Crocodile Garage Doors Verandas Reviews 

6,231
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 961 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often highlighting their hard work and attention to detail. The service provided is frequently described as excellent, with many people appreciating the smooth process from initial contact to installation, and the thorough explanations of product functionality. Reviewers are highly satisfied with the product quality, noting the sturdiness and excellent finish of items like garage doors and verandas. The user experience is consistently rated as positive, with installations being carried out professionally, efficiently, and with areas left clean and tidy. However, some customers also noted issues with communication regarding product features, such as mobile device compatibility for garage doors, and occasional missed appointments by surveyors.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

User experience

People report positive experiences with user experience, describing it as excellent and well-organized from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a glass veranda installed last week by Crocodile's three installers Chris, Jack and Jake. We are delighted with the structure. The three installers were polite ,friendly and worked very hard un... See more

Company replied

Rated 5 out of 5 stars

This project has gone like clockwork, every step has been completed to a high standard. The installers, Jay and Daz were very professional and polite and we thank you for doing a fantastic job. Would... See more

Company replied

Rated 5 out of 5 stars

Loved the no pushy sales chat, the tech surveyor was reassuring with my concerns which were quickly put bed. On fitting day I received a curtesy call to say they would be with me shortly. Spot on wi... See more

Company replied

Rated 5 out of 5 stars

We have had our Winter Garden completed today of sides and front. The hottest day of the year and the team of Chris, Jake and Jack were amazing to do such an incredible job in the heat of the day.... See more

Company replied


Company details

  1. Garage Door Supplier
  2. Awning Supplier
  3. Carport and Pergola Builder
  4. Garden Building Supplier
  5. Home Improvement Store

Written by the company

Established in 2003 Crocodile is the UK's leading manufacturer and supplier of automatic garage doors, security shutters, glass verandas, winter gardens and awnings. Our products are bespoke made to meet your requirements at our own factory in Yorkshire. This ensures that we control quality in production and can give the best aftercare to our customers. We believe in fitting once and fitting to last. Our ethos has always demanded rigidity and durability. We are FCA registered and provide a number of finance options subject to affordability including buy now pay later and monthly repayment plans. Talk to us - Contact us to discuss ideas for your home with absolutely no obligation. Free site survey - Meet us and know your options. Our skilled surveyors work with you to design a customised solution for your home which meets your requirements. You will receive a clear and complete quote which details every step and cost. Manufacture - Once you have approved your quote, we will get to work in our UK factory. Installation - Our own expert engineers will fit the product at your property. Aftercare - Crocodile garage doors, shutters and awnings come with a five-year warranty and Crocodile verandas and winter gardens come with a ten-year warranty.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(6,231)

875 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with our Crocodile Garage Door

We decided to go with the Crocodile Garage Door because we were impressed with the samples that the sales rep showed us, which had 'Quality and Strength' written all over them.
Our two fitters, Mark and Paul arrived on time and started by clearly explaining what they were going to do; they worked through the changeable English weather that we are blessed with and when the work was complete, we received a comprehensive demonstration of the door features and our questions were well answered.
Mark and Paul worked efficiently and cleanly, no mess left. We are well pleased with the end result and are happy to recommend Crocodile.

10 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Alan
Thank you so much for your fantastic review!
We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience. We will share your feedback with the whole team

Rated 1 out of 5 stars

Useless

Useless! I took time off work to wait for the surveyor who didn't turn up? He said he was stuck in traffic and somebody would ring to re book
I'm still waiting and I have now ordered new doors from a more reliable company

28 May 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Thank you for taking the time to leave your review.

We are very sorry to hear about your experience. We appreciate how frustrating it is to arrange time for an appointment that doesn't go ahead as planned.

Unfortunately, on rare occasions unforeseen delays, such as severe traffic, can impact our surveyors' schedules. However, we do expect to keep our customers informed and ensure that appointments are rearranged promptly, so we're sorry if this didn't happen in your case.

To minimise disruption for our customers, we also offer evening and weekend survey appointments wherever possible, helping to avoid the need to take time off work. Had we been made aware that taking time off was an inconvenience, we would have been more than happy to arrange an alternative appointment time.

