Support is very helpful. I was falsely reward banned, but support helped me get it resolved within 24 hours. I was also given a bonus for the troubles. I would highly recommend coming to big for your... See more
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smooth ui, instant cashouts, a lot of cases and variety of modes, also great support from Pulsed, helped a lot with the issue and didnt take too long for it to be completely fixed
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I had to contact support as I had a small bug when trying to withdraw and right away they knew what to do and got me fixed. Support answered in less than a minute as well, thank you, Carl
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I highly recommend the site! several options to have fun and with a very fair system. I was very impressed with the 24-hour support and always available
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Unbox your favourite Skin Today! Enjoy a free-to-play gaming experience now use code 'big' for 3 free cases.
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3.8
Great
222 reviews
Replied to 85% of negative reviews
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CSGOBIG - #1 CS2 Case Opening Site
Support is very helpful.
I was falsely reward banned, but support helped me get it resolved within 24 hours. I was also given a bonus for the troubles. I would highly recommend coming to big for your CS2 related interests.
23 December 2025
Unprompted review
Reply from CSGOBig
Thank you for taking the time to share your experience! We're glad our support team was able to resolve your concern quickly and that you were satisfied with the outcome. Our goal is always to address any issues as efficiently as possible while ensuring fairness for all players.
We appreciate your recommendation and look forward to continuing to provide you with a great experience. See you on Big!
Rewards Removed With No Explanation or Response
After being a customer for nearly two years, this experience has been extremely disappointing.
My account was restricted and all reward-related features were removed without any explanation. I reached out to support and the marketing department multiple times, but instead of getting answers, everyone simply points to someone else. Support says marketing is responsible, marketing does not respond at all, and no one seems willing to take responsibility or explain who actually makes these decisions.
What is even more disheartening is that after two years of playing, I had to repeatedly message and push just to receive money that was rightfully mine and should never have been withheld in the first place. It creates the impression that players are expected to simply give up and accept that winnings or benefits can be removed without proper reasoning or accountability.
The lack of transparency, communication, and ownership in situations like this is very concerning. Regardless of internal departments, players deserve clear answers when their accounts are restricted or rewards are taken away.
Update:
Support later claimed that my rewards were removed due to “spamming roll to wager for leaderboard,” regardless of risk level. This rule is not published anywhere, and no prior warning was ever given.
What makes this explanation even more questionable is that I also played approximately $300–$400 worth of case battles during the same period, which support completely ignored when labeling my activity as “only spamming roll.” This shows that the decision was based on a selective interpretation of my gameplay rather than a full and fair review of my account activity.
When I asked where this rule is stated and why no warning was issued, the conversation was ended by an admin with “Have a good day,” without addressing the questions.
This further confirms that rewards can be removed based on undisclosed internal interpretations, without transparency, warning, or any meaningful appeal process.
21 December 2025
Unprompted review
Reply from CSGOBig
Thank you for sharing your feedback. We understand this situation has been frustrating, and we'd like to provide clarity for both yourself and others reading this review.
Regarding account history: While your account was created two years ago, our records indicate that activity has been intermittent rather than continuous. Approximately 50% of your total deposits occurred during the recent leaderboard period. We mention this not to diminish your experience, but to provide accurate context.
Regarding payout timing: Once this matter was brought to our attention via the streamer on December 13th, your payout was processed on December 14th—a one-day turnaround. Your funds were paid out in full, and your account has no withdrawal restrictions.
Regarding the reward restriction: Our Gameplay Abuse Policy is publicly available in our FAQ section, which can also be accessed via the gameplay requirements page. It states: "Any form of play abuse may result in restrictions on your account. All bonuses, rewards, and other benefits from the website must be earned through genuine play—not through play farming or exploitative behavior."
A review of your activity showed that of approximately 60,000 credits wagered during the leaderboard period, roughly 52,000 came exclusively from Roll—a game mode commonly used to accumulate high wager volume with minimal cost impact. Case battles accounted for approximately 8,000 credits. This pattern is consistent with leaderboard farming, which undermines fairness for players engaging in genuine, varied gameplay.
