KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
Company replied
An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
Company replied
Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
Balance not increase
18 May 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear that you're experiencing issues with your balance. Please make sure that all required steps for the deposit or transaction have been completed. If the issue persists, please contact our support team via Telegram @cryptomus_support_bot or email support@cryptomus.com. We’ll assist you as quickly as possible and resolve the issue.
Best regards,
The Cryptomus Team
good very good thank you so much
16 May 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your kind words! We noticed your rating is 1 star, which seems to contradict your positive comment. If there’s anything we can improve or assist you with, please let us know. We’re here to help!
Best regards,
The Cryptomus Team
Stupid KYC, trustless then
they dealing with Sumsub and didn't even take the time to fix the problem, first you go with an endless wait for verification after they said change device I change it, that didn't fix anything, so I deleted the account and created a new one with same email, they rejected KYC cause I have a deleted verified account now, so I don't have the right to create an account now, with avterrible support you won,t trust them in future operations and you risk losing your funds, so don't trust them and stay away from carless jank apps especialy those who deal with people's money.
12 May 2025
Unprompted review
Reply from Cryptomus
Dear user,
We regret that you had a negative experience with our service. We understand that the KYC process can be frustrating at times, and we apologize for the inconvenience you’ve encountered. Please note that the verification process is in place to protect our users and ensure a secure environment for all.
If you’re facing issues with your account, we encourage you to reach out to our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot, and we’ll work to resolve the situation promptly.
We appreciate your feedback and are constantly working to improve our services.
Best regards,
The Cryptomus Team
Sooo bad site
4 days ago, I deposited 30 USDC to exchange for XMR. Unfortunately, I am unable to set up two-factor authentication, which is required FOR ANY OPERATIONS ON THE SITE. After 6 attempts to contact support, the only thing I learned was that it's not their problem. The issue is clearly on their end. Other emails from Cryptomus reach me, but only the email codes for setting up two-factor authentication do not.
29 April 2025
Unprompted review
Reply from Cryptomus
Dear User,
We apologize for the technical issue you've encountered on our platform. Kindly check your spam / promotions / social media folders, as the email containing the two-factor authentication code may have been mistakenly filtered there.
We are committed to providing excellent customer support and continuously work to improve our services. If you are dissatisfied with the assistance provided by our support team, please contact us at complaints@cryptomus.com with all relevant details. We will prioritize the review of your case and assess the communication you received from our support team.
Warm regards,
The Cryptomus Team
Awful customer support
I contacted their support on the payment page for the first time because my payment didn't count as complete despite having more than required confirmations
But their support told me that i already got my answer and i should not contact them again because it slows down their work then left the chat !
Upd : i contact their support on telegram and they fixed the issue but I'm still unhappy about their rude support on the payment page
29 April 2025
Unprompted review
Reply from Cryptomus
We understand your frustration, and we apologize for the inconvenience caused.
You opened two tickets with just a two-minute difference. Our support team closed the duplicate ticket with the standard response, as handling duplicate requests can slow down the overall support process. After 15 minutes from your initial request, your payment was confirmed, and the issue was resolved.
We always strive to respond as quickly as possible, but in cases requiring manual verification, it may take a bit longer.
Thank you for your understanding.
I deposited 10$ sol to top up my…
I deposited 10$ sol to top up my account on smm panel. But due to small price decrease sent $9.999 then it's not appear in my panel balance and customer support isn't even responded yet
17 April 2025
Unprompted review
Reply from Cryptomus
Your balance should have been updated with the deposit, and it seems the issue may be on the service’s side. Please reach out to their support team directly to resolve this matter.
If the issue persists, don't hesitate to contact us via Telegram at @cryptomus_support_bot or email us at support@cryptomus.com with detailed information. We take such matters seriously and will investigate the situation accordingly.
Account Blocked with Funds Unable to Be Withdrawn
I successfully verified my identity and opened an account with Cryptomus to accept cryptocurrency payments on my website. I previously withdrew over $3,000 without any problems.
