I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more
Company replied
Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more
Company replied
If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more
Company replied
Company details
About Credit Canada
Written by the company
For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.
Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.
Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.
Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.
Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.
Contact info
90 Sheppard Ave East, Suite 304, M2N3A1, Toronto, Canada
- 18002672272
- info@creditcanada.com
- creditcanada.com
4.9
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feeling good about taking on my debt
Saj was very easy to talk to, patient and explained everything clearly. I feel good about taking control of my debt, and am optimistic for the future
27 June 2025
Reply from Credit Canada
Hi Jeremy, thanks for sharing your experience with us. It means a lot to see that you are feeling more optimistic for the future.
Keep up the good work Brandon
Brandon did a great job today and he answered all my questions and concerns. Give this man a raise!!
25 June 2025
Reply from Credit Canada
Hi Jamilla, thank you for taking the time to share your review with us. We are pleased Brandon was able to answer all your questions and concerns.
Patient and Understanding
Brandon was very understanding and not judgemental. He presented my options clearly and im very happy with the service.
23 June 2025
Reply from Credit Canada
Hi Brendon, thank you for taking the time to share your review with us. We are pleased to hear that you were happy with the service.
Reply from Credit Canada
Hi Steven, thank you for taking the time to share your review with us.
its really great
23 June 2025
Reply from Credit Canada
Hi Umer, thank you for taking the time to share your review with us.
Cathy was professional and experienced
Cathy was professional and experienced. She was understanding and non- judgmental. I'd definitely recommend Credit Canada to anyone who is struggling and needs some sound advice.
20 June 2025
Reply from Credit Canada
Hi Kelly, thanks for the review. We appreciate the recommendation. It means a lot to us.
Feeling confident with the support I have received so far
I first spoke with Kathleen who was very sweet and helpful, she connected me with Doris who is very supportive and empathetic. She was very transparent and informative when going over options, questions and concerns which I appreciate tremendously. Though this is just the early stages I am feeling confident that Credit Canada has my best interest in mind.
18 June 2025
Unprompted review
Reply from Credit Canada
Hi Sarah, thank you for taking the time to write us a review. Our client's best interest is always our main priority.
Horrible communication and downright unreliable
Very shady company with poor communication and absolutely zero follow up. I to this day have never received confirmation that my plan was actually completely (or my money actually received by the creditors because I STILL get statements years later) so I can't even vouch for the legitimacy of this organization because I very well might have been scammed this whole time. Would not recommend; I feel no "trust" with them and no one there seems at all competent
16 June 2025
Unprompted review
Reply from Credit Canada
Hi Jon, thank you for taking the time to share your honest feedback with us. Our goal is to ensure that every customer has a positive experience, and your feedback will help us make meaningful improvements. If you’re open to it, we’d appreciate the chance to discuss your concerns further. Please call in and ask for a manager. Hope that we can connect shortly.
A great experience
I found Brandon to be very helpful and knowledgable and much appreciated. The time he took with me to explain everything and make me feel comfortable.
13 June 2025
Reply from Credit Canada
Hi Barry, we are pleased to hear that your conversation with Brandon went well. Your feedback means a lot to us. Thanks,
Understanding & supportive.
10 June 2025
Reply from Credit Canada
Hi Wayne, thanks for taking the time to write us a review. We truly appreciate it.
Reply from Credit Canada
Hi Kopilnath, thank you for taking the time to provide us with a review. We are pleased to hear that you had a great conversation with your counsellor.
Fantastic experience
Brandon was a fantastic consultant. He was friendly, open, and definitely made me feel comfortable about speaking to him about my situation. He helped walk me through my options and pointed me in the right direction for my needs. Definitely recommend
12 June 2025
Reply from Credit Canada
Hi Amanda, thank you for providing us with your feedback. It is always nice to hear how our clients are feeling after they speak to one of our counsellors. Our clients experience truly means a lot to us.
Reply from Credit Canada
Hi Stan, thanks for taking the time to provide us a review.
Reply from Credit Canada
Hi Jasmine, thanks for taking the time to provide us with a review. We are happy to hear that your experience was helpful.
The counsellor I spoke to was very…
The counsellor I spoke to was very kind, professional and empathetic. I was made very comfortable with the process and all questions answered.
8 June 2025
Reply from Credit Canada
Hi Jenna, thanks for taking the time to provide us with this review. It is always nice to hear that our counsellors are speaking with their clients in a kind, professional, and empathetic way.
Reply from Credit Canada
Hi Riyad, thanks for taking the time to provide us with a review. We truly appreciate it.
Give it a shot
Saj was amazing. He guided me through each program, went through my budget, explained everything in detail and went above and beyond to help. I was really nervous to call, but Im glad I did.
4 June 2025
Reply from Credit Canada
Hi Vanessa, we appreciate your feedback and taking the time to write this review. We think Saj is amazing as well.
Brandon was very helpful,and put me at…
Brandon was very helpful,and put me at ease.He answer all my question l am looking forward ,l know with his help ,the future will get brighter.
Thank you Brandon
3 June 2025
Reply from Credit Canada
Hi Deborah, we appreciate your feedback and taking the time to write this review. We are pleased to hear that your conversation with Brandon has put you at ease and that you are looking forward to a brighter future. Thanks
Very helpful
Brandon was incredibly helpful and helped me understand the options I was given by my bank, and gave me more options that were not originally provided to me. It was very reassuring and helped me regain hope that I had lost. It was really meaningful to me that he wasn't trying to sell me on something that wouldn't actually benefit me in the long run.
2 June 2025
Reply from Credit Canada
Hi Jessica, we are pleased to hear how helpful Brandon was in your conversation. Credit Canada is truly unbiased and only wants to support each client in achieving a better future.
Craig Stewart he was a very…
Craig Stewart he was a very professional and he handled everything and gave me a peace of mind and gave me all the best options and made it a very smooth experience
2 June 2025
Reply from Credit Canada
Hi, we truly appreciate your feedback. Credit Canada's understands how important it is to have that peace of mind regarding their financial future, and we were pleased to be of assistance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.