We apologise that we were unable to progress your order and understand your decision to purchase elsewhere. We appreciate your feedback, as it helps us improve our communication and customer service going forward.

We wish you all the best with your new garage doors.

Rated 5 out of 5 stars

Impressive service.

We have been thoroughly impressed with Crocodile throughout the whole process of purchasing our new double roller garage door, from the initial ordering through to a thorough clean up on completion of the work! It is an excellent product. We were kept informed of when to expect the door, Mark and Paul turned up bang on time, did an excellent job and completed the work in one morning. We have no hesitation in recommending this firm.

10 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Mr and Mrs Pocock
We really appreciate you taking the time to share such positive feedback. Thank you for choosing us!

Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! The entire process, from booking to installation, was seamless. Wayne provided an honest and transparent consultation, while Paul and Paul carried out the installation perfectly. They were punctual, polite, and truly went the extra mile for us. A brilliant team that I highly recommend!

10 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi James
Thank you very much for the 5 star review!
We are delighted to know you are happy with our service. Our team works hard to provide the best for our customers, and its great to see that reflected in your experience. Your feedback will be shared with the whole team.

Rated 5 out of 5 stars

professional

punctual, professional and expertise

5 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hello
Thank you very much for the 5 star review!

Rated 5 out of 5 stars

Paul and Paul were a pleasure

Paul and Paul were a pleasure , hard working and tidy ,the quality of workmanship was fantastic , I would definitely recommend this product as I am really pleased with the end result .

9 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Lee
Thanks very much for the 5 star review!
We take pride in delivering top quality products and service, and its wonderful to see that reflected in your experience.

Rated 5 out of 5 stars

Just to say a big thanks to mark and Paul

Just to say a big thanks to mark and Paul for fitting my new garage door.
Very friendly and genuine guys.
They turned up on time and cleaned up after themselves.
Made a great job.👍
Thanks

Adie in Reading

9 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hello
Thank you so much for the 5 star review!
We will pass on your thanks to Mark and Paul

Rated 5 out of 5 stars

Really pleased with our garage door

Really pleased with our garage door, looks smart, the fitters, Ricardo and John were superb, very professional, explained everything so we could easily understand and left the place immaculate, Crocodile you have 2 really good people there, I would look after them!

8 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Ian
Thank you very much for the 5 star review!
And thank you for recognizing the skills of Ricardo and John, they'll be pleased to know they made such a positive impression.

Rated 5 out of 5 stars

Excellent service

Excellent service. McKenzie & Nathan were very polite & efficient in their work

8 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Richard
Thank you for the 5 stars! We are really pleased that you are happy with our work.

Rated 5 out of 5 stars

What a great company

What a great company, process from start to finish was A1,no pressure.I had my electric garage door fitted today by Ricardo and John who I cannot fault, they did a superb job and left the site clean and tidy.Finish job is excellent, would definitely recommend Crocodile Products.

8 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi
We are delighted to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the glowing review! Your comments will be shared with the team.

Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Booking process was easy and the guys…

Booking process was easy and the guys arrived on time to do the installation. 2 hours later Paul and Paul had finished the installation tided up and had gone. Really impressed no mess no rubbish just a brand new garage door. Thanks guys super job. Pete Cook8

8 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Peter
Thank you for your 5-star review! We are really pleased to hear you had a great experience with us.

Rated 5 out of 5 stars

Mckenzie & Nathan did a great job

Mckenzie & Nathan arrived on time did an excellent job in fitting my new garage door they both explained how things worked in a professional manner and cleaned the site leaving it all clean and tidy

8 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Tom
Thank you for the 5 stars! We are pleased that you are happy with our work. Your comments will be shared with the team.

Rated 4 out of 5 stars

Just had a garage door installed by…

Just had a garage door installed by Mark & Paul who were excellent in every aspect of the job. Arrived on time, explained carefully what was to be done, worked tidily throughout, recommended the best choices for an aesthetically pleasing result, employed high levels of skill and craftsmanship and provided a very professional service.

