Fraudsters who take your money by exploiting the weaknesses in TSB's security which, incredibly, permit "Companies" to set up a direct debit (in our case for £9.94) on your account using only your s... See more
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Easy to use platform with some helpful tools such as the ability to see which factors are affecting my score the most. Handy to see this and my credit report in the same place so I can make better dec... See more
Credibble collected DD £7.95 form my account twice (April & May). Not authorised since I already have other services in place and never heard of them. Waiting their CC response before denouncing... See more
Company replied
Never heard of Credibble until direct debits turned up on my bank statement. Judging by the reviews this is not an isolated incident, so they clearly have an issue. For fixing the problem they are ask... See more
Company replied
Company details
Information provided by various external sources
Our journey starts with a major discovery about borrowing money: lenders don’t use your credit score. Ever since we’ve been working to fix the broken system. In response to this, we’ve developed Credibble, a financial tool to help you discover the problems your credit score hides, with tailored insights to unlock cheaper credit. We’re on a mission to empower you in your personal finance. Credibble provides unbiased, transparent, and free credit reporting to everyone. With our tools and guidance, we make it simple to tackle debt, access better financial products and achieve your goals. By bringing clarity to credit, we believe borrowing money can be fair and affordable for all.
Contact info
Plexal, 14 East Bay Lane, Here East, Stratford, London, E15 2GW, London, United Kingdom
- hello@credibble.com
- credibble.com
Fraud
Never heard of Credibble until direct debits turned up on my bank statement. Judging by the reviews this is not an isolated incident, so they clearly have an issue. For fixing the problem they are asking for more personal info. Bank has credited the direct debits but no explanation as to how it was set up. Beware.
12 April 2021
Unprompted review
Reply from Credibble
Dear TE,
Please accept our sincerest apologies for the unauthorised direct debit set up on your bank account. Credibble is an online credit checking service that helps users improve their credit to make borrowing easy. We are fully authorised by the Financial Conduct Authority and work with some of the UK’s leading credit agencies.
If you have found a direct debit set up on your bank account, it is likely to fall into one of two scenarios.
In most cases, a genuine customer has mistyped their bank account or sort code, leading to a direct debit set up in your name. This is quite common, as most banks do not perform name checks when setting up payments. Fortunately, banks provide a Direct Debit Guarantee Scheme, where they will immediately refund your money when this occurs.
A second and rare scenario is that a fraudster has obtained your bank details and has attempted to set up a direct debit on our website by impersonating you. Like any other website, if the correct account details are presented for payment, your bank will set up the direct debit.
PLEASE NOTE: We would strongly urge you to contact us at help@credibble.com with your name and direct debit reference number. This will allow us to properly investigate this issue and help you better protect your bank account and identity.
Once again, we are incredibly sorry for any trouble this has caused you.
Received a £7.95 debit from this…
Received a £7.95 debit from this company I’ve never heard from. Looking through the reviews it seems it’s quite common. Have cancelled the mandate and will be contacting My bank for a refund, as well as launching a complaint against the company as they clearly have no idea how to process payments
15 February 2021
Unprompted review
Reply from Credibble
Dear JH,
Please accept our sincerest apologies for the unauthorised direct debit set up on your bank account. Credibble is an online credit checking service that helps users improve their credit to make borrowing easy. We are fully authorised by the Financial Conduct Authority and work with some of the UK’s leading credit agencies.
If you have found a direct debit set up on your bank account, it is likely to fall into one of two scenarios.
In most cases, a genuine customer has mistyped their bank account or sort code, leading to a direct debit set up in your name. This is quite common, as most banks do not perform name checks when setting up payments. Fortunately, banks provide a Direct Debit Guarantee Scheme, where they will immediately refund your money when this occurs.
A second and rare scenario is that a fraudster has obtained your bank details and has attempted to set up a direct debit on our website by impersonating you. Like any other website, if the correct account details are presented for payment, your bank will set up the direct debit.
PLEASE NOTE: We would strongly urge you to contact us at help@credibble.com with your name and direct debit reference number. This will allow us to properly investigate this issue and help you better protect your bank account and identity.
Once again, we are incredibly sorry for any trouble this has caused you.