Moving forward: We apply these policies consistently to protect the integrity of our leaderboards and ensure a fair experience for all players. We're sorry this situation didn't meet your expectations and remain available should you have further questions.
It used to be a lot better
It used to be a lot better. Nowadays if anything goes wrong, their live chat is answering one sentence per 30-45mins and their email never gets back to you. Kind of a shame since the games are nice. The user experience overall is just so mediocre and there are better options out there.
Also, their website had a major crash last week. They have this Christmas promotion going on with cookies to collect which you can use to open cases. During this website crash I had made 2 case battles. One normal with coins and one battle with these cookies, 450 of them. Well then the site went to maintenance, I log back in later and neither of the battles are in my game history, but the tokens are gone. Well i contact support who says that they indeed see that both battles failed. They refunded the couns immediately but said that they had to ask an admin to refund the christmas cookies. Well fast forward one week, the support email hasn’t reached back to me for 5 days. I went to ask from their live chat whats up with the refund and Mr. John Nick says oh we checked and there will be no refund of the lost cookies. I ask him why since you literally can see it from my account history that i have earned 450 more cookies than what i have spent but these have dissapeared mysteriously. After that Mr. Nick hasn’t answered me for 45 minutes, he just left the chat without saying anything.
It would be nice to actually get the rewards you deposit a lot to receive… Well I won’t be depositing more until this is solved by your side.
16 December 2025
Unprompted review
Reply from CSGOBig
Thank you for your feedback.
We're sorry to hear about your experience and understand how frustrating this situation must be. It's unfortunate that you feel this way as CSGOBig strives to provide the best experience for all our players.
We're not sure what occurred during your conversation with the support agent, but please reach out to us at support@csgobig.com with your account details and we will get this sorted for you.
Rigged scam unsafe website.
2 Years ago i got reward ban at random time. i made support ticket.i make work like 5 months at least. they said me im multi account. i never used this. i was on profit on site like funny amount. they never stand it up people like 200 bucks even. they block your rewards. dont give your cashouts.And wanna kyc for 5 usd even.Never ever use this site when you gambling. i just call this site ''website'' on title. Because this site dont deserve called like Gambling site. You donating your money. Ngl use this site like 1 year almost. it was funny at beginner times, but dont forget they can lock your account for funny and unreal reasons. And you can make nothing same as me.
14 December 2025
Unprompted review
Reply from CSGOBig
Thank you for sharing your feedback. We'd like to address the concerns you've raised.
Regarding cashouts: All valid withdrawals are processed regardless of reward status. If a user is restricted from promotions, this does not affect their ability to withdraw legitimate funds that they have deposited and won.
Regarding KYC: Identity verification is a standard security measure across the industry and is triggered by various account factors—not by withdrawal amounts. This helps protect all users from fraud and ensures regulatory compliance.
Regarding account restrictions: We do not restrict accounts randomly. All actions are based on specific, documented reasons. Multi-accounting violations are detected through multiple data points, not assumptions.
We're happy to discuss your case in more detail. Please share your User ID either here or through our support channel, and our team can provide a full explanation of what occurred on your account.
Dissapointment
For those interested in this site due to leaderboard or any other reward system, please be careful playing on this site. I, like some of the comments below have mentioned, have been targeted in a 90% reduction of reward and have previously been reward banned for doing absolutely nothing wrong.
I have supported this site for 10 years and so it feels more so of a betrayal for me as to how much time and money I’ve put into the site. I first started playing in 2015 when many of the CSGO gambling sites started. Big established itself as a place to play multiple gamemodes at a time where jackpots was the only thing available. This along with sponsorship really propelled the site to become one of the most popular, if not the most popular csgo gambling site in 2016.
I’ve been with Big for every phase. It’s up (2016) and it’s down (vgo/virl) and really only started having issue when I started claiming my rewards, that I rightfully have earned. For 8 of the 10 years I never really claimed my rewards and I suppose that might have been why I didn’t have issues for a while. But as I’ve slowed down on my spending and started claiming my rewards ( a year or two ago) these issues have become inevitable.
