I got brushes set and one of the brushes inside the box has something white on it all over the bristles which I think is mold. I emailed the support to request a replacement and left a support req... See more
Company replied
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Edit as of 06/01/2026: Corrections on my account, Craftamo is not based in England, that's on me for being a dumbass and getting information wrong. I have since had several r... See more
Company replied
Every product I've bought from Craftamo has been top notch. The brushes they made are my favorite, the course I took was amazing, and I even enjoy the paper that came each month. That's a common p... See more
Company replied
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first bu... See more
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Company details
Written by the company
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Contact info
83 Ducie Street, M1 2JQ, Manchester, United Kingdom
- support@craftamo.com
- craftamo.com
4.0
Great
268 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Exceptional Quality Product!
Couldn't be happier with the quality product I received from Craftamo. The packaging was very attractive and packed so well as to insure it would arrive intact. Their site is easy to navigate - would definitely recommend.
22 January 2024
Unprompted review
Reply from Craftamo
Hi Barb,
Thank you so much for your glowing review of your recent experience with Craftamo! We're thrilled to hear that you're delighted with the quality of the product you received.
Ensuring that our products arrive safely and intact is always a top priority for us, so it's fantastic to hear that you found the packaging both attractive and secure. We want every aspect of your interaction with Craftamo to be seamless, which is why we put great effort into making our website easy to navigate.
Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to make sure your journey with Craftamo continues to be nothing short of exceptional.
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
Reply from Craftamo
Hello Will,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with our products and that you appreciate being kept informed about the shipping status of your items.
At Craftamo, we strive to provide not only high-quality products but also excellent service. Keeping our customers informed about their orders every step of the way is an important part of that commitment. We want you to feel confident and excited about your purchase from the moment you place your order until it arrives at your doorstep.
Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
Elisa
Customer Happiness Agent
Craftamo
High Quality Company
My order was filled and shipped in a timely matter. I’ve been doing business with Craftamo for over a year now and have never been disappointed. All of the brushes I have bought from them are high quality. I also subscribed to Emma Lefebvre’s boxes last year. Excellent. I have not been disappointed once.
14 February 2024
Unprompted review
Reply from Craftamo
Hi Cynthia,
Thank you so much for your continued support and loyalty to Craftamo! We're thrilled to hear that your recent order was filled and shipped promptly. Ensuring timely delivery is a priority for us, and we're glad that we could meet your expectations once again.
It's fantastic to hear that you've been doing business with us for over a year and that you've never been disappointed. Your satisfaction is incredibly important to us, and we're committed to providing you with high-quality products and excellent service every time you shop with us.
We're delighted to hear that all the brushes you've purchased from us have been of high quality. We take great pride in sourcing the best materials to create brushes that meet the needs of artists like you.
We're also thrilled to hear that you subscribed to Emma Lefebvre's boxes last year and that you found them excellent. Collaborating with talented artists like Emma is something we're passionate about, and we're glad that you enjoyed the experience.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Craftamo brushes are high quality
Craftamo brushes are high quality, not to soft with just the right amount of snap to the bristles. The handles are large enough, in diameter, that my hands don't hurt when painting for hours. When you order from them they are quick to ship and everyone knows when an painter orders a new art supply they don't want to wait long to get it. Like a kid in a candy shop !
21 June 2023
Unprompted review
Reply from Craftamo
Hello Robert,
Thank you so much for your enthusiastic feedback about Craftamo brushes! We're thrilled to hear that you're enjoying the quality and performance of our brushes. Our team takes great pride in delivering products that meet the needs and expectations of artists like you.
We understand the importance of prompt shipping, especially when you're eager to dive into your next creative project. Our goal is to provide a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep.
Your satisfaction is our top priority, and we're delighted to hear that you're experiencing the joy of receiving your new art supplies just like a kid in a candy shop! If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help make your artistic journey as enjoyable as possible.
