While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

For the some time it was good trading platform. I used it for 2 years. Fast withdrawal, low fees, high performance. I have just one indecent when they removed JDC coin without notification and I lost... See more

Rated 1 out of 5 stars

1. You cannot delete your account by yourself. You must "ask support" to do that. Ridiculous. 2. They cannot accept selfie which is mirrored (by its nature every selfie is mirrored). Even no "mirror"... See more

Rated 1 out of 5 stars

Australian support being removed. Glad i didn't invest anything with this group as now Australian customers will need to trade the coins out of this company or lose them. Scary as a lot of users s... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Information provided by various external sources

Crex24 is a cryptocurrency exchange with fiat currencies depo/with. support@crex24.com


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have been a long-standing user of…

I have been a long-standing user of Crex24 for over ten years, during which I maintained two separate accounts holding Bitcoin (BTC) and Litecoin (LTC). Throughout this period, I did not encounter any significant issues with the platform until I unexpectedly lost access to both of my wallets.
At the time access was lost, my accounts collectively held more than 5 BTC, in addition to LTC. I promptly contacted the original support team to determine the cause of the issue and to seek assistance in restoring access. Despite making multiple attempts to clearly explain my situation and request support, I received no response from the previous support system. The absence of communication caused considerable stress and concern, particularly as I had intended to utilize my BTC and LTC holdings for forthcoming investment opportunities.
Subsequently, a trusted associate informed me that the original Crex24 platform had ceased operations and that a new official recovery website, Crex24.us.com, had been established to assist users with account and wallet recovery. Acting on this information, I contacted the support team through the new platform and provided comprehensive details regarding my long-standing accounts and the loss of access.
The response from the new support team was both prompt and professional. They provided clear, step-by-step guidance throughout the recovery and wallet consolidation process and requested completion of the required KYC verification. Upon fulfilling the verification requirements, my wallet access was successfully restored within 24 hours.
I was genuinely impressed by the efficiency and transparency of the entire process. Although I initially approached the situation with caution, the responsiveness of the team, the clarity of their instructions, and the successful restoration of my wallets ultimately reinstated my confidence. Both my BTC and LTC wallets were fully recovered.
Overall, my experience with Crex24.us.com was highly positive. The support team demonstrated professionalism, expertise, and efficiency. After an extended period of uncertainty and stress, I am sincerely grateful to have regained access to my assets. This experience reflects a marked improvement in customer support and recovery procedures compared to the former platform.

22 February 2026
Unprompted review
Rated 2 out of 5 stars

My experience with Crex24 exchange has…

My experience with Crex24 exchange has been absolutely fantastic. I hit a snag with a withdrawal that initially had me worried, but their team's handling of the situation blew me away. From start to finish, their communication was crystal clear, respectful, and incredibly efficient, which put my mind at ease throughout the whole process.

I want to give a huge shout-out to Jon, Tracey, Kay, and the rest of the support crew for their dedication and attention to every little detail. Their genuine care and professionalism turned what could have been a stressful situation into a breeze. It's not every day you come across a support team that's so committed and responsive.

If you're dealing with any withdrawal headaches, I can't recommend Crex24.us.com enough. They really go above and beyond to sort out issues with integrity, care, and professionalism. Trust me, you're in good hands with these guys.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Made a deposit

Made a deposit, everything went quiet. Logged out and blocked. It felt hopeless, Someone said to report to Rose Lane(GP) , I did and I am glad I listened.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Lost money

Lost money, no answers… until the name in my profile picture became the solution. Trust me, I didn’t think it would work either.

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Crex24 where is your kindness ...

Crex24 where is your kindness .... I hope for the work of the crex24 team and we can return to our crex24 account as it should please cooperate

Dan untuk coin saya yg berada lebih dari 1 milliar rupiah

22 February 2023
Unprompted review
Rated 1 out of 5 stars

THEY STOLE MY FUNDS

I deposited my dacxi token from dacxi exchange and traded on crex24 for 2055USDT and next few hours the whole funds was gone from my crex24 account. This happened June 2021. I opened a support ticket. The customer service kept giving different stories and my funds was stolen by this
fraudulent crypto exchange just like that. At a time when I was so much in need of money. They need to be shut down. Why isn't SEC going after fraudulent exchanges like Crex24?

Find below my mail to crex24:

Hello,

I have unresolved issue in my account.
2055usdt is missing from my account.

On 20 June, 2021, I deposited 50,000 dacxi token to my crex24 and sold it for 2055usdt. Now I can't find this funds in my account yet on the blockchain it shows evidently that I deposited the 50,000 dacxi on crex24.

So this is my issue.

22 December 2021
Unprompted review
Rated 1 out of 5 stars

They block my account and--?

They block my account and I made a…
They block my account and I made a profit but I couldn’t login anymore on my account and I can’t even withdraw the money which I deposited 280$.Today i got phone and asking me to allow enter my pc for helping to open block account.

12 October 2022
Unprompted review
Rated 2 out of 5 stars

Good trading platform (was)

For the some time it was good trading platform. I used it for 2 years. Fast withdrawal, low fees, high performance. I have just one indecent when they removed JDC coin without notification and I lost some little money.
Now this exchange closed for most of the world.

28 June 2022
Unprompted review
Rated 1 out of 5 stars

CREX24.COM IS A SCAM !!!!

CREX24.COM IS A SCAM !!!!
Please don't use it !
They delisted a coin without sending any message to users !
I found my account depleeted and I lost 1000 USD !
The crex24 suport team did not helped me at all !
For your own sake, use another exchange !

27 February 2022
Unprompted review
Rated 1 out of 5 stars

They are top rated scammers

They are top rated scammers. Manipulating ETHM and helping to manipulate explorers.
I transferred ETHM from my wallet to sell but refused to deposit in my account with excuse that you transfer other number token of ETHM although they not showing ant specific serial numbers for ETHM token. When I asked to revert my token to my wallet became silent and not transferred same. DON'T trade with CREX 24.
Be aware from such scammers.

19 November 2021
Unprompted review
Rated 1 out of 5 stars

Australian support being removed.

Australian support being removed.
Glad i didn't invest anything with this group as now Australian customers will need to trade the coins out of this company or lose them.
Scary as a lot of users sit of crypto for years before checking.
If it happened with Australia cloud it happen in your country?
Better to use a more main stream trading site like HotBit.

25 September 2021
Unprompted review
Rated 1 out of 5 stars

Crex 24 = Horrible Scammers

These are a bunch of scammers preying on people who do not have the clout to bring them to justice. They have had £500 of my money for over a year and I cannot access it or obtain a refund. They have robbed thousands of innocent people of funds over the past two years and yet they are still advertising their services with impunity. Fraud services need to investigate these people and recover the monies stolen from innocent investors, but then again Pigs might Fly.

3 August 2021
Unprompted review
Rated 1 out of 5 stars

15 May 2021

9 May 2021
NUMBER ONE THIEVES SCAMERS
PLEASE PLEASE PLEASE
don't put a penny with them, they will never give you back your money, if you put your money there and they say they are giving it back, don't trust them just leave the money with them otherwise they will steel more money from you. I am saying this from my own experience and trust me.

15 July 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look