Crew Life at Sea Reviews 49

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as professional, supportive, and genuinely invested in their success. Customers frequently highlight the exceptional service, noting how the team guides them through every step of the process, making it feel easy and stress-free. Many appreciate the personalized approach, with some mentioning specific individuals who were patient, caring, and always available to assist. However, some people also felt that the work environment was challenging, particularly concerning professionalism, communication, and HR processes. These reviewers mentioned issues such as not receiving amended contracts for new roles, concerns regarding intern compensation and workload, and a lack of proper grievance procedures.

What people talk about most

Staff

People report positive experiences with staff, highlighting the extraordinary and world-class guidance and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the smooth and... See more

Customer service

Users describe positive interactions with customer service, highlighting the extraordinary and world-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge shoutout to the team at Crew Life at Sea! Being a seafarer isn’t always easy, but having an agency that actually cares about your well-being makes all the difference. They’ve been more than just... See more

Rated 5 out of 5 stars

Am so grateful that I was assisted through out my process it wasn't easy at some point I felt like giving up but the push crew life at sea gave me made me have hope that everything will be ok... See more

Rated 5 out of 5 stars

Crew Life at Sea has been incredible from start to finish! They guided me through every step of the process in securing a job on a cruise ship, making what could have been overwhelming feel easy and... See more

Company replied

Rated 5 out of 5 stars

Huge shoutout to the team at Crew Life at Sea! Being a seafarer isn’t always easy, but having an agency that actually cares about your well-being makes all the difference. They’ve been more than just... See more


Company details

  1. Recruitment Service

Written by the company

Welcome aboard to Crew Life at Sea, your premier Cruise Ship Recruitment agency based in the vibrant city of Cape Town, South Africa. At Crew Life at Sea, we are dedicated to connecting skilled professionals with their dream jobs on board luxurious cruise ships. With years of experience in the industry, we have become a reliable partner for both our candidates and clients. Our passionate team of recruiters possesses extensive knowledge about the cruise ship industry and collaborates closely with our clients to deliver tailor-made solutions that meet their unique requirements. We recognize that the cruise ship industry demands expertise, dedication, and adaptability. Therefore, we engage with the most experienced and enthusiastic professionals in the field, ensuring that we consistently provide top-notch services to our clients. Our recruiters are highly skilled individuals who bring a wealth of experience to every recruitment challenge, making sure that the crew members we place are the best fit for the job. At Crew Life at Sea, we are committed to helping our candidates achieve their aspirations. Our personalized approach guarantees that each candidate receives a solution tailored to their skills, background, and career goals. From the moment you get in touch with us, our dedicated team will offer comprehensive support and guidance throughout the recruitment process. What sets us apart is our dedication to building lasting relationships with our clients. We have a proven track record of successfully placing outstanding candidates on some of the world's most prestigious cruise ships. Whether you are an experienced crew member aiming to advance your career or a cruise ship owner searching for exceptional staff, Crew Life at Sea is your go-to agency. Ready to embark on your dream job or find the perfect addition to your crew? Our team is here to assist you every step of the way. Let Crew Life at Sea be your compass, guiding you towards a successful and rewarding career at sea. Bon voyage!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From my first contract to now starting…


From my first contract to now starting my 3rd, @CrewLife at Sea has been part of the journey every step.
Thank you for believing in me and opening doors. Truly grateful 🙏🏾✨
If you’re sitting there doubting yourself, thinking _“they won’t choose me”_ — I was you.
Apply. Take the chance. Your journey can start here too.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Crewlife at sea made sure that all I…

Crewlife at sea made sure that all I need for my embarkation is made available in time, such that I had no pressure. The guidance and support is extraordinary and world class. The team also make a follow up on me while onboard, I'm really pleased

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Crew life at sea

Crew life at sea, you are the best Agent for ever. I do appreciate your assistance and supportive towards me.

Thank you for your good work, stay blessed.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience with crewlife at sea has…

My experience with crewlife at sea has been amazing from the very first day,,from interviews to getting me onboard,the whole process was so smooth and transparent,i never struggled with anything,,,and yes the company is doing a great job bcoz this is all free of charge you dont have to pay anything for you to be onboard.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Concerning employment practices and salary handling

I am posting this as a former employee to share my personal experience at Crew Life at Sea.

