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Launched in November 2024 by industry veterans, CryptoCasino.com is an innovative online gaming platform that partners with some of the world's leading gaming studios. We use blockchain technology to provide users with a secure, transparent and engaging next-generation gaming experience. We are the biggest name in Crypto betting.
United Kingdom
3.4
21 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
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Cryptocasino is a absolute crypto casino gem! Fast almost instant withdrawals , very good slot variety , top rtp on them , a good amount of payment options , 24/7 available customer service. I can only recommend to give it a try.
First of all they are not NoKYc
after I won and tried to withdraw they asked for KyC.
and withdrawal was processed but:::
I was engaged in their promos and won some coins:
gambled them 10000 times and I was withdraw- funny : I had 2500 on balance had to gamble it reached 5000 and the moment it reached 5000 they reduced it to 2500 again said it was bonus i couldnt reach more : but i played and wasted hours to reach 5000 in slots .... able but it was their crypto casino coin- I asked support if i could withdraw it in USDT or ETh that they refused then I asked if it was real money and they said yes , but their coin is not sold anywhere. support adviced me to go to some telegram chat where i could sell it : i was contacted a lot of scammers , but not real people who where asking me 500 $ or wallet keys for helping me.
I tried for 2 days to find out where i could sell their shitcoins which they claimed was real .
I could not sell it anywhere so I gambled it and lost it all.
Its just scam.
dont waste your money here.
---- on your answer I didnt have 5000 coins I had couple of million coins that was valued 5000$
Reply from cryptocasino.com
Hello readers
Nothing to see here… at least not yet.
We asked the reviewer (via Trustpilot) for basic account details so we could locate the account and look into this properly. No response was provided within the timeframe or at all. That is the process TrustPilot insist on.
Without any way to identify the account, there’s simply nothing for us to investigate and probably means this is a review about another casino.
If the reviewer does come back with actual account details and it is us, we’ll happily take a proper look.
Until then, business as usual.
:)
Deposit worked fast! Withdrawal worked after 10 min from initiation. Used crypto method for both! Site looks good and you have a variaty of casino games and sports available
Reply from cryptocasino.com
Hi Adrssev,
Fast in, fast out — that’s exactly how it should be.
Glad to hear your deposit and withdrawal both worked smoothly using crypto, and that you’re enjoying the range of casino games and sports on offer.
If you haven’t tried them yet, keep an eye out for our Booster promos. They give you a temporary multiplier (2x, 5x or even 10x) on your winnings for a limited time window. Same play, just with a bit more punch when things go your way. You can find them in the Loyalty Widget.
Thanks for the 5 stars and for taking the time to share your experience.
CryptoCasino Support
Safe site, i got all my withraws.
Good welcome system. In the begining easy to got a lot of free spins.
Good weekly tournaments easy to finish in good position.
Reply from cryptocasino.com
Hi KC
“Safe site” — that’s the headline we like to see.
Glad your withdrawals landed smoothly. At the end of the day, that’s what matters most.
Great to hear you enjoyed the welcome system and the early free spins too. We try to make the start exciting without making it complicated.
And if you’re enjoying the weekly tournaments, don’t forget we also run monthly cashback of up to 12%, depending on your level. So even the tougher months have a little sting taken out of them.
Thanks for taking the time to leave a review — we appreciate it.
Johnny
Hey I Am Writing This Review Because Recently I Have Deposited 50$ On Crypto Casino ! And Ran It Upto 100$ Within 11 Mins ! I Really Loved This Site And Wanted To Share My Opinion Like The Deposit Was Instantly Added ! and Withdrawals was Instantly Credited ! what more a gambler can ask for ! ;) But The Website Interface Was A Bit Laggy For Me Hope They'll Fix It !
Reply from cryptocasino.com
Hi FGR ARMY,
Now this is the kind of chaos we like to read.
$50 to $100 in 11 minutes? That’s what we call efficient volatility. If you kept doubling every 11 minutes you'd have reached $1.6 Million in just under 3 hours!
