CSB Reviews 

139
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were unhappy with their experience overall. People frequently complained about significantly delayed orders that took months to arrive or never showed up at all. Consumers noted that customer service representatives were extremely difficult to reach and often failed to respond to urgent inquiries. Buyers also expressed deep frustration regarding unexpected sizing inconsistencies and poor material durability after minimal daily use. Some reviewers were happy with the friendly customer support teams who promptly resolved their tracking and order issues. Additionally, a few shoppers praised the comfortable fabrics, flattering styles, and attractive designs of the athletic wear.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, reflecting a wide range of diverse customer... See more

Customer service

Consumers find customer_service to be ambiguous, with opinions sharply divided regarding their support... See more

Order

Reviewers express mixed feelings and high disagreement regarding their order experiences. While some... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing deeply divided opinions regarding the brand's... See more

Response time

Customers had negative experiences with response time, frequently reporting that their emails were ignored... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My favourite activewear brand ever. Obsessed with their Invisible scrunch shorts. I want them in every single colour possible. Recommend sticking with your normal size as they snatch you perfectly.... See more

Company replied

Rated 4 out of 5 stars

Sent me the wrong item, my most expensive item which was the ballet wrap top. Sent an email, 3 days ago INCLUDING follow up email. Mind you all business days. No follow up. Lagging customer service,... See more

Company replied

Rated 1 out of 5 stars

Cute clothes, but the customer service was extremely disappointing. I was basically talking to myself through email with no response. They also sent me the wrong item and never replied to fix it. As... See more

Company replied

Rated 1 out of 5 stars

My experience with Crop Shop Boutique shows why so many customers leave frustrated reviews. The products are good, but the customer service is terrible. When I had issues with returns and lost my birt... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Activewear Store

Written by the company

CSB is Quality Activewear designed for inside the Gym & Out. Made to wear with confidence.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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2.6

All reviews

(139)

49 reviews in the last 12 months

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Rated 2 out of 5 stars

While the styles are nice every crop…

While the styles are nice every crop doesnt sit flush and often i find my boobs will fall out from underneath , i feel like the crops suit small busted high chest boobs amd not wide set larger bust ladies

4 September 2024
Unprompted review
CSB logo

Reply from CSB

Hi Elise, Sorry to hear your new CSB crops were not suitable. We do offer a range of crops to suit different bust types. I will have our team reach out to assist you with a return and suggest some suitable styles for you.

Rated 5 out of 5 stars

Love!

Gave into the hype after seeing other girls wearing it! Material is amazing quality, very flattering and chic. Used to be a hater of scrunch bums (on myself) but the Serenity ones are great. Note that the crops/sports bras are cut quite low so it looks pretty spicy if you wear it on its own. Contacting service via Instagram was a very good experience, got to me promptly and resolved all my issues and concerns.

22 August 2024
Unprompted review
CSB logo

Reply from CSB

Hi Vee, thank you so much for your review. We are so happy you love your Serenity! We do recommend our Jasmine, Dylan or Cece crops for those wanting more coverage 🤍 Do not hesitate to reach out if you require any further assistance.

Rated 5 out of 5 stars

Exceptional customer service!

I had a wonderful experience with the customer support team, particularly with Micaela, who went above and beyond to help me with an issue where I could not remove the marks on my shorts. The entire process was seamless, and Micaela made sure everything was handled perfectly, even marking my new order as high priority to ensure I received everything on time for my upcoming holiday.

The communication was so friendly and personal, making me feel like a valued customer every step of the way. I can't thank Micaela enough for her kindness, quick responses, and incredible service.

This is by far the best customer service experience I’ve ever had. Highly recommend this brand to anyone looking for not just great products but exceptional support too! ❤️

Thank you again, Micaela, for everything! 😊

28 August 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for taking the time to provide your feedback Jo! We are delighted with the outcome here and hope you have a wonderful holiday!

Rated 5 out of 5 stars

Soft fabric, yet resistant and beautiful design!

Just received my order, and I can tell that I'm absolutely in LOVE with the items. The fabric is soft, yet resistant and provides excellent support, and the shorts and leggings really enhance your curves. You feel so comfortable in them.
Additionnally, the after-sales service is exceptional. I had a problem with fees at French customs, and they helped and accompanied me day after day to solve the problem in the most professional way possible. I have no hesitation in recommending the CSB brand and products.

Je viens de recevoir ma commande CSB, c'est une première pour moi et je dois dire que je suis sous le charme de la marque. La matière est douce, résistante et permets en plus de ça un excellent maintien et le short et leggings mettent vraiment en valeurs les formes. On se sent hyper à l'aise dedans.
De plus, le SAV est exceptionnel. J'ai eu un souci de frais à la douane française et ils m'ont aidé et accompagné jour après jour pour régler le problème de la manière la plus professionnelle qu'il soit. Je recommande sans hésiter la marque et les produits CSB.

