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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the platform for its efficient payment system, noting that rewards are processed quickly and reliably. Many people find the user experience enjoyable, appreciating the variety and frequency of available surveys. The website is often described as easy to navigate, contributing to a smooth overall service experience. However, some customers have expressed dissatisfaction with the customer service, citing issues with payment receipt and difficulties in resolving problems. A few other people also felt that the survey process could be frustrating, with frequent rejections or technical glitches that prevent them from completing surveys and receiving rewards.

What people talk about most

Payment

Reviewers highlight positive aspects of payment. Many customers praise the quick and easy payment process,... See more

User experience

People report positive experiences with user experience. Many consumers find the platform enjoyable and... See more

Website

Clients share positive opinions on the website, with many praising it as a great survey site that is quick... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the quick and efficient... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Have used this survey site for a few years. Am still very pleased to make a bit of shopping money back from completing their surveys. Customer service personnel are also very helpful.

Rated 5 out of 5 stars

I have been a panel member for a number of years and have really enjoyed giving my opinion on a wide range of products and services. There reward are wide and varied and is easy getting to the payout... See more

Rated 5 out of 5 stars

Crowdology is one of the best survey sites you can use. Plenty of varied surveys although not all I can complete due to age or just not being the right candidate. However all that being said I love th... See more

Rated 5 out of 5 stars

I’ve been a survey panelist for a few years with Crowdology. The surveys are fairly frequent and varied. Once reaching the required amount for a voucher, it’s straightforward to redeem. The voucher is... See more


Company details

  1. Market Researcher

Information provided by various external sources

Want to earn little extra cash? Easy! Just 3 simple steps: sign up, give your opinions and get paid.


Contact info

4.2

Great

TrustScore 4 out of 5

444 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware of Crowdology

Beware of Crowdology. I had used it for years and had just over £100 in rewards when one day I couldn't log on? On enquiry I was told 'I must have unsubscribed myself accidentally but if I subscribed with a new logon they would try to reimburse my losses. That new logon was then blocked by CINT due to my account being 'flagged' I hadn't done anything different but surely I must be owed what I had earned before being 'flagged. Just another occasion where a big company has stolen my money.
My account has now been restored and some payments made. Very big thanks to Caroline from Crowdology , who must have been as frustrated as me but she persevered and succeeded. Thank you Caroline.

6 November 2024
Unprompted review
Crowdology logo

Reply from Crowdology

8/1/25
Hello Rod,
Thanks for setting up a new account, I can confirm your payments have now been made to your new email address.
Regards
Caroline

Hello Rod,
I have checked your account and you have indeed unsubscribed.
Your points are still available, but you would have to set up an account for me to transfer them into.
Once you have done this, please send your new account information to us: support@crowdology.com
Regards
Caroline

Rated 1 out of 5 stars

I wouldn't bother with Crowdology.

I won't be doing any more surveys with them.
They claim that they will pay up within 1-4 Business days. As I write, I have been waiting 21 days.
This has happened several times over he last few months and every time Crowdology say they can't do anything about it and tell me to contact Cint.
If you really enjoy doing surveys, their are much better ones to sign up to.

19 November 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi Hugh,
I have checked your account today and unfortunately during the transition from PayPal direct to PayPal via tremendous your cash out request failed. This failed payment, has been re-applied to your account.
Regards
Caroline

Rated 1 out of 5 stars

I did not receive this payment

I did not receive this payment, last payment sent from you to me was August 8th

17 October 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi,
I have checked your account today and unfortunately during the transition from PayPal direct to PayPal via tremendous your cash out request failed. This failed payment, has been re-applied to your account.
Regards
Caroline

Rated 3 out of 5 stars

Reedeming

Plenty of surveys, but am having a problem at the moment in redeeming a reward---I have the following message--Cash out in:
£7999994.08
It will take me, at past rate, 548 years and 7 months to do this. Funny, but true.

6 November 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi,
The Crowdology website is currently being updated, enabling you to cash out via PayPal using tremendous. This update has taken a little longer than expected and should be fixed very soon. You can cash out £4 using PayPal by Tremendous whilst the old PayPal link is being disabled.
Regards
Caroline

Rated 2 out of 5 stars

Pretty bad service

Pretty bad service. Have been unable to get a payment for over a week. Their PayPal link is faulty and has yet to be repaired.

19 November 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi,
I have checked your account today and unfortunately during the transition from PayPal direct to PayPal via tremendous your cash out request failed. This failed payment, has been re-applied to your account.
Regards
Caroline

Rated 1 out of 5 stars

Waiting for a payment since…

Waiting for a payment since october.they start good, paying prompt then make you wait weeks. Customer service take long time or don't respond. Use other survey firms as far better.

17 November 2024
Unprompted review
Rated 3 out of 5 stars

The surveys are fine and normally don't…

The surveys are fine and normally don't take long to complete, Unfortunately I found it difficult to claim the rewards.

24 October 2024
Unprompted review
Crowdology logo

Reply from Crowdology

Hi,
Crowdology recently made some changes to the PayPal cash out option, which is now via Tremendous. You are able to cash out £4 using this new link, the old link will be disable very soon.
Regards
Caroline

Rated 1 out of 5 stars

Disappointing experience

Crowdology have asked me to evaluate my experience with them. I have recently re- started doing surveys with them, after being away, then being blocked,(to my astonishment).

I find that you get surveys where they ask lots of information, then you are screened out. Then, you get sent to another survey, which does not even tell you how much you will be paid for the survey.

I did a survey recently, and customer “support” were not at all helpful, and asked me to contact CINT regarding payment, as payment failed for that survey.

The analogy is buying from a company, then the company saying in the guarantee period, if something goes wrong, you have to go to the manufacturer, as it has nothing to do with us. Crowdology support, rather than chasing the company, CINT, has decided to do the bare minimum.

I had one survey where I was told I would be paid in 2 weeks! I will wait and see if I am actually paid, and how Crowdology “support” deal with me if not.

I have had a very disappointing experience with Crowdology, as when I first joined I found it was excellent.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

rewarding for your contribution

Its great to get rewarded for giving your opinion, with crowdology the surveys are easy to do, you can see what your earning and can redeem when you meet a certain amount and then can treat yourself!!

11 October 2024
Unprompted review

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