We’re glad your deposit landed instantly and your withdrawal was credited just as fast. That’s how it should be. No drama. No “processing for 72 hours while we light candles.” Just in, play, out.
Appreciate you flagging the interface lag as well. That’s useful feedback. We’re constantly optimising performance, and we’ll have the tech team take another look to keep things running smoother than your 2x session.
Thanks for taking the time to leave a review. It genuinely helps more than you probably realise.
Keep spinning!
CryptoCasino Support
Best site i ever played on. Fast withdraw, good bonuses
Reply from cryptocasino.com
Hi Relza,
“Best site I ever played on” — we’re framing that one.
Glad you’re enjoying the fast withdrawals and the bonuses. That’s exactly how it should be.
If you haven’t already, don’t forget to check out our Free Perfect Picks game every weekend. It’s our football predictor challenge where you can win prizes without placing a single bet. Just pick the scores, climb the leaderboard, and see how sharp your football brain really is.
https://www.cryptocasino.com/promotions/perfect-picks
Free to enter. No catch. Just bragging rights… and rewards.
Thanks for the 5 stars — we appreciate you taking the time to post it.
CryptoCasino Support
I have had an account on Cryptocasino for about 2 years now, and the experience has been commendable. The UI is cool and not difficult to use, there are numerous games on offer, and there's always a promo/offer for players. Then recently, I discovered the Perfect Picks promo, which is essentially free to play. It's almost like free money, except that you have to make your sports predictions, still completely free, lol. Deposits and withdrawals are usually processed within a reasonable timeframe too, and I guess this is the most important. Mind you, KYC is usually just the usual ID and selfie, not bad either. At the end of the day, on a scale of 1-5, I would score Cryptocasino 4. 👍.
Reply from cryptocasino.com
Hi Tsarevich,
I’m especially glad you’re enjoying Perfect Picks.
https://www.cryptocasino.com/promotions/perfect-picks
You’re right — it’s basically like free money… you don't really even need to know anything about football 😄 No deposit, no stake, just predictions and a leaderboard. We like to think of it as rewarding brains instead of bankroll.
Appreciate you mentioning the UI, the range of games, and the promos as well. We try to keep things fresh without making the site feel like a spaceship control panel.
And yes — deposits and withdrawals working smoothly is the part that actually matters. Everything else is just decoration if that bit doesn’t work properly.
Thanks for taking the time to write such a thoughtful review and for the solid 4 stars. We’ll keep pushing for that fifth one 😉
CryptoCasino Support
If I had read the reviews here I would never have ever played. I hope others don't do the same. I play at a lot of casinos and have written a lot of reviews. I have the experience to understand which casinos offer real odds and which don't.
A piece of advice from the start. Casinos that put other games in front of you than the high risk high reward ones from pragmatic usually don't offer fair odds. But because it's not really a general rule I said I'd give it a try. I was wrong, the real feeling is that you have no chance of winning.
It's normal to expect to lose at the casino, I've said this in other reviews about other online casinos, but the experience offered is only good when the games are not set to not pay out as is the case 100% here. I say this knowingly after having played over a million at various casinos in the last 3 years.
I am not here to make recommendations for other casinos, nor would that be fair, my advice is to stay away from this casino and look for others with better reviews.
Reply from cryptocasino.com
Hi,
Having read your other reviews across various sites, it’s fair to say losing sessions tend to inspire your writing the most. Let’s walk through this one so readers can see exactly what happened.
You joined and began playing just after midnight and played 712 rounds in under 2½ hours, including 63 bonus buys.
For the first 40 minutes you were actually winning:
• Up $667 after 44 spins
• Peak profit $863 after 115 spins
• Still in profit after 458 spins
• Largest stake during this period: about $6
At that point the play style changed.
