The bed hasn’t been built yet. We ordered on the 5th Nov- so it’s not quick delivery- I expected this due to reviews about it taking a long time! We had 30 mins notice of the bed being delivered- than... See more
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Review summary
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Mmm bit disappointed that I had to check about my mattress Had to order mattress again and still waiting for it The bed arrived in super time but not yet built up as no mattress yet Ordered 12 N... See more
At first my order of 2 beds was wrongly dispatched but the customer service team soon sorted it out. Good quality, great price and a bonus of free delivery.
Really fast delivery, the bed is better quality than I thought it would be for the price and the mattress is really great value for money. Only marked a star down as the instructions need to be review... See more
Company details
Written by the company
Crazy Price Beds Website Officially Relaunched In July 2023 and is now under new ownership. We encourage our customers to Sleep Well & Spend Less at Crazy Price Beds. You can shop a wide variety of quality bed frames and styles in a growing range of colours and styles, all at an affordable price. Choose a quality mattress to add to your new bed frame and choose from memory foam or a luxe pocket sprung, as well as our pillow and duvet options to give your bedroom a new lease of life, always at a bargain price. You save money every time you shop at Crazy Price Beds. What's more, you can spread the payments with one of our buy now, pay later options available via Clear Pay and PayPal.
Contact info
United Kingdom
- info@crazypricebeds.com
- crazypricebeds.com
3.2
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Hannah is fab
Hannah is fab. Went to her with an issue (nothing to do with the company or the bed, was my own stupid fault) and Hannah helped me resolve the issue. Very kind!
My daughter loves her bed and is sleeping in it more than her old one which is great! Thank you Crazy Beds 💜 thank you Hannah 💜
17 March 2025
Unprompted review
Reply from Crazy Price Beds
Hi Beth, Thank you for taking the time to leave us a great 5-star review.
It sounds like Hannah truly went above and beyond for you.
It's so lovely to hear that your daughter is enjoying her new bed as well. A good night's sleep can make such a difference, especially for little ones.
Please let us know if there is anything else we can help you with?
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Customer service has been amazing
Customer service has been amazing.
Our frame was wonderful but had a small issue with our mattress.
We had help straight away and the issue was sorted within a few hours or getting in touch.
Will be back for future bed frames that we need.
7 March 2025
Unprompted review
Reply from Crazy Price Beds
Hi there!
Thank you so much for taking the time to share your wonderful 5-star review with us! We’re absolutely delighted that we could sort out your issue quickly. Your happiness means the world to us!
We can't wait to welcome you back for another shopping experience soon!
Warm regards,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Excellent service
Excellent service - I Had a little blip with the order (mattress out of stock but allowed me to purchase with the bed) however my email query was picked up quickly and dealt with by Hannah - who essentially managed to get the bed with a different mattress delivered and price difference refunded within 24 hours!
The bed looks great - a few little snags while putting together (screw holes with fabric or sawdust in / slightly misaligned hole in one place) but nothing major and considering the price of the bed I can’t complain - end result is just as per the picture & is solid / comfy so no complaints here. Great value & great service, thanks!
20 February 2025
Unprompted review
Reply from Crazy Price Beds
Thank you for taking the time to share your feedback with us in the form of a fantastic 5-star review. We’re delighted to hear that we were able to effectively address and resolve the issue you encountered. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations. If there’s anything else we can assist you with or if you have further questions in the future, please don’t hesitate to reach out. We’re always here to help!
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Great company
Great company. I order the wrong bed so followed the returns procedure which was well explained. Have a web chat with the advisor Hannah a few days later she was brilliant arranged for the correct bed to be sent rather then waiting for a refund to reorder. Bed has now now arrived and is good quality. I have a very happy daughter.
20 January 2025
Unprompted review
Reply from Crazy Price Beds
Hi,
Thank you for taking the time to leave us a fantastic review! We are delighted that Hannah was able to assist you.
