Cricket Wireless Reviews 

This company is one of the worst I've ever used at least customer service was Gerardo was his name he got offended told me to stop using foul language All I said was this is stupid I didn't say he was stupid I said this is stupid so what had happened was I did the trial I bought a refill card. I thought that I would keep the trial number and just use a refill card and start my service but apparently you have to wait for a new SIM to come or go to the store and get it can't use the one they sent you for the trial and just pay for my service so I said this is stupid why can't I just use what I had so keep the same number I've been giving out but no you have to get a new number You have to get another SIM card It's just that I thought it should be simpler so I said this is stupid with Gerardo got offended told me to stop using foul language warning me twice so yeah I have nothing for this company terrible terrible terrible service. If you didn't have to pick a star I wouldn't give it a star so I'm going to take my refill card sell it give it away I don't know pretty much useless I'll just go with a different service Gerardo didn't even try to help me And apparently I hurt his little feelings by calling his company stupid so there you go that's what you're dealing with.

Can I give them a Zero???
There is NO customer support, the service is spotty, and they refuse to unlock my phone, even though I fall under their "Unlock Policy". Who the hell is running Cricket? I know they're owned by AT&T, which probably explains a LOT, but DAMN, are they seriously trying to swindle their customers that much?

I am so tired of when I go to pay my bill the system NEVER accepts my payment without sending me through all kinds of unnecessariness. Today I was forced to pay an extra 6.00 fee just because I have a new card and your janky system wouldn't accept my new card. I have never gotten any promotions or incentives to retain my service you guys don't offer a upgraded phone nothing, Today was the last straw. As soon as I am able to do so, I will be going with a new company because you all SUCK!!!

Cricket Wireless obliterated my phone number of 25 years when we transferred our account from another provider. Years old connections to friends, family, and clients wiped out, not to mention the chaos it caused on ALL accounts linked to a phone number - banking and numerous apps. #@%$!*& My husband has spent at least 8 hours trying to Cricket to fix the mess it caused by one its call center morons. If Cricket is unable to reverse their mistake it will take hours and hours to change all connections to new number. It's been one week Cricket and I am still waiting. I'm fuming.

Absolute garbage. Intermittent service on a daily basis. Today, I was unable to send or respond to texts, or make phone calls. As soon as the number was dialed it would simply hang up immediately. Virtually ZERO data in high-traffic areas during the day; I.E. grocery stores, or busy retail areas. They also offer the worst phones known to man. Every cricket phone I've used has been total garbage. Glitches galore, poor reception, buggy behavior in most apps, freezing issues that render the phone completely unusable for hours on end - not even being able to restart or turn the device off. The service might as well be nonexistent, because the people working at their stores can't even answer basic questions unless it's about the exorbitant prices of their trash phones. A complete nightmare on every single level. And their 5g service? Unless you're on an ATT plan, it's a f**king joke. Throttled and capped speeds, CONSTANTLY. Avoid at all costs. I was happier with my 2006 Motorola flip phone.

I lose my phone yet cant get through to tell them so use the computer where I go to the site and it wont let me in without the pin they sent to my phone....ok theirs chat, I ask the stupid robot what to do and it tells me to punch in the pin it sent to my phone as well,,,really? I told it over and over "my fkn phones lost!" and it replies yet again it needs the pin it sent me ...service is atrocious its not worth 5 bucks a month...I cant stand it,,,I thought visible was bad...nope this is twice as shtty

Don't get cricket wireless the service sucks it's too high monthly payments. No customer support no technical support I've had them for years they're junk don't waste your money. Daniel

greedy,crappy phones,and will not upgrade unless you have their crappy SUPREME plan smh

Be careful with Cricket, especially if you are traveling. You may think that you have purchased an add-on for international service, but then they will say you haven't paid (despite charging your credit card) and proceed to suspend your account and require you to pay more money to reactivate. When you call them out on it, they will refuse to refund and blame the issue on you. I recommend filing a dispute with your credit card if this happens to you.

One Cricket Wireless employee defrauded me by overcharge on a monthly bill twice. A different Cricket Wireless employee verbally harassed me twice. I have reasons to suspect I have been descriminated against based on my ethnicity and the political agenda of Cricket Wireless employees.

Best service you will find anywhere. Customer for years won't ever switch. I pay $55 month auto pay free unlimited talk text internet everything. I couldn't be happier. I see these other TV commercials they are not as good. Believe me. I have never ever lost coverage or service anywhere.

Cricket's customer service is awful. There's no way to leave feedback. Need a printout of your bill from the website? Good luck. Just call them; I'm writing this while I'm on hold....I have no idea how much longer I'll wait AND THEY MARKET TO YOU CONSTANTLY WHILE YOU'RE ON HOLD.