But now I have $700 stuck in my account and I can't access it to withdraw the funds.
When I contacted support, they informed me that my country (Tunisia) is not supported. I requested to withdraw my remaining funds, but they refused. This is theft.
I demand a resolution—either grant me access to withdraw my money or provide a valid explanation for withholding it.
12 April 2025
Reply from Cryptomus
We're sorry to hear that you've encountered this issue. Cryptomus has recently updated its compliance policies and introduced mandatory KYC verification to enhance user security and meet international regulatory standards. We notified all users about these changes in advance to allow time for necessary actions, including fund withdrawal. Unfortunately, users from certain regions are currently unable to complete the KYC process due to these regulatory restrictions.
Our support team is actively working to assist users who are unable to complete KYC and help them withdraw their funds. However, as you haven't provided specific details about your situation, we are unable to explain the exact reason for the denial. If you'd like a more detailed response, please provide the additional information requested by us.
You can also contact complaints@cryptomus.com with all relevant information, and they will review your case and provide a clear response.
Reply from Cryptomus
We’re sorry to hear that you’ve had this impression. Could you please clarify what led to it? Cryptomus operates legally, and we are committed to transparency. If you’ve encountered any issues, please reach out to our support team for assistance. You can contact them via Telegram @cryptomus_support_bot or email support@cryptomus.com.
Sent more than the amount they wanted
Sent more than the amount they wanted, when I check it says is not enough and they cannot refund me xd. Cringe company.
6 April 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear about the issue you encountered. However, we are unable to provide a full response to your complaint as we don’t have all the necessary details. From what we understand, the problem occurred during the payment for services with our merchant. We recommend reaching out to their support team directly. Our team is also always ready to assist with any questions you may have. Feel free to contact us via Telegram @cryptomus_support_bot or email support@cryptomus.com and provide a detailed description of the situation.
Find your work done well
All services. And payment methods are bad. Please delete your platform. The best.
4 April 2025
Unprompted review
Reply from Cryptomus
We're sorry to hear that you're not satisfied with our services. Could you please provide more details about what specifically you didn't like? This will help us improve and address your concerns more effectively.
UPD: We have checked with our support team regarding your situation. It appears that the merchant did not deliver the product/service, and we have already processed a refund for you. The funds should be credited to your account within 5 business days, which is the standard processing time for refunds. Please allow some time for the transfer to be completed.
It's a great way yo to shop
3 April 2025
Unprompted review
Reply from Cryptomus
We really appreciate your feedback! Thank you!
I Use cryptomus merchant account
I Use cryptomus for receive money for business account like merchant. I have legal registered business. Cryptomus is holding our merchants cryptocurrency.
I do not use Cryptomys for trading and P2P exchanges, but only accept cryptocurrencies from our clients. Cryptomus requests KYC from us as a merchant in order to withdraw cryptocurrencies. We can easily pass KYC, but Cryptomus does not allow us to do this!
2 April 2025
Unprompted review
Reply from Cryptomus
Our company is developing and strives to ensure security for all users, so KYC is now a mandatory requirement to continue working with the platform. We notified all users about this in advance to minimize any inconvenience.
Unfortunately, users from some regions are currently unable to complete the verification process. We are actively working to resolve the withdrawal issue for these users. Please stay in touch, and if you would like a more detailed response regarding your situation, kindly respond to our request for additional information.
UPD: We’ve checked with our support team regarding the status of your case. A decision was made recently, and your funds should be returned within 5 business days. Thank you for your patience.
We use Cryptomus to accept…
We use Cryptomus to accept cryptocurrencies from our clients via merchant (Business). Now, we have limited withdrawal options.
We have also contacted support to resolve this issue, but unfortunately, we were simply ignored. Cryptomus is holding our merchants cryptocurrency.
We do not use Cryptomys for trading and P2P exchanges, but only accept cryptocurrencies from our clients.
