Crypto.com Reviews 

9,423
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Awful RIP OFF company. £22 fees taken by the company to withdraw £200 of BTC. Disgusting. Will never use again. Absurd minimum withdrawal amounts too. Absolutely out to rip people off. Abho... See more

Rated 3 out of 5 stars

Edit: problem solved now. I would say 5 star but it took so many attempts to get a competent support person to fix my issue. It is now resolved so I have improved my rating. Absolutely aw... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst place in the world to put a single dollar of your money they have for going on a month refused to offer me provisional credit to my account that is required by law nor have they g... See more

Company replied

Rated 1 out of 5 stars

I received a confirmation email from crypto.com, that my XRP was received. They needed to assess and make sure it follows UK Travel Rule regulations up to 3 days to see it in account. It's well passed... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

At Crypto.com, we are on a mission to accelerate the world's transition to cryptocurrency


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

9K reviews

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1.8

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(9,423)

744 reviews in the last 12 months

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Rated 1 out of 5 stars

Shockingly bad!

I would give -5 for this app if i could. Probly the worst experience and terrible customer support i have ever recieved. Def Avoid, i suspect they will go Bankrupt very soon.

25 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hi there. We are sorry to hear about your experience, if there is anything we can assist you with, please reach out to us at chat.crypto.com.

Rated 5 out of 5 stars

Easy to use for investments

Very easy to use and great customer service!!

24 June 2026
Crypto.com logo

Reply from Crypto.com

Hi there! Thank you for your feedback. We are pleased to hear that your experience with our team was satisfactory.

Rated 1 out of 5 stars

Very frustrated with Crypto.com

Very frustrated with Crypto.com. They locked my account without telling me why (turns out they didn't like where I was sending my crypto). So many hoops to jump through to get it re-instated. Then they took away any withdrawal ability (other than cash to my bank). No reason, and once again had to do gymnastics to find out a generic reason. Will not ever recommend or use again.

19 June 2026
Unprompted review
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Reply from Crypto.com

Hi Bob. We would like to take a more in depth review of this matter and offer our assistance. Please reach out to us via live chat. Thank you!

Rated 1 out of 5 stars

Worst support ever!!!!!

Worst support ever!!!!!! No body in chat show up to answer my question that I had ask for 4 hours no email answers.they are keeping my money hostage.

23 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Robinosn. We welcome you to get back to us via the live or web chat you started. Our team will gladly look into the matter for you.

Rated 1 out of 5 stars

I WAS SCAMMED BY BYBIT, PARTMOREX.TOP, CRYPTO.COM & JP MORGAN, JOINT FORCE SCAM

SCAMMED IN A 3-DAY JOB TRIAL $200 PER DAY PAY SCAM. RUN AWAY, DON'T EVEN THINK. BYBIT, WHO WORKED WITH PARTMOREX.TOP, CRYPTO.COM & JP MORGAN WON'T EVEN PAY MY 3 DAY JOB NOR RETURN MY HARD-EARNED SAVINGS. I'm a mother of 3 kids and accepted a 3-day paid job trial. The 10 tasks were simple from numerous merchants, you just open the merchants' site like Amazon and every click, not doing anything, you will get $10, but then, during the day, they will start to give you a node task, to start, it will requires small amounts like $20, $100 to generate profit of $90, they are orders from JP Morgan, it's a group task, we have to place a group trade so that JP Morgan can manipulate the stock market price. They will guide you to deposit your money to crypto.com, without doing anything afterwards, they want you to log in to partmorex.top(owned by Bybit)and your money will suddenly appear in this platform. At first, I was able to withdraw my $185, a small amount, but it's one of their tactic for you to trust them. The earnings are lucrative and tempting for human beings. They have deep pockets and are very advanced with their tactics on how to get your money in different ways. When they combined their power, you are really at their mercy. The node task requires your money as capital, starting at zero, one of their tactic, then your capital requirement goes up substantially, and the earnings they show you are lucrative, BUT ALL LIES. They want to lure you as a job applicant to give in your money as capital to make a profit through JP Morgan's trades, but they won't even let you use your previous capital because it's sitting at JP Morgan's trades. So, they want you to find more money, and to the extent, the Manager, Mary, will offer her personal money to contribute to raising the amount. But misjudging this kindness is one of their tactic to get your money. I've been out of work for a long time, taking care of 3 young kids, and I did not realize that the world now is very sick. Once they get your money, they won't give you your 3-day pay, commissions for completing 10 tasks per day, or worse, they won't give you a penny of your capital. They keep saying, " You have to complete the 3-day trial even though it's already 7 days, even though I already completed my 3-day trial and last task". It's THEIR SCAMM TACTIC. They keep finding EXCUSES AND LIES NOT TO GIVE YOUR CAPITAL BACK. They keep giving you new node tasks from JP MORGAN, to complete JP MORGAN'S ORDERS requires plan 1 U$15,900, plan 2 $8,200 & plan 3 $10,300. I took screenshots of JP Morgan's orders and other evidence to prove my claim is true. I am submitting my complaint to the authorities in different countries, to newspapers, TV, radio, post on YouTube and to crypto licensing and other media to prove that my claim is true. Also, to help people like me not to get scammed by these big companies. They help each other to scam. I'm surprised that JP Morgan, a renowned company, is involved. They took my last savings, that is supposed to be for my 3 kids. That is sick. THEY ARE CRIMINALS WHO NEED TO BE STOPPED AT ALL COSTS, OTHERWISE, THEY WILL BE NUMBER OF VICTIMS LIKE ME & MY FAMILY. I want to take them all to the authorities. JP Morgan, if you read my complaint, contact me as soon as possible if you want to clear your name. YOU'RE TOO BIG TO BE PART OF THIS SCAM 7 MANIPULATE THE PRICE OF THE STOCK MARKET. I want to report this to the Securities & Exchange, who are controlling the licensing of crypto or the stock market, IRS should intervene. The substantial money scammed from people worldwide that goes to the pockets of these 4 companies should be taxable since they don't return it to the owners. I have evidence that my money U$11,520 in partmorex.top, I tried to withdraw it last week, but they won't give it to me unless I give them another U$8200 to do the order of JP Morgan stock market manipulation trade again. Very sick.