Ultimately, disappointment is what I feel. Every time they have comeback I’ve always been there to support. I have lost 10s of thousands on this site wagering millions over the 10 year duration. In the end, it appears they don’t care about the day ones. Only profit and how they can reduce cuts without caring about ethics. Again, I have done nothing wrong but claim the rewards from which I have earned, but they mask it as potential abuse/scripting.
----------------------------
Update in response to the comment provided by the response team.
1. As stated on my first paragraph, I was previously reward banned for doing nothing wrong. My previous review was based on being reward banned, so why would I keep my post if I was no longer banned? I have integrity, and my purpose is to post the most accurate information based on my experience. How am I supposed to know if my ban was temporary if support stated it was permanent?
2. There is nothing inaccurate I've posted here. As stated, overall, I have lost 10s of thousands wagering millions over the 10 years. How have you measured my account history? I have moved over 3 times to different states, new devices, many new account (not used simultaneously) in the span of 10 years. What kind of unique identifier have you used?
3. In this current iteration of CSGOBIG(crypto deposits/withdrawal), I am in good profit(a lot to do with the reward) since being falsely reward banned (year ago). Prior, I was down 5 figure. I have slowed down on my deposit because of the inevitable outcome that is the site flagging my account.
What are you trying to convey with your message, csgobig? That if you claim enough rewards you'll get banned? No tos was broken, I've slowed down on deposit because you've broken that trust.
---------------------------------------------------
Last Update Response:
Again, note I said current situation is a REDUCTION of 90% on my reward (first paragraph). Previous was a reward BAN. I have proof of this matter. Yes, I'm still claiming my 90% reduced reward. Why would I deposit more to claim other rewards, knowing I'll possibly get banned from them? Again, I have played by the rules for 10 years. Could have simply notified, "hey, your activity is low and that could effect your rewards". I would have happily increased my activity, but instead they're masked as "potential script/abuse".
10 December 2025
Unprompted review
Reply from CSGOBig
Thank you for your feedback. We appreciate long-term users and take all concerns seriously.
However, we must address some inaccuracies in this review. You previously posted a review on this platform with similar claims, including calling the site a scam. That review was deleted after your account restrictions were lifted. The removal of those comments suggests they weren't accurate reflections of the site, but rather a reaction to temporarily losing access to rewards.
Now that restrictions have been reimposed, a new review has been published with similar claims. We want to be transparent with anyone reading: posting public reviews does not influence account decisions. Restrictions are applied based on account activity, not reversed due to external pressure.
We'd also note that the financial figures mentioned in this review do not reflect your actual account history. To say we don't care about long-term users is simply false given the amount of free rewards you've received and continue to receive. This is just from one reward system alone, not including other rewards available on the site.
Reward restrictions are never applied randomly. They are based on specific account activity and applied consistently across all users.
Updated Reply to user's further comments:
To clarify, you were never rewards banned. You have continued to claim free credits daily, including 30~ times since posting this review yesterday. You also still have full access to all other reward systems on the site including promo codes, level cases, cashback, leaderboards, events and more.
Trying to imply that users get rewards banned for claiming too many rewards is simply false, and your own continued activity proves that point.
Any further questions can be emailed to support@csgobig.com.
Csgobig used to be one of the best…
Csgobig used to be one of the best sites out there.
But then they started caring about not giving the players that are in profit any rewards. That was my case : my blitz ( kinda a faucet ) got nerfed and what I used to get 1/2c per blitz , now Im getting 0.02. Not even funny to play there more. They say I need to deposit and wager altough I depo more than 500$ this month ( we are in 10th november) and wagered + 8k coins. What a bad experience I am having. after all every casino only wants to profit and they dont care about the experience from the average user. Sad
10 December 2025
Unprompted review
Reply from CSGOBig
We're sorry to hear about your experience.
Account restrictions are based on individual account activity and are never applied intentionally out of the ordinary. If you'd like more information on your specific situation, please reach out to our support team and they'll be happy to help.
