This is such a super helpful company with lighting solutions that you can build yourself at top notch quality. Have been using Creative Caables for several years now. They are my first choice for crea... See more
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Review summary
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Great product excellent quality very well done no issues at all 👍
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Posting takes a bit of time. I have ordered from creative cables before and will do it again. I’m very happy with their selection
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Easy ordering process. Reasonable price. Relatively quick delivery. Ordered a rope style cable which looks great.
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Company details
About Creative Cables UK
Written by the company
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Contact info
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italy
- customer.support@creative-cables.com
- creative-cables.co.uk
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Products aren't shipped from the UK so…
Products aren't shipped from the UK so there is a longer delivery window than you might expect. Nevertheless, updates are consistent throughout the process and having made several orders, I've always received them within 2 weeks. Goods are very well packaged and a reliable courier used once landed in this country.
9 July 2025
Reply from Creative Cables UK
Hi there,
Thank you so much for your kind words and for taking the time to share your experience with us. We are truly happy to hear that you have been satisfied with both our products and our service across your different orders.
Using our Mosaic B2B site, your orders follow a slightly different logistics schedule compared to orders placed through our Creative-Cables B2C webshop, where dispatch usually takes place within 2–3 working days. Nevertheless, we are very pleased to know that you found our communication clear and consistent throughout the process and that your orders always arrived safely and well packaged.
Your continued trust and support mean a lot to us. Thank you again for choosing Creative-Cables and Mosaic for your projects!
Best regards,
Creative-Cables
Long and mixed delivery periods, look elsewhere in UK
I ordered two lampshades on 29th March and am yet to receive the items. I appreciate the items are shipped from Italy however delivery seems to be painful. Also would advise the company to switch from FedEx as they unfortunately let this company down with unreliable delivery scheduling. Twice they have advised the items are out for delivery and both times they have failed to do so - still awaiting delivery 10 days after order confirmation for lampshades. Not good.
7 April 2026
Unprompted review
Reply from Creative Cables UK
Hi Emma,
Thank you for your review, and we're sorry to hear about your experience.
We see that your order was shipped within one working day after being placed on 29th March. Following this, the delivery was unfortunately delayed due to the recipient being unavailable at the time of delivery, as indicated by the carrier.
If you're unable to accept the package or would prefer an alternative delivery address, please feel free to contact our customer support team via the contact form on our website. We'll be happy to liaise with the carrier and assist you further.
Thank you again for your feedback, and we hope to resolve this for you as soon as possible.
Kind regards,
Creative Cables Team
Tried to cancel an order well before it…
Tried to cancel an order well before it was shipped and received no response. Order ID CA19109
18 January 2026
Unprompted review
Reply from Creative Cables UK
Dear TC,
Thank you for leaving a review! We are sorry to hear you weren't satisfied with the service.
We have carefully checked our customer support mailbox and, unfortunately, we do not have any message on record regarding Order ID CA19109. We would like to clarify that our order confirmation emails are sent from a no-reply address, and replies to those messages are not delivered to our support team.
For this reason, we always advise customers to contact us exclusively through the official contact details provided on our website, which ensure that inquiries are correctly received and handled by our team.
We would also like to note, as specified in our Terms of Use, that order cancellations after payment are not guaranteed, as orders may enter preparation very quickly once confirmed.
We are sorry for the experienced inconvenience.
Kind regards,
Creative Cables Customer Support
Repeat customer, good service
I have bought from this company multiple times for different projects and have always had a great experience
7 January 2025
Reply from Creative Cables UK
Dear Matt,
Thank you so much for leaving a positive review.
We are glad to hear you are happy with our service and products, and hope to be able to help you again in the future.
Thanks again, and have a lovely day!
Best regards,
Creative-Cables Support
Great lights, quick delivery
We like the lighting we received - when we asked about a discount on our order we were told just to check the website regularly. The lights we wanted weren’t ever discounted so we placed the order. We paid full price which is frustrating as soon after there was a flash sale.
