Crexi Reviews 3,203

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being knowledgeable, helpful, and professional, often highlighting their excellent customer service and quick response times. Many people appreciate the smooth and informative user experience, finding the platform easy to navigate and beneficial for their business needs. However, some customers also noted issues with the service, mentioning that the platform did not deliver as promised or that they struggled to find useful data. A few other people also felt that the training sessions were too fast-paced, unengaging, or like pre-recorded videos, making it difficult to understand the content.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, quick responses,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and... See more

User experience

People report positive experiences with user experience, finding the platform easy to use, functional, and... See more

Service

Customers had ambiguous experiences with service, with some praising efficient and knowledgeable assistance.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly hesitated joining the intelligence program at first, but don't regret doing it at all. The advanced search engine and access to owner info gave me the edge i needed to purchase me next... See more

Rated 5 out of 5 stars

Mason has been awesome to work with. He flew all the way up to our office in South Seattle to give us a presentation on how Crexi can help us close more deals. Didn't try to oversell at all, just put... See more

Rated 5 out of 5 stars

I had a training session with Joshua Ellis. He was excellent. He was very knowledgeable on every issue but, equally important, he was engaging and friendly. His bedside manner is enviable. He has a v... See more

Rated 5 out of 5 stars

I have been a user of CREXI for many years. ago I found the value of their product, technology, and customer service superior to CO-Star without the price and hassle. Recently, I had a situation th... See more


Company details

  1. Commercial Real Estate Agency
  2. Market Researcher
  3. Property Investment
  4. Software Company

About Crexi

Written by the company

Crexi is CRE’s fastest-growing marketplace, advanced technology and data platform dedicated to supporting the CRE industry and its stakeholders. From searching for properties to intelligence, our easy- to-use platform is designed to help buyers, tenants and brokers close deals faster than ever imagined. With millions of users and trillions in property value, Crexi is your solution for CRE success.



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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(3,203)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We worked with Martha Pope

We worked with Martha Pope. She was so supportive, convincing us to stick with the price we'd hoped for. There were several offers and the old adage that the first offer is the best offer didn't apply to us. It was worth the wait. When we were willing to spend money in any way she suggested, she said we didn't need to... Honestly, it was a breeze working with her. I would highly recommend her!

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Dont use this service

Dont use this service. Wrong phone numbers, bounced emails. They just want you to sign a 12 month contract and take your money. Do yourself a favor and look for another resourse. They have not even tried to help me. Run from this company and dont give them your credit card information. I gave the a month to rectify.

29 October 2025
Unprompted review
Rated 4 out of 5 stars

Reasonably priced data service

We are a small, family-owned and operated, 128-year old, full service, real estate company. As anyone in the real estate business knows, information is powerful and necessary. After trying a number of competing data providers, we gave up the others because we found CREXI provided comprehensive data that met our needs at a reasonable price.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been a user of CREXI since 2018

I have been a user of CREXI for many years. ago I found the value of their product, technology, and customer service superior to CO-Star without the price and hassle.
Recently, I had a situation that needed to be addressed.
Admitedly it took a period of time, but Jessica Dunphy was finally assigned to the case. With 5* service, she rose to the occasion & CREXI continues to be the best overall product in the marketplace for a reasonable price

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Go Crexi!

The training was incredible. The person presenting answered all questions with full transparency and in detail. Thank you very much!

9 September 2025
Unprompted review
Rated 2 out of 5 stars

He carefully paused between each…

He carefully paused between each sentence however the words that he spoke in each sentence were spoken too fast for me. I couldn’t understand very much of what he said during the entire session.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Help from Crexi

Patrick Clark has been very helpful with walking me through different areas of the Crexi platform I wasn't familiar with. He's shown me tips and tricks that will certainly help my business moving froward and is always offering his time to make sure I can navigate thr platform on my own.

8 September 2025
Rated 1 out of 5 stars

These guys are the absolute worst

These guys are the absolute worst. Expensive, but more importantly poor support on how to use their product.
Two key issues:
They tend to keep properties for sale on far beyond the actual completed transaction so you don’t really know what is available or not.
**Most importantly, I have been trying to cancel my subscription of $900 per quarter since April and they make it impossible to stop using their services. I’m forced now to try and stop payment with my cc company after an extra $1800 charge that I did not want. They want your money and they don’t care about your experience. This thing is a total sham. Use Loopnet. Way better. Crexi is a joke!

4 September 2025
Unprompted review

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