Regarding your comment that we don't care about users, we'd have to respectfully disagree. CSGOBig offers one of the most generous Blitz systems of any site out there, and no other site comes close to how much ours pays out. This is exactly because we do care about our users. To keep it fair for everyone, we review activity to ensure legitimate players are claiming and rewards are distributed fairly.
If you have any further questions, our support team is available to assist.
Impsible odds here is often
Impsible odds here is often . So u make 15% upgader from 20 times u will not win instatly when u change something it will hit what u need before happpened 67 times i counted. That alot because i have been there alot.
Batles is crazy scam. U and ur bots obviosly will have diffrent gameplay when u play crazy mode or bots will swich if those bots cant hit anymore. Or oposite when u do normal mode batles. After all dont depo there u will 90% times event not make the wager req what also is realy sus thing
30 November 2025
Unprompted review
Reply from CSGOBig
Thank you for your feedback.
Each upgrader round is independent, and the odds do not increase just because you play multiple times in a row. A 15% chance remains a 15% chance on every single roll, regardless of previous outcomes. Statistically, losing multiple times at low odds is expected and does not indicate anything unfair. If you'd like to win more frequently, increasing your upgrade percentage will improve your statistical chances.
Regarding battles, all outcomes are determined fairly and can be verified. Bots do not have different gameplay or switch based on the mode you're playing.
Every game on our site is provably fair and each outcome can be independently verified. Losing does not mean the site is a scam. If you have questions about how provably fair works or would like help verifying your results, our support team is happy to assist.
I was completely impressed with their…
I was completely impressed with their professionalism and customer service. nice and kind. love csgobig <3
17 November 2025
Unprompted review
Reply from CSGOBig
Thank you so much for your kind words! We really appreciate you taking the time to leave such a positive review. Our team works hard to provide the best experience possible, and it's always great to hear when that comes through.
We're glad you've had a good experience with our customer service and we truly value you as a player on CSGOBig. Thanks for being part of the community, and we look forward to seeing you on the site!
Carl Wong the goat
15 October 2025
Unprompted review
Reply from CSGOBig
Thank you for the kind words! Carl saw this and wanted us to let you know that he appreciates the love and says you're the real goat!
Thanks for being part of CSGOBig, we're glad to have you with us!
I was rude in live chat now they…
I was rude in live chat now they banned me withoud any particular reason no mail no nothing stay away so u dont get the same treatment as i have gotten. .
6 October 2025
Unprompted review
Reply from CSGOBig
Accounts are not banned without reason, and certainly not simply for being rude in live chat. If you believe your account was banned unfairly, please reach out to us via live chat or email us at support@csgobig.com and we'll be happy to look into your case.
Fast and good customer support
I went to withdraw and it was taking a while. Talked to staff member Carl Wong and he got it sent right then and there, fast response times and good service thank you. Also fun site.
1 October 2025
Unprompted review
Reply from CSGOBig
Thank you for the kind review! We're glad Carl was able to help get your withdrawal sorted quickly. We'll be sure to pass along the praise to him!
Happy to hear you're enjoying the site too. Thanks for playing on CSGOBig!
Speedy Support
I had to contact support as I had a small bug when trying to withdraw and right away they knew what to do and got me fixed. Support answered in less than a minute as well, thank you, Carl
17 September 2025
Unprompted review
Reply from CSGOBig
Thank you for the kind words! We're glad the team was able to resolve your issue quickly. Carl appreciates the shoutout and is always happy to help!
Thanks for playing on CSGOBig!
Same asmany sites "real odds" which is…
Same asmany sites "real odds" which is 100% not true dont trust
24 August 2025
Unprompted review
Reply from CSGOBig
Thank you for your feedback.
All games on CSGOBig are provably fair and every outcome can be independently verified. We encourage you to check any result using our verification system.
If you have questions about how provably fair works, our support team is happy to explain.
Scam site
Scam site. Do not play vs bots . Opened a new account played 14 battles 3vs3 I won only one
The odds are so low that’s is not possible. Only on csgobig it can happens be careful
21 August 2025
Unprompted review
Reply from CSGOBig
Thank you for your feedback.
