Cricketdirect Reviews 403

I can only give rating based on MY experience....and it has to be 5 stars ...at first i thought ....mmm ...as i ordered a kookaburra helmet and paid for it... obviously....waited...waited and waited ....no sign ...so i sent a quick email enquiring as to helmets whereabouts....got a super quick response from Jim who explained what had happened and it was very feasible...he offered me some alternatives and after i initially accepted another option.....i suddenly found the helmet i originally wantes on another site...to which i emailed Jim and explained myself and requested if it was possible to switch oreder to some cricket boots......i received a prompt email explaining that this wouldn't be a problem and will post without delay....this was 3.40 on the 17th Feb 22 and at 10.36am 18th Feb 22 the order arrived at my work.....so as for my experience all i can say is FANTASTIC and Many Thanks to Jim specifically who was excellent.......

I should have looked at the reviews - worst customer experience I've ever had. Disgraceful. Avoid this company, shop anywhere but here for cricket equipment. Long story short, ordered shoes for my son - half a size too small, returned shoes at my own expense, Cricket Direct sent them back saying the box was damaged. It isn't its fine. Shoes brand new complete with tags. Total scam - avoid.

I buy the cricket stuff for £645.35, Manager promise to give 5% Cashback once myself gave the positive review on trust pilot.
I left the positive review and start chasing him with no luck.. do not believe on staff unless they give you discount on pot.
My Order number is CD32073

I read the others reviews after ordering a pair of trainers from RunningDirect (which is part of Cricket Direct) and was really worried that there would be a problem. However my experience could not have been more different to some other reviewers. I ordered on Sunday afternoon, got notifications on Monday from both the retailer and courier that the delivery was on its way. I received the trainers in perfect condition first thing on Tuesday morning. Great service at a great price.

If only I had read the reviews before placing an order - utterly appalling customer service.

My son has waited two weeks for his cricket bat and it still hasn’t arrived. No communication whatsoever…

Scam website. Do not use.

Appalling service, have tried to make contact numerous times, they do not respond to emails or answer telephones. No products for Christmas- great! I have now raised a dispute with my bank to try and get mint money back. Avoid at all costs

Wish I had read reviews before ordering nearly £6 delivery and item doesn’t fit. Tried to start a return on Saturday now two days later still waiting for them to ‘process’ a return so I can return the item and get a refund. Crazy system and can’t believe you can’t apply online and do it straight away.

I bought some cricket whites for my teen, they didn’t have a lot of stock, but understandably, it’s at the end of the season. I then read reviews and thought oh no, they are dreadful, that was a mistake, but no it wasn’t they arrived a couple of days later, and in perfect condition! My only complaint is they didn’t sent an email when they had been sent. But that is just a minor niggle. I would definitely order again.

selling all fake goods which broke probbaly same day, no customer service , and conplety rip off . quality rubbish . dont waste money to buy stuff from them

They made a mistake with my order, didn't rectify it and now I am being threatened with legal action. Absolutely crooks and shameful company. AVOID AT ALL COSTS!!

Avoid
Went to their premises in person as I live near by. Before paying for my intended purchases I was told that I would have to provide (i) my full name, (ii) my email address, (iii) my mobile phone number and (iv) my residential address! Upon telling them that I would not do so, I was told quite bluntly that I couldn’t buy from them.
I got what I wanted from some very nice people in Ealing instead.

Ordered my son a cricket helmet.Called after a week to chase up order,told it was with couriers which was delivered that day.Better communication with customer would be better but overall very happy.

Terrible service. Condescending attitude.

Terrible Service!! - you have to pay for your returns in addition to delivery charges on the order
Avoid at all costs

Having placed an order online for trousers and shoes I realised there was a chance they may not arrive in time for when I needed them. But phoned and spoke to Jim who said he would do his best to ensure the items were despatched the same day. Not only that, he phoned to confirm they had been sent and they arrived the next day!

Trying to get a refund is proving very difficult. They didn’t have the item in stock, so no chance of ever receiving the item

Very disappointed with the experience. I have been waiting for my sons cricket bat now for over a week. Last Monday I was promised delivery by DX DELIVERY but every day this week including today the delivery has been cancelled and my much needed bat remains in storage.

Twice I have contacted cricket direct and staff have promised to look into it and call me back and twice they have failed to do so.

The delivery company they use is very hard to contact too.

UPDATE
Still not delivered despite advice that it would be received today.

Ordered a pair of boots for sons birthday 4 days ago, marked as sent on the website order tracking.
Chased today, only to be told they're actually not in stock and would i want something else - NO I don't, and why didn't you tell me that when I ordered.
Won't be rushing back, unless we're desperate and can accept woeful service.

One star is being nice, ordered a bag arrived broken/damaged trying to get a refund is turning into a nightmare, unfortunately I am unable to print the courier label to return it, asked for them to post the return label but no they won’t assist or help, said I should pay to get it returned another way!!! . So wouldn’t say they offer a great service found email response rude as well.