KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
Company replied
An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
Company replied
Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
Nice and smooth
17 December 2024
Unprompted review
Reply from Cryptomus
Thank you so much! We glad you like the app!
Reply from Cryptomus
Thank you for your kind words and support!
It's the best app for begginers as it…
It's the best app for begginers as it ensures customer satisfaction
14 December 2024
Unprompted review
Reply from Cryptomus
Thank you for your positive feedback! We're glad you chose Cryptomus.
They cancelled my contract as a payment gateway suddenly.
I have had a payment gateway with them for two months and suddenly they cancelled the contract between me and them without any reason and when I asked them about the reason they said that it was their own business! They are very bad and I do not recommend dealing with them. Poor support and contract cancellation without any reason. I advise you to use Binance which is much better than them.
13 December 2024
Unprompted review
Reply from Cryptomus
We carefully review all projects that work with us, and there may have been valid reasons for the cancellation of your contract. Unfortunately, we cannot disclose the specific details due to security concerns, as doing so could potentially expose vulnerabilities on our platform.
We understand your frustration and regret any inconvenience this may have caused. If you have any further questions or would like to discuss this matter in more detail, please don’t hesitate to contact us at complaint@cryptomus.com.
Cryptomus will NOT give my money ack
I transferred $241 to Cryptomus and cant get them back. I have tried for 2 weeks now and even had a computer expert help me. Their 2FA system rejects all codes, even the ones I just got from Authenticator. Cryptomus is a scam, so do not use.
12 December 2024
Unprompted review
Reply from Cryptomus
Sorry to hear about the trouble you're having, and we really want to help sort this out. Please reach out to our support team via Telegram @cryptomus_support_bot or email us at support@cryptomus.com, and we’ll assist you as soon as possible.
If you have any concerns about the support you’ve received, feel free to contact us at complaints@cryptomus.com. We’re here to help.
I made a transaction i can't find my…
I made a transaction i can't find my nodes on active nodes i can't see what i paid for
11 December 2024
Unprompted review
Reply from Cryptomus
Sorry to hear about your experience. We'd like to help you solve your problem, but we need more details to do so. Please contact our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot with more information, and they'll assist you.
Broken system and broken support
There are multiple people with the same issue but they refuse to fix the problem or refund the money, their BSC transactions are broken, do not send cash via BSC it will NOT get confirmed and they will NOT refund it.
7 December 2024
Unprompted review
Reply from Cryptomus
We’re sorry to hear about the issue you’ve encountered. Please reach out to us at complaints@cryptomus.com, provide detailed information about the situation, and don’t forget to include the email associated with your account. We’ll do our best to investigate the issue and provide you with a thorough response.
Reply from Cryptomus
Thank you for your kind words and support!
ı scammer a seller they are not help…
ı scammer a seller they are not help for refund my money do not use this service
4 December 2024
Unprompted review
Reply from Cryptomus
Sorry to hear about your experience with Cryptomus. We'd like to help you solve your problem, but we need more details to do so. Please contact our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot with more information, and they'll assist you.
Impossible to get support
Impossible to get support, my transcations failed consecutively its a mess. Where is my money? Well, parts of it anyway, as I already have "Upward Trust" generative moves, a fairly policy to work with feeling fab!
3 December 2024
Unprompted review
Reply from Cryptomus
We’re sorry to hear that you're not satisfied with the support you’ve received. We want to help resolve your issue as quickly as possible. Please contact us by email at complaints@cryptomus.com and provide a detailed description of your situation. We’ll do our best to assist you and address any concerns.
They steal your money and you have to…
They steal your money and you have to beg for it back for many days for 0 reason would not recommend this to anyone.
1 December 2024
Unprompted review
Reply from Cryptomus
We understand your concern, but we want to assure you that we don't steal your funds. Most likely, your transaction didn't pass the AML (Anti-Money Laundering) check, which is a mandatory process carried out on all legitimate platforms working with cryptocurrency. This process helps ensure the safety and legality of transactions, protecting both users and the platform.
