Cryptopay Reviews 1,001

Reply from Cryptopay

Dec 9, 2025

Hello Pierre,

Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused. We would like to clarify that the issues related to your previous card balance and the recent account closure are two separate procedures.

The funds associated with your old card were held by our former card provider, who lost their licence. This event was outside our control, and the return of these funds is handled through a separate process. Importantly, the closure of individual user accounts does not affect the eventual release of those card funds. When the refund process officially begins, all affected users will be notified directly with the next steps.

The decision to discontinue services for individual users is a business decision, not a reflection of any issue with your account personally. We get how unsettling these changes can feel, and we appreciate your patience throughout this long and complex situation.

If you have any questions or need clarification, our team is here to help.

Reply from Cryptopay

Oct 6, 2025

Hello Jeannie,

We’re truly sorry to hear about your experience — that’s certainly not the kind of situation we want for our customers. Account restrictions are never pleasant, but they’re sometimes necessary while we carry out required security checks.

We’re glad to hear your funds have already been returned. If there’s still anything unresolved or you’d like to share more details about what happened, please feel free to contact us directly at support@cryptopay.me — we’ll be happy to review everything once more.

Your feedback helps us improve, and we genuinely appreciate you taking the time to share it.

Reply from Cryptopay

Oct 2, 2025

Hello,

Thank you for your kind words. We're so glad to hear you’re enjoying our app and that our team could resolve your issue so quickly 🚀 We’re always here to help anytime you need us!

Reply from Cryptopay

Sep 15, 2025

Hi Nishitha! Thank you so much for taking the time to leave us such a wonderful review ⭐️⭐️⭐️⭐️⭐️

We’re absolutely delighted to hear that your experience with our support team has been such a positive one (I’ll make sure to pass on your kind words to Irene — I know it will brighten her day!)

Quick, polite, and clear communication is exactly what we aim for, so it’s great to know it made a difference for you.

Thanks again for your trust and support. We’re always here if you need us.

Reply from Cryptopay

Aug 18, 2025

Hello Reio.

Thank you for sharing your feedback! I'm really sorry to hear about the frustration with delays and communication — I completely understand how disappointing that must be.

If you reach out to our support team, they’ll be happy to help resolve any issues as quickly as possible during working hours.

We truly appreciate your patience and would love the opportunity to turn your experience around 🙏

Reply from Cryptopay

Jul 2, 2025

Hi Ezequiel,

We’re unable to share the full details of your case here, as we are not allowed to disclose personal information publicly. However, we want to emphasize that all our actions are guided by the goal of keeping our customers’ accounts secure.

Cryptopay has been operating since 2013, which means we’ve been on the market for over 11 years. We’re known for our transparency and our responsible approach to security and compliance. Acting in bad faith (as you described) simply isn’t in our values or in our style.

In your case, we offered an option to verify your identity, but unfortunately, none of the attempts were successful. Because of this, and in order to protect the account owner and their funds, we cannot provide access to the account.

We never block account access or prevent users from retrieving their funds without reason. Security is our top priority, and we hope you understand.

If you still have any questions and feel that there's lack of clarity - we'll be there to assist you through the live chat or email.

Reply from Cryptopay

Jun 18, 2025

Hi Ismail,

Thank you for sharing your feedback. We’re really sorry to hear how frustrated you feel. That's never what we want for our users.

We’ve reviewed the communication related to your case and can confirm that the recent check has been completed successfully, and your account is fully active again. These checks are in place to guarantee the security and compliance of our services, though we understand they can sometimes be inconvenient.

We genuinely appreciate your patience and understanding. If you have any questions or further concerns, feel free to reach out, we're here to help.

Reply from Cryptopay

Jun 2, 2025

Hi Sergei,

We’re really sorry it felt that way. That’s definitely not how we want anyone to experience our service.
What happened is actually part of our security process. Since we’re a regulated company, we sometimes have to run extra checks to stay compliant, even if it feels a bit much. It’s not about doubting you, but making sure everything’s in order for a safer experience in the long run.

That said, we hear you. The process felt like a double lock. While the checks themselves are necessary, we understand that the experience could be smoother and faster.

Thanks for your feedback — we do take it seriously.