Regards,
Elisa
Customer Happiness Agent
Craftamo
Ryan O’Rourke 5pieces artist brush set
Dear Craftamo,
I am a French spoken beginner artist, so I will try to express my self as much as I can. Your paint brushes are wonderful and I love them. It’s a little bit expensive for me since I live in Quebec due to custom’s fees and exchange rate. But they are just great. Thank you very much for your interest in art. We need quality in art, and you give that for sure! 👍
Thank you so much for your concern,
Have a great day and a lot of success,
Isabelle ❤️
15 February 2024
Unprompted review
Reply from Craftamo
Hello Isabelle,
I am delighted to read your message and learn that you are satisfied with our brushes. We are glad to know that you appreciate the quality of our products.
Your passion for art is truly inspiring, and we are proud to contribute to your creativity. We believe that the quality of our products can genuinely help artists achieve their goals.
Thank you for your message and for sharing your feelings with us. We hope you continue to enjoy our brushes and keep creating wonderful pieces of art.
Wishing you a great day filled with success and creativity,
Best regards,
Elisa
Customer Happiness Agent
Craftamo
A+ all around!
I purchased the Sarah Burns Studio Gouache Box and cannot praise it enough. The time and detail that went into this shows. The box artwork and print is beautiful. The brushes, paint and paper are quality. I like the consistency of the gouache it is not too stiff and moves well. Sarah's tutorial and teaching is phenomenal. She walks you through everything and gets you ready with practice before diving in. This box was a Christmas/Birthday gift to myself and I am so happy. Thanks Craftamo and Sarah for putting this together.
11 February 2024
Unprompted review
Reply from Craftamo
Hello Heather,
It brings us immense joy to know that you are thoroughly enjoying every aspect of your purchase, from the meticulous craftsmanship of the box artwork to the exceptional quality of the brushes, paint, and paper. We take great pride in curating products that not only meet but exceed our customers' expectations.
Sarah Burns is truly a master of her craft, and we're delighted that her tutorial and teaching have provided you with invaluable guidance and inspiration. Your satisfaction and happiness mean the world to us, and we're honored to have played a part in making your Christmas/Birthday gift to yourself a memorable one.
Thank you once again for choosing Sarah Burns X Craftamo. Should you ever need further assistance or have any questions, please don't hesitate to reach out. Wishing you endless creativity and joy in your artistic endeavors!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Fine Art
I purchased 1-02, brushes for fine work
I love the quality! I will purchase again.
Ty
Robin Gilroy
30 January 2024
Unprompted review
Reply from Craftamo
Hello Robin,
Amazing, 5-Star Review! I am over the moon to find out that you liked our brush especially the detailed brush for Fine Art. Looking forward to your next purchase from us.
Happy Painting!
Regards,
Elisa
New favorite brushes
I bought the Sarah Burns brush set from Craftamo and they’re now my favorite by far. I completely recommend them.
30 December 2023
Unprompted review
Reply from Craftamo
Hello Kiara,
Thank you so much for giving us 5-Star Review! I am glad that you are loving Sarah Burns X Craftamo Brush Set. We are excited for you to create amazing paintings in the future using our amazing Sarah Burns Brushes.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Great company to work with.
Product provided was accurately represented on their website. The website was easy to use and provides extra level of security. The company sent reliable reminders when the product was released. Shipping notifications were accurate and timely. I did not need customer service help, but the company has reached out and made a personal connection with me.
20 October 2023
Unprompted review
Reply from Craftamo
Hi Susan,
Thank you sincerely for taking the time to share your positive experience with us. We are delighted to hear that our commitment to accuracy, user-friendly interface, and security features met your expectations. Your feedback on our website's ease of use and the reliability of our product release and shipping notifications is truly appreciated.
We take pride in ensuring our customers are well-informed and experience a seamless process from browsing to delivery. It's heartening to know that you found value in our extra security measures and appreciated the accuracy and timeliness of our notifications.
We also extend our gratitude for acknowledging our proactive customer service outreach. Although you didn't require assistance, our team always aims to establish a genuine connection with each customer. Your acknowledgment of this effort is genuinely rewarding.
