Credit Engine Reviews 2,185

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 977 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, finding the platform easy to navigate and understand. Many people praise the service for its efficiency and the clarity with which information is presented, especially regarding credit scores and loan options. The staff and customer service are consistently described as helpful, professional, and understanding, providing clear explanations and quick resolutions. However, some customers were dissatisfied with unexpected charges, reporting confusion or a lack of awareness regarding subscription services that led to deductions from their bank accounts. A few other people also felt that the company did not deliver on promised financial assistance, leading to confusion and frustration regarding payments and loan applications.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the quick setup,... See more

Service

Customers had positive experiences with service, often praising the efficiency and helpfulness of the... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the helpfulness and... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Within a blizzard of emails and texts, unknown to me CE set up an account and deducted money from my bank. However when I spotted it and contacted them (which you will not be surprised to hear is extr... See more

Company replied

Rated 4 out of 5 stars

I’ve just signed up with them, and the person I spoke to was very helpful. He walked me through the forms and explained everything as we filled them out. I would recommend Credit Engine to anyone who... See more

Company replied

Rated 4 out of 5 stars

It was straight forward few details and done within about 5 mins 👌🏻 may be even less wasnt watching the clock

Company replied


Company details

Written by the company

Credit Engine was set up to help UK consumers who are struggling to access credit, to understand their credit profile and find credit products that work for them. Whether you have an issue with your credit file you need help with, or want to understand what’s affecting your ability to get credit, we can help. Our team of credit experts are on hand to help you understand what lenders see when making lending decisions. Get a personalised action plan with tips and tasks to help you manage your credit score. With daily updates and 24/7 access to your credit report, you can track your progress towards a healthier credit profile. Try us free for 14 days, membership is £19.99 per month thereafter. You can easily cancel online at any time. If you cancel within your free trial you will not be charged.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Quick set up and easy to access portal but confusing process

Quick set up and easy to access portal, but found confusing when applying for a loan application not saved on my account which has been approved in principle, so had to reapply and was then denied a loan - so unsure of process other than to initiate creating an account with false loan approval decision

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

I would like to speak with you to discuss this further.

Please could you provide us with some more details using the link that's been emailed to you from Trustpilot?

You can also contact us via the contact form on our website.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Best ever app for credit score buiding

Best ever app for credit score buiding

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Muhammad,

Thank you so much for your positive 5-star review!

We are thrilled to hear that you found Credit Engine to be the best app for building your credit score.

Helping our customers strengthen their credit profile is our top priority.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very good service

2 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Paul,

Thank you so much for your positive 5-star review!

We're thrilled to hear you had a very good service experience with us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Pretty straight forward and super easy…

Pretty straight forward and super easy to use

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Ryan,

Thank you so much for your 5-star feedback!

We are thrilled to hear that you found our platform straightforward and super easy to use. Providing a seamless experience for our members is our top priority.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Easy to use and user experience is good

Easy to use and user experience is good

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Jason,

Thank you so much for your 5-star feedback!

We are delighted to hear that you found our service easy to use and that you enjoyed the user experience.

Kind regards,

The Credit Engine Team

Rated 4 out of 5 stars

helpful when you need it

helpful when you need it

5 May 2026
Credit Engine logo

Reply from Credit Engine

Thank you for your 4-star review.

We are delighted to hear you found our service helpful when you needed it.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

The credit engine service really stands…

The credit engine service really stands out as an excellent resource for finding the best possible loan quote specifically tailored to your needs.

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Prateek,

Thank you for your 5-star feedback!

We're delighted to hear that you found our site great and helpful for obtaining personalized loan quotes tailored to your specific circumstances.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

It was such a good experience staff…

It was such a good experience staff took great care of customers

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Bethanie,

Thank you for your 5-star review!

We are delighted to hear that you had such a good experience and that our staff took great care of you.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Really helpful

Really helpful, would definitely recommend

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Emily,

Thank you for your recommendation!

We are thrilled to hear that you found our service helpful and that we could assist you on your credit journey.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

it's probably the best ⭐ and…

it's probably the best ⭐ and trustworthy thank you Credit Engine

5 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear David,

Thank you for your fabulous 5-star review!

We are delighted to hear that you consider Credit Engine the best and a trustworthy service.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Credit Engine is brilliant

Credit Engine is brilliant. Informative.

4 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Joan,

Thank you for your 5-star review!

We're so glad to hear you found Credit Engine brilliant and informative.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Everything

That they made my day

4 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you so much for your kind words!

We are thrilled to hear that our service made your day.

Providing a positive experience for our customers is our top priority, and feedback like this motivates the team.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

serious and respectful with customers

serious and respectful with customers, I recommend with confidence

4 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Maria,

Thank you for your 5-star review.

We are delighted to hear that you found our team to be serious and respectful with customers, and that you recommend us with confidence.

Your kind words are greatly appreciated.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Awesome job well accomplished by…

Awesome job well accomplished by touching millions of lives

3 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Tunde,

Thank you so much for your fabulous 5-star feedback!

We are delighted to hear such positive feedback and that you feel we are making a difference in the lives of millions.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very helpful in building my credit

Very helpful in building my credit

3 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Thank you for your 5-star feedback.

We are delighted to hear that Credit Engine has been very helpful in building your credit.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Good for keeping track of credit

Fantastic :)

2 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Aidan,

Thank you for your fantastic 5-star review!

We are delighted to hear you are finding Credit Engine useful for keeping track of your credit.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Great company

Great company

1 May 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Rachel,

Thank you so much for your positive 5-star review!

We're thrilled to hear you had a very good experience with us. Your feedback is greatly appreciated.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Love it and so happy

Love it and so happy

22 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Amir,

Thank you so much for your positive review!

We're thrilled to hear you had a very good experience with us.

Kind regards,

The Credit Engine Team

Rated 5 out of 5 stars

Very easy to understand

Very easy to understand

28 April 2026
Unprompted review
Credit Engine logo

Reply from Credit Engine

Dear Gino,

Thank you for your 5-star review!

We're delighted to hear that you found the information very easy to understand.

Kind regards,

The Credit Engine Team

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