If there is anything else we can help you with in the future, please don't hesitate to reach out.
Kind regards,
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great service
Outstanding beds and outstanding customer service from Hannah I would recommend purchasing from here honest trustworthy people at great prices thanks again Hannah ❤️
22 January 2025
Unprompted review
Reply from Crazy Price Beds
Hi there!
We just wanted to say a huge thank you for your wonderful review! We're so glad to hear that Hannah was able to help you.
If you need anything else in the future, please feel free to reach out. We're always here for you!
Warm wishes,
The Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Great customer service care!
Great customer service care!
I needed to revise my order and staff were prompt in replying to my emails and sorted out the delivery change fir me.
23 January 2025
Unprompted review
Reply from Crazy Price Beds
Thank you for taking the time to leave such a great review.
We are thrilled we were able to help assist you with this.
Please let us know if there is anything else we can help you with?
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Paid a lot of money and the quality was…
Paid a lot of money and the quality was very poor will not b returning to this site again
30 November 2024
Reply from Crazy Price Beds
Hi Rebecca,
I’m truly sorry to hear about what you’ve been through. Your feedback is incredibly important to us, and I appreciate you taking the time to share it.
I’m relieved to know that we’ve been able to resolve the issue for you. If there’s anything else you need or if there’s more we can do to support you, please don’t hesitate to reach out.
Warm regards,
CPB
Ordered double bed 3 weeks ago
Ordered double bed 3 weeks ago, was given 2 delivery dates by 2 different delivery companies an took time off from work but no deliveries, Hannah advised my daughters bed would be delivered today but on XDP app just says no dates available- no faith in this bed arriving and will be contacting trading standards!! Do not purchase from this company
12 December 2024
Unprompted review
Reply from Crazy Price Beds
Dear Maggi,
Thank you for reaching out.
I regret to learn about the challenges you experienced with your delivery. Upon reviewing the details, I can confirm that the delivery was completed on the 12th and 13th of December. It is important to note that our website advises that XDP may occasionally split parcels. We sincerely apologize for any inconvenience this may have caused you.
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best regards,
CPB
Follow on
Follow on. I received ONE bed Not the TWO beds I ordered gosh no.
When asking about it why I only received one bed they came back and said it's been delivered with a picture of me and one bed. To my reply as you can see that just the one where is the second bed?
Really really bad communication In the sense broken replys, no real information. No contact number, even at request of asking for a number or for someone call me to discuss. Now I have to waste time trying to contact and get a reply on where the second bed is that I paid for.. or seek a refund if they cannot. Absolutely livid and disappointed. Not small amount of money eaither. Clearly this company is very hit and miss. But just isn't worth it if this is how they treat customers and lack of communication.
Will be going to trading standards if this isn't resolved.
8 December 2024
Unprompted review
Reply from Crazy Price Beds
Hi,
I’m truly sorry to hear about your experience. I understand how frustrating this situation can be. Your order was delivered to you on December 12th, and I sincerely apologize for any inconvenience this has caused. Your feedback is very important to us, and we appreciate you bringing this to our attention.
Please let us know if there’s anything else we can do to assist you.
Warm regards,
CPB
BED NOT DELIVERED.
Ordered bed through b&q. Received emails stating bed has been dispatched. Have now received 3 emails stating a date and time the bed was going to be delivered, which all 3 days, after rearranging work commitments so I could be at home for the delivery, never showed.
Communication has stopped. I have reached out to the company and still haven’t received any information. A 2 year old is now sleeping on a mattress on the floor because of the first delivery date that was given, his old bed was sold. We are now 2 weeks of this going on. Disgusting.
25 November 2024
Unprompted review
Reply from Crazy Price Beds
Hi,
Thank you for reaching out. I can confirm that your order was delivered on December 12th. We appreciate your feedback and apologize for any inconvenience you may have experienced.
