Good quality and fast transport. My first order was perfect- good quality and very good looking shoes. In the second order my shoes were too small so I had to return them. As it was from Germany t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think Croif is one of the best brands. The products are very high quality for a reasonable price. I definitely prefer ordering from you over other companies. The only issue is that you use only D... See more
Company replied
Happy with the goods, but communication should be better. Contacting them for couple of months both via email and instagram channels and they werent able to answer me, why the web didnt list Czech Rep... See more
Company replied
I love Cruyff, I order it often for my son and my husbund. But I'm little disappointed that letters on shirts are been sticked and in washing machine it goes out soon, and color on shirts faded afte... See more
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Company details
Written by the company
1979, AMSTERDAM - BARCELONA As a player from the early days of professional football, Cruyff simply could not get used to certain things.Being told what to do or wear was one of them. This daily discomfort inspired him to start his own sophisticated sports brand in Barcelona, 1979. He wanted to eliminate frumpy sportswear for good. In 1982 Cruyff started collaborating with Emidio Lazzarini, the Italian designer who first introduced functionality and elegance to the world of sportswear.
Contact info
Piekstraat 71, 3071EL, Rotterdam, Netherlands
- +31887736440
- service@cruyffclassics.com
- cruyff.com
3.6
Average
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No return label with the product
Impossible to find a customer service e-mail.
I need to return the product, but the return label was not in with the product. Now I need a quick answer from the fill-in page support. Hope they answer before the return time finnish.
What a pitty!!
3 February 2026
Unprompted review
Reply from Cruyff
Hi Francesca, we recently experienced a temporary issue with return labels for our customers in Spain. We’re happy to let you know that we have just sent you a return label so you can complete your return.
We apologize for the inconvenience and appreciate your understanding.
Interlace Hex-Tech // Montserr 42
I recently bought Trainers Interlace Hex-Tech from you // Montserr.
These Superb shoes are lightweight and look great. They look very comfortable. I'm a shoe enthusiast. Congratulations, Cruffy, you're one of my favorites. I'm keeping an eye on you, and I'll definitely be hearing from you in the near future. Best regards, WL.
2 February 2026
Unprompted review
Reply from Cruyff
Hi, thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Interlace Hex-Tech trainers and that they’re living up to your expectations.
We really appreciate your support and can’t wait to share more of our collections with you in the future.
Another order without errors…
Another order without errors… Good proces, quick delivery, very well packed!
28 January 2026
Unprompted review
Reply from Cruyff
Hi,
Thank you for your great review! We’re happy to hear everything went smoothly again. Enjoy your order and hope to see you back soon!
Top 1 shopping site
Fast shipping, really nice packaging and great stuff to find on the site to wear/wore + simple addind payment methods nothing too complicated.
31 January 2026
Unprompted review
Reply from Cruyff
Hi Nafiksani,
Thank you for your great review! We’re glad to hear you’re happy with the fast shipping, packaging, and ease of ordering. Hope to see you again soon!
Sent an email with a complaint about a…
Sent an email with a complaint about a missing clothing item but still no response.
23 January 2026
Unprompted review
Reply from Cruyff
Hi Thirza,
We’re sorry to hear about your experience. Please note that we respond to all emails within 5 business days. Our customer service team is doing their best to handle all inquiries as quickly as possible, and we will get back to you to resolve this matter.
Thank you for your patience and understanding.
Delivery vas super fast and clothes are…
Delivery vas super fast and clothes are amazing and also price is really good
27 January 2026
Unprompted review
Reply from Cruyff
Hi Boos,
Thank you for your review!
We’re happy to hear that your delivery was fast and that you’re satisfied with the clothing and pricing. Enjoy your items, and we hope to see you again soon!
No response and refund delay after return
Delivery already took around 10 days with no response from customer support.
I returned all items because they did not fit, and the return was delivered 8 days ago. Since then, I have sent three emails and received absolutely no reply.
I am waiting for a refund of almost 600 €, and I do not think it is normal or acceptable to have no response at all for so many days.
15 January 2026
Unprompted review
Reply from Cruyff
Hi Simeon, thank you for your review.
We would like to clarify that we have responded to your emails and that your order was already refunded some time ago. The refund should be visible on the original payment method used.
If for any reason something went wrong or you cannot see the refund, please feel free to contact us at service@cruyffclassics.com and include your order number. We will be happy to assist you further.
Very pleased with the products
Very pleased with the products, delivery to Jersey Channel Islands was really quick as well.
I managed to pick up 5 pairs of shoes in the sale for an incredible price, also impressed with the shoe quality.
Admin team have been very pleasant and responsive.
14 January 2026
Unprompted review
Reply from Cruyff
Hi Norbert,
Thank you so much for your feedback!
We’re thrilled to hear that you’re happy with the products, the delivery and the quality of the shoes. It’s great that you managed to grab 5 pairs in the sale :)
Thanks for your support and enjoy your new shoes!
So far one star
So far one star
I have ordered before Christmas. And finally today the processed my order. Within an hour I receive the request the review them...