During my employment, I found the work environment challenging, particularly around professionalism, communication, and HR processes.

After resigning, my full salary was not paid as expected. A significant amount was deducted in relation to a loan. This was done without a proper payslip, and when I requested my employment contract, loan agreement, and salary documents, I did not initially receive full or clear copies. I later received partial information and an email “salary breakdown,” which did not meet the standard of a formal payslip.

I also experienced frequent phone calls and legal warnings when I requested documentation, which felt stressful and unproductive. I believe requests for payslips and contracts should be handled transparently and professionally.

During my time there, I observed practices that concerned me, including:
• Interns working full-time while receiving minimal compensation described as a transport allowance
• Staff being expected to assist with office cleaning tasks unrelated to their job roles
• Communication with candidates that sometimes felt pressuring or discouraging

I believe the company could significantly improve by ensuring lawful salary processes, providing contracts and payslips promptly, treating interns and employees fairly, and handling disputes respectfully and professionally.

Based on my personal experience, I would advise anyone considering employment here to carefully review employment terms and ensure they are comfortable with the company’s HR and management practices.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

With great appreciation.

I dearly appreciate the help I have got from crew life at sea from my recruitment interview to this day. I would like to particularly thank Chard who took a chance at me and motivated me to be confident. Every time when I needed assistance with Documents and response the team was always there ,though sometimes the response is a bit slow which becomes frustrating but it's human nature to be frustrated and considering I am not the only candidate it's acceptable and requires understanding that it will take a lil more time for me to be assisted but nevertheless I am really happy and greatly appreciate the support and assistance.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Huge shoutout to the team at Crewlife@sea

Huge shoutout to the team at Crew Life at Sea! Being a seafarer isn’t always easy, but having an agency that actually cares about your well-being makes all the difference. They’ve been more than just an agent; they’ve been a partner in my journey. If you’re looking for a team that is responsive, transparent, and genuinely invested in your success, look no further!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Huge shoutout to the team at Crew Life…

Huge shoutout to the team at Crew Life at Sea! Being a seafarer isn’t always easy, but having an agency that actually cares about your well-being makes all the difference. They’ve been more than just an agent; they’ve been a partner in my journey. If you’re looking for a team that is responsive, transparent, and genuinely invested in your success, look no further!

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Am so grateful that I was assisted…

Am so grateful that I was assisted through out my process it wasn't easy at some point I felt like giving up but the push crew life at sea gave me made me have hope that everything will be ok
Am so satisfied and thanks to Dan and the rest of the Team its Khulekani on board now at celebrity infinity ♾️

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Follow up on my last review

My erstwhile employer is now flexing muscle by roping in lawyers. It is interesting that it failed to live up to its undertaking to remunerate me yet it has money to pay lawyers to threaten me.

Evidently, the struggle for the African child is far from over, 30 years into the so-called manumission from white exploitation.

Thankfully we have the Legal Practice Council to protect us from legal practitioners who, paid by rogue employers, can threaten vulnerable people like me.

My rights are fully reserved, and the struggle continues.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Words only will not explain how Happy…

Words only will not explain how Happy iam. Crewlifeatsea and all the team everyone who assisted me to get my dream jon Thank you. It was long waiting but Mhh it was worth it. Good salary the best if i convert it to my home currency. River cruising we here.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The very best recruitment agency ever

The very best recruitment agency ever, from step 0 up to now they're still standing with me, very helpful and considerate, thank you for the very big opportunity crewlifeatsea, much love to you guysand keep it up , you're number 1🫠🫠🤭

4 June 2025
Unprompted review
Rated 5 out of 5 stars

My medal goes to u guys crewlife at sea…

My medal goes to u guys crewlife at sea
You create a great team with the crew that even when traveling u will never feel alone .and all the necessary documentation is well prepared that in any country you travel safely and without fear knowing who your backup team is
.Crewlife at sea ..really u are the world leading agency .a heartfelt thank u

21 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look