Crown Gas & Power Reviews 

216
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, courteous, and professional during every single interaction. Consumers consistently note that support teams respond very quickly to resolve queries, making communication smooth and stress-free. People emphasize that dealing with account managers is a true pleasure due to their dedication and promptness. However, some customers also noted facing occasional challenges related to payments, account debts, and billing errors. Reviewers mentioned that people sometimes experienced unexpected billing complications that required extra assistance from credit control teams to clear up properly. Despite these minor hurdles, individuals appreciated when representatives stepped in to sort out discrepancies.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their professional, helpful, and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional support and efficient... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the helpful and efficient... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt, helpful, and efficient... See more

Payment

Customers had mixed experiences with payment, reflecting both challenges and effective support. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oh boy! What a breath of fresh air. We were with another company who were shoddy and absolutely terrible before changing over to Crown Gas & Power and it's actually a pleasure to be able to speak to... See more

Company replied

Rated 5 out of 5 stars

Mohammed Sajid was extremely helpful over the phone. He was courteous, very patient and professional. He resolved my issue, helped set up my portal and explained everything very clearly to me.... See more

Company replied

Rated 5 out of 5 stars

Switching to Crown is without a doubt the most positive experience of my working year. Helen Pritchard is our account executive and it has been nothing short of miraculous how she has turned around o... See more

Company replied

Rated 5 out of 5 stars

Shanice has helped me every year at renewal and is super efficient. It's so nice to have a consistent and helpful contact. Refreshing, and far better than you get with other companies!

Company replied


Company details

  1. Energy Supplier
  2. Gas Company
  3. Green Energy Supplier

Written by the company

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(216)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Crown Gas Customer service

Natalie Knight is really helpful and always resolves any issues quickly. Crown Gas have been one of the easiest suppliers I have dealt with and Natalie is really great at dealing with queries quickly and politely.

11 September 2023
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We appreciate your feedback and are delighted to know you Natalie was able to resolve your query.

Rated 5 out of 5 stars

The service provided is highly satisfactory and efficient.

The service provided is highly satisfactory and efficient. I appreciate Natalie Knight for her responsive customer service. She is always available and willing to help and provide helpful information which made resolving issues a breeze. She is always courteous and patient throughout the entire processI highly recommend Crown Gas and Power for their excellent service

18 August 2023
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you found your experience with us highly satisfactory. Your kind words mean a lot to our team!

Rated 5 out of 5 stars

First time

First time i have ever had a utility company respond within a few hours and have the problem sorted. Thank you Mo for your help

25 August 2023
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

Rated 5 out of 5 stars

Credit Control Department

Natalie K from Credit Control Department is such a brilliant person. She is always very helpful and approaching the client in a very polite way, even if the situation is difficult.
That was a huge pleasure to cooperate with you Natalie. Well done!!

9 August 2023
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Mohammed Sajid​ Was just amazing and a…

Mohammed Sajid​ Was just amazing and a massive credit to your company, very helpful and went the extra mile to sort out everything. Once again thank you.

8 August 2023
Unprompted review
Crown Gas & Power logo

Reply from Crown Gas & Power

Thank you for taking the time to leave us a review - Mohammed is thrilled to receive such a great rating. Please do not hesitate to reach out if there’s anything else we can assist you with.

Rated 5 out of 5 stars

Cooperative and helpful

Natalie has been a great help in sorting out issues and a payment plan in face of a potential disconnection owing to previous mismanagement of an energy supply. Consistently understanding and cooperative, breath of fresh air compared to majority of utility providers.

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Crown Power & Gas Great Energy Supplier

Linton Chapel Associates is a leading and established energy consultancy. We place a lot of business with Crown Gas & Power.

Our Crown Gas & Power account manager Rachael Batson is a breath of fresh air. Rachael is a pleasure to deal with and extremely responsive and professional.

Crown Gas & Power are a superb energy supplier

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Positive outcome, down to great service from Rachael Batson

I recently had the pleasure of experiencing exceptional customer service at Crown Gas and Power, all thanks to the incredible assistance provided by Rachael Batson. From the moment I reached out for help, Rachael demonstrated an unparalleled level of professionalism, knowledge, and genuine care that left me thoroughly impressed and grateful.
Beyond her friendly approach, Rachael's expertise in the gas and power industry was evident in the way she addressed my queries. Not only did she listen intently to my concerns, but she also provided clear, concise explanations and offered valuable insights that helped me understand the situation better. Her knowledge and ability to articulate complex information in a user-friendly manner were truly commendable. Crown Gas and Power should be proud to have such a remarkable individual representing their brand.

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Helen has been great

Helen has been great , understood the problems that I was facing and helped me to work out an acceptable ( to both sides) payment plan , she always phoned me as agreed with a gentle reminder about payment , easy and pleasant to deal with , I will miss our regular chats

29 June 2023
Unprompted review
Rated 5 out of 5 stars

support me

IN these difficult time of high price hikes, we struggled when we took on new building to pay the energy bills.
Natalie from Crow gas worked with us to help find real solution to our situation

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Natalie Knight was a great service in…

Natalie Knight was a great service in resolving a credit control issue on behalf of my client. Natalie has enabled a positive solution for both ends, was quick at responses, and always has a lovely phone manner. Thank you, Natalie.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

Extremely Helpful

Mohammed Sajid has been extremely helpful in resolving all issues with prompt and efficient communication.

26 May 2023
Unprompted review

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