For the next order our timing was better and we got the sale price. The quality of the fittings is great - but what we really like is the bulbs (porcelain finish) which look so lovely and the clarity of light they provide. Really happy with the service and quick delivery.
22 November 2025
Unprompted review
Reply from Creative Cables UK
Hello Chris,
Thank you very much for your positive review and for sharing your honest feedback about your experience with our service. We are pleased to hear that you are happy with the lighting you received.
We would like to clarify that we don't have the possibility to provide specific dates for upcoming flash sales or future promotional calendars. For this reason, we are unfortunately unable to inform customers in advance about specific campaigns. The only advice we can provide in these cases is to regularly check our website for active promotions.
At present, the only guaranteed discount we can offer is the one available by subscribing to our newsletter. We are sorry to hear that you were unable to benefit from a promotion on your specific items and understand how this may have felt frustrating in hindsight.
We truly appreciate your understanding, your kind words about our products, and your overall positive evaluation of Creative Cables.
Kind regards,
Creative-Cables Support
Reply from Creative Cables UK
Dear Mr. Nicholas,
Thank you so much for your kind words! We're glad to hear that your order arrived on time and met your expectations. We appreciate your support and hope to serve you again soon!
Best regards,
Creative-Cables
Very good product and a quick delivery
Very good product and a quick delivery. Recommended!
9 October 2025
Reply from Creative Cables UK
Hi OH,
Thank you for your feedback! We're glad you’re happy with both the product and the delivery. We really appreciate your recommendation and hope to see you again soon!
Kind regards,
Creative-Cables
Not UK based
The product is fine, but I'll be honest I hadn't realised the item would be shipped from Italy or I'd have purchased elsewhere. Perhaps I should have looked harder, but I think it's a bit misleading the company/website is Creative Cables UK
6 October 2025
Reply from Creative Cables UK
Hello CT. Bristol,
Thank you for taking the time to share your feedback with us.
We are happy to hear that you are satisfied with the product. We would like to clarify that our company information, including our registered location, is stated in the footer of our website. That said, we really appreciate you highlighting how this could be perceived as unclear at first glance.
Your feedback is valuable to us, and we will certainly take your comments into consideration as we continue to review how we present our information to customers.
Thank you again for your input and for choosing Creative Cables.
Kind regards,
Creative Cables Customer Support
Faultless
Service = Faultless
Communication = Faultless
Products = Flawless
I hope I have another excuse to purchase from these in the future
30 September 2025
Reply from Creative Cables UK
Hi Adam,
Wow! Thank you for such a fantastic review. We're thrilled to hear everything was flawless. We’ll be ready whenever you have another excuse to shop with us!
Best regards,
Creative-Cables
Reply from Creative Cables UK
Hello Simon,
Thank you for your feedback! We're glad to hear you’re happy with the quality of our cables and that designing and customizing them was easy. We hope you enjoy creating even more projects with them!
Kind regards,
Creative-Cables
Quality product and great all round experience great delivery
Quality product and great delivery
13 October 2025
Reply from Creative Cables UK
Hi Bobby,
Thank you for your kind words! We're delighted to hear you enjoyed both the quality of our products and the delivery experience. We look forward to serving you again soon!
Warm regards,
Creative-Cables
Fittings and cables
Fittings and cables received. All good and look forward to using them.
9 October 2025
Reply from Creative Cables UK
Hi Clive,
Thank you for your review! We're glad to hear everything arrived safely and in good condition. We hope your fittings and cables work perfectly for your project!
Kind regards,
Creative-Cables
absolutely awful experience
absolutely awful experience, advised clients not to use you and i will avoid purchasing from you in the future for myself and on behalf of my clients.if i wasnt going through a rough time health wise i would have fought harder and taken it trading standards
16 September 2025
Reply from Creative Cables UK
Hi Michael,
We’re very sorry to hear that you didn’t have a positive experience. At Creative Cables, we always aim to act in the best interest of our clients, but we do have policies in place that we need to adhere to. That’s why we always recommend reviewing our policies before placing an order.