You moved from normal spins to repeatedly purchasing high-variance bonuses:
• $150–$250 buys initially
• Then $300 bonus buys repeatedly
• 27 bonus buys during one deposit
• 16 more bonus buys during the next
In total you deposited roughly $5,000 and chose to use the majority of it on high-risk bonus purchases. These features are designed to be volatile, they can pay very large wins, but they can also lose quickly. That is the nature of the mechanic across every online casino, not something specific to our platform.
Nothing malfunctioned, no funds were withheld, and all rounds were settled correctly. The session simply moved from low-stake play while winning, to aggressive bonus buying while losing.
Players do win on the same games and stakes, for example a $6,167 win occurred yesterday from an $8.40 spin.
https://bit.ly/4s0Oh4Q
Outcomes vary because the games are random.
We understand losing is frustrating, but describing a normal high-risk session as a platform issue isn’t accurate.
CryptoCasino Support
I want to be fair in this review, because the final outcome was handled correctly — but the process to get there was extremely difficult.
To their credit:
- They eventually conducted a full investigation.
- They identified a real error with the game provider (SmartSoft).
- They confirmed that the in‑game balance could increase while the actual credited balance did not.
- They reimbursed the affected amount and added a goodwill credit.
- They disabled the game and related titles until the provider fixes the issue.
I appreciate that final resolution and the transparency in the explanation.
However, it took two weeks, multiple explanations of the problem, screen recordings, and hundreds of bet IDs to go from:
> “They have reassured you that no monies were lost and that it was merely a visual error. You can see this for yourself via your account.”
to:
> “After recreating the scenario directly in‑game and reviewing the underlying settlement data, I confirmed that the in‑game display balance could increase while the provider settlement did not credit the corresponding winnings… This indicates the issue originated from the game provider (SmartSoft), not the platform display.”
And here is what happened in between:
- My initial complaint was dismissed.
- I was repeatedly told nothing was wrong.
- My evidence was described as “just scrolling.”
- Irrelevant checks were performed instead of investigating the actual issue.
- I was told my review was “not truthful.”
- I was asked to “explain my actions” and my account was suspended.
- I was told the matter had been “investigated” even though the real issue had not been examined.
- I received multiple contradictory explanations.
Once the correct person looked at the correct data, the issue was identified quickly and resolved properly. My frustration is that it took significant pushback before the real investigation even began.
Final thoughts:
I appreciate the final resolution and the credit applied to my account. My hope is that future players won’t have to go through this much effort for a legitimate issue to be taken seriously.
Reply from cryptocasino.com
We are reviewing ;).....We reviewed!
Hi,
Thank you for taking the time to update your review and for presenting the final outcome fairly.
You are correct that the issue ultimately originated from the game provider’s settlement behaviour rather than the platform balance itself. Situations like this can unfortunately take time because they require verification across three separate systems, the game provider, the platform ledger, and the gameplay session data.
During the initial checks, our support and technical teams reviewed the information available to them in real time. Based on the data visible within those systems, the balance appeared to be updating correctly, which is why the behaviour initially presented as a display inconsistency rather than a settlement discrepancy. They acted in good faith using the tools they had and had no indication at that stage that deeper provider-side data needed to be examined.
Once the provider-level settlement data was reproduced and compared directly against the gameplay session, the underlying cause became clear. We were then able to reimburse the affected gameplay, apply a goodwill credit, and disable the game while the provider investigates further.
We understand the process was frustrating, especially when what you were seeing during play did not align with the recorded results. Reports like yours can help surface rare edge-case issues that automated monitoring does not immediately detect.
We appreciate your patience while this was worked through and we’re glad the final resolution was satisfactory.
CryptoCasino Support
No replies, no transaction statement – support keeps delaying
Review:
I strongly advise everyone to stay away from this website.
I have repeatedly requested a full statement of all my deposits and withdrawals (including dates/timestamps, amounts and transaction IDs).
Until today, I have not received any complete records, and nobody replies to my emails. In the live chat I only get generic responses like “please give us more time”.
What makes this even more concerning is that their own Terms & Conditions mention that it may take up to 1 month — and even after that, I still received nothing.
