Crestpharmacy Reviews 75

I am finding since recent staff changes the turn around time for prescriptions is appalling. Ordering medication and collecting it one week later should give ample time to get it sorted, not to have to come in to be told on more than one occasion “oh it’s not ready yet, the will be a 20 minute wait” it is not acceptable

2 days to prepare a prescription and still not ready 🤷🏼‍♂️ it seemed like a market in there today ( hamworthy,poole)

Crest Pharmacy , Canford Heath, Poole have really gone downhill recently. I put a prescription in for Insulin, and have waited 15 days for it. I was promised a delivery date twice, but on both dates it did not arrive. I have tried to phone them on many occasions, but they seem to have switched the phones off. The queue outside gets longer everyday, with many complaints from patients waiting for their, prescriptions. I was without Insulin from Sunday evening to Tuesday afternoon, and was also told by Crest, Hamworthy, that my type had been discontinued. I was helped by 111, who contacted a Doctor to help. As this was a Bank Holiday, he advised me a pharmacy that could supply it, which I was grateful to receive. We called in to Canford Heath on 6th May. It was open, although they say they are closed between 1pm to 2pm. The assistants were standing chatting, and my order which should have been delivered days before, had not even been started. I got the Insulin which supposedly had been discontinued. I have now changed to a decent Pharmacy

Absolutely incredible. Very friendly and, more importantly, efficient and professional. My normal local pharmacy have been sort of OK, but many issues. As a diabetic I need certain medication, which, time and time again became an issue for many reasons. Crest sorted everything out straight away. Thank you guys - our family will be returning.

I have been sorting blister packs for my Dad and have received a fabulous service from Crest Pharmacy. I have been dealing with the pharmacist Ash on several occasions now and she has been exceptional! I would highly recommend using them.

Crest Pharmacy has mixed reviews. While the staff are generally friendly and go the extra mile to help customers, there have been some issues with prescription deliveries and communication. One customer experienced a lengthy phone wait and incomplete tablet delivery, with no clear update on when the rest would arrive. Additionally, another customer highlighted the lack of contact methods to reschedule appointments. Overall, it's a balanced experience with room for improvement, especially in customer communication. 3 stars.

I was on the phone for 1 hr plus and hung up. I was delivered some tablets that said there were 16 out of 56, which would only last me a few days. Considering the date was 23/07/24 and it is now 29/07/24, I need the rest. I have to have my prescriptions delivered at the moment, and there was no note to say when I would get the rest. Still waiting.

The staff always go the extra mile, Norma was very helpful this morning as she always is, they are always helpful and friendly

Thank you very much for looking after me at Crest Pharmacy in Co Op Kidderminster yesterday ! My prescription was emailed over by my dentist and the young lady acknowledged receipt and had it ready for my collection within the hour. She even came to the counter to find me to check all was well ! I am so very grateful to you all for your friendly and efficient approach particularly when not feeling too good it is appreciated. Thank you again.

Absolutely great service. The nurse was friendly and efficient.

turned up for my 1.30pm flu jab appointment as booked on line.
only to be met with a very cold and unprofessional welcome and response from the staff and pharmacist.
I quote "well I don't know why it's let you book that slot, we don't do them at that time". not one of them said sorry, how can we help etc I was just left standing there like a lemon.
I found their whole approach really unprofessional. I walked out and won't be returning

The lady was lovely and really put me at ease. The service was convenient and quick. A great fit for someone who's work and life is busy.

Friendly and efficient staff. Quick service

Short, quick and as painless as a CVOID jab can be. Very happy with the service :)

Really nice lady. Easy & no waiting time.

Very quick and easy and pleasant and polite staff

I only had the flu vaccination today, but this was quick and painless!! I was impressed with the gentleman who vaccinated me, and his manner was reassuring and put me at ease!

Quick, friendly and knowledgeable.

Booked online and got the flu jab at my local GP pharmacy.
Very happy with the service