If you ever need assistance in the future with other orders or product information, please don’t hesitate to contact us - we’re happy to help.
Best regards,
Creative-Cables Support
Good quality products with excellent…
Good quality products with excellent customer service.
22 September 2025
Reply from Creative Cables UK
Dear Ian,
Thank you for your kind words! We're happy to hear you’re happy with both the quality of our products and our customer service. We really appreciate your support!
Kind regards,
Creative-Cables
Reply from Creative Cables UK
Hi Ray,
Thank you so much for your feedback! We're delighted to hear you enjoyed both our service and our products. We look forward to serving you again soon!
Best regards,
Creative-Cables
Very disapointed.
VERY disappointed.
The website quotes 2-3 days delivery, but 1 week later and our delivery hasn't arrived.
There was no communication that it would be delayed, which means we will leave for a photoshoot in France without the lighting for our project.
I would not recommend, and won't be ordering again.
2 October 2025
Reply from Creative Cables UK
Dear Mike,
We’re truly sorry to hear about your experience and that the order didn’t arrive in time for your project. We completely understand how frustrating that must have been. Delivery delays are rare but can sometimes unfortunately occur due to courier handling.
We apologise for the inconvenience caused and appreciate your feedback.
If you ever need assistance or have any questions in the future, you can always contact us through the information on our website.
Best regards,
Creative-Cables Support
Easy ordering process
Easy ordering process. Reasonable price. Relatively quick delivery. Ordered a rope style cable which looks great.
10 September 2025
Reply from Creative Cables UK
Hi Tina,
Thank you for your detailed feedback! We're glad to hear you found the ordering process easy and that your rope-style cable looks great. We appreciate your support and hope to serve you again soon!
Best regards,
Creative-Cables
Great products and prompt delivery
Great products and prompt delivery. I would be happy to buy from them again.
26 September 2025
Reply from Creative Cables UK
Hallo David,
Thank you for your kind words! We're delighted to hear you’re happy with both our products and delivery. We’d be thrilled to welcome you back for your next order!
Best regards,
Creative-Cables
Poor packing resulted in twisted cable
A decent product but the cable was packed poorly and is twisted and no matter the tension it remains twisted and looks bad. Disappointed in how the installation looks.
22 September 2025
Reply from Creative Cables UK
Hello Bob,
We’re sorry to hear that the cable arrived twisted and didn’t meet expectations. We understand how disappointing that must have been. We’re glad to see you’ve already been in contact with our support team, who assisted you directly with the issue.
Your feedback has been shared with our packaging department to help us prevent this from happening again.
If you ever need assistance or have any questions in the future, you can always contact us through the information on our website.
Best regards,
Creative-Cables Support
Good and bad signs, little evidence
They have taken my money, sent me a some words of confirmation emails, and now asked for feedback? What can I say? Premature or overconfident?
It's been nearly a week since I placed the order, and it's not here yet. Looks too slow by today's standards.
They used FedEx and I expect a trouble as I am not going to be in to accept the parcel in person.
The online search was not powerful enough, took a lot of reading and independent googling to select the items.
The products look good and expensive online. Not sure if they are assessed by Creative Cables or work at all yet.
28 September 2025
Reply from Creative Cables UK
Hi Royston,
Thank you for sharing your thoughts. We’re sorry to hear that your order hadn’t yet arrived at the time of your review. Delivery times can occasionally vary depending on the courier’s route and handling, but we are happy to confirm that your parcel was delivered on 29 September 2025.
We truly value your feedback on both our website experience and logistics.
If you ever need assistance or have any questions in the future, you can always contact us through the information on our website.
Best regards,
Creative-Cables Support
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