Reply from Cryptopay

Mar 21, 2025

Hi Callethai,

Thank you so much for your kind words 😊 We’re happy to hear that you’ve had such a positive experience with our support team. We’re always here to help and will continue to provide the best service possible.

Feel free to reach out anytime, and we’ll be happy to assist.

Reply from Cryptopay

Jan 21, 2025

Hi Conway,

Thank you for taking the time to share your experience. It really means a lot to us! We're so glad to hear that our customer support has been able to help you quickly when needed. It’s always our goal to make things as seamless as possible, so knowing your withdrawals have been smooth and on time makes our day 😊

If there’s ever anything we can assist you with, we’re always here to help!

Reply from Cryptopay

Dec 25, 2024

Hi Mihai!

Awesome to hear you had a great experience 🥰 Quick responses are what we aim for!

Thanks for trusting us, and we’re here anytime you need support!

Reply from Cryptopay

Updated Dec 12, 2024

Hi Dou!

Wow, thank you for the glowing review 🌟 If we could give you 10 stars too, we totally would — just don’t tell the other stars, they might get jealous 😄

Thanks for making our day! We’re always here if you need anything.

Reply from Cryptopay

Dec 9, 2024

Hi Anders,

Thanks a ton for your fantastic feedback! 🌟
We’re thrilled to hear that Maria was able to assist you promptly and professionally. Your kind words mean a lot, and we’ll be sure to pass them along to her — she’ll be delighted to know she made such a positive impression.

Sending warm regards from the Cryptopay team to Sweden! 💙

Reply from Cryptopay

Dec 6, 2024

Dear Jan,

Thank you from the bottom of our hearts for your thoughtful review. First and foremost, please accept our heartfelt condolences for your loss. It truly means a lot to us that we could assist you during such a challenging time.

We’re so glad to hear that you felt supported. Every member of our team who worked on your case will be touched to know their efforts made a difference — it’s exactly what we strive for.

Your recommendation warms our hearts 💗 Please don’t hesitate to reach out if you ever need assistance in the future.

Wishing you all the best!

Reply from Cryptopay

Nov 15, 2024

Hi Serge,

Thank you for taking the time to share your feedback 🤗

We are absolutely delighted to hear that you enjoy our technology and client-focused approach. Supporting our clients and ensuring they’re never alone with any issues is exactly what we aim for.

We sincerely appreciate your recommendation and are grateful to have you as a part of the Cryptopay community. Please know that we are always here for you whenever you need us!

Reply from Cryptopay

Oct 31, 2024

Hello Jasmine,

It’s wonderful to hear that a quick response and hands-on approach of our support team made a positive impact. Providing attentive, proactive support is something we truly prioritize, and it means a lot to know it stood out to you.

Don’t hesitate to reach out anytime—we’re always here to help! 😊

Reply from Cryptopay

Oct 31, 2024

Hello Aleksandr,

Thank you so much for this amazing review 🌟

It’s incredibly rewarding to know Cryptopay has become a go-to tool for both ease and security. We designed the app to be intuitive for newcomers and powerful for experienced users, so it’s fantastic to hear it’s hitting the mark.

Our dedicated support team is truly passionate about helping our users, so your shout-out means a lot to us. Thanks for being part of our community—five stars right back to you!

Reply from Cryptopay

Oct 18, 2024

Hi Stefan,

Thank you so much for the awesome feedback! 😊

It truly brightens our day to know you're enjoying the app and transfers. If you ever need help, don’t hesitate to contact us!

Reply from Cryptopay

Oct 17, 2024

Hi Matt,

Thank you for sharing your experience. I’m sorry for any frustration this has caused. We do carry out checks, and sometimes, due to the high volume of requests, it can take a bit longer than we’d like. Please know we’re always working to improve our processes to make everything smoother and more enjoyable for our clients.

In some cases, accounts get blocked for different reasons. Sometimes it’s an automatic security precaution, and other times, it’s from our side to ensure compliance. It’s never about making things harder for you, but about keeping things secure. We always aim to be transparent and give you all the info and clear instructions to avoid any confusion.

If you feel there’s something more we can do, please don’t hesitate to reach out to us directly. We’re here to help 🙏