16 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Samten. Please reach out to us via live chat or web chat. Our team will be happy to look into the matter at hand. Thank you!

Rated 1 out of 5 stars

AVOID! The worst exchange I’ve ever used.

AVOID! Worst exchange I’ve ever had to deal with. Steal your money and offer no answers or support.

Don’t fall for this scam, seems legit until their system fails and you’re stuck with no help. Stick to reputable exchanges to avoid the aggravation from this lot.

Update: still no further, money still nowhere to be seen in my account.

Nice to see the autogenerated reply to this review… really helpful. Like I haven’t been contacting live chat and support over email just to be ran around in circles and then cut off.

“Specialist support” is one of the best jokes on the platform. They have 3 copy and paste messages which basically mean: we have received your message, we’re currently doing nothing to help.

23 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Ross. Please reach out to us via live chat. Our team will be happy to take a look at the difficulties you are facing. Thank you!

Rated 1 out of 5 stars

I lost my phone and could not get back…

I lost my phone and could not get back the same number, I tried everything with their support, did 2 times the verification process and could not get back to the same support chat, now the verification process cannot be done because their system says it cannot access my camera, big bullcrap; after all of this they asked me to upload an ID, which I did and of course it was not accepted. Do not invest with crypto.com they are scammers.

19 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Dave. Please reach out to us via web chat. Our team will be glad to take a look at the difficulties you are facing. Thank you!

Rated 1 out of 5 stars

SCAM!! Dont invest with Crypto.com!!!

Dont invest with Crypto.com!!!
100% biggest scam in the world
i had 5000USD with them, asked in the chat how it works if i want to change my adress (i didnt even move yet), the agent immediately blocked my account and i couldnt see anything anymore. he told me it will be shortly changed, week for week went by and always got told it will be done soon. now after over 1 year i got told it is finally finished.
But the Problem is, out of the 5000$, theres only 60$ left and they stole 4940$ in total.
was the worst decision in my life and i wish the people who stole my money and their familys to rot in hell for it.
biggest indian scam company on the planet.

edit: i already tried to contsct multiple times but whenever i talk about any lost money or scam, they ignore it and say completely different things

17 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Frank. Please reach out to us via live chat. Our team will be happy to take an additional look at the account-related inquiry and advise accordingly. Thank you!

Rated 1 out of 5 stars

Never use Crypto.com!!!!

Never use Crypto.com!!!!
Their support is totally garbage and has no willingness ever to help you.

19 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello there. We are sorry to hear about your expirience. Please reach out to us via live chat and share more details on the matter at hand. Our team will gladly take a look and advise accordingly!

Rated 1 out of 5 stars

Account hacked

Account hacked, £8K in my balance and they won’t let me access my account or confirm how much was taken. 6 months later through emailing managing directors and the DPO, utterly useless and shouldn’t be allowed to trade in the UK. Avoid at all costs

18 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Henry. We invite you to contact us via web chat. Our team will gladly look into the matter and advise accordingly. Thank you!

Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible! Took over a week to open a account. When I got a account I deposit 7k€ Then they liked my account. Been a week now with terrible response from the chat. No reply on email. Still waiting for wtf has happened. Is it a scam this whole app?

18 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Tommy. We welcome you to reach back out to us via live chat. Our team will gladly take an additional look at the difficulties you are facing. Thank you!

Rated 1 out of 5 stars

BIGGEST FRAUD IN THE WORLD

BIGGEST FRAUD IN THE WORLD! I had to buy 10$ phone top up. They didn't send me an email with the code. i contacted customer service and 8 days passed so far. No solution. No code, no refund. All I hear is bullshit - they escalated this case 20 times and tell me to wait. All the time. STAY AWAY FROM THIS FRAUD! THEY STEAL MONEY FROM PEOPLE AND THERE IS NO CUSTOMER SERVICE TO HELP!

17 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Jakub. We would like to take an additional look at the difficulties you have faced on our platform. For that reason, please get back to us in the conversation you have opened.

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