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Crusader Vehicles Limited Reviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, knowledgeable staff, making the process easy and stress-free. Many also highlight the smooth, efficient delivery and competitive pricing. The overall experience is often described as effortless and professional, with many people highly recommending the company. Reviewers consistently highlight excellent communication, keeping them well-informed. However, some customers mentioned occasional issues with delivery communication or dates, and one instance of an incorrectly delivered vehicle, which was promptly resolved.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Users describe positive interactions with staff, highlighting their excellent service, communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent service, great... See more

Price

Customers generally report positive experiences with pricing, often finding competitive rates and good deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... See more

Company replied

Rated 5 out of 5 stars

I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most hel... See more

Company replied

Rated 5 out of 5 stars

I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more

Rated 5 out of 5 stars

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more


Company details

  1. Leasing Service
  2. Car Dealer

Written by the company

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(355)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

I think the service has been 1st class…

I think the service has been 1st class . Supplied me a spare wheel on request . Sorted all little problems out with out any fuss.Will recommend them and Adam Smith has been most helpful to me thank you. Yes one more thing new air con replacement excellent..

14 May 2025
Unprompted review
Rated 5 out of 5 stars

This was the first time I used Crusader…

This was the first time I used Crusader Vehicles to buy a van, the hole experience went so smoothly from start to finish. Staff were so helpful sorted my finance and delivery and the vehicle was excellent value and looked amazing.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars

We’ve worked with Shaun Wares multiple times now, and the service has been consistently excellent. His communication is outstanding — always clear, prompt, and professional, which makes the entire process seamless from start to finish.

We recently received two more vehicles from him, and once again, everything was handled smoothly and efficiently. Delivery was quick, the process was hassle-free, and the pricing is always very competitive.

It’s a pleasure doing business with Shaun. Highly recommend!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This was my second van lease through crusader vans and Kevin.
Faultless service yet again.
Kevin found me a great deal on my transit custom and the whole process was smooth, even arranged my old van to go back a month early and coordinate the exchange for the same day.
Crusader and Kevin will be my goto for future leases.
Thank you.

28 May 2025
Rated 5 out of 5 stars

Excellent Service from Horatio

Excellent Service from Horatio who was extremely helpful and very responsive to our initial queries and specification requests.
After spending months communicating with various vehicle manufacturers and chasing information, it was a breath of fresh air speaking with Crusader-vans who quickly responded, were very polite and not at all pushy.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Crusader

Kevin and Liz were first class in keeping in touch from the word go until delivery of my van. Would certainly recommend Crusader to anyone looking to hire a car / van on finance. Nothing is too much trouble.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy and grateful for the…

Extremely happy and grateful for the support and quick response from the staff who helped me with everything.Thanks to Jon who helped me get through the process. Jon this is for you *****

31 March 2025
Rated 5 out of 5 stars

We recently leased a New Nissan…

We recently leased a New Nissan Townstar van through Crusader Vans. Excellent service and competitively priced. Fast, efficient and friendly communications. Shaun guided me through each step of the process explaining everything clearly and demonstrated great customer skills. I would highly recommend Shaun and Crusader Vans to others.
I would also like to thank the rest of the team, especially Liz.
Really appreciated the great service, the vehicle arrived when expected no issues and no delays.
Thanks again
Stuart and Team at NCS

11 March 2025
Unprompted review

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