Craft Kitsune Reviews 370

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

The old owner was amazing, and kits were incredible. The new owner raiaed price without notification, used mass molds, then stopped deliverying product, but continues to take money from accounts signe... See more

Rated 5 out of 5 stars

Great products! Excellent customer service! Very well made molds! Super neat little "DIY complete kits" to experiment with. Fun miniatures for lots of projects! Can't wait to use everything I've recei... See more

Rated 4 out of 5 stars

The molds are cute and unique. But there is a problem with the ordering system. I placed an order but received no e-mail confirmation or shipping notice, so I figured my order didn't go through. I o... See more

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Rated 1 out of 5 stars

This company is an absolute scam. I don’t know how she’s able to keep functioning as a business. Last shipment I received was in February with CHRISTMAS themed bits… (Halloween’s came in Decembe... See more

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3.0

Average

TrustScore 3 out of 5

370 reviews

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Rated 3 out of 5 stars

Good Overall

I love the uniqueness and variety of items! Things are quite interesting. They need to make a way to opt out of the free lamp tho. And while the free shipping is nice they need to add better padding or a more secure way to ship the kits. The less things rattle around inside the less likely they are to get damaged. It also would be nice if the website let you know which month box you were ordering.

5 June 2023
Rated 2 out of 5 stars

Save your money for Sophie & Toffee

Molds are flimsy.
Boxes don't have much going on. Very lacking for what your paying.
Website is misleading so you never know which month's box you will get. For example: the march kit was a UV Dip Resin. Under order history it doesn't specify which month you paid for, just the date of the charge. One would assume, since the site doesn't specify which kit, but it says a charge was paid on March 12th, you'd be getting the March kit.

I reached out and it took 2 weeks to respond. They said they are showing I skipped the match kit. I reached out right after with another question about it because that doesn't make sense to me as the website is misleading. She just never responded. It's been 7 weeks.

So disappointing.

12 March 2023
Craft Kitsune logo

Reply from Craft Kitsune

Hello,

I apologize that our kits did not meet your expectations and for any confusion.

Craft Kitsune uses a third party app for the customer portal which shows the charge dates. This has been edited as much as possible to make things clear. Additionally, the website homepage always shows the upcoming kit and there is a How Renewals Work page.

Craft Kitsune provides unique, hard to find, and exclusive craft supplies at an affordable cost with free shipping anywhere in the U.S.

I apologize, I cannot locate a follow-up email from you. Please send an email in if you still have any questions/concerns.

Thank you.

Rated 4 out of 5 stars

The kit had all that was needed to make…

The kit had all that was needed to make several projects, but the instructions were very vague. I was glad there were extra materials as I wasted a lot learning how to do things. For a beginner with no experience this leaves a lot to be desired, but if you have a little experience a great kit.

9 March 2023
Rated 4 out of 5 stars

Great products, website needs updated info

I love my items and think everything is top quality. The only reason I gave 4 stars instead of 5 is because the shipping info on the website is not correct. I say this based on personal experience. When I made my first purchase I spent over $100 for my items plus shipping. The site says any item that is not a monthly subscription will be shipped within 5 business days. I did order the monthly on top of extras. After waiting about 2 weeks, I reached out for clarification. I was told that she doesn’t have the ability to ship them separately due to warehouse stuff. That’s fine, but I would have appreciated the up front info before ordering. She was very nice and refunded my shipping fees. I did receive my complete order with my next months subscription box. So all in all it took over a month to receive my first package. But it was worth it! I will be keeping my subscription.

15 March 2023

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