Crawford & Company Reviews 

Our claim has been going for over a year ,all for a bathroom floor about 9mtrs square,we had a concrete floor fitted wrong so was taken up and refitted but is 300mm to low for the floating floor so they had to fit joists ,which were fitted wrong and were at different heights, the floor boards had no fixings in and the 6mm ply was fitted with 25mm tacks, they came out again and said it had all got to come back up so they've taken the ply up and found some of the chipboard flooring wasn't even on the joists,they haven't been back since and have left us with an unsafe floor ,they say their not coming back has we owe them £600 for apparently a second claim on a leaking tap which they had nothing to do with fixing and we had to fix before they came out,and wasn't part of the works to be carried out ,got to be one the worst experiences in all respects of sub standard work and communication I've seen

Very efficient, and friwndly team, designed to fully assist with insurance claims

I have removed the review as Crawco have been in touch and hopefully we will draw this all to a conclusion soon.

Terrible service
More than 1 months and still doesn’t received money from car claim
Each time when I call , same information “have problem with account “ but don’t able to give you any time frame

Terrible service, lazy, unhelpful, and incompetent. Barely respond to emails, gave me wrong information, tried to investigate that I was faking damage being done that their policy holder did.

Stay away from these people as they are just terrible at what they do.

My flood claim was handled well by Crawford, except for a sizeable delay in the middle when my loss adjustor went off & nobody took over the case. However when I chased and Daniel picked it up all worked out ok.

Do not buy home insurance from AXA if they still use Crawfords!
Won’t let me award zero stars, but even zero would be too many. Awful company, no communication, have to constantly chase them to get disturbance allowance paid, and they only authorise alternative accommodation for maximum a week at a time. When you need to extend the alternative accommodation you have to call them 5 times. I forget how many times my son had to check out of the hotel because Crawfords did not extend in time. 12 months since a minor kitchen fire and no nearer to getting it sorted. Mentally, I’m strong but I dread to think how someone less mentally strong would cope with the stress and anxiety caused by this team of absolute useless jokers.
I had the first adjuster removed from the case due to her being useless and she actually lied to me about the amount of disturbance allowance. A new adjuster was assigned about 4 or 5 months ago… I have received zero communication from him, and no responses to my emails. Without doubt the worst company I’ve ever had the misfortune to deal with.
Edit: No Kim, I won’t be contacting customer service. Been there, done that, makes no difference.

Assessor was professional and friendly. Claim was done over the phone and video call which worked really well.

If I could I would give zero stars.
What an awful company!!
The initial phone call was lovely, explaining they are the middle people who help with claims , which takes the stress away and so on.. well there was the first LIE.
Surveyor was sent out, Crawford then call to say yay the claim has been accepted and the contractor would be appointed , before I agreed to pay the excess, I asked what would be covered and sorted they told me.
Contractors came, did a shambles repair , and left . It didn’t fix the issue. We complained and was told the case is closed, Crawford can no longer speak with us as it’s all sorted , even though the repair wasn’t done.
Insurance company advised us it was a temporary fix.

If your insurance company do use this company as the middle people, either refuse or make sure everything is in writing and signed .

We have taken our complaint further and escalating to the finance ombudsman.

How people can even sleep at night knowing working for these cow boys I will never know

AWFUL AWFUL AVOID

I had an insurance claim for my car and didn't realise the company my insurer was using. I saw the reviews ion here but they don't reflect the hundreds of thousands of successfully managed claims.

Absolutely rubbish, never pick up the phone and never respond emails. They don’t even deserve 1 .

REPOST AS REMOVED BY CRAWCO AS STAFF NAMED! Subsidence claim submitted via our home insurance provider Nationwide Building Society in January 2022. After an initial survey from Crawco we were given an additional endorsement to our policy which we challenged with the FSCS who agreed with us it was unreasonable and instructed the Nationwide to remove - we received £100 compensation. In December 2023 we received an settlement offer from Crawco, the amount was clearly 'go away' money and we did not agree with their summary outcomes and reasons for the subsidence. We have tried to contact Crawco but had no response including from the dreaded automated phone line the message (which has said for the last 2 years that they are experiencing a 'busy' period!) Messages left have never resulted in a call back. response. 3 days ago I posted a review now removed and the following day received an e mail with a response to our concerns. The benefits of public review sites! Just a few business hours later we get a missed call on our landline and an e mail saying is the matter resolved. I tried to phone back and got... the automated telephone reply and NO response to my message requesting a callback. The e-mails start again and I suspect I'll be posting negative reviews for weeks! Clearly a company either in crisis or unable to manage customer care or maybe both??