Only because I can't give it zero star they really don't deserve one star you have to turn your phone off and on several times a day just to remain in 5G it constantly constantly slows down and goes to 4G very very terrible service

I couldn't afford T-Mobile anymore and 4 of 6 people that live in the desert by me use cricket so I tried them and got the free moto g 2025 ( which I give back when you leave cricket) because the reviews on this moto were pretty good. First I called them because there was no sim and was told I'd use esim but from there it was misinformation or out and out lying I was unable to access this esim because I needed a working phone for this Q code to be sent to email that was the first trip of many to town just to use a friend's phone the esim never set up I never had Internet or data , as I stated to the rep where I'm at we don't get wifi we go off data. Actually I could t even make a call, I got stories like " people have been having trouble with that new moto and returning it to many phone companies. When I spoke to there warantee department they said no it's not problematic, no returns , mind you the worker that said this told me to return the phone thru UPS out of my own pocket and they'll send a different phone I was also told to order a normal sim thru Walmart for $10 out of pocket. Near the end of the first month I finally was able to call cricket on the moto to say I still have no Internet this person said looks like they're working on a cell tower by you they'll be done Feb 9 , my bill was due the 8th btw she also said she'd reimburse me the month , gave me a bunch of stuff to reset on moto and would call back in half hour - I'm still waiting. I never got reimbursed and my friend convinced me to give it another month that the configuration was off on the phone but he fixed it. I didn't feel good about this but I needed a phone I'm in middle of no where , my husband just died and I am not in good health either , I really needed to make many doctors appointments. So my $35 a month payment became $45 a few hours before I called them ( WITH MY FRIENDS PHONE AND THIS TOOK HOURS TO GET THROUGH, THERE AI KEPT ASKING THE SAME 3 THINGS AGAIN FOR OVER AN HOUR). When I got through the bill was $50 I paid it as it did seem to work while my friend was here but turns out it was because he'd had my phone piggyback off his hot spot so we could verify things with cricket. It's mid month , 2nd month and still no phone and actually it is worse because now my photos won't even load. I've told them I want my money back, that I'm basically living off toast right now for NOTHING.

Cricket Wireless Dayton Ohio uses your information to stalk you. This Company has made nasty comments and remarks, fathers of employees have actually had access to my house key which I believe was used to make a key at a car place where I was treated horrible, sos car repair in Dayton Ohio. I paid almost two hundred dollars for a new phone and line to have my screen lock changed, it's criminal, I'm disabled,

I am not a customer, but my mother had a cricket charge appear on her credit card as fraudlent activity. When you call cricket, first you cannot reach a person. Then I attempted to use the chat, first the artificial stupidity refused at first to put a person on without my cricket number dispite me trying to explain I do not have a cricket number as I am calling to try to close the fraudlent account. I have the physical credit card information and was never asked once for this once a person did reply via chat. They refused to call me, and then after about 10mins of them replying every 4mins to my texts and asking me the same question nearly 4 times, they told me they check all purchases so I must have approved this and will need to contact my bank to cancel this. Not once did he ask my name, the account number, the credit card info nothing. Save your money and hopefully some kind of class action lawsuit can be filed against these criminals.

Customer service is just awful, I needed help. I got in queue instead of the employee Samantha helping me she made it look like we weren’t connected so she could just close out the chat. I was on Wi-Fi on my laptop, I could see my place in line counting down. I was connected. This isn’t the first time this has happened to me, I have to wait in a long line on the phone or in chat and if they just don’t feel like dealing with you, they just close the chat down. Trying to get someone on the phone is even worse, expect to stay on hold three times longer than the online chat. I have had some great people help me, but unfortunately I have gotten to many Samantha’s before and they just ruin it and it makes you nervous every time you have to get a hold of customer service. I’ve been with cricket since 2015, but I’m really considering Xfinity mobile now.

I 😘 the promotion they use to get you. Free phone and it's a really good one. I hardly ever have a dropped call. Calls come in very clear nearly always. I am disappointed that they don't offer anything to keep you as a customer. It's like they forget the ones that made them. Customer service is rough. Long waits to speak to someone and more times than I care to remember the service rep cannot speak English clearly. It's very frustrating to hold for an hour sometimes two only to get a rep you cannot understand. Only to have the rep get an attitude because you can't understand them.

I've got a hacker in my phone that can see everything I do there watching me thru my camera I've done a factory reset I've changed all my emails and password I can't use anything on my phone cause they will get all my info again I requested to change my number so I can cut them out I've talk to your supervisors and they say I can't change my number cause they want 15.00 to do it I can't get in my bank accounts without letting the hacker to get assets again and you people are so greedy that can't use my device or use any of my accounts cause y'all can't put the 15.00 on my bill so I've paid for my service or anything in my phone because your greed won't let you find a way to change the number without payment of your fee so I've paid my service and now can't use it cause y'all are so greedy that in an emergency you can't find a way to put that fee on my bill I can't use my bank and but anything cause of I do they get asses back in to my account that is just pure corporate greed and so since you can't do it I want a refund of the two weeks I can't use my phone cause y'all can't work that out and I've been a customer for 15 years and this is what you call customer service I will find me a new carrier cause of 15.00 bucks means that much to you greedy I will no longer do business with you and I will tell every person I meet that your greed means more then your customer security I've changed everything but I can't use anything on my phone cause they are coming thru your service to get in to my phone and your half ass security let them in and your greed doesn't have any customer service to help a long time customer that is about the low form of corporate greed there is and I will post this on every site that I can find cause of this is how your customer service you have no customer service you have corporate greed and I will report this to everybody and I can find a lot of places to review cricket and in the end I will turn people from cricket because your greed means more then taking care of you customers and I want a refund for the two weeks I'm can't use my phone because you greedy assholes can't work this out and I will make sure everybody knows your security is shit and your customer service is even worse and I will find a way to complain to the top of your corporation and I will make sure alot of people will see this and at this point I'm ready to go to your store with a big ass sign and I will cover every store you got in Texas I will cost you business and a whole lot more then 15.00 dollars and I guarantee that and you don't know me I will make a job at exposing this greed to every customer I can

The male employee was rude refused to help me with the phone I bought there and made a joke about me not able to work the phone tried pushing his religious beliefs on me! Now I have a phone I can't use that I'm paying for