CSGOBig is not a scam. All battles are provably fair and every outcome can be independently verified. Losing multiple battles in a row, while frustrating, is statistically possible and does not indicate manipulation. Each battle is an independent event and the odds do not change based on previous results.
Creating a new account and experiencing losses does not mean the site is rigged. If you have any questions about how our provably fair system works or would like help verifying your results, our support team is happy to assist.
support is 10/10
support is super active and resolve issues very quick had my issue solved in less then 5 mins
15 August 2025
Unprompted review
Reply from CSGOBig
Thank you for the kind words! We're glad the team was able to resolve your issue so quickly. We always aim to provide fast and helpful support for our players.
Thanks for playing on CSGOBig!
Dont be stupid and dont trust them
Ill put this simple i made more then one account thr first account i made i asked for a ban as i was in a pissed of mood already and lost around $50 well low and behold i decided to make another account i deposited around $100 and got up to $190 upon trying to withdrawl they asked for kyc which failed as I hade used my kyc on thr old account, so thry took all my winnings and were willing to give me back one depo of £43 mining i would still be losing £23 even though they allowed me to gamble and deposit thry then refused my eithdrawl request and said they will refund my last deposit of £43 i understand rules and rules but if you guys weren't registered in Cyprus hoe it would be flipped you would have to either pay back my full winnings or both deposit but no, now im getting no refund of any depos or any of my winnings so good game CSGObig hope the money goes to lining the big boss man's pockets
8 August 2025
Unprompted review
Reply from CSGOBig
Thank you for your feedback.
To clarify, you have acknowledged creating multiple accounts which is a clear violation of our terms of service. When you attempted to withdraw, KYC failed because your identity was already linked to a previous account that you had asked to be banned.
Despite this, we offered to refund your deposit which is more than we are required to do in cases of multi-accounting. Unfortunately, winnings cannot be paid out when they were earned in violation of our terms.
We want to reassure other users reading this that this situation only occurred due to the user's own actions. All withdrawals are processed quickly and without issue so long as you are playing fairly and following our terms of service. If you play correctly and don't create issues for yourself, you won't experience anything like this.
We understand this is frustrating, but these rules exist to ensure fairness for all players and are clearly stated in our terms of service. If you have any further questions, please reach out to our support team.
Great site with swift withdraws
Great site with swift withdraws, shoutout to my pal pulse for good support in chat!
31 July 2025
Unprompted review
Reply from CSGOBig
Hey there,
Appreciate the great feedback — glad to hear you're enjoying the site and that withdrawals have been smooth! 🚀
Big shoutout to Pulse from our team — we’ll make sure your message gets to him. We’re lucky to have him on board.
If you ever need anything, our support team’s always around.
– Conrad
Head of Support, CSGOBIG
Great site
smooth ui, instant cashouts, a lot of cases and variety of modes, also great support from Pulsed, helped a lot with the issue and didnt take too long for it to be completely fixed
31 July 2025
Unprompted review
Reply from CSGOBig
Hey!
Thanks for the awesome feedback — we’re glad you’re enjoying the UI, fast cashouts, and variety of modes!
Also really happy to hear Pulse took care of your issue quickly — he’s a key part of the team and always goes the extra mile.
Appreciate you being part of the community — reach out anytime if you need anything!
– Conrad
Head of Support, CSGOBIG
My new fav case opening site!
CSGOBIG by far has been the best website I have used for my CS2 skins and the customer service was really great! ;)
18 July 2025
Unprompted review
Reply from CSGOBig
Hey!
That’s awesome to hear — really glad we’ve earned a spot as your favorite! 😄
Appreciate the kind words about our support team too — we’re always here if you need anything.
Thanks for being part of the CSGOBIG community!
– Conrad
Head of Support, CSGOBIG
Thanks pulsed for the the quick support!
17 July 2025
Unprompted review
Reply from CSGOBig
Hey!
Appreciate the shoutout — Pulse is a legend, and I’ll be sure to pass this along to him.
Glad he could get things sorted quickly for you!
Let us know if there’s ever anything else we can help with.
– Conrad
Head of Support, CSGOBIG
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