20 August 2024
Unprompted review
CSB logo

Reply from CSB

Thank you so much for your kind feedback! We are so happy you love your new CSB. Our team are working on ways to improve the customs clearance process for our European based customers so we appreciate your patience and understanding.

Rated 1 out of 5 stars

The fit is awful and the material is so…

The fit is awful and the material is so thin that even when I sized up you could see EVERYTHING…. possibly one of the worst activewear brands I have ever tried on.

24 July 2024
Unprompted review
CSB logo

Reply from CSB

Hi Addie, Thank you for your review and apologies to hear your disappointment in the fabric quality of your order.
We do offer different types of fabrics to cater for different preferences.

Our team are more than happy to assist you with a return for a refund or alternatively assist you with finding a more suitable fabric. Please do not hesitate to reach out via email and we can assist you with this.

Rated 4 out of 5 stars

Be careful if ordering to the U.K.

If you are ordering a large amount to the U.K., they can send it by DHL which incurs a charge greater than 20% VAT. I was charged an extra 40% of my order for other DHL fees so just be mindful. I got in touch with customer service and one agent very kindly helped me resolve this as a one off. Customer service has been very hit and miss. Some of them are customer oriented and responsive, willing to go the extra mile, while others just don’t care and send you prewritten responses without reading your email and forget to respond. I would advise ordering in small amounts so you don’t end up with excess charges beyond VAT.

8 July 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for taking your time to leave your feedback Charlene! We understand the Duties and Taxes are very disappointing however this is not associated with CSB and is dependant on your local customs laws and couriers. We are doing all we can to improve this experience for our international customers and appreciate your support so much!

Rated 1 out of 5 stars

The tailoring is terrible

The tailoring is terrible, and the fabric quality is very poor. The fabric is super thin; it’s awful! Another brand with top-notch marketing but low-quality products.

Unfortunately I can’t respond to your answer to my review so I am editing my review in response: you never tried to reach me, and FYI if I didn’t return my order it’s because my sister cut all the paper, and obviously I couldn’t return it in this situation.Anyway It’s pretty bad to lie about your action just to make people think you customer service are fair.

29 May 2024
Unprompted review
CSB logo

Reply from CSB

Hi Jessika, so sorry to hear about your disappointment in your set. I can see you have purchased our Freedom Fabric which is our least compressive fabric and suitable for low impact workouts. Our team has reached out to you to assist with processing a return for this order and possible suggestions for a fabric better suited to your workouts.

Rated 5 out of 5 stars

Best athletic wear

The consistency with the fabrics and constant customer perfection is what keeps be coming back

2 May 2024
Unprompted review
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Reply from CSB

Thank you for your kind review Thulasi ❤️ We appreciate your support x

Rated 5 out of 5 stars

A very satisfied customer

I have consistently had positive experiences with CSB. The products are great quality and the one time I had the tiniest issue they went above and beyond to help me. I will continue to buy from this brand as I know its quality and they consistently bring out the most beautiful and flattering styles! Love love love!!

24 April 2024
Unprompted review
CSB logo

Reply from CSB

We are so happy to hear this Monique 🥰 Thank you for sharing your feedback.

Rated 5 out of 5 stars

Return/Exchange review

Nyari was extremely helpful and assisted me in every way she could. Excellent customer service ⭐️

10 April 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for your review Jessie! We appreciate your support x

Rated 1 out of 5 stars

Worst activewear ever

Worst activewear ever. Absolutely worst quality - plastic, cheap and smells so bad!
The second you take a step the the shorts ride up, the sweat comes through and the activewear smells like plastic.
This is another influencer scam!

15 February 2024
Unprompted review
CSB logo

Reply from CSB

Hi there, Thank you for your feedback. We are so sorry to hear you were disappointed in the quality of your order.

Please note, our different fabrics have different levels of compression and thickness. We certainly have styles and colours suitable for low impact and styles which are more suitable for higher impact movements and sweat wicking. It sounds like the styles chosen were not suitable for you and if required, our team are more than happy to assist more suitable styles for you.

In regards to the plastic smell, please know that in our efforts to be more environmentally friendly our product bags are made from recycled plastic which may have left a scent on your items. This can be easily removed after 1-2 washes.

We are more than happy to assist you in getting a refund for these items If you wish. Please get in touch with us via email and reference this review we would be happy to assist you.

Rated 5 out of 5 stars

My all time favourite activewear brand

My all time favourite activewear brand, I can’t stay away! The quality of the fabric is amazing, hugging your body in all the right ways and is so buttery. Just when you think they can’t do any better, they do with each drop.