In my experience, this platform is not transparent and not reliable.
I do not recommend depositing or playing here.
26-01.2026
Thank you for your reply.
1. No email response: I have contacted your support multiple times by email and did not receive a proper response or the requested documents.
2. Transaction history: I am requesting an official account statement from your platform (deposits/withdrawals, timestamps, amounts, status). Blockchain transfers from my wallet do not replace a casino’s internal transaction history.
3. Responsible gaming / OASIS: I requested account closure for responsible gaming reasons. In Germany, the OASIS self-exclusion system exists to protect players. Considering this and the responsible gaming context, I request that you review my case and provide an appropriate resolution, including a refund or partial refund of my deposits.
Refusing further communication and not providing basic account records is not transparency.
Please provide the full statement and your decision regarding a refund to my registered email address.
edit 2:
I am requesting a refund.
I have an active OASIS self-exclusion in Germany. With such a restriction in place, I should not have been able to gamble or deposit on this platform in the first place. This is a serious responsible gambling and compliance failure.
In addition, I have strong concerns that this casino is operating without a proper license and without adequate player protection.
I also requested a complete deposit and withdrawal statement multiple times, but the casino remains uncooperative and does not provide the full transaction history.
Based on my experience, this platform appears highly untrustworthy. I strongly advise everyone not to deposit any money here!!!!
28.01.2026
https: //cryptocasino. com/ terms
Sie verstoßen gegen ihre eigenen AGBS. Die größten Betrüger. Bitte lasst alle die Finger von dieser Seite. Ich werde es über all Posten, damit es euch nicht passiert.
Reply from cryptocasino.com
Hi LHMX,
It seems that on the 6th January 2026 you contacted our Customer Support team and requested that your account be permanently closed for responsible gaming reasons. This request was actioned immediately, in line with our responsible gaming policies.
Following the account closure request, your further contact with our team did not meet our standards for acceptable communication. We operate a zero tolerance policy reagrds abuse and, as a result, no further direct communication will be entered into. This is a standard procedure and taken for legal and operational reasons.
With respect to transaction history, all deposits and withdrawals can be independently verified using your own crypto wallet or exchange statements, which provide full timestamps and transaction IDs for every transfer.
We take responsible gaming, transparency, and player protection seriously, and all actions taken in this case were in accordance with our Terms & Conditions and internal procedures.
CryptoCasino Support
23-Dec-2026
CryptoCasino only returns deposits and takes players’ money once they win. Calling this “compliance” does not change what actually happened.
You claimed that no KYC was required when I registered. That was not true. The moment I requested a withdrawal, you suddenly introduced KYC requirements and then used them to block payment. This is a classic bait-and-switch tactic.
Instead of paying my balance, you frustrated me with endless verification requests designed to delay or deny withdrawal. When I could not provide an address document that does not exist in my country, you closed my account and kept my money. That is not verification — that is confiscation.
You returned only my deposit and kept the rest of my funds. If this platform were honest, all funds would have been returned, not just what suited you. A failure to provide a specific document should never result in loss of player funds.
Saying “no KYC required” to attract deposits and then enforcing strict verification only at withdrawal is misleading and dishonest. Legitimate casinos verify players before accepting money, not after players win.
CryptoCasino can try to paint itself however it wants, but the reality is simple:
They frustrate withdrawals, they hide behind verification rules, and they do not pay players fairly.
My warning stands:
Do not register. Do not deposit. Once you win, they will find a reason not to pay you.
This crypto casino is a complete scam. Everything is fine until you win, then they deliberately frustrate you with endless KYC requests just to avoid paying your winnings. They keep demanding documents that do not even exist in my country, and no matter what you submit, it gets rejected. My money is still being held.
I submitted every document I legally have, yet they keep moving the goalposts. What exactly do they want from me? This is nothing but wickedness and a clear attempt to avoid paying me what I earned. If you cannot pay winning players, why operate a betting platform at all?
