I dealt with Alina to insure a 3rd boat she was genuinely really helpful she said she would phone back by 3 pm and straightaway I thought in the back of my mind she wouldn’t and I’d be chasing the... See more
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Review summary
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After being with our initial insurance company for three years thinking they were giving us best price we used craftinsure online quote enquiry and found the same cover for more than £300 less than o... See more
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When my boat insurance was due Craftinsure notified me with a quotation. I got 2 other quotes 1 was a third less and the other 50% more. The expensive one came back with a matching quote but Craftinsu... See more
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After filling in long complicated insurance forms only to give up I found craft insure I gave the value of my boat and a few details and was provided with a good value price no long complicated forms... See more
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Company details
About CraftInsure
Written by the company
We arrange specialist boat insurance for boaters who love what they do. We are a leading insurer for boat insurance in the UK and Ireland, with more than 25,000 policyholders.
Our team bring over 20 years of underwriting experience within the marine insurance industry, with boat owners at the helm! Our boat insurance policies are designed with boaters needs in mind, boats are our passion, and we understand the challenges involved.
As an online insurer, we aim to make the quotation process as easy as possible, offering you a boat insurance quote and cover in minutes. We offer a variety of cover for boats and crafts, from narrowboats and cruising yachts, to racing dinghies and paddleboards.
When the unexpected happens, the real value of Craftinsure comes into its own. You can notify us of a claim 24/7 and rest assured that it will be dealt with by our vastly experienced, first-class claims crew.
Contact info
One Stockport Exchange, Railway Road, SK1 3SW, Stockport, United Kingdom
- 0345 260 7888
- customersupport@craftinsure.com
- craftinsure.com
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4.7
Excellent
1K reviews
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Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very easy to navigate
9 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Dealt with easily & efficiently.
Dealt with easily & efficiently.
Well done to staff member, forgot her name but she was very good.
I think maybe, not certain but Sarah rings a bell.
14 August 2025
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
For 8 years happily accepted auto…
For 8 years happily accepted auto renewal for our boat insurance- via email communication.
Sent a letter to say cannot offer monthly payment plan and didn’t auto renew.
Terrible treatment of loyal customers- we didn’t see our post for 3 months because we were on our boat! Which is why we communicate everything via email!
12 August 2025
Unprompted review
Reply from CraftInsure
Hi Bev, thanks for taking the time to leave us a review.
I am sorry to hear this, in no way do we wish for our customers to have a bad experience whilst being with us and we would like the opportunity to discuss this properly.
So we are able to look into this further please can you email us at customersupport@craftinsure.com with your policy number.
We would love to help resolve this for you.
Kind Regards,
Teigan
Simple clear process
4 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
All good-very easy to use the…
All good-very easy to use the website-with a quick price-would recommend
2 August 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Couldn't have been easier to get cover…
Couldn't have been easier to get cover and the price seems very reasonable as well. Level of cover is good too.
17 July 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very quick and easy
7 July 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Quick, easy, competitive…
Reviewing my boat insurance I found Craftinsure was easy to deal with and were more competitive than the current broker who had increased their costs by 35%.
3 July 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thanks for leaving us a review! It’s really important to us that we make our customers happy, so your feedback is really appreciated. If you have any further comments on how we can make your experience so far even better, then please get in touch.
Easy to get a quote and good price
Easy to get a quote and good price. Had my previous boat insured with you.
1 July 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Extremely Disappointed – Would Not Recommend
I’m extremely disappointed with Craft Insurance.
After my outboard motor was stolen, the claims process has been nothing short of a nightmare:
It took over 3 weeks to get a payout, plus another full week wasted on back-and-forth communication;
The motor was valued at the bottom end of the market, with no regard for actual replacement costs;
They deducted 10% per year of use, meaning I lost 20% off the value, even though the item was in excellent condition;
And the final insult: I was told by an advisor to "look for a second-hand replacement on eBay" — seriously? Is this insurance or a joke?
It feels like I’ve entered a parallel universe, where the insurer’s job is to minimise payouts and send you off to fend for yourself.
I chose Craft Insurance expecting peace of mind, not delays, low valuations, and ridiculous suggestions.
Absolutely not recommended. A frustrating and disappointing experience.
4 July 2025
Unprompted review
Reply from CraftInsure
Hi Alexey
Claims on outboard motors are based on an indemnity value and so a deduction would be made for wear and tear.
I am sorry you were unhappy with the claims process due to this.
Kind Regards
Easy to renew and good value
2 July 2025
Reply from CraftInsure
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Sneaky b...... keep charging me after the policy has been cancelled, don't refund and just say "oops sorry, nothing we can do"
I have had my boat insured for them for a few years. Never made a claim, so I don't know how they are about that.
But I have sold the boat and cancelled the policy, yet I keep getting charged. You can't even cancel the policy outside of office hours, they have no way to do it online. It HAS to be done over the phone.
Anyway. I cancelled on the 25th per email (not recognised) because my policy will be booked on the 26th, on the 26th I went to the chat and told them I have already cancelled via email, but because it was out of office hours I couldn't officially cancel. He said, that is no problem. He'll cancel the policy for me.
Thinking that's going to be it, I was still charged. "Okay.", I thought. "Maybe it was too late to stop the transaction".
I just left it at that, except now I was charged again on the 9th?!
So I call them up and told them what's going on and they only said "Sooooowwwyyyyy can't refund you and it says your policy is only cancelled on the 27th of June. Nothing we can doooo".
They just take your money and will keep charging you.
I am sure this won't be the last I hear of them, they will try to charge me again 100%. I warned them though that I will go to legal over this, because that's just theft.
10 June 2025
Unprompted review
Reply from CraftInsure
Hi Domenik
I am sorry to hear this.
So we are able to look into this further please can you email us at customersupport@craftinsure.com with your policy number.
We would love to help resolve this for you.
Kind Regards
Very poor renewal service
Issued a renewal request - 10% increase OK fair enough, but was quoted the wrong level of cover due to an internal system error. Then when they corrected this they increased the price so the rise was then a massive 21%, I objected and they adjusted the price back a bit by offering some discount.
But now I can't pay them because the auto pay is not updated and they do not like answering phones.
Shortly I will be left with no boat insurance.
Not impressed, very inefficient and I wonder what would happen if a claim arose.
6 June 2025
Unprompted review
Reply from CraftInsure
Hi Trevor, thanks for taking the time to leave us a review.
I can confirm that I can see you have been in correspondence with one of our advisors via email who has apologised for the issues that we have had and we understand that this is not ideal during the renewal process, we unfortunately cannot always rely on technology as we wished we could but our customer service advisors are trying their best to rectify any issues the best we can.
As you have stated I can see that you have agreed to a discount with the advisor you were speaking to but as we cannot take new card details via email, she has informed you to ring and from the notes on your policy this has now all been sorted.
If you require any further assistance with anything else, please email us at customersupport@craftinsure.com as we would like to look into this further.
Kind regards,
The CraftInsure Team
My boat insurer sadly joined Ripe
My boat insurer sadly joined Ripe. Could not reach them by phone or email for a week. Eventually got a quote 100% more than the previous year. Just a phone line with inexperienced staff. Rubbish service. Don't touch them.
5 June 2025
Unprompted review
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