14 March 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for your kind words Stephanie, we appreciate your support xx

Rated 5 out of 5 stars

Fantastic Customer Experience

Had a fantastic customer service experience from Nyari! She assisted me with my GC inquiry. Then I had another inquiry about my csb points. She kindly made me aware of how I had two accounts (AU & international) which explained why I see differences in csb points. Because it was a pleasant experience when she assisted me w/ my gift card inquiry, I was okay having less points. However, I’m so glad she went above and beyond. Ms Nyari allocated my AU points to my international account.

I don’t have social media anymore and currently keep updated with csb through emails and occasional site or app visits. so customer experience such as these are truly appreciated. Thank you.

8 March 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for your kind feedback Toni. Nyari will be very pleased to hear this. Have a lovely day ahead x

Rated 5 out of 5 stars

Elevate Your Workout And Lifestyle

I’m thoroughly impressed. The pieces are not only stylish but also incredibly comfortable and functional. Whether I’m lifting weights or for a daily life, the outfit moves with me effortlessly. What sets CSB apart is its commitment to empowering active lifestyles. As I wear their gear, I feel empowered and motivated to push my limits. Dreaming of one day being part of the CSB team, representing a brand that aligns with my values, would be incredible. In short, I highly recommend the CSB gym outfit for anyone looking to elevate their workout gear.

3 March 2024
Unprompted review
CSB logo

Reply from CSB

Thank you so much Andressa, it is our goal to empower and motivate our community. Please feel free to reach out via email for any hiring opportunities x

Rated 5 out of 5 stars

Best Customer Service

I am from Canada and had some issues with duties and some additional questions and I must say CSB’s customer service has exceeded all of my expectations. Not only is the clothing amazing but the employees at CSB truly make you feel cared for. I could not recommend this company enough.

28 February 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for your kind words Chrissy! We appreciate your support all the way from Canada x

Rated 5 out of 5 stars

Seamless Service

The level of customer service is second to none and the experience is seamless without fail! The timeframe for exchanges and returns are reasonable, the team is flexible with exchanges and Aus standard shipping is still quite quick and efficient. One of the many aspects that makes CSB a standout brand is their ‘instant exchange’ this aspect just elevates the customer experience in my opinion.

I recently purchased a few things from the ‘A Day in the Life RD collection’ and one of them was the Yoga Pants in Blossom however CSB reached out & informed me that it had sold out after I’ve already checked out. The team was efficient and came to a resolution - not only did they give me a $30 CSB credit, they also offered a refund / exchange. I requested for an exchange for the Sleep Pants (as they were equal value) & as a bonus, I got gifted the Sleep Shirt so that I could have a set! As a result of this, I purchased the Tumbler with my $30 CSB gift card. Honestly what a stand out experience! I cannot be anymore grateful that an activewear brand that I consistently buy from is this generous! I need to give credit to the customer service - the level of support, care & attentiveness they provide to queries and customer feed back is genuine and never goes unnoticed. Thank you Micaela!

Thank you CSB for listening to your community and for continuously looking for ways to improve your brand :)

10 January 2024
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product, the delivery was fast, the pants fitted perfect, the fabric feels so good. I will repurchase for sure

30 January 2024
Unprompted review
CSB logo

Reply from CSB

Thank you for your feedback Je! We are so happy to hear that you love your order. We appreciate your support.

Rated 2 out of 5 stars

The crop tops are poor design quality

The crop tops are poor design quality. Don’t fit well and have tendency to slip up.

5 January 2024
Unprompted review
CSB logo

Reply from CSB

Hi there,
Thank you for your review of your crops and so sorry to hear these styles were not suitable for you! You are more than welcome to return these crops as long they are unworn and only tried on. Feel free to reach out to our customer service team if you have troubles with booking this return. We are also more than happy to suggest some crop styles with a secure waistband which may be more suitable for you.

Rated 1 out of 5 stars

I have purchased from them 9 days ago

I have purchased from them 9 days ago, i have chased up several times customer service about my parcel but as i see there’s no update/notification or anything. On the day 3rd they ask me to send my payment proof. Again on the day 3rd i have sent that details snd they have confirmed my order will dispatch in 24 hours. 6 days later i still haven’t received anything and send several emails to chaise it but there was no reply.
I have sent last email a minute ago to cancel my order.
I hope they send refunds faster than their clothes.
I am really disappointed with this order.
Order now from that company if you want to wear their clothes next year or never!

3 December 2023
Unprompted review
CSB logo

Reply from CSB

Hi there, thank you for taking the time to provide feedback! I can see that your order was flagged in our shopify system for further verification before dispatch. We have since cancelled and refunded the order as requested. We sincerely apologise for any disappointment caused by this, we take security/payment verification checks seriously.

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