They first asked for a utility bill and a full bank statement. I explained clearly that in my country, utility bills are not issued in tenants’ names when you live in a rented apartment. We also do not have phone bills because airtime and data are purchased directly from service providers or banks. I sent my bank statement, then they suddenly said they did not need it. This makes no sense.
Before I started playing, they claimed that no KYC was required. The moment it was time to withdraw, they introduced impossible requirements they knew I could not provide. This is a deliberate scam tactic. A legitimate bookmaker investigates a country’s documentation system before allowing users to register, not after they have won.
Many other reviews describe the same experience, proving this is not an isolated case. Most of these crypto bookies are frauds who hide behind vague “terms and conditions” and the excuse that “the bookmaker reserves the right.”
Do not register with this bookmaker unless you want to be frustrated and cheated. I only have a bank statement to provide, and that is standard where I live. If you truly want to verify my identity, request documents that actually exist in my country, and I will provide them. Until then, this platform is nothing but a scam.
14-12-2025
I am calling on regulators, review platforms, and the crypto gambling community to take this seriously and investigate this bookmaker. What they are doing is unethical and criminal. Closing a user’s account simply because they complained, seizing 131 USDT, and returning only the initial deposit while keeping winnings is theft, not business.
Any platform that punishes users for speaking out is hiding something. This behavior alone proves they are not transparent and cannot be trusted. A legitimate crypto casino does not silence complaints, confiscate funds, or invent impossible KYC requirements after a player wins.
I strongly advise everyone reading this to protect their money and stay far away from this bookmaker. There are many platforms that verify identity properly and pay winners without excuses. This one is not among them.
Until my full balance and winnings are released, I will continue to warn others publicly. No one should go through this stress or lose their hard-earned money to dishonest operators.
Stay away. Your money is not safe here.
Reply from cryptocasino.com
TLDR: Only 50 USDT was ever deposited and it was fully refunded. The account was offboarded due to incomplete proof of address documentation, not because of any refusal to pay winnings. No funds were confiscated. The review has been repeatedly amended as incorrect claims were addressed and disproved, so readers should view the evolving narrative with appropriate caution.
---------------------------------------
12/23/25 update 2.0
One final clarification, as the figures being quoted here are simply incorrect.
Your only deposit to CryptoCasino was 50 USDT, which was fully refunded and successfully withdrawn.
There was no deposit of 121 USDT, and no record of such a transaction on your account. All deposits, withdrawals, and balance adjustments are logged, timestamped, and auditable.
Summary:
Deposit received: 50 USDT
Withdrawal requested before verification: Rejected
Account offboarded for compliance reasons
Original deposit refunded in full
Refund successfully withdrawn
No additional funds were deposited and no funds were confiscated. Repeating incorrect figures does not change the transaction history.
CryptoCasino Support
---------------------------------------
12/23/25 – Update
For clarity, this review has now moved beyond the facts.
After a full review by our Fraud and Compliance team, the position is straightforward. Valid proof of address documents were not provided. Screenshots, receipts, or unofficial documents cannot be accepted. These standards are fixed and apply across the industry.
As a result, the account was offboarded for compliance reasons.
Despite this, and although we were not obliged to do so, we refunded the original deposit in full as a gesture of goodwill. No money was seized, no winnings were stolen, and no funds were taken unfairly.
We also note that similar complaints appear across several recent Trustpilot reviews by this user, all involving the same documentation issue. This points to incomplete verification rather than any refusal to pay legitimate winnings.
Calling this a scam does not change the facts.
CryptoCasino Support
---------------------------------------
Initial Response
Hey Yusuf,
We understand that verification delays can be frustrating when you want to withdraw. Here is what actually happened.
In some cases, influenced by regional document formats, our system requests standard KYC documents to verify account details. CryptoCasino is a licensed and regulated platform, and all account actions follow our Terms and Conditions and internal compliance procedures.
