Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more
Company replied
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
Company replied
Company details
Written by the company
Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.
Contact info
United Kingdom
- creditengine.co.uk
4.3
Excellent
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to work with and a handy…
Really easy to work with and a handy card to have with the time you might need them
21 March 2026
Unprompted review
Reply from Credit Engine
Dear Joseph,
Thank you for your 5-star review!
Kind regards,
The Credit Engine Team
Taking back financial control
I think this may genuinely help me generate a positive credit score. Proactive. Organised. Taking back control.
20 March 2026
Unprompted review
Reply from Credit Engine
Dear Matthew,
Thank you for your 5-star review!
We are so pleased we could help you on your journey to generate a positive credit score and take back control of your finances.
Kind regards,
The Credit Engine Team
I've only just signed up to credit…
I've only just signed up to credit engine and I hope they will help me with my money
20 March 2026
Unprompted review
Reply from Credit Engine
Dear Linzi,
Thank you for your 5-star review.
We are delighted you have chosen to sign up with Credit Engine, and we are committed to helping you with your financial goals.
Please reach out if you have any questions as you get started!
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Muhammad,
Thank you for your 5-star review!
We're thrilled to hear you had a brilliant experience.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Fiona,
Thank you for your 5-star review!
We're delighted to hear you found us very helpful. We appreciate you taking the time to leave a review.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Alish,
Thank you for taking the time to leave us a review!
We're glad you found our service "Pretty convenient."
Kind regards,
The Credit Engine Team
They are very quick at dispatching…
They are very quick at dispatching items and pricing is good. Improvements maybe could lower the cost of the Amazon prime.
9 March 2026
Unprompted review
Reply from Credit Engine
Dear Salah,
Thank you for your 5-star review!
Kind regards,
The Credit Engine Team
Credit engine was so easy to use
Credit engine was so easy to use
It was brilliant
18 March 2026
Unprompted review
Reply from Credit Engine
Dear Rune,
Thank you so much for your 5-star review!
We're thrilled to hear that you found the Credit Engine so easy to use and brilliant.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Amy,
Thank you for your fantastic 4-star review!
We are so glad to hear you found our service "Fab and easy to use."
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Sujith,
Thank you so much for your 5-star review!
We're glad to hear you found our service "Good and easy to use."
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Ryan,
Thank you for your fabulous feedback!
We'll be sure to pass on your kind words to the team member you spoke with.
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Maciej,
Thank you for your 5-star review!
We're glad to hear you found it "very good".
Kind regards,
The Credit Engine Team
Reply from Credit Engine
Dear Egle,
Thank you for your 5-star feedback!
We're glad to hear you found the page helpful.
Kind regards,
The Credit Engine Team
A trap …
A trap for loan seekers is hidden among the information I filled out for the loan. Despite not accepting any trial membership, I was suddenly charged $19.99. Customer service claims I received an email informing me of the trial period—which is not true. I also didn't provide the code with my credit card. I do not recommend this.
When I realized today that your company had debited my account for £19.99, I emailed the company requesting a refund and cancellation of the supposed membership, which I hadn't agreed to. I explained that I hadn't received any email from the company about the 14-day trial period and requested a copy of the email. The response only stated that the email had been sent to my email address (the email and its copy are undated). Furthermore, customer service insisted that I had provided the 3-digit CVV code from the back of my bank card. This is absolutely impossible, as I would never have given the code to some random, unknown company. They refused to refund me the debited amount because the 14-day trial period had supposedly expired.
16 March 2026
Unprompted review
Reply from Credit Engine
Dear Alicja,
I would like to speak with you to discuss this further.
Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?
You can also contact us via the contact form on our website.
Kind regards,
The Credit Engine Team
Explaining about my score and things…
Explaining about my score and things pin to pin. truly recommend to everyone.
16 March 2026
Unprompted review
Reply from Credit Engine
Dear Akhil,
Thank you for your fantastic 5-star review!
We are delighted to hear that you would truly recommend us to everyone.
We appreciate you taking the time to explain your scoring and your positive experience with us.
Kind regards,
The Credit Engine Team
Absolute subscription trap
Absolute subscription trap. I’m on a very limited income, and would never knowingly sign up for a subscription that charges me £19.99 to essentially do nothing.
Edit: they have agreed to refund one of the 19.99 payments. I’ll update my review when i receive it.
16 March 2026
Unprompted review
Reply from Credit Engine
Dear Seth,
Thank you for your time today; I am pleased we were able to resolve the issue.
Please do not hesitate to contact us if we can be of any further assistance.
Kind regards,
The Credit Engine Team
Nice Website
It is a very good website. You get an overview on your credit score with some help to improve it. I recommend using it for a long time to really see the result.
15 March 2026
Unprompted review
Reply from Credit Engine
Dear Ange,
Thank you for your fantastic 4-star rated feedback!
We're so pleased to hear that you find the website very good and that the credit score overview and improvement help are useful.
Kind regards,
The Credit Engine Team
Quick and clear
15 March 2026
Unprompted review
Reply from Credit Engine
Dear Rose,
Thank you for your 5-star review!
We're glad to hear that you found our service "Quick and clear."
Kind regards,
The Credit Engine Team
It was straight forward
It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock
15 March 2026
Unprompted review
Reply from Credit Engine
Dear Steph,
That's wonderful to hear your experience!
We aim to make the process as quick and effortless as possible.
Kind regards,
The Credit Engine Team
Very excellent
14 March 2026
Unprompted review
Reply from Credit Engine
Dear Altin,
Thank you for your excellent 5-star review!
We're delighted to hear you had such a positive experience.
Kind regards,
The Credit Engine Team
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