I ordered 2 sweaters, for 2 different people. The one for my husband is too small. I have emailed 3 times to do an exchange. Well within the return window. First off, I ordered this on Thanksgiving, i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product (order No 519820) was not as expected (way too small and the zip on the wrong side) but decent-ish. The customer service up until a certain point was okay. Now after returning the item... See more
Company replied
Shipping was very slow and delivery was rejected because there was postage due even though I paid for shipping. The last item I ordered is definitely not the size or color I ordered. I don’t think I w... See more
Company replied
My wife purchased a sweater for me as a Christmas present. She placed the order Dec 5th; we finally received the pkg Jan 6. She emailed multiple times to check status or get a refund, never received... See more
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1.8
Poor
176 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Improments need all round
Improments need on shipping times - product shipped from China
Sizing isn’t correct - wrong sized polo shirt sent
Sending back to china is a huge cost
Quality of product wasn’t as expected
If I had read the comments, I don’t think I would have ordered from Cross & Crown
Now have two items that won’t get worn
1 December 2025
Unprompted review
Reply from Crosscrownstore
Thank you for your feedback, Sharron. We're sorry to hear the experience didn’t meet your expectations. Our pieces are crafted with care, and we regret that sizing and delivery didn’t align with your expectations. Please contact us so we can help find a possible solution.
Size ran small returns and exchanges ship to china
Size ran small returns and exchanges to china cost more than the item. They act like they care and offer a solution, don't buy it.
25 November 2025
Unprompted review
Reply from Crosscrownstore
Thank you for your feedback. We're sorry the sizing didn’t meet expectations. Our return policy and address are clearly available before checkout, but we’re here to help — feel free to contact us for assistance or alternative solutions.
Run screaming
Run screaming! Total scam! They say they manufacture in the US, it’s a lie. They ship from China by order. Delivery time is months. Never do business these extremely dishonest people.
28 November 2025
Unprompted review
Reply from Crosscrownstore
We’re sorry to hear about your experience. Our products are shipped from our international facility, and the shipping and delivery timeframes are clearly stated on the product page and in our store policies before checkout. If you share your order number, we’ll be happy to assist you further.
AVOID THIS BUSINESS
My order has not arrived within the advertised timeframe and the tracking information is vague and unhelpful.
23 November 2025
Unprompted review
Reply from Crosscrownstore
Hi there,
I’m really sorry to hear your order hasn’t arrived within the expected timeframe and that the tracking information hasn’t been helpful — I completely understand your frustration.
I’ve tried to locate your order in our system using the information available here, but I wasn’t able to find it. Could you please contact us at hi@crosscrownstore.com
with your full name, order number, and shipping address. Once we have those details, we’ll be able to:
Locate your order in our system
Check the real-time tracking status
Find a solution for you as quickly as possible
We truly want to sort this out for you and improve your experience with us.
— Cross & Crown Support Team
Great product
Love the product. Looks exactly like pictures.
Two minor issues: order took a month to arrive, and sizes run one size smaller than most.
19 November 2025
Unprompted review
Reply from Crosscrownstore
Hi Patrick,
Thank you so much for your review and for the 4 stars — we’re really happy to hear you love the product and that it looks exactly like the pictures.
I’m sorry your order took about a month to arrive and that the sizing ran a bit smaller than expected. We know how frustrating both of those things can be. We’re constantly working with our logistics partners to improve delivery times, and we’re also using feedback like yours to refine our sizing guidance so customers can choose with more confidence (including recommending going one size up in similar cases).
If you ever need help with sizing for a future order, feel free to email us at hi@crosscrownstore.com
— we’ll be glad to assist.
— Cross & Crown Support Team
Really hoping these reviews aren’t…
Really hoping these reviews aren’t true. Ordered before I saw this. Now I’m nervous since I don’t see an option to cancel.
20 November 2025
Unprompted review
Reply from Crosscrownstore
Hi there,
Thank you for sharing how you’re feeling — we totally understand the nervousness when you read mixed reviews after placing an order.
I’ve checked your order on our side, and it’s being processed normally and is scheduled to be delivered within the expected timeframe shown at checkout.
If you have any questions along the way or need help tracking it, you can always reach us at hi@crosscrownstore.com
— we’re here to support you from purchase to delivery.
— Cross & Crown Support Team
Wallet slide broke in a week…
The wallet slide broke in a week. It was a waste of money. The shirt is fine so far.
Update: They offered a 60% discount based on the price of the wallet on another purchase. Why would I pay for something that is useless in a week even with the discount. Seems like they don’t believe there will last consistently.
9 November 2025
Unprompted review
Reply from Crosscrownstore
Hi there,
We're really sorry to hear that the wallet slide broke after just a week — that's absolutely not the experience we want you to have, even though we're glad the shirt is working out so far.
We've already sent you an email offering a special coupon so we can make up for this negative experience. Please check the inbox (and spam/junk folder, just in case) of the email you used at checkout.
If you don’t see it or need any further help, feel free to reach out to us at hi@crosscrownstore.com
and we'll be happy to watch.
—Cross & Crown Support Team
This company is marketing over…
This company is marketing over substance. Everything ships from China and takes forever. Still not received my item. Will not be using ever again. Not recommended …
19 November 2025
Unprompted review
Reply from Crosscrownstore
We’re sorry to hear about your experience, Steve. While we ship globally from our main warehouse, we strive for full transparency and efficient delivery. Your feedback is noted.