I paid the flight cancellation insurance to cover the costs and I recived email they will not cover the costs for no reason, even i had confirmation for the flight cancellation.

disappointed disappointed disappointed

People, when complaining about the rough service Crawfords seem famed for, include the name of the insurers that hired them. This will allow people to not only avoid Crawfords but those that hire them, eventually the message will seep up, that hiring Crawfords means folks not buying their products.

Started off with reasonable contact, now they just ignore my emails. I have been waiting since 5 March for a reply, I have sent numerous emails, absolute rubbish company. Will look closely at who insurance companies use when I next renew, and not use any that use this company!!!

NEVER phoned me back. They are incompetent! Over a year later still no contact from this pathetic company. I asked for call back many times & they just ignored me!

They are a disgrace, and all they care about os trying to find a way not to help your claim, my garage is about to fall down its attached to the house my wife is pregnant and i have a dog running around the garden, they can clearly see how dangerous it is and that it will kill someone if it falls on them, so instead of actually helping and fixing the clear subsidence, they say no and say stay away from the structure as its really dangerous and get someone to fix asap yes because i have 10k, buildings insurance is pointless paying for nothing, i wont be using these people again and o suggest everyone ring the insurance companies and find out of crawford take the claim on as 3rd party of so cancel your insurance. CRAWFORD ARE A DISGRACE

when I found out this company was acting as loss adjusters on my claim I felt a long battle ahead, Exactly the opposite, emails were swiftly and politely answered, the loss adjuster looked at the damage and quotes obtained to repair and make good water ingress through our roof. A polite and sensible discussion followed and a figure was agreed, less our £300 excess.. I was told to wait ten working days for payment.. the payment arrived two days early

This is who I was stuck with thanks to you. This is regarding Ferris Ltd who you booked.
Words fail me
Words fail me. I don't even know where to start.
Paint on the carpets, on my tv, dropped down my sofa, on a whole rail of clothes because they were out back when the wall was still wet, all down the side of my dressing table and that is just some of it.
Patched the ceiling that then fell down because the patch was too big and too heavy, broke my tie backs off the wall, painted wet plaster so the wall bubbled up and the paint came off and a five day job which was apparently just a little job took three weeks and I still had to sort out some of it myself.
I was expected to stay on one room for all of that time with my dogs because they wouldn't pay for doggie day care and said they dogs couldn't be in the cottage alone. Would pay for me to stay somewhere even though I had days if an unusable kitchen and bathroom. Said they would do a room at a time but upturned my entire cottage bar one room, I lost work as I couldn't go in but was told that was tonight and despite reporting all of this to the protect manager, I got the brush off.
You could not pay me to use this company after the horrendous experience I had and Crawfords denied putting my dogs in daycare, denied me staying elsewhere even though my cottage was unlivable and denied my loss of earnings as a result of three weeks being stuck at home not the five days that it was meant to take.

Claim number BP-57539 in the name of Ireland.
Sean at Ferris claimed he spoke to you repeatedly about the issues and that you declined everything and the refused to give me your phone number. At that stage I didn’t believe a word that was said.
Gave you the details you asked for and silence from you. I should sue you for the amount of items damaged of mine.

We have buildings and contents insurance through John Lweis plc the policy being underwritten by Royal Sun Alliance. We have had an ongoing subsidence claim being assessed by Crawford and Company (loss adjustors) for more than 3 years now. Despite the claim being confirmed as justified in June 2021 no compensation has been offered. Crawford's have dragged their feet at every opportunity, miss their own deadlines and appointments without explanation. Crawford’s customer service is worse than appalling. It appears their real objective is to delay and frustrate so that genuine claims are indefinitely delayed and unresolved.