Best regards,
CPB
No Show
Ordered bed. Delivery was for today between 13:30-15:30 no show. Considering I’ve had to leave my Dads bedside as he’s in intensive care I’m absolutely disgusted customer service / delivery.
25 November 2024
Unprompted review
Reply from Crazy Price Beds
Hi Joanna,
I truly regret to hear about the delivery issue you’ve encountered. I want to assure you that we responded to your email this morning, and we are actively working with Dx to uncover the reason behind the missed delivery.
As soon as we receive clarification, we will provide you with an update. Your satisfaction is our priority, and we're committed to resolving this swiftly.
I understand the inconvenience this may have caused. Currently, your delivery is scheduled for the 28th of November. Please let us know via email if this date is convenient for you.
Looking forward to your response!
Best regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com
Web: www.crazypricebeds.com
Ordered a bed base with headboard
Ordered a bed base with headboard .
I had a question after I had ordered and had an email response from them very quickly .
Delivery was surprisingly quick ( within 5 days ):
The quality of it is good - equal to anything else we have bought from other well known bed stores .
My only criticism would be with the delivery company - for stating a time slot but then delivering much earlier than that ( when I was not at home ). This change of time should have been communicated to me beforehand .
Other than that , I am very happy with the bedbase from Crazy Price beds and would order from them again .
23 October 2024
Reply from Crazy Price Beds
Hi Sally!
Thank you so much for leaving us a wonderful 5-star review! We're absolutely delighted to hear that you're happy with your purchase. It was our pleasure to help you out with your question quickly, and we really appreciate your feedback about XDP.
If there's anything else we can assist you with, please don't hesitate to reach out!
Warm regards,
Hannah
So so impressed with our bed and even…
So so impressed with our bed and even more so the customer service. My daughter purchased a four poster bed but when room was decorated unfortunately the fixtures were misplaced… nowhere to be found😢 I decided to give crazy beds a call explaining my dilemma,extremely helpful and within days a new set complimentary arrived. It is now up and back in use looking fabulous. 💯
I thank you crazy beds and a gold star review here to appreciate your speedy assistance.💯💯💯
9 October 2024
Unprompted review
Reply from Crazy Price Beds
Hello, we wanted to express our gratitude for your positive review. Your feedback means a lot to us and to potential customers, and we are truly thankful for your time in sharing your experience. We take pride in being able to assist you with the issue you encountered, and we are thrilled that we could be of help. If there is anything else that you need assistance with, please do not hesitate to reach out to us. We are here to help!
Kind regards,
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Great customer service and true to name
The customer service experience is always above and beyond when contacting the Crazy Price Beds team, not to mention their competitive pricing, living up to their name. Recently, some of the slats that came with my bed had broken, and in contacting to confirm the size for me to purchase more, the team responded by sending me replacements, free of charge. I am very thankful and certainly plan to continue to use and highly recommend!
27 August 2024
Unprompted review
Reply from Crazy Price Beds
Hey there! Thanks a bunch for your positive review. We really appreciate you taking the time to share your experience with us and others. We're absolutely thrilled that we could help you with this issue. If there's anything else we can do for you, please don't hesitate to let us know. Take care!
Kind regards,
Hannah Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
This company are so fair that they go…
This company are so fair that they go the extra mile to make sure there customers are happy. Hannah sorted it all out ever so good. Would definitely recommend and would buy again. Top company.
7 October 2024
Unprompted review
Reply from Crazy Price Beds
Hey there,
Thank you so much for sharing such an awesome 5-star review!
It's fantastic to hear about your great experience with Hannah! Amazing customer service really does make all the difference,
Please let us know if there is anything else we can help you with.
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Good product and great price.
27 August 2024
Reply from Crazy Price Beds
Hi Adele, Thank you for taking the time to leave us a great 5-star review.
We are thrilled to hear you are happy with your purchase.
