and the Support Team will always be happy to help if there's any issue with that.

According to the information we have, you used the Upgrade function on our website, but it was unsuccessful. The upgrade mode always clrealy shows the exact chance of the successful upgrade as a percentage and you can always re-check the results on the "history" page. If you decide to attempt an upgrade - you accept the risk involved which, again, is always cleary stated.

If you still have any questions and/or concerns or something is not clear enough - feel free to contact the Support Team again via the live chat and mention your profile's Fast ID. The team is working 24/7 and is always ready to help!

Rated 1 out of 5 stars

Scam site

Scam site. You won't be able to withdraw if you win big, they'll say they need to do more verifications. I asked them to ban my account and they keep unbaning me which is not legal in england (where they have their offices). They are not listed and they say they are, so probably just a front to scam people. Be aware.

22 February 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello! It's sad to hear you've got a negative experience using our platform. We're doing our best to ensure that our withdrawal system is convenient, transparent and fast - users can choose from a variety of withdrawal methods and the whole process is then handled by an automatic system, to make it lightning fast. We never intend to stall the users in any way.

If there was a need for additional confirmation in order to comply with the KYC principles, then the Support Team always informs you about all the details. If you are unsure about the nature of the information required - feel free to to contact the Support Team again via the live chat and mention your profile's Fast ID. The team is working 24/7 and will do their best to explain everything about the KYC procedure.

Regarding your request to ban the account - any user has the right for self-exclusion, including the complete ban of the account. If you demand it - then such restrictions will be implemented. But it's important to not that we cannot impose such restrictions without the user's direct request and cannot deny the right to access their account and its personal data.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Really good and quick support

Really good and quick support, good site actually

8 January 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
We're happy to hear that you had a great time on our platform!
We're striving to maintain the status of one of the best CS 2-related websites out there, and it warms our hearts to read such reviews!
We really appreciate your activity, and hope to see you again!

Best wishes,
CSGOFAST Team

Rated 1 out of 5 stars

Withdrawal of €260 pending since…

Withdrawal of €260 pending since November 17. Verification confirmed, but support keeps replying that they are “waiting for the security department” with no explanation or timeline. After mentioning this issue in the global chat, my message was deleted and I was banned from the global chat instead of receiving assistance. Funds are still blocked

7 January 2026
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've got a negative experience using our platform. We're doing our best to ensure that our withdrawal system is convenient, transparent and fast - users can choose from a variety of withdrawal methods and the whole process is then handled by an automatic system, to make it lightning fast. We never intend to stall the users in any way.

If there was a need for additional confirmation in order to comply with the KYC principles, then the Support Team always informs you about all the details. If you provided all the requested information and have not got a proper follow-up response yet, we kindly ask you to contact the Support Team again via the live chat and mention your profile's Fast ID - the team is working 24/7

Regarding the public (or global, as you put it) chat - the automatic moderation system can only delete a message and/or put a restriction on the account's ability to use the public chat if the message violated the website's rules. Again, you can contact the live Support chat directly to clarify the details regarding this situation as well

Rated 1 out of 5 stars

Basically got scammed

Deposited a skin worth 150£, ran the balance up to 1500 credits, worth around 900£ and they wouldnt let me withdraw. live chat kept stalling until the trade hold period ended so i couldnt get my knife back, then started asking for multiple photos of my id and me stood in front of my pc which i sent, then they wouldnt let me withdraw and kept requesting more info. i then rage gambled it all away. 0/10 do not use this site lol, infact dont gamble skins at all crypto casinos exist for a reason. im also 99% sure they have bots playing on their website to make it look more active than it is

20 December 2025
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've got a negative experience using our platform. We're doing our best to ensure that our withdrawal system is convenient, transparent and fast - users can choose from a variety of withdrawal methods and the whole process is then handled by an automatic system, to make it lightning fast. We never intend to stall the users in any way.

If there was a need for additional confirmation in order to comply with the KYC principles, then the Support Team always informs you about all the details. It's important to note that this procedure might take some time and if you haven't provided all the necessary information needed for the KYC verification, it would not be possible to complete it, unfortunately. Also, we do not use bots as we have a large and active user base and our CS 2 skin marketplace is based on a P2P system.

Our Support team is working 24/7, and you can always contact them back regarding any issues you mentioned and request additional clarifications if you found the initial response unsatisfactory.