Amazing experience
11 November 2025
Unprompted review
Reply from Crosscrownstore
Thank you! We’re thrilled you had a great experience and truly appreciate your support.
Excellent quality of materials
Quality clothes at reasonable prices. The material is excellent I have found. Delivery does take some time, about 10 days, but you are able to track the package at every step.
5 November 2025
Unprompted review
Reply from Crosscrownstore
Thank you, Michael! We're delighted you value the quality and transparency of our tracking process. We appreciate your trust.
Avoid these guys like the plague
Avoid these guys like the plague. They try to represent themselves as an American company with a Florida address but try to return something and they demand you ship it back to China. They are a fraud. Avoid at all costs.
They claim their China connection is "disclosed" but that's not true. Just see the website, see the Florida address on their contact us page. They told me later that's just a "business registration page" but that's not ridiculous. It's on the Contact Us page in order to deceive you into thinking they're at that address. They're lying and now they have my money and I have a product that doesn't work and I can't return without significant cost (which they knew and prevents actual returns from happening).
18 November 2025
Unprompted review
Reply from Crosscrownstore
We regret your experience, Mr. Jordan. Our logistics are handled through Asia as disclosed, and we remain committed to resolving concerns fairly and transparently.
It was so easy!
Very easy to place my order as well as a great offer.
27 October 2025
Unprompted review
Reply from Crosscrownstore
Dear Mr. Draper,
Thank you kindly for your wonderful message!
We are delighted to hear that your ordering experience with Cross & Crown was smooth and satisfying. Making our clients’ journey as seamless and rewarding as possible is one of our greatest priorities, and it’s always gratifying to know we’ve succeeded.
Should you need any assistance or have questions about your order, we’re always here to help.
Reply from Crosscrownstore
Dear Mr. Harris,
Thank you for your thoughtful words. We're delighted to know you appreciate the uniqueness and comfort of our pieces. Your support means a great deal to us.
With gratitude,
Cross & Crown
They sold my email address
They sold my email address, and I’m not too happy about it. I’ve been getting spammed since placing an order.
Shipping took forever. Status emails were confusing and duplicated, sending status updates multiple times.
As for product, it wasn’t for me so I can’t speak on the quality.
28 October 2025
Unprompted review
Reply from Crosscrownstore
We’re deeply sorry for your experience. We want to clarify that we never sell or share customer data. We regret any confusion caused by duplicated emails and are addressing this with our technical team. Your trust is important to us—please contact us so we may assist further.
Sincerely,
Cross & Crown
My product never arrived
My product never arrived, despite an email from them stating it had been delivered. Given that I have a porch cam, I can prove this false. Numerous contacts to their customer service has gone nowhere. Do not trust this company.
8 November 2025
Unprompted review
Reply from Crosscrownstore
Dear Mr. Lochel,
We sincerely regret the delivery issue you’ve experienced. Please reach out to us with your order number so we can launch an immediate investigation and resolve this for you. Your satisfaction is our priority.
Kind regards,
Cross & Crown
Shipping was very slow and delivery was…
Shipping was very slow and delivery was rejected because there was postage due even though I paid for shipping. The last item I ordered is definitely not the size or color I ordered. I don’t think I will order from here again!
12 November 2025
Unprompted review
Reply from Crosscrownstore
We’re sorry for the inconvenience caused by the shipping delay and incorrect item. This is not the experience we aim to provide.
Please contact us so we can assist you and make it right.
Best regards, Cross & Crown Store
Bought two sweaters last year for a…
Bought two sweaters last year for a trip last year and found the sweaters very fashionable. The fit was perfect so I bought another this year.
10 November 2025
Unprompted review
Reply from Crosscrownstore
Thank you so much for your wonderful review!
We’re truly delighted to hear that the sweaters served you well on your trip last year — and even happier to know that the fit and style brought you back for another purchase this year.
Your trust means a lot to us, and it’s customers like you who inspire us to keep delivering timeless, high-quality pieces.
If you ever need assistance or styling recommendations, we’re always here to help.
Warm regards,
Cross & Crown
Great experience
Great experience, quick delivery and quality product.
20 January 2025
Unprompted review
Reply from Crosscrownstore
Thank you, Daniel! We’re thrilled to hear you had such a smooth experience. Your satisfaction means the world to us!
I purchased a shirt and when I received…it was a child’s size
I purchased a shirt and when I received it it was sized a child’s small. I went to the post office to return it and the postage cost more than the shirt. I was determined though. I returned the item back to China in July. When ever I contact them they say they haven’t received the package. I think it is a scam and would not recommend them.
25 July 2025
Unprompted review
Reply from Crosscrownstore
Hello Ken,
We’re truly sorry for the frustration caused. We can assure you that Cross & Crown is a legitimate brand, and we take such matters seriously. Could you please share your order number or the tracking details? We’ll verify the return and resolve this for you promptly.
Initial contact went well
Initial contact went well. The sweater was a very sharp looking sweater made of high quality materials. What ruined the experience was how long it took to get the prooduct. The other issue is that this company made it seem like it was possibly USA based, but it was in China and very far from postal point.
8 November 2025
Unprompted review
Reply from Crosscrownstore
Thank you, Edward! We’re glad you loved the quality and style. We understand that delivery time can be frustrating — we’re continuously improving our logistics to ensure faster and clearer shipping times for our customers.
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