The documents submitted did not meet the required standards. Screenshots and transaction slips cannot be accepted as proof of address, which is why an official utility bill or full bank statement was requested.
The withdrawal was paused pending verification. Posting a 1 star review within hours of a verification request makes the situation appear far more dramatic than it actually is.
CryptoCasino Support
CryptoCasino is a site I expected its staff to run professionally and sensibly. I would deposit my bankroll and win or lose bets. I never disputed the result of a bet, even when I lost. I accepted everything in stride.
And what did I get? A slap in the face when I pointed out a bug that prevented me from cashing out bets whenever a match was delayed. And earlier today, my Under 9.5 baseball total bet was erroneously labeled as 'LOST' when the game was still ongoing and the score was 3-8. When I went to contact the staff about an obvious bug that would compromise their business' integrity, they rewarded me by locking my account, barring me from withdrawing my bankroll and asked that I provide ID verification.
This is inexcusable, overreaching behavior from an online casino. A site that resorts to theft whenever their failings are pointed out is not only unprofessional, but downright criminal.
For anyone looking to gamble online, stay as far away as you can from CryptoCasino and other sites that resort to such disgusting behavior.
Reply from cryptocasino.com
Hey Van,
Thanks for the review. We read the whole thing, popcorn in hand. Let’s clear up the plot a little for everyone watching along.
1. The “lost” baseball bet
You are right that the market briefly showed the wrong result. That came from our sportsbook provider Betby. They handle millions of betting markets across 40 sports every day, and very occasionally a result gets booked incorrectly.
The good news?
Your error was spotted, the bet was recalculated correctly and paid out in full within minutes.
No drama, no losses, and certainly nothing criminal.
2. The temporary cashout issue
As per the T&Cs on our site which you would have read and accepted when signing up, "cashout" is never a guaranteed feature, especially during live events where feeds switch or match action is flagged for review or there are key injuries.
Not ideal, but also not unusual in global live sports.
3. The account lock
Now here is the real twist.
You signed up (IP address) as a South African player.
You deposited and bet as a South African player.
Customer Support has always seen you as a South African player.
Until today, when you contacted them from a Bulgarian IP address.
Bulgaria is one of the locations our platform legally cannot accept players from. That is due to the software provider jurisdiction. Hence their system flagged it automatically and your account was temporarily locked and KYC requested.
This is standard security procedure. They will not compromise when it comes to their local jurisdiction.
4. Integrity, criminality and other dramatic flourishes
We/Betby fix incorrect markets.
We pay winning bets, including yours which was paid correctly at 73.92 euro.
We follow security rules when locations do not match.
Calling that criminal is creative, but not accurate.
Out of 1320 bets you have placed with us, you have successfully cashed out 351 (27%) never appearing to have raised any other issues with the feature.
So it is a little surprising that after 1319 other perfectly settled bets and zero issues on your account, you suddenly show up here with a 1 star rating and a plot twist worthy of daytime television.
We are more than happy to reopen your account as soon as verification is complete.
CryptoCasino Support
I joined to this site many months ago, I have placed many bets and they have paid to me with out any issue, the problem is that they asked me for a proof of address and I have been waiting around 20 days and they dont approve any of the ones I have sent to them, it is frustrating due to my money is there and if my account is not full verified, I can not request a withdrawal
Reply from cryptocasino.com
Edited: 27/08/25
Hey Carlos,
We tried to trace your account to fix this “mystery,” but nada. No open cases, no unsolved tickets, not even a breadcrumb trail. Either the issue got sorted long ago, or you’re a ninja competitor trying to throw shade. 🕵️♂️
If it’s the first one, great — glad you’re sorted. If it’s the second, thanks for the free publicity, but we’ll pass on the drama. If it’s something else entirely, our support team is always just one click away at support@cryptocasino.com
Until then, we’ll keep focusing on what matters: paying out winners, keeping accounts secure, and making the games fun.
Johnny
------------------------
Thank you for sharing your experience. We understand how frustrating it can be when verification takes longer than expected, especially when you’ve already been playing and withdrawing without any prior issues.