So up until now my experience has been horrible. That might change
9 January 2026
Unprompted review
Reply from Cruyff
Good morning Alex,
Thank you very much for your review.
Both we and DHL have experienced some delays due to the holidays, New Year and the weather. We greatly appreciate your patience and understanding during this time.
We hope that you will be happy with your purchases once they arrive.
Happy at the end of day.
Recieved yesterday, goods very nice. I would have given 5 stars if had recieved faster.But overall very good.
26 December 2025
Unprompted review
Reply from Cruyff
Good morning Lloyd,
Thank you very much for your review. We’re happy to hear that your order has arrived and that you are satisfied!
We truly appreciate you taking the time to leave a review. Due to the holiday season and the New Year period, delivery took a little longer than you may be used to. Thank you very much for your patience during this time.
We hope to welcome you back again soon!
my order took a 8 days,maybe they had…
my order took a 8 days,maybe they had holiday hehe. downside i had email that my order was delivered while it actually was a day later.
the measurements of product are correct.
6 January 2026
Unprompted review
Reply from Cruyff
Hi Eelco,
Thank you for sharing your experience.
Due to the holiday period, delivery times were indeed a bit longer than usual, so thank you for your understanding. We’re happy to hear that the product measurements were correct and hope you enjoy your purchase!
I have ordered since 25th of December…
I have ordered since 25th of December which it was successful and I got confirmation email but since then have been calling and mailing their service@cruyffclassic with no good response.
I only got DHL tracking code over 5 days ago, I contacted DHL they said they haven’t received the package from Marchant.
I expected you to do better because this is not SHEIN or TEMU and I don’t even know if have been scammed. Been contacting ur phone number +44 161 552 7673 for over a week nobody pick up.
Your customer support both emails and calls are the worst i ever seen 💯
(3100040258 order number)
25 December 2025
Unprompted review
Reply from Cruyff
Hi Saheed, thank you for your review. We understand your frustration and sincerely apologize for the inconvenience.
Both we and DHL have been experiencing a very high volume of shipments due to the holiday period, which has unfortunately caused delays. We have responded to your emails regarding your order (3100040258) and are doing our best to ensure your package reaches you as soon as possible.
We appreciate your patience and understanding during this busy period.
First they canceled first order without
First they canceled first order without
any good reason and keep the money, and second order, they did not even processed order, but again, kept the money, they customer service doesnt reply back..
so they keep 120 euros in total from me, and not sent away single shoes or item
AVOID AT ALL COST
3 January 2026
Unprompted review
Reply from Cruyff
Hi Jimmy,
Orders are never cancelled and kept without reason, and we do not keep payments for orders that are not processed or shipped.
Please contact us directly at service@cruyffclassics.com
with your order number(s) and the email address used to place the orders. Our customer service team will review the situation in detail and make sure this is resolved correctly.
We sincerely apologize for the inconvenience and appreciate your patience while we look into this matter.
I Did Not Receive My Order.
I ordered a pair of trainers on the 27/12/25. I then received an order number through email but nothing after that. Normally you get tracking number to follow and confirmation emails of delivery on route and being delivered etc but nothing whatsoever. What I did receive was a notification from my bank saying the money has been deducted. My bank manager is on the case now as I've tried calling and sending emails to no avail. I thought when I ordered through Cruyff official site and stayed away from third partys etc everything would have been okay but obviously not. I'm hoping this will be resolved and just an error because of busy period at Christmas without taking it further. No Cruyff's to wear tonight for New Year party 😢 but still minus the money...?
27 December 2025
Unprompted review
Reply from Cruyff
Hi Jamie,
We’re really sorry to hear about your experience and completely understand how frustrating this must be, especially during the busy Christmas period. Due to the high order volumes at this time, some delays can unfortunately occur.
We have already reached out to you via email to assist with your order and ensure this is resolved as quickly as possible.
Thank you for your patience, and we hope you’ll soon be able to enjoy your Cruyff sneakers.
I did not receive my order
I did not receive my order. DHL says they don't know where is my pack. And Cruyff sent me an email saying that I already have the order. I placed the orde on 20th December.
30 December 2025
Unprompted review
Reply from Cruyff
Good morning Monica,
Thank you for your review. We are sorry to hear that you have not yet received your order and understand how disappointing this situation is.
Your order was indeed placed on December 20 and shipped on December 22. Unfortunately, once the parcel has been handed over to DHL, we have no direct influence on their delivery process. Our sincere apologies for the inconvenience this has caused.
We would like to clarify that we have not informed you that the order was already delivered. We can see that you have also contacted us by email and we have already started an investigation with DHL to try to locate your parcel.
We kindly ask you to keep an eye on your email inbox and spam folder for our updates, so we can work together towards a solution. If the investigation does not lead to a positive outcome, we will of course provide an appropriate solution.
Thank you for your patience and understanding.
Wishing you a pleasant New Year’s Eve!
