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CrepsUK Reviews 413

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TrustScore 4 out of 5

4.2

Streetwear Store
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Rated 5 out of 5 stars

I reached out to crepsUK for a Chanel piece that I had searched over the world for and asked other personal shoppers and they came through! The service was wonderful, it was a large purchase so they s... See more

Rated 5 out of 5 stars

I bought all my different series of Labubus becus i mad on them , They Authentic boxed everything you would wish for . A fantastic reliable honest company . Thank you to Creps uk You made me... See more

Rated 1 out of 5 stars

I am not sure if this is a real site I place an order about a week ago for a hoodie that was supposed to arrive within 1/3 days. I haven’t received anything nor an update Iv tired to call & email.... See more

Rated 5 out of 5 stars

Was a bit hesitant after reading some of the reviews. But once I placed my order I realised that a lot of the negative reviews are from Karen’s. Transaction was smooth was kept in the loop about dispa... See more

Company details

  1. Streetwear Store

Written by the company

Exclusive footwear, clothing and luxury accessories connoisseur. Worldwide shipping.

Contact info

4.2

Great

TrustScore 4 out of 5

413 reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bad customer service

Write a review on here, not a good one may I add, and got refunded the same day, with no reason why. Said I didn’t email them when I did as I have the proof.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Contacted me telling that the jacket is…

Contacted me telling that the jacket is out of stock when but when I bought the coat every size was in stock

17 January 2025
CrepsUK logo

Reply from CrepsUK

Hi,

We sincerely apologize for the inconvenience caused. When you placed your order, the jacket showed as in stock due to an inventory issue on our website. As soon as we realized this, we contacted you to offer an alternative or to source the jacket for you with a slight delay in shipping. However, you requested a refund, which we processed promptly, and you confirmed you were happy with this resolution. We truly appreciate your understanding and are working to ensure this doesn’t happen again.

Kind regards
CrepsUK Customer Service

Rated 5 out of 5 stars

Repeat customer

I’ve ordered a few times from CrepsUK and each time the service has been excellent. My orders came quickly and the customer service was very helpful when I’ve had to reach out. They always have what I’m looking for even when it’s hard to get elsewhere. Will continue being my go-to

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Placed an order for my husband but…

Placed an order for my husband but picked the wrong shoe unfortunately. Contacted customer service and it was so easy to have my order changed. Shoes arrived in no time and I have a happy husband! Will definitely be ordering again!

22 November 2024
Unprompted review

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