Thank you once again for choosing our products, and we look forward to continuing to exceed your expectations in the future
Regards,
Elisa
Customer Happiness Agent
Craftam
Excellent quality and service
I've been dealing with Craftamo for a year now. Sometimes for individual items and also for a subscription box. Everything I've received was top-notch. The product packaging is of good quality, not flimsy! The mailing packaging is also very good. Most items come in multiple layers of packaging so the product received is in excellent condition. Also, Items are received quickly and without incident. I highly recommend this site and their products.
7 December 2023
Unprompted review
Reply from Craftamo
Hi Debra,
Thank you so much for taking the time to share your wonderful experience with Craftamo! We are thrilled to hear that you have been a loyal customer for a year, and we appreciate your trust in our products and services.
It's fantastic to know that both individual items and our subscription box have met your expectations. We take great pride in ensuring that our products are of top-notch quality, and your feedback reassures us that we are on the right track.
We are pleased to hear your positive comments about our packaging. We understand the importance of delivering products in pristine condition, and we're delighted that you find both the product packaging and mailing packaging to be of good quality. Our team works hard to provide a secure and pleasant unboxing experience for our customers.
Efficiency in delivery is crucial, and we're glad to hear that your items arrived quickly and without incident. Your satisfaction is our priority, and we aim to make your shopping experience with us as smooth and enjoyable as possible.
Your recommendation means the world to us, and we sincerely appreciate your kind words. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you for many more years to come!
Thank you again for being a valued member of the Craftamo community.
Regards,
Elisa
Customer Happiness Agent
Craftamo
you products is so amazing
3 January 2024
Unprompted review
Reply from Craftamo
Hi Jhosep,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you find our products amazing. Our team works hard to deliver quality and excellence, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience. We truly appreciate your support and look forward to continuing to exceed your expectations.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Very Happy Customer
I have already provided a review on the Craftamo website and have now been asked to provide one on Trustpilot by the Customer Happiness Agent. How could I not, with a job description like that. And this is one of the main differences in dealing with Craftamo - the whole experience was easy; I felt welcome on the site and the communication, whilst waiting for Diane Antone's beautiful brushes to be released, was 10 out of 10. Thank you.
21 November 2023
Unprompted review
Reply from Craftamo
Hi Cate,
Thank you so much for taking the time to share your experience with Craftamo, both on our website and now on Trustpilot! We truly appreciate your kind words and the effort you've put into providing feedback.
It warms our hearts to know that your experience with Craftamo was characterized by ease, a welcoming atmosphere on the site, and top-notch communication. We're thrilled to have been a part of your journey in anticipating and acquiring Diane Antone X Craftamo Brush Set.
Your acknowledgment means the world to us, and we're grateful for your 10 out of 10 rating.Thank you again for choosing Craftamo and sharing your positive experience!
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Reply from Craftamo
Hi Rhylie,
Thank you for your kind words! We're thrilled to hear that you found our product to be of awesome quality and that you appreciated the fast shipping. Providing top-notch products and efficient service is our priority, and we're delighted to know we met your expectations.
Happy Painting!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Eric Yi Lin Watercolor Brush Set
I purchased the Eric Yi Lin set of brushes and these have quickly become my favorites. They feel nice, hold water well and have the perfect amount of snap in the smaller sizes. Packaging was nicely done and they arrived in the expected time. Overall excellent product and experience.
15 November 2023
Unprompted review
Reply from Craftamo
Hi Eva,
Thank you for choosing the Eric Yi Lin X Craftamo Brush Set and for sharing your fantastic experience with us! We're thrilled to hear that these brushes have quickly become your favorites, offering a delightful feel, excellent water retention, and just the right amount of snap in smaller sizes.
It's wonderful to know that you appreciated the nicely done packaging and that your order arrived within the expected time frame. Providing an overall excellent product and experience is what we aim for, and your feedback reinforces our commitment to quality and customer satisfaction.
We appreciate your support and look forward to being a part of your artistic journey.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Joni Young Art tutorials and brush set.
I joined Joni Young tutorials and discovered her awesome brushes. They are perfect for a variety of techniques and just the right sizes. It’s the two best presents I gave myself, can’t wait to see what’s new for 2024.
15 November 2023
Unprompted review
Reply from Craftamo
Hello Marieanne,
Thank you so much for sharing your experience with Joni Young tutorials and our awesome brushes. We're so happy to hear that you find them perfect for a variety of techniques and just the right sizes for your artistic endeavors.