Proof of address checks are a legal and security requirement for us, and occasionally documents can be rejected if they don’t meet strict formatting or regulatory criteria. This is to protect both players and the platform. That said, 20 days is longer than our usual timeframe, and we’re sorry for the inconvenience this delay has caused.
Can you email me at admin@ cryptocasino.com so i can locate your account and escalate your case if needed. Rest assured, your funds remain secure and will be available to withdraw as soon as verification is complete.
TY Johnny
You need to be careful when dealing with such casinos. They say that they don't need KYC and that the withdrawals are instant but they are NOT. After you try to withdraw money for the first time they will ask you to submit tons of document such as ID and proof of address and not just that but it's also highly likely that your documents won't be accepted at once and you will have to waste days to finally get your money. This is a obviously a faul by their side. If KYC is so important then add it first so people know what they are dealing with. You can't randomly bind people's money and expect them to bypass a verification after that. My first document was clear as ever yet it couldn't get accepted, still don't know why. After everything I came into agreement with the team to use another type of document which got accepted. The only reason I'm adding 2 stars instead of 1 is because at the end of the day I got my money and I didn't get scammed but the whole experience was consuming and irrittating. On the positive sides, the casino/platform itself works great. If they would make clear that people need KYC first and didn't force people go through all this incovenience then the rating would be 4-5 stars
Reply from cryptocasino.com
Edit:
Hi Kappa -
You didn’t give us any more details but our team are like Sherlock Holmes and Hercule Poirot rolled into one.
Given you are in Greece and the date of your review, they traced your account!
OK so the problem was that you created a second account within 37 minutes of the original account. For what reason I am not sure.
But anyway, that is against the T&Cs of the site and that is what flagged you account for KYC.
So, I am afraid that it was your actions which caused the inconvenience.
Good Points:
Your withdrawal was processed
You enjoyed the casino/platform
Bad Points:
You had to jump through KYC hoops because of the duplicate account.
So overall not that bad really!
We look forward to seeing you back at the tables and hopefully NOT withdrawing too much more 😉
Best wishes
Johnny
--------------
Hi Kappa - Sorry to hear you had problems.
For most players the withdrawals are instant.
To better understand what went wrong in your case, I need more details so I can find your account. I have requested it from you via TrustPilot or you can email at admin@ cryptocasino.com without the "space"
TY
well after few deposits and some bets i made i saw that my bet max become 0 usd just after i made a withdrawal request
they wrote in rules that 99 percent of players need no kyc procedure
of course i had passed it. after that they asked my Proof Of Adress. 24 hours has gone
they cannot check the only photo i send.
this is what i was told in chat just now
---
Vector says:Advise you to be patient and stop pushing the situation.
Vector says:As we mentioned above our Security Department should review your document and approve it manually.
Vector says:You can expect an update tomorrow during the day or later during the night.,
---
so 24 hours + about 24 more.. also he told that besides me they have thousanfs op docs they have to check)) and this is they will tell us about
---
We process 99% of withdrawals instantly - your crypto hits your wallet faster than you can say “rekt.”
If it needs manual review, it might take up to 24 hours. But like a “fair” meme coin, that’s rare!
--
poor mathematics)) i think i is more correct to say that 99 percent who are obliged to wait for their smallest amount of funds to get back after all the humiliations.
Finally i want to say that BETBY provider is a total scam
BEWARE
---
well the story goes in a classical bad way. after 30 hours of checking the only one my photo they wrote i failed the POA verification. now i send them a new one. will it lasts for 30 + hours again? i can only repeat that in the century of immediate payouts this company deserves only 1-star review and nothing will change it. who does not want to pay- find reasons.
---
the story goes to a classical bad bad way
they ignored my bank statement in english they ignored my utility bill. what else they want just to avoid payout?????
---
FINALLY MY ACCOUNT WAS CLOSED AGAIN
---
Your account has been closed!