Direct Debit fraud
There seems to be a few of these issues where this company has set up incorrect direct debits on people’s accounts - I have just had to cancel one. Not sure if this is a case of this company not performing necessary due diligence but some action by them clearly needs to be taken before their reputation is damaged any more.
2 November 2020
Unprompted review
Reply from Credibble
Please accept our sincerest apologies for the unauthorised direct debit set up on your bank account. Credibble is an online credit checking service that helps users improve their credit to make borrowing easy. We are fully authorised by the Financial Conduct Authority and work with some of the UK’s leading credit agencies.
If you have found a direct debit set up on your bank account, it is likely to fall into one of two scenarios.
In most cases, a genuine customer has mistyped their bank account or sort code, leading to a direct debit set up in your name. This is quite common, as most banks do not perform name checks when setting up payments. Fortunately, banks provide a Direct Debit Guarantee Scheme, where they will immediately refund your money when this occurs.
A second and rare scenario is that a fraudster has obtained your bank details and has attempted to set up a direct debit on our website by impersonating you. Like any other website, if the correct account details are presented for payment, your bank will set up the direct debit.
PLEASE NOTE: We would strongly urge you to contact us at help@credibble.com with your name and direct debit reference number. This will allow us to properly investigate this issue and help you better protect your bank account and identity.
Once again, we are incredibly sorry for any trouble this has caused you.
Why have they set up a direct debit on…
Why have they set up a direct debit on my account when I have never heard of them?
23 October 2020
Unprompted review
Reply from Credibble
Dear Jim,
Please accept our sincerest apologies for the unauthorised direct debit set up on your bank account. Credibble is an online credit checking service that helps users improve their credit to make borrowing easy. We are fully authorised by the Financial Conduct Authority and work with some of the UK’s leading credit agencies.
If you have found a direct debit set up on your bank account, it is likely to fall into one of two scenarios.
In most cases, a genuine customer has mistyped their bank account or sort code, leading to a direct debit set up in your name. This is quite common, as most banks do not perform name checks when setting up payments. Fortunately, banks provide a Direct Debit Guarantee Scheme, where they will immediately refund your money when this occurs.
A second and rare scenario is that a fraudster has obtained your bank details and has attempted to set up a direct debit on our website by impersonating you. Like any other website, if the correct account details are presented for payment, your bank will set up the direct debit.
PLEASE NOTE: We would strongly urge you to contact us at help@credibble.com with your name and direct debit reference number. This will allow us to properly investigate this issue and help you better protect your bank account and identity.
Once again, we are incredibly sorry for any trouble this has caused you.
Someone gave them my bank details they…
Someone gave them my bank details they took my money I don't know why. Not Kool. Stealing money, why.
14 September 2020
Reply from Credibble
Dear Mrs B,
Please accept our sincerest apologies for the unauthorised direct debit set up on your bank account. Credibble is an online credit checking service that helps users improve their credit to make borrowing easy. We are fully authorised by the Financial Conduct Authority and work with some of the UK’s leading credit agencies.
If you have found a direct debit set up on your bank account, it is likely to fall into one of two scenarios.
In most cases, a genuine customer has mistyped their bank account or sort code, leading to a direct debit set up in your name. This is quite common, as most banks do not perform name checks when setting up payments. Fortunately, banks provide a Direct Debit Guarantee Scheme, where they will immediately refund your money when this occurs.
A second and rare scenario is that a fraudster has obtained your bank details and has attempted to set up a direct debit on our website by impersonating you. Like any other website, if the correct account details are presented for payment, your bank will set up the direct debit.
PLEASE NOTE: We would strongly urge you to contact us at help@credibble.com with your name and direct debit reference number. This will allow us to properly investigate this issue and help you better protect your bank account and identity.
Once again, we are incredibly sorry for any trouble this has caused you.
An 'increbibbly' useful service!
I recently had cause to contact Nadeem Amin, the CEO of Credibble to assist a member of my family who needed financial help way beyond my capabilities. Nadeem, very efficiently guided my family member through the jungle that is today's financial marketplace. Using simple, easy to understand language, he was able to help us navigate our way through the facilities provided on his site and to learn exactly what needed to happen in order to restore a survivable financial situation. The actions needed in different areas, mortgage, credit cards, unsecured loans etc, were very clearly indicated and explained in a simple, easy to understand way - even for those of us who are financially challenged. Having the creator of the website to guide us was no doubt a bonus but even without that added extra, we would have found our way to the advice and guidance needed.