To make a decision on refunding the funds, we conduct an investigation and may ask for additional information. All checks are done at multiple levels, and this can take some time. We recommend waiting for a response from our support team and following their recommendations.
If you have any further questions, feel free to contact us through our official channels: support@cryptomus.com or Telegram @cryptomus_support_bot. Thank you for your understanding.
Reply from Cryptomus
We really appreciate your feedback! Thank you!
Good cryptocurrency platform for merchants
I have been using Cryptomus for a few months now, after my company was contacted by their representative Aleksandras, who proposed us an alternative to our old cryptocurrency gateway, CoinPayments.
After a few months of usage, I am happy to recommend Cryptomus:
Sleek interface, smooth operation, can accept and exchange multiple cryptocurrencies easily.
Appreciated their work for the recent updates, such as GUI update and the update where it is finally possible to send money directly from the business account.
The checkout page for customers is well made and clear, providing address, QR code, and blockchain confirmations monitored in real time.
Account security is good, but having forced 3 factor authentication could be annoying sometimes. Could be useful an option to leave just 2FA instead of 3FA.
Please keep up your good work!
Best Regards
2 December 2024
Unprompted review
Reply from Cryptomus
Thank you for your detailed feedback! We're glad to hear that Cryptomus has been a good fit for your company. We appreciate your recognition of the recent updates and are constantly working to improve. Regarding the 3FA, we understand your concern and would like to suggest that you can mark your device as trusted. This will simplify and speed up the login process without compromising security. Thanks again for your recommendation, and we look forward to continuing to serve you!
SCAM Alert – Avoid Cryptomus!
I recently made a payment through Cryptomus via the BSC network, and my invoice expired while their system failed to process the transaction. Despite providing all the transaction details, including the recipient wallet address, contract address, and transaction hash, they REFUSE to resolve the issue or return my funds. CUSTOMER SERVICE SUCKS. CANNOT SPEAK PROPER ENGLISH! JUST REPEATING THEIR BUBBLING
They claim to offer a secure and reliable payment system, but their support is not helpful, and they are keeping my money for a service that was never delivered.
This behavior is OUTRIGHT FRAUDULENT and shows a total lack of integrity.
To anyone considering using Cryptomus: STAY FAR AWAY!
This platform is a complete scam, and you risk losing your money without any accountability on their part.
Avoid this service at all costs, or you might end up like me—ROBBED and frustrated!
27 November 2024
Unprompted review
Reply from Cryptomus
We are sorry to hear about your experience with Cryptomus. To assist you further, please contact us via email at complaints@cryptomus.com with a detailed description of your situation. Our team will review your case and make every effort to resolve the issue as quickly as possible.
I have incurred a loss.
I have three business accounts. I actively use one of them, while the other two have been activated but are not yet in use. With my active account, I was accepting payments via a payment link. However, one of my clients preferred not to pay through a link, so I provided them with my personal account details and received a payment of approximately $400.
Unfortunately, the payment hasn’t been credited to my account. Although I completed the KYC verification process, the platform insists on verifying my client as well. My client, however, refuses to share their personal identification details with them.
I have already delivered the service to my client, but since the payment has not been credited to my account, I have incurred a loss. The support team has not made any effort to find a middle ground or resolve this issue.
19 November 2024
Unprompted review
Reply from Cryptomus
It seems that your client's funds didn’t pass the Anti-Money Laundering (AML) check, which is an important step to ensure the safety and legality of transactions. If funds are flagged as high-risk due to AML regulations, we can't accept them. This could result in Cryptomus wallets being filled with high-risk funds, which may cause withdrawals to be frozen for users trying to transfer funds to other exchanges or wallets.
When the AML check fails, the funds are temporarily blocked while an investigation is conducted. As part of this process, we require the sender’s KYC (Know Your Customer) details. The KYC process is completely safe and carried out by an accredited third-party company. Both AML and KYC measures are in place to ensure the safety and security of all users on the platform.
