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Cruisewinkel - brand of Zeetours Cruises BV Reviews 15

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TrustScore 4 out of 5

3.8

Cruise Agency
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Company details

  1. Cruise Agency
  2. Cruise Travel Agency
  3. Tour Operator
  4. Travel Agency

Written by the company

Bij Cruisewinkel vindt u altijd de cruise die bij u past. Met een breed aanbod van rederijen, inspirerende vaarroutes en aantrekkelijke aanbiedingen helpen onze cruise-experts u bij het samenstellen van uw ideale vakantie. U kunt vertrouwen op onafhankelijk advies, persoonlijke service en de zekerheid van veilig boeken.

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3.8

Great

TrustScore 4 out of 5

15 reviews

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Rated 1 out of 5 stars

Unacceptable Payment Issues with Cruisewinkel

I recently booked a cruise with Cruisewinkel and intended to pay using my American Express (AMEX) card to enjoy its benefits, especially the ones regarding travel insurance. However, the payment link for AMEX didn't work. Despite reaching out multiple times, they insisted I pay via Visa, MasterCard, or iDeal instead.

They blamed AMEX for the issue, but I was able to use my AMEX card elsewhere without any problems. Their proposed solution was for me to pay through another method and later refund me so I could pay again with AMEX—an inconvenient and impractical option for such a large amount (around €11000) while they also said that they didn't know when or if their payment problem will ever be resolved.

Their lack of urgency in resolving the payment issue and poor communication have left me in an overdue situation through no fault of my own. I find this unacceptable and caution others to be aware of potential payment hassles with Cruisewinkel.

1 November 2024
Unprompted review
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