We are looking forward to our stay at the Crystal Casino & Hotel in Compton CA. on May 25,2026 always experiencing a worry free stay with immaculate clean hotel & rooms that are up to-date ....also... See more
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See what reviewers are saying
Bonuses are nothing but a trap. Imagine having to wager a bonus 25 times just to turn it into real cash, only to find out the payout is capped at €50. Even if you turn that bonus into tens of thousan... See more
Company replied
Looking back on all the online reviews of all the various online casinos, I have been a member of Crystal Roll for a while now. Many offer free spins bonuses that don't ever pay. Here they pay sometim... See more
Company replied
Well'this casino had a lot of choise in different games.my personal favorite its secrets of atlantis. Also a great bonussystem..you shall never be bored when you play at this casino christal roll.as... See more
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3.9
Great
428 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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i think this comapny is unfair
i think this comapny is unfair . i deposited about 100 euro over the weekend and got bonuses but it 45 times u got to play the money which is not achievable unless you play constant and they take away ur real money without winning and then u win a little on ur bonus but u can never mae the target money for it to go to real money . then i get cash back which if u cancel ur bonus they also cancel ur cash back which u can achieved with real money . i am very dissapointed in this unfair method
You want more information I have been with a similar site and it’s 35 x ur bonus u need to wager not 45 like here . And if u cancel ur bonus u still get ur cashback . As cashback u earn with real money not bonus . I am very dissapointed with this site and my review is genuine . I am just a normal person that believes in honesty .
14 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses, moreover we have daily wheels with their prizes, loyalty program and a lot of others promotions. In order to check them all, please check our Promotions and Bonus terms sections.
We hope for your understanding.
Best regards,
Crystalroll Team.
Goood casino
17 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Scammers
Scammers, do not pay the money if you win. In Dutch we say oplichters.
14 February 2025
Unprompted review
Reply from Crystalroll
Hi,
We’re sorry to hear that the site didn’t meet your expectations. Please reach out to us via email with the subject "Trustpilot," and we’ll be happy to look into it and assist you.
Best Regards,
Crystalroll Team.
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Good experience, long wait for payout
The casino is good to play in. Got my second huge withdrawal this week.
Only negative about the casino is the payouts take so long. The first one I had to contact customer support. Now, the second withdrawal is taking over 16 hours already, still not approved. The payout system should be so much faster
8 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Intrusive emails and Never used this
Never used this, didn't know what this is until I started getting emails that I have coins in my account. What sort of wired scam is this?
--edit--
I went back and searched and found out the emails started on 25 Dec 2024. I never used this service and it also says this website is not available in the country of my residence. This makes it even more confusing. Even when I unsubscribe the emails keep coming.
7 February 2025
Unprompted review
Reply from Crystalroll
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail at support@crystalroll.com and put “Trustpilot” in the subject, we will be glad to help you.
Best regards,
Crystalroll Team.
super super
6 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Nice love the site
6 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Apparently minors can make an account…
Apparently minors can make an account very easily here. They just need their aunts phone and fill in everything that your phone auto fills and gamble away all of their aunts money on one night. They don’t ask for any ID anyway… Well yeah they will if they need to pay themselves and if they find out she was a minor, they won’t pay you. So they will accept 900 euros which they legally shouldn’t have, but won’t pay up, because they legally are not allowed? Bit weird isn’t it?
you would think a company would be in shock to hear this but they don’t seem in any rush to do anything about this.
2 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We deeply regret that you've encountered this issue. Rest assured, we carefully consider each situation on an individual basis. We operate in strict accordance with our rules and conditions, which we strive to uphold consistently.
Best Regards,
Crystallroll Team
Reply from Crystalroll
Hello!
We regret that you feel this way about our site.
Winning combinations are determined randomly, so it may take time before you receive a win. Winning is never guaranteed, and it’s important to remember that the outcome is uncertain. Therefore, please make sure to engage in this activity responsibly and always within your financial limits to ensure a positive experience.
Best Regards,
Crystalroll Team
Best casino
2 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Good work!!
2 February 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Try it out😊
Nice games to play. the costumer service is very good kind and helpful. I recommend you to try it out. Your going to enjoy yourself
3 January 2025
Unprompted review
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
They act like Unibet on app store
They act like Unibet on app store, minimum withdrawal €50 but before withdrawal you have to wager everything.
31 January 2025
Unprompted review
Reply from Crystalroll
Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses. We would like to remind you that winning combinations are determined completely randomly and sometimes it may take some time before you receive a win. Moreover, winning is not guaranteed and we encourage you to play responsibly and within your capabilities.
Best Regards,
Crystalroll Team
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
Withdraws canceled
They canceled all the withdrawals I made so I am still waiting an email from them . I will keep you updated
28 January 2025
Unprompted review
Reply from Crystalroll
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail at support@crystalroll.com and put “Trustpilot” in the subject, we will be glad to help you.
Best regards,
Crystalroll Team.
Most scamming casino I ever played
Most scamming casino I ever played, can't make a withdrawal under 50 euro and you don't win a darn thing no not for me and I don't recommend it to anyone
28 January 2025
Unprompted review
Reply from Crystalroll
Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses. We would like to remind you that winning combinations are determined completely randomly and sometimes it may take some time before you receive a win. Moreover, winning is not guaranteed and we encourage you to play responsibly and within your capabilities.
Best Regards,
Crystalroll Team
Deposited a lot of money to this site
Deposited a lot of money to this site. Now i try to do withdrawel. And they dont pay me. It seems you can not trust this site. I have still 7.500 euros in my balance but they dont pay me. Who can help me
27 January 2025
Unprompted review
Reply from Crystalroll
Hi there,
We are sorry that our site did not meet your expectations. The satisfaction of our customers is very important to us and in order to examine your case in more detail please contact us via e-mail at support@crystalroll.com and put “Trustpilot” in the subject, we will be glad to help you.
Best regards,
Crystalroll Team.
Reply from Crystalroll
Hello!
We appreciate your fantastic feedback! It’s great to know you had a wonderful experience. We’re excited to welcome you back for more fun and big wins!
Best regards,
The Team at Crystalroll
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