What happened? Cryptomus requests KYC from us as a merchant in order to withdraw cryptocurrencies. We can easily pass KYC, but Cryptomus does not allow us to do this!
We have been working with Cryptomus since 2023, and you have not changed your terms of use regarding restrictions on certain countries that can use your service or information about KYC.
Therefore, in this message, as a friendly reminder, I would like to draw your attention to the fact that we would like to solve the problem by either passing KYC or fully refunding the USDT on our account. Ticket number #14417
## Update 28 March
Reply from Cryptomus
An hour ago
Thank you for reaching out. We’ve checked your request, and our support team is waiting for your response to the email associated with your merchant account to resolve the issue as soon as possible. Please check your inbox and respond to them so we can proceed with the resolution.
What? Where did you send the reply? There are no updates on my questions in your support center!
There are also no new replies to my emails!
## Update 28 March (new reply)
I was informed that the refund would be completed within 5 business days. This should happen around April 4. If I receive a refund, I will only be happy to correct this review and show that Cryptomus is really friendly towards its customers.
25 March 2025
Unprompted review
Reply from Cryptomus
Thank you for reaching out. We’ve checked your request, and our support team is waiting for your response to the email associated with your merchant account to resolve the issue as soon as possible. Please check your inbox and respond to them so we can proceed with the resolution.
Reply from Cryptomus
Thank you! Your feedback is very valuable to us.
I really gave up on you
I really gave up on you, the project is completely finished and this is the third time they reject me. Voices that are so focused on potential clients don't think about people who are just starting out. I lost a client and left unsatisfied because I don't even know the reason so I can find a way.They only think about big companies.
11 March 2025
Unprompted review
Reply from Cryptomus
We carefully review all applications for connection to our payment system. We have strict criteria that not all companies meet, but we work with companies of all sizes, both large and small, and company size is not a deciding factor.
Unfortunately, we can’t always disclose the reasons for rejection, as we keep these criteria private for security reasons, to prevent potential malicious actors from bypassing them.
We value all our potential partners and regret that we couldn’t move forward with your project at this time.
Reply from Cryptomus
We’re sorry to hear you feel this way. We take all feedback seriously and are committed to providing the best service possible. If you’re experiencing issues, please reach out to our support team via Telegram @cryptomus_support_bot or email support@cryptomus.com, and we’ll do our best to resolve the situation.
blocked $10,000 without notification
I used the service for several years, there were no problems, the turnover is about $10,000 per month, and then suddenly without any messages, I monitor my mail and other communication methods every day, they freeze access to funds and ask for KYC, and my region Ukraine is blocked and $10,000 too. That is, it's normal if you ask for kyc, but like the same Binance, you give it for withdrawal for at least a few weeks, and so I had to look for fake people, risk the company's funds, due to the negligence and complete irresponsibility of Cryptomus. I deleted my account, and I advise everyone to do it!
3 March 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear about your experience. Our company is developing and strives to ensure security for all users, so KYC is now a mandatory requirement to continue working with the platform. We notified all users about this in advance to minimize any inconvenience. It’s possible there was a technical issue and you didn’t receive the notification.
You can always contact our support team via Telegram @cryptomus_support_bot or email support@cryptomus.com. They’ll be happy to answer all your questions and assist with any issues regarding the frozen funds.
Nice Interface, But Terrible Customer Service
While Cryptomus has a sleek and user-friendly interface, their customer service is an absolute nightmare. I've had to wait for hours with no updates or explanations, and basic issues remain unresolved for far too long. This level of service is simply unacceptable. There are plenty of better alternatives out there, and I would highly recommend exploring them instead.
23 March 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear that you had a negative experience. Our support team is currently facing a high volume of requests, which may cause delays in response times. Additionally, some issues that may seem simple at first glance can require more in-depth investigation, which can take longer to resolve.
We hope your issue has been successfully resolved. If you have further concerns regarding our support team, please feel free to share them at complaints@cryptomus.com — such feedback helps us identify weak points and improve our service.
Reply from Cryptomus
Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.