Craftastik Reviews 

6,444
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the top quality of fragrance oils and other products, highlighting their strong scent throw and variety. Many people appreciate the fast delivery service, with orders arriving quickly and on time. The overall service is frequently described as excellent, with consumers finding the ordering process smooth and efficient. However, some customers noted issues with delivery, mentioning problems with the DPD courier service. A few people also experienced lost or unreceived orders, leading to frustration. Additionally, some reviewers were not happy with customer service, citing unresponsiveness to emails about incorrect items or refunds.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality, value, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and quick delivery times.... See more

Quality

Consumers generally express satisfaction with product quality, frequently praising the high standard of... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering, quick... See more

Service

People report positive experiences with service, often describing it as excellent, efficient, and brilliant.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fragrance oils are always top quality. I've found the Craftastik in-house scents are fantastic. I've seen some negative comments re. customer service but that has never been an issue.Any problems... See more

Rated 5 out of 5 stars

Oils are gorgeous and strong as always. Only problem is tried everything to contact you and nobody ever gets back. Seems nearly impossible to get to talk to someone from craftasik. This problem is cou... See more

Rated 5 out of 5 stars

I've seen that more people are dissatisfied with this company, especially with customer service. Personally, I haven't had any problems so far and everything I've bought from them has arrived on time.... See more

Rated 5 out of 5 stars

I absolutely love craftastik fragrance oils that have a super strong scent throw that lasts for days in my wax melts . A few of my favourites are Baby powder Black cherry Bora board Snow An... See more



Company details

  1. Flavours, Fragrances and Aroma Supplier

Written by the company

Home Fragrance Supplies, Candle Supplies at great prices!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(6,444)

609 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, on of my items was missing and within minutes the of my email being sent I had a reply and item was sent and received the next day. I have been using this company for 4 years now and service and products are top notch.

2 June 2026
Rated 5 out of 5 stars

Great customer service

Great customer service
THANK YOU for such a great experience from start to finish. I will definitely use this company again and would highly recommend them.

18 May 2026
Rated 5 out of 5 stars

Il be back

Been meaning to order a few time and when I did yous didn’t disappoint I took out the oil of the bag and my daughter said she could smell the oil from half way down the path (I work in the shed) and I didn’t even open it she said literally said smells like a coffee shop so am impressed

20 May 2026
Rated 1 out of 5 stars

I never received my package got in…

I never received my package got in touch eventually with customer service. Sent me a Royal Mail link saying order had been uplifted but no further information. Very disappointed with this company. I won’t buy or recommend them to any one. Stay clear from them.

24 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look