5 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Mr McIlwraith
We are so pleased to hear you are mostly satisfied with our service. Your feedback helps us improve, so please get in touch at sales@crocodile.co.uk if you would like to let us know how we could make it a perfect 5 stars.

Rated 5 out of 5 stars

Thrilled with the fitters

Thrilled with the fitters, Ricardo and John, there attention to detail and unhurried but professional approach to the task was a pleasure to behold. the finish has been admired by all my neighbours.

29 May 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Alan
We are delighted to know you are happy with our service and your new garage door. Our team works hard to provide the best for our customers, and your kind words make it all worthwhile. Thank you!

Should you wish to introduce Crocodile to a friend, neighbour or relative, as a thank you, you will receive £50 on completion of any garage door orders placed by them.

Rated 5 out of 5 stars

Excellent device

Everyone, who was involved with the product that I purchased was polite and helpful . I didn’t have one minutes worry during the whole process .

4 June 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi
We are very happy to hear that you are satisfied with the quality of our product and service. Thank you for trusting us and for the 5 star review!

Rated 5 out of 5 stars

Good Service

Good Service, I recommend, good job, we are satisfied..
They did a good job in three days.. Thank you.

4 June 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Tomasz
Thank you for your 5-star review! We are very pleased to hear you had a great experience with us.

Rated 1 out of 5 stars

Poor experience with crocodile

The product and installation team were great, it’s crocodile the company that’s the issue, at the selling point, we were told that a Friday installation wouldn’t be an issue as I work full time but my wife has Friday off, we paid our deposit and booked a date for the surveyor to visit which was very painful.
It took nearly three weeks to organise but eventually carried out the survey.
Once this was done another painful experience getting the installation booked in and we were told that no way they could carry out the installation on a Friday, we explained that this was the only day available and that the sales man Mike said this day wouldn’t be an issue but it clearly was and it felt that once the deposit had been paid there was no going back.
My wife ended up having to take a valuable days holiday to accommodate crocodile.

4 June 2026
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Dear Mr Libretto,

Thank you for taking the time to leave a review.

We're really pleased to hear that you were happy with both the garage door itself and the installation team. However, we're sorry to learn that your experience with the scheduling process was frustrating.

We always do our best to accommodate customers' preferred installation dates and appreciate that a Friday installation would have been the most convenient option for you. Unfortunately, due to the way our installation schedules are planned, we are not always able to guarantee a specific day of the week, despite our best efforts.

As we replace the existing garage door, access to the property is not required, and we are more than happy to complete the installation without anybody at home.

That said, we completely understand that many customers prefer to be present while work is being carried out at their property, and we appreciate that this resulted in your wife needing to take a day off work.

Thank you again for your feedback. We will take your comments on board as we continue to improve our customer experience, and we're pleased that the end result met your expectations.

Kind regards,

Crocodile

Rated 5 out of 5 stars

In a Class of its Own

We were sold on the product by Allan Johnston our initial advisor, the quality of the product was so evident to see with the sample Allan showed us. Then on 3 June two fitters Jay and Daz came and made a start. Jay explained everything that was needed to be done both were focused on the job in hand but so pleasant and talkative that it put our minds at ease as to the installation. They worked through rain and prepared for the delivery the following day. Along with Mike the delivery driver I could see why Crocodile has its reputation, the quality of the product and work ethic was clear to be seen. Jay and Daz worked tirelessly all day and finished the job to an exceptional standard. We can’t thank Jay and Daz enough for their input we are now enjoying the result of all their hard work. Would recommend Crocodile to anyone looking to enhance their house with a winter garden other companies we tried don’t come close to the quality and workmanship.

4 June 2026
Unprompted review
Crocodile Garage Doors Verandas logo

Reply from Crocodile Garage Doors Verandas

Hi Paul
Wow, what a fabulous review, thank you so much! Feedback like this keeps us motivated. We are very proud of our team and your comments make it all worthwhile, this will be shared with everyone.
We hope you enjoy many happy times in your wintergarden.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look