CSC ServiceWorks Reviews 253

This is what happens when a company has a virtual monopoly on the service they provide. I live in a big complex and our area hasn't had working machines in at least 8 months now. Their card machine has been broken for 4 months. Apartment complexes need other options. This isn't it.

Their "app" is GARBAGE and so are their machines.
Requiring customers to download their crappy app or pay EXTRA is not RIGHT.

The machines in my building work sometimes and one dryer does NOT DRY.

TODAY...washer stole 2 75 (didn't start)
Already had clothes and detergent in so tried again and it took 3 00 this time but started.

Great business model...steal money and charge WHATEVER YOU WANT!
Whenever possible...AVOID THEIR MACHINES

Everytime they come out to repair a machine, they raise the price. $3 to wash 2.75 to dry. I live in section 42 housing, im paying almost a month's rent to wash my clothes in a home with three people.

Prices keep going up, dryers barely work!

If I could leave negative stars I would. This company is the sole provider of laundry services at my apartment complex. Their machines are constantly not working. Now that they have moved to a different connectivity platform, NONE of the machines ever connect. It is frustrating! You can put in a service request, and nothing happens. I can call and speak to a person and they say “We will elevate that request.” I don’t think they know what the word elevate means because that doesn’t happen. This is quite literally the worst company and customer service.

At this point they have stolen $20 from me. I have requested service on the same dryer SEVERAL times. They always say it's fixed then the same issue pops up. I've yet to see ANY of my money back.

At Disney world and universal, the app does not accept any form of UK credit or debit card including Apple Pay. Discrimination at its finest

They don't fix machines this company sucks and corporate doesn't care. People on the phone are rude, and when you put in a service request they immediately reject it saying nothing is wrong with the machine. Meanwhile you're staring right at a non working machine. I have been complaining for YEARS... All my emails get ignored. We have had the SAME signs on our machines to order a part for YEARS. They fix nothing. They now are charging .25 more, for what? Broken machines and machines that never get fixed. Stop your contract now and save yourself the hassle. FIX YOUR MACHINES

Okay here it is this is a real shitty company when you ask for a refunded because you moved they claim they sent it back to my debit card when they was told it was closed
To send me a check in fact they should be more careful of what it’s says on app so yes they stole by money they call it a conscience free if I could up load
Picture of it I would won’t let me but I will see them in court and reporting to better business bureau

I dont even wanna give this company one star. I want to move out of my apartment just for these machines alone. How does it make sense that I start my washer with $8.50 in my account and then I go to start my dryer an hour later my account says I only have $1.01 in it??? The machine only cost $2.50??? Which means you took $5 WHERE??? This happens so many times and I try to contact support and they won’t even answer me. Such a scam of a company and I wish these apartments would use someone else. The amount of money I have lost from them is disgusting. Will be using a laundromat until I move.

This company provides one of the worst customer experiences imaginable. They hardly have materials in stock and as a customer, I've experienced nearly unreasonable wait times to receive a washer/dryer set. The deliver person sent out has been rude and utterly unprofessional. Avoid this service if you can. You're better off just finding something on Facebook marketplace.

Terrible company , terrible service. Do not sign any contracts with them. They automatically renew for years and years without notice. According to them they have a great response rate but the tenants say otherwise. Our company receives constant complains from the tenants regarding CSC.

The worst provider ever they charge a convent fee of 50 inorder to have you down load more than requir to wash clothes which is a scam..you guys are scammers. Hate thieves like you.

The app sucks, when you update couldnt get money from previous account. Next, when i lost my iphone, got a new one said since i was on a new device, it wouldnt allow me to use app for awhile. Are machines at 521 woodward princeton work broke for at least 8 months dyrer. Since i cant use the app, using quarters, machine took my quarters .75 cents then would take the rest. Worst company ive ever dealt with in my life. Technology cannot help this terribly ran organization.

This app is crap! The public internet is very bad here. I used to be able to leave my son in the laundry, walk to my house, connect to my internet, and pay. Once the machine beeped, my son would push the start button and my laundry would start. Now, because you have to be right next to the machine, I can't do that anymore. So, I am forced to use the public internet, which is crap here! I have to stand next to the machine I want to use, only to have your app tell me that the machine isn't responding right now and to use another machine, but none of those machines are going to work since they are in the same laundry room using the same internet connection. As of right now, I have two machines loaded, but can't get them started and I am waiting for the manager to get home so she can restart the internet in the hopes that restarting the internet, might, maybe allow me to wash my clothes. I tried to leave feedback in the app and I typed up a lengthy response, but the Share Feedback button is still gray and won't let me push it.

Shawn and his team came in and did a great job and speedy job his crew is Cary, Channing and Shawn did an excellent job

CSC ServiceWorks provides horrible service at our building. Machines are constantly broken, and maintenance requests take forever. In many cases, tickets are marked "resolved" claiming a technician stopped by, even though the issue was never fixed. Completely unreliable and frustrating. Would NOT recommend at all.

Is your laundry process not stressful or frustrating enough for your taste? Do you like having to go through the worst scavenger hunt of your life every time you wash your clothes? Well then do I have the laundry service for you! Not only was figuring out how to put money on the card virtually impossible, because all provided websites, phone numbers, and apps DON’T WORK, but the system for adding funds is horrendous. Every time I want to add funds, I have to call, provide all of my card (both laundry and payment) information over the phone, and then wait for their system to load my new pin, which for whatever reason is single use. I’m moving to another building soon, and I’m most excited about never having to use this sorry excuse for a service ever again.

This laundry company is the worst! Their machines constantly break, rip clothes, leave clothes smelling musty from their machine. Poor maintenance, mildew build up. No maintenance once so ever. If you put in a tech support ticket don't expect that someone will come service the machine for at least a month, if not longer. Don't walk RUN the other way if you are thinking about getting machines from this company.

You can submit for a refund, but you’ll never get it. Absolute rip off, raised prices significantly for old, disgusting machines that break down constantly. Total trash, avoid them.