Very bad after-sales service during 2 purchases in this year 2025
In this year 2025, I have made 2 purchases of products, and both were canceled after the purchase confirmation of each purchase. The products were purchased, and after receiving the purchase confirmation email, they canceled the orders and refunded the money. In both cases, the issues were: 1.- product stock problems, as the website showed they were available at the time of purchase, and 2.- on the other hand, technical problems on the website, which gave me certain discounts and then canceled them due to their technical errors. It is a disgraceful company because you make purchases and the products never arrive since they do not want to take responsibility for their mistakes. They are scammers and have many emails with fraudulent advertising. They do not honor what is stated in promotions and discounts. The purchases were made from Spain. Furthermore, after both failures on their part, they do not provide a proper solution for the damage caused.
25 December 2025
Unprompted review
Reply from Cruyff
Hi Xavier, we are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must be to have your orders canceled after receiving confirmation, especially due to stock issues and technical errors on our website.
Please know that we take your feedback seriously and are continuously working to improve our systems to prevent these situations in the future. We truly value our customers and regret that we did not meet your expectations this time.
Please feel free to contact our customer service team directly: service@cruyffclassics.com.
Thank you for bringing this to our attention.
Great Service
Great Service - Fantastic Shoes that I would highly recommend. 10/10
24 December 2025
Unprompted review
Reply from Cruyff
Hi Paul, thank you so much for your kind words! We’re thrilled to hear you’re happy with your shoes and our service. 😊
I placed an order
I placed an order, for 3 items, as they offered an extra discount when ordering 3 items. The site also advertised discounts up to 60 or 70%. My order got accepted, I paid and Cruyff.com accepted the payment. A day later they cancelled my order because 'something was wrong with the prices they calculated for my order'. This is not the way a company should do business. The prices weren't very strange in a way that I could have known they were wrong so cancelling my order was legally not right. I contacted them but they didn't respond in any way. And now I see here on Trustpilot that I'm not the only one. And your only reply is: "Its in our Terms and Conditions that we are allowed to cancel orders". What a terrible excuse. Johan Cruyff would turn in his grave if he knew how you treat customers who buy clothing and shoes in his name.
[Edit after reply from Cruyff.com] : As expected, hiding behind TERMS and CONDITIONS, what a poor excuse. And a discount as A GESTURE OF GOODWILL? You just should have delivered all the orders. Look at the reviews here on Trustpilot.com, all the disappointed customers. A discount of whopping 15%, wow, what a gesture. You should be ashamed of using the name Cruyff.
15 December 2025
Unprompted review
Reply from Cruyff
Hi Marc,
Thank you for taking the time to share your review.
Unfortunately, due to a system error, an incorrect discount was applied to your order. This discount was part of a promotion that applied a fixed discount amount, regardless of the total value of the order, and due to the error it was calculated incorrectly. As a result, we were forced to cancel the affected orders.
When placing your order, you agreed to our Terms & Conditions, which include provisions regarding pricing, discounts, and the correction of errors. More information can be found here:
https://www.cruyff.com/en/customerservice?page=terms_conditions
As a gesture of goodwill, we have offered you a discount.
Regarding your comment about not receiving a response: we have replied to all customer emails received over the past days. We kindly ask you to check your spam or junk folder and to verify whether your message was sent to the correct email address. If you have not yet received our response, you are welcome to contact us again via service@cruyffclassics.com.
We sincerely apologize for the inconvenience and disappointment caused. We hope this clarifies the situation and that we have provided sufficient information regarding this matter.
I placed an order which I paid for in…
I placed an order which I paid for in full and planned to use as Christmas gifts. After several days, Cruyff informed me by email that they would not be able to deliver my order due to technical issues.
I find this extremely disappointing, especially considering the timing and the fact that the payment had already been completed. Overall, I am very dissatisfied with the service and the lack of reliability.
22 December 2025
Unprompted review
Reply from Cruyff
Hi Filip,
Thank you for your review.
Unfortunately, due to a system error, an incorrect discount was applied to your order. As a result, we were forced to cancel the order. We understand that this is frustrating and disappointing.
We would like to point out that when placing your order, you agreed to our Terms & Conditions, which include rules regarding prices, discounts, and correcting errors. You can find more information about this here: https://www.cruyff.com/en/customerservice?page=terms_conditions.
As a gesture of goodwill, we have offered you a discount.
We sincerely apologize for the inconvenience and disappointment caused. We hope you understand and trust that we have provided sufficient information regarding this matter. If you have more questions regarding this matter you can send us an email:
service@cruyffclassics.com.
Everything is fine
Everything is fine, the goods are top quality, the delivery and the prices are all top quality, just please start producing shoe sizes larger than 48. Are there any of us with larger sizes?
16 December 2025
Unprompted review
Reply from Cruyff
Hi Ante, thank you for your great review! We’re happy to hear that you’re satisfied with the quality, delivery, and pricing. We really appreciate your feedback regarding larger shoe sizes, it’s been noted and will be shared with our product team. You’re definitely not alone! Thanks again for your support and we hope to see you again soon.
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