It warms our hearts to know that these brushes have become such a meaningful gift to yourself. Your enthusiasm motivates us to continue delivering high-quality products that enhance your artistic journey.
We're equally excited about what's in store for 2024, and we can't wait to share new and exciting additions to our collection with you. If there's anything specific you're looking forward to or if you have any questions, feel free to reach out. Thank you for being a part of our creative community!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Great paint brushes!
These are great paint brushes, they really hold the paint.
15 December 2023
Unprompted review
Reply from Craftamo
Hello Mary,
Thank you for your positive feedback! We're delighted to hear that you find our paint brushes to be great and effective in holding paint. Providing high-quality tools that meet the needs of our customers is our top priority, and your satisfaction is our greatest reward.
If you ever have more feedback or suggestions, or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to being your go-to choice for excellent paint brushes.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I am very happy with the brushes
I am very happy with the brushes I purchased from Craftmo. This is the second set I purchased and I am pleased with both sets. The ones most recent are from the Diane Antone collection. I wanted to support her and this endeavor. I am really glad I did. The brushes are very good quality and also beautiful (loving the green)
8 December 2023
Unprompted review
Reply from Craftamo
Hello Sundie,
Thank you for being a valued customer and taking the time to share your positive experience with Craftmo! We are thrilled to hear that you are very happy with the brushes you purchased, especially the Diane Antone X Craftamo.
Your decision to support Diane and our endeavor means a lot to us, and we're so glad it has been a rewarding experience for you. It's fantastic to know that you find the brushes to be of very good quality, and we share your admiration for the beautiful green color.
We appreciate your loyalty and trust in Craftmo. We look forward to continuing to provide you with top-notch products and services.
Thank you again for choosing Craftmo!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Fabulous
Fabulous brushes and packaging was so beautiful and well done.
14 November 2023
Unprompted review
Reply from Craftamo
Dear Nikki Clark,
Thank you for your fantastic review! We're thrilled to hear that you find our brushes fabulous, and we're delighted that you appreciate the beauty and quality of our packaging.
At Craftamo, we strive to not only provide top-notch art tools but also ensure that the entire experience, from unboxing to creating art, is enjoyable. Your positive feedback motivates us to continue delivering products that meet and exceed your expectations.
We sincerely appreciate your support and look forward to being part of your artistic journey.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Prompt service, production perfection
The service was prompt, the product is perfection. I found Diane on YouTube during the pandemic when I started watercolors. I've watched her use a wide variety of brushes over the past two years and I feel confident in her selection and design of these brushes. When a company has quality materials and great service, I will definitely be a regular customer. Well done!
15 November 2023
Unprompted review
Reply from Craftamo
Dear Mary,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our service prompt and our product to be perfect.
It warms our hearts to know that you discovered Diane on YouTube during the pandemic and have been following her watercolor journey for the past two years. We truly appreciate your trust in her expertise and the confidence you have in the selection and design of our brushes.
At Craftamo, we are committed to providing quality materials and excellent service, and we're delighted to have met your expectations. Knowing that you plan to be a regular customer is the greatest compliment we could receive.
Happy Painting!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I love their brushes
I love their brushes. I have two different sets of Artist brushes - Lindsay Weirich's and Diane Antone - and while they are both very different sets of brushes - they paint like a dream. The handle shape is good, the brushes themselves are well made. I enjoy painting with them. I would definitely buy their brushes again as the need arises.
23 November 2023
Unprompted review
Reply from Craftamo
Hello Anne,
We are happy to hear that you are completely satisfied with your purchase of our Artist brushes, and we're delighted to know that both Lindsay Weirich's and Diane Antone's sets have exceeded your expectations.
We take pride in the quality of our products, and it's heartening to hear that the handle shape and overall construction of our brushes have contributed to a pleasant painting experience for you. We're grateful for your kind words and appreciate your loyalty to our brand.
Thank you once again for your support, and we look forward to serving you again soon!
Regards,
Elisa
Customer Happiness Agent
Craftamo
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