Crealityofficial Reviews 

Okay, so similar to ethzero, I was skeptical when I first ordered the Ender 3 V2 on the 26th of August, and for similar reasons, paypal name, delayed response to queries (I assume customer service is being run from China) and 'delays' in delivery.

Now, I put that in quote marks because the printer was delivered on the 7th of September, which is outside of the 3 to 7 days advertised, but if that refers to working days... then I can understand that.

The filament I ordered as part if the £199, Ender 3 V2 + 2kg filament deal was delivered in only 2 days by Amazon, which helped put my mind at rest while I waited for the printer itself.

Delivery was eventually handled by dpd for the printer itself and I did get a text alert on the day it was delivered.

The printer is now assembled and tested and everything seems in working order.

All in all happy customer, the customer service side could use a bit of work, but for an inexpensive 3D printer you'll struggle to get a better price for what you get

I ordered an ender3 v2 on August 18 2021 from creality uk warehouse which guarantees a 3 to 7 day delivery!

Today is the 6 September 2021 and still no sign of the printer. Repeated emails to this company just result in we are waiting for royalmail to issue tracking number.

I contacted crealityofficial.co.uk via their chat on the 1st of September or there abouts. A day later they told me the item had shipped and gave a random 10 digit number as evidence, no company details etc. Following my request as to who this was even for they quickly replied dpd! Small wonder royalmail hasn't issued a tracking number.

Immediately after the chat was closed with opening hours and a message about being 8 hrs in front. So apparently London and Leicester depots are 8 hrs in front of the rest of the UK?

The tracking number provided was obviously fake! Dpd use 14 digit codes not 10.

I would advise strongly against using this site, it is clearly a Chinese scam company.

Brought an ender 3 pro on day 1 I reported that the temperature did not work and asked for a replacement , they repeatedly refused and say they are sending out parts. No parts sent customer service is poor and they do not resolve. Due to the poor workmanship the product is dangerous and can cause harm to people do not buy from them

I'll be honest, I was initially a bit wary that the "Creality Official" UK website might not be truly "official". A situation complicated by the fact that Creality run many other websites and they are many non-official website carrying the Creality brand.

That said, I can happily confirm that not only do you get prompt automated and human responses via the info[at]creality3dofficial.com email address, that the PayPal seller contact info is the expected:

深圳市众创三维科技有限公司
payment[at]creality3d.cn

(Via Google Translate: Shenzhen Zhongchuang 3D Technology Co., Ltd.")

To additionally test-the-waters, I sent an email to sale[at]creality3dofficial.com to verify the lead times for the printer and upgraded tubing and the response was:

"The printer has been shipped with our Amazon system and here is the link to the logistic information of the spare part: https://t.17track[DOT]net/en#nums=[REDACTED]."

With the order placed and acknowledged on Monday 9 August @ 15:44 BST, lead time enquiry send Tuesday 10th @ 13:13 and responded to Wednesday 11th @ 02:06 I was pretty confident at that point this was a legitimate seller.

Ultimately the Creality Ender 3 v2 was delivered via an Amazon courier as indicated on Wednesday 11th with the tubing delivery a day later (because "Royal Mail" *rolls eyes).

As for the printer itself. Excellent!
As was recommended by many YouTubers, upgrading to PTFE tubing, adding Creality's CR Touch bed leveling sensor, and switching the firmware to github[DOT]com/Jyers/Marlin really elevates this product.

One last thing that I'll also pass on: Remember this is *manufacturing* device, not like some plug-and-play paper printer. Invest time and patience in this hobby with Youtube and Reddit and this FDM printer will produce fantastic results!