We recommend cooperating with support during this investigation. Unfortunately, without this, we won’t be able to assist you further.
To avoid similar issues in the future, we suggest conducting all business transactions through your business account in accordance with our policies.
Rejection and then rude customer services
We were rejected on the basis of an extremely vague statement of not meeting "internal regulations".
For the benifit of the trustpilot reader:
*We are a UK registered / VAT register company
*We sell physical goods from legitimate suppliers.
*We have privacy policies and security on our site including SSL certificates etc.
*All of our tax records are up-to-date and publically viewable.
*We are a long established business (10+ years) and our we support over 4k product lines (we are not small).
After submision of an "Appeal" that is quite clearly offered via the Cryptomus system. Stating a few items that in our opinon COULD have been the cause from some sort of false flag in their vague checks I was confronted with the following message:
"Please do not open new tickets or chats with the same questions, this slows down our work."
Along with this statement via their chat system:
"...We understand that refusal can cause negative emotions..."
These types of responses were the part that has now become frustrating. Not the initial rejection itself.
Firstly - stating that I should not open an "Appeal" when you clearly offer that as an option - with the risk of slowing down YOUR work is not a respectable response one would expect from a rep who's job is to offer "Customer Services".
Secondly, jumping to the conclusion that I was somehow being emotional when trying to decipher the extremely vague reason for rejection is very unhelpful and unnessisary at best, and very patronising at worst (especially when I was cordial and professional with my queries).
My suggestion is that if Cryptomus rejects a company for whatever reason they see fit - they should just state that they do not want to work with said company. i.e. we are not taking on any more projects at this time - please try again later. Rather than offering vague responses and then rude / patronising responses when you query the vague response.
Something seems very fishy about this company. A professional company would not response to an "Appeal" in this manner.
@Cryptomus if you are legit... you are really doing yourselves a dis-service by treating prospects in the manner.
26 November 2024
Unprompted review
Reply from Cryptomus
We’re sorry to hear that you’re dissatisfied with our service. We understand the importance of clear communication and regret that our responses didn’t meet your expectations. The messages you mentioned are standard and polite, designed to handle situations like this, and there was no intention to come off as patronizing or dismissive. We understand that communication can be interpreted differently, and we assure you that our support team was simply trying to be courteous and empathetic.
All websites that integrate with our payment solution go through a thorough review process. It’s possible that some of the information in your application was incomplete or inaccurate. Please follow the support team's recommendations and feel free to resubmit your application, making sure all details are correct as this may affect the outcome. However, in some cases we may reject an application without giving specific reasons, as this could compromise the security of our platform.
Technical support is just bots
Technical support is just bots
There is no response or quick solution for problems
24 November 2024
Unprompted review
Reply from Cryptomus
We do have a bot to assist with common issues, but in more complex cases, it escalates to a human. Due to higher demand, responses might take a bit longer than usual. If you’re not satisfied with the support response, please reach out to us at complaints@cryptomus.com with a detailed description of your issue. We’ll do our best to resolve it quickly.
THEY SUPPORT SCAMMERS. AVOID AT ALL COSTS.
A website I used scammed me using Cryptomus.
I contacted Cryptomus thinking they'd be understanding but no, they made me waste 48 hours attempting to contact the scammer.
Despite having a mountain of evidence, Cryptomus's support was still adamant that it's the website's problem and not theirs.
The website is using Cryptomus's service...
Cryptomus support also said they cannot provide refunds and that the seller (aka website) has to.
Cryptomus is a d*mn payment processor! They have the money and sellers have to withdraw it!
23 November 2024
Unprompted review
Reply from Cryptomus
We understand your frustration, but we need more details to fully address your issue. Cryptomus does not cooperate with scammers or fraudulent websites. We strictly monitor and ensure that all businesses using our payment processing service are legitimate.
Unfortunately, without specific details about your case, we cannot assist further. Please reach us out at complaints@cryptomus.com with all the necessary information, and we’ll review the situation carefully.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.