Rated 1 out of 5 stars

THIS IS A SCAM !!!

After my deposit 60€, I played double 2 Times all in and wanted to withdraw. I asked and they said need for KYC Verification on november 15, we are now 19 december and still telling me to wait. I contacted them via mail, discord, Twitter live chat, no reply. I can’t withdraw my money. Be very carefull with this site.

15 November 2025
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've got a negative experience using our platform. We're doing our best to ensure that our withdrawal system is convenient, transparent and fast - users can choose from a variety of withdrawal methods and the whole process is then handled by an automatic system, to make it lightning fast. We never intend to stall the users in any way.

If there was a need for additional confirmation in order to comply with the KYC principles, then the Support Team always informs you about all the details. If you provided all the requested information and have not got a proper follow-up response yet, we kindly ask you to contact the Support Team again via the live chat and mention your profile's Fast ID - the team is working 24/7

Rated 1 out of 5 stars

They blocked me for no reason at all.

To begin... I always deposit my money, play, and withdraw it before leaving. I don't like leaving money on these platforms.

Given that, I received a message saying I was using the platform for exchange operations, which is absurd. But okay, I said I understood their point and that I would avoid constantly withdrawing/depositing.

After that, I sent my referral link to a friend who started playing CSGO. I have one referral link, but I can't withdraw the balance because they say you need at least 5. Okay.

Given that, all hell broke loose. They keep finding problems. They claimed I should wager double my deposit because I had made too many deposits/withdrawals. Fine, I was playing, and at the same time, they notified my friend that he should send his documents, and so far nothing. At the same moment, they notified me too. So I sent a photo of myself, a photo of my ID next to my face, and proof of the payments I made. I'm waiting, but it's absurd, they keep finding problems. I hope they don't block my account; I didn't do anything illegal.

I want to be able to withdraw my balance even if it's for skins in CS:GO.

16 December 2025
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've got a negative experience using our platform.

Our website doesn't provide any money exchange services and if the system notices such attempts, it can set a wager requirement, but we don't have any limits for the amount of withdrawals/deposits - and you're always free to use our P2P market and buy and withdraw items right away.

As for the verification - in order to use our platform, the user has to confirm their age (18+) and agree to the Terms and Conditions. Additional information might be required only in rare cases, when it is needed to comply with the KYC principles. And if you meet the requirements of the KYC procedure successfully, your account will not have any limitations.

Our Support Team is working 24/7, and you can always write them back to clarify any details regarding your account, if you still have any questions or issues you want to address. Please, feel free to use the support chat on the website and the team will respond right away

Thank you for your feedback

Rated 1 out of 5 stars

SCAM - BANNED -300$

I never imagined I would have to write something like this, but my experience with CSGOFAST was truly upsetting.

I deposited money into the platform and, for the first time in a long while, everything seemed to go well. I managed to make a profit of around 200 chips — nothing massive, but enough to feel excited and hopeful.

But that excitement didn’t last.

Out of nowhere, my account was banned.

I contacted support immediately, explaining that I deposited legitimately, that my profit was clean, and that all I wanted was access to my account and my money. I explained every detail clearly and provided everything they asked for.

And still… I was banned again.

No proper explanation, no real support, no transparency. Just a sudden shutdown of my account and the loss of the money I had trusted their platform with.

It’s incredibly frustrating and honestly disappointing to be treated like this after doing everything right. If you’re thinking about using CSGOFAST, please be careful. What happened to me shouldn’t happen to anyone.

21 November 2025
Unprompted review
CSGOFAST logo

Reply from CSGOFAST

Hello!
It's sad to hear you've got a negative experience using our platform. We're doing our best to ensure that our withdrawal system is convenient, transparent and fast - users can choose from a variety of withdrawal methods and the whole process is then handled by an automatic system, to make it lightning fast. We never intend to stall the users in any way.

If you were using our services in a legitimate way, in accordance with the Terms and Conditions, then your account could never have received a ban or any other forms of sanctions. However, if the rules of the Terms and Conditions were indeed broken by you, and the violations were severe, we reserve the right to impose appropriate sanctions.

Feel free to contact your Support Team in the live chat on the website for any additional clarifications, they are working for you 24/7

Thank you for your feedback

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