13 September 2020
Unprompted review
I wrote to Credibble with regards to being a victim of fraud
I wrote to Credibble with regards to a distressing fraud related situation. They gave me some very useful advice, which was also very thorough in the steps I need to take. It's a very disconcerting situation and a daunting process when you don't know what you're supposed to do, but Credibble made it seem much simpler. Thank you.
10 August 2020
Unprompted review
Reply from Credibble
Dear Finance Trees,
Thank you for your review. We really appreciate you taking the time to comment on your experience.
Absolutely fantastic
Absolutely fantastic, great tips, and free!
Really easy to view your credit info, can you please make a mobile app, then easily the best credit checking service 🤗
29 December 2019
Unprompted review
Information is really easy to…
Information is really easy to understand and manage. Great features, but monthly updates never happen when they are supposed to. Every month I get stuck on less than a day to the next update for at least 2 days or more which is quite annoying.
25 November 2019
Unprompted review
5 STARS ⭐🙌
Superb service! Easily the most thorough credit reports on the market and it's totally FREE?! As if that wasn't enough... the credit checks don't affect your current rating and Creddible offers you tonnes of helpful advice and services to boost and bolster your current credit rating 😀
10 October 2019
Unprompted review
Unaccurate and Poor Information
Having gained access to this with a very poor onboarding process, the information is wrong on a number of levels. I supposedly have no mortgage, no credit card, no bank account or any account whatsoever. I login to my Experian account and Credit Karma accounts and everything is showing, with an excellent score, but for some reason nothing has pulled through on Creddible. If there was some form of explanation as to why on the homepage, i.e it couldn't verify me I would fully understand, but there is nothing.
9 October 2019
Unprompted review
Reply from Credibble
Hi James,
We’re incredibly sorry you've had a bad experience.
Our latest onboarding journey is undergoing tests and it should lead to a better experience for new users. With regards to your data, we obtain your credit file from Equifax (a credit referencing agency). As I hope you can appreciate, we have no control over the information they hold about you. However, we can raise a dispute with Equifax to resolve any inaccuracies. We are happy to do this; you just need to drop us an e-mail at hello@credibble.com from the address you used to sign up.
We value all the feedback we receive, as it helps us improve the experience for our users. So, thank you for taking the time to post your comments, and we hope it doesn’t stop you from enjoying our service in the future. --The Credibble Team.
Great site!
Great site!
Very informative and reliable when helping me to improve my creditworthiness. What I love is that it goes beyond the score and gives me ways to improve my worthiness so I can get the lower rate credit.
2 September 2019
Unprompted review
Fantastic service
Fantastic service. The credit reports are the most thorough of any of its type. I would say its the best on the market and its free! And the information is more up to date than its fellow rivals. 100% trust in creddible 😁
12 July 2019
Unprompted review
Reply from Credibble
Thanks so much for such a lovely review! We only launched officially in January so it's great to have such positive feedback! Thanks for being inCredibble!
this is an website that show you on how…
this is an website that show you on how to improve my score, it shows you thing that other website don't show you that impact my score for example I have a good card rating but my ratio that was spend to wages per month was way to high, even though I was clearing it, it looked bad.
5 July 2019
Unprompted review
Excellent website and easy to use
Excellent website and easy to use. Clear and concise information.
Helped me to improve my credit score prior to some big financial decisions.
Recommended highly
3 July 2019
Unprompted review
CREDIBBLE.
CREDIBBLE.
I have been with Experian for a while and on a friends recommendation i took a look at Credibble. I was amazed, the information on Credibble was so detailed and in depth. They seem to offer more services and advice than Experian do? In my humble opinion Credibble knock Experian in to a cocked hat.
3 July 2019
Unprompted review
Reply from Credibble
Thanks so much for reviewing us, we've only just started out so it's great to hear such lovely feedback! Thanks for being inCredibble.
Great website
3 July 2019
Unprompted review
Could Do Better
Accurate information, but very slow on monthly updates. Otherwise, a good experience.
3 July 2019
Unprompted review
Reply from Credibble
Thanks for your review! We're always trying to improve our product so we really value your feedback!
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