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Buyers BEWARE‼️‼️‼️ Ordered a bed and 2…
Buyers BEWARE‼️‼️‼️ Ordered a bed and 2 mattresses 2 weeks ago, 2 days after ordering the headboard and 2 mattresses arrived. Because this was a Friday and they don’t open weekends (also no contact number) I was assuming the rest of the bed which was missing, it would arrive Monday. A week later and still no bed. Hannah has advised she’ll knock 10% off this was on Thursday, emailed Friday and was ignored and again this morning so I have disputed payment as now I just want a refund and a collection as this is not ok to treat people like this. I don’t know of any company that don’t have a contact number or are not open weekends. My daughter cannot sleep on a headboard and had I have known this is how a paying customer would be treated I really would not have bothered. I don’t even believe Hannah is Hannah (if you know you know) .
6 September 2024
Unprompted review
Reply from Crazy Price Beds
Hi Darrel,
I understand your frustration and I'm truly sorry for the inconvenience you and your daughter have experienced. I want to assure you that Hannah, Is one of our most experienced customer service advisors, she genuinely empathised with your situation and as such offered a 10% discount if given a little more time to resolve the issue for you. I can see Hannah has responded to you today at 11:37 am following your message at 10:29 am so please be assured you have not been ignored.
Hannah has already arranged for a collection (robots do not have the ability to do this), and ordinarily, a refund would have been promptly issued after the collection. However, due to the chargeback dispute raised this morning with your bank, all refunds must now be processed through the chargeback system, which unfortunately can take your bank up to 60 days to complete.
Rest assured, we will closely monitor the collection to ensure a swift resolution with as little inconvenience to you as possible.
Kind regards,
Sally
CPB General Manager
Customer service- Top tier
I must say ordering the beds is not my reason for rating.
It's the 5 star customer service provided by Hannah from the customer care team that has prompted my review, as Hannah definitely fulfilled that job title.
I purchased my 2 beds maybe a few weeks over 12months ago newly moving home. Deeming it slightly out of warranty..
The LED Light in the headboard stopped working on one of my sons beds. I reached out for advice, no questions or stresses unlike another company I am currently dealing with.
Hannah responded, and advised slightly out of warranty but a replacement adaptor in on its way with FEDEX tracking reference sent. All resolved.
Thank you Hannah you made it so easy with no stress. Much appreciated.
Customer service aftercare is definitely of high importance
My battle continues with yhe other company which I regret my purchase from.
Crazy beds have surprised me out of the 2. But Im super pleased.
12 September 2024
Unprompted review
Reply from Crazy Price Beds
Hey there, thank you so much for sharing such an awesome 5-star review!
It's fantastic to hear about your great experience with Hannah! Amazing customer service really does make all the difference, especially when it comes to warranty and replacements. It sounds like Hannah really went the extra mile to make sure everything was sorted out for you stress-free.
Please let us know if there is anything else we can help you with.
Kind regards
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
Customer satisfaction
Customer satisfaction is a high priority, friendly and excellent communication, very quick reply to questions. Can't fault this company. Highly recommend them. Product is excellent.
20 August 2024
Unprompted review
Reply from Crazy Price Beds
Hi Daphne, Thank you for taking the time to leave us a great 5-star review.
We are so happy we could help assist you,
Please let us know if there is anything else we can help you with?
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Super fast delivery
Estimated delivery on there website is 5-7 working days. Super fast delivery and arrived in 2 days even though I placed my order on a Sunday. Lovely quality bed and easy to assemble. Good prices also. Definitely recommend.
30 July 2024
Unprompted review
Reply from Crazy Price Beds
Hi, Thank you for taking the time to leave us a great 5* review.
We are so you are happy with your order and your quick delivery.
Please let us know if there is anything else we can help you with in the future.
Kind regards
Hannah
Customer Experience Team | Crazy Price Beds
Email: info@crazypricebeds.com Web: www.crazypricebeds.com
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