---
after a week of making brains they paid me. i wrote about 20 letters to speed up the process. it was not my problem that some peolle had problems with docs. as for me i gave all in time. bookmaker could not. finally i decide not to register in betby platform bookies. all people who can read - the may decide if it is normal that a small amount of their funds are under the freeze. i am not going to upgrade this rating.
Reply from cryptocasino.com
Edit:
Hi Nick
It's disappointing that despite our prompt help and getting your payment authorised in a matter of days, you are refusing to change the rating.
As I mentioned, your region of Russia is unfortunately associated with high fraud levels and the CS team were just doing their job.
I see from your other 17 reviews, some casinos kept your funds or ignored you completely. We did not. We processed your withdrawal including winnings.
Based on this, and i think other readers would agree, I honestly believe you need to be the bigger person here and admit that we did help you and resolve the issue.
However, if you choose not to alter the rating, I am confident that anyone reading this review and (if they take time to click your name) your other thirteen 1-star reviews, will realise that the problem was not so much our fault, and merely standard operating procedure.
And if you are not willing to give credit where credit is due when we have gone above and beyond, then it says a lot (and enough) about you, and we wish you nothing but the best going forward.
---------------
Hey Nick
Ay Caramba!
Apologies for the delay in replying but we were waiting for you to provide more details via the TrustPilot service. But we didn’t hear from you and that process takes 72 hours!
But not to worry, we are here now! And we think we have tracked your account down. So, let’s go.
I can see from clicking your TrustPilot name that 14 of your 18 reviews are 1 star and it is usually because you have problems with verification.
I am sorry that happened with us also! Our team is merely following procedures, and it certainly wasn’t personal.
That can happen with players from your region. While I am sure you are a good person, there are a few who give Russia a bad name and make it harder for good people like yourself.
Like one of your reviews, I believe this was just an unfortunate misunderstanding that has been resolved as quickly as possible once we figured out who you were. Afterall, we have tens of thousands of players so it is like looking for a needle in a haystack.
Your post says that we did not refund your money. But I believe that we actually did and in full. On the day you posted, the team reached out to you for a proof of address document so that they could process your withdrawal.
They then asked you for an external wallet address. I believe you recently provided that and the funds were sent yesterday. And we actually did not deduct any of your winnings from your bet.
I can see you deposited €93 and were refunded €107 approximately. They were sent to a wallet. Transaction hash
aa37b13665da2f29ea80d6f74dd5965ce3fae6feacab6ba3a23c62f83f4c3031 - 0.00114561 BTC
While there are some scamming casinos around, CryptoCasino.com is NOT one of them. We always aim to resolve things as quickly and as amicably as possible.
So, I would be most grateful if you could update your post and ratings to reflect this and accept our apologies once again.
Edit:
I see you say you will not change the rating.
Also you choose not to edit your post taking away the scammers accuastion, the stealing of funds and many other untruths. Can you explain why please? We have been more than thorough and helpful!
CC
I'm very pleasantly surprised with Cryptocasino's service! Everything advertised is exactly as promised, unlike other places where the ads often over-promise and under-deliver... as someone who has tried 22+ different websites throughout the years I can confidently say this is my favorite one now
Reply from cryptocasino.com
Hey Miroslav you sound like a real veteran!
Am glad that you have finally found your soul mate casino!
I hope we never break-up!
Have a great day/week/year!
JJ
Solid cryptocasino that paid instantly. Good deposit bonus where I got 50 spins and a $5 bet. Turned $200 into $900 betting on the French Open and received my withdrawal in 5 minutes.
Reply from cryptocasino.com
Hi Jesper,
Thank you for taking the time out to post the review. I see that your withdrawal took 5 minutes! Usually it's under 2 minutes, so I will see to it someone is publicly whipped for being slower than normal ;)
I'm glad that you're enjoying the casino and sportsbook. Just don’t start printing too hard or we’ll have to nerf your RNG!
Best wishes
JJ
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