There are occasionally glitches with all surveys and I often miss out on the points I am due. The team at CPX are unusual in actually taking the time to resolve issues and reply to messages. Keep up... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.
Contact info
Berlin, Germany
- feedback@cpx-research.com
- cpx-research.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always responsive and fast solutions
So my experience over time with CPX support is excellent, even though their surveys come with screenput and rare missing rewards, they are diligent in solving problems. Fast response and incredible communication skills
Very responsive and friendly
Before I used to think that once I wasn't credited after completing a survey the payment is gone but cpx research has shown me that as long as I have a convincing evidence I can be paid, their customer service is very friendly and responsive and I recommend this research to anyone seeking to earn from surveys
CPX Research truly values honesty when…
CPX Research truly values honesty when it comes to offering and taking surveys and making sure companies and organisations who made the surveys get honest and helpful information from the clients via CPX Research. I would totally recommend it for both who want to take surveys as well as give it.
Gave me points for a finished survey
Among the companies we are currently…
Among the companies we are currently actively using, one of the best-performing is CPX Research. We also do not experience any issues with payments, and we are satisfied with their service.
Just a fake website
They unreasonably rejected the first survey I completed, just within two minutes after completion, and permanently banned my CPX account. I tried asking their customer service, but they always dodged the issue and only offered to unban the account; I cannot get back the rewards that were originally mine. This is a fraudulent website.
Best customer support and fast network…
Best customer support and fast network payout, the best survey platform ever
Dishonest "Reversal" practices and fake chargebacks
I am writing this to warn others about the dishonest "Reversal" practices on this platform. After completing multiple offers legitimately as a new user I started seeing arbitrary "Reversal" chargebacks on my account (specifically on Feb 11 and Feb 23, 2026).
Fast response by support team
Very fast and proactive response from support
I contacted customer service about not…
I contacted customer service about not seeing any surveys for over 24 hours and the following is their very rude response'
Ticket Details
Ticket Details
Thanks your reply is saved
Ticket Details
ID: 1323047
From: Shauna west
E-Mail:
Created: 2026-04-10 03:13
Update: 2026-04-10 13:53
KlickID: 0
Status: wait_for_reply_from_admin
I dont appreciate being cut off surveys when theres a promotion going on this is discrimination my attorney will be in touch with you
Uploads
2026-04-10/1775783624-Screenshot_20260409-180537.png
Answer from Customer Support 83 2026-04-10 03:40:51
Hey Shauna,
Sorry to hear this. There seemed to be enough participation while you were filling out the survey. We're sorry, but this should not happen. We have forwarded your request to our survey partner.
Best Regards,
Erica
Do you Like this answer? Rate our Team
Answer from User 2026-04-10 05:25:06
Bullshit it says I can't take any surveys been saying that all day this is discrimination my attorney will be in touch
Answer from Customer Support 83 2026-04-10 05:52:42
Hello,
You are not seeing any surveys because our survey partners excluded you from future survey projects. I do not have a lot of details about that. Survey partners may allow you to participate in the future again when their internal quality scoring is recovered. I wish there was more that I can do for you at this time. However, this is their decision. I always recommend taking time when answering surveys and looking out for test and control questions that check your attention.
I hope you still have a great rest of the week!
Best Regards,
Erica
Thanks a lot for your help ;)
my god roblox :p ow
CPX Reasearch
Great customer service, I got a reply from a question within minutes and solved my problem. CPX Research has good surveys, I don't always qualify for some surveys but the ones i complete i have been paid. Highly recommend CPX Research, great site.
The best platform of surveys
The best platform of surveys. You can surely earn some money without wasting time.And when I met a problem during the survey, they solved it quickly.
Best platform to earn money for students
Best platform to earn money for students, very supportive and quick response from their help desk
I have been using surveoo for almost 2…
I have been using surveoo for almost 2 years , in pakistan we have fewer opportunities of surveys , but I am still keep searching for surveys , and with hardwork I have almost collected 5800+ rs just need around 400rs more to withdraw, I believe I will withdraw soon , and about surveoo , I think this is really one of the bestest platform for surveys , no scam , no junk at all, u just have to be active to access surveys , I am hoping to withdraw soon , will write a review again after my first withdraw, I am really very positive that the withdraw day will come soon .
And the customer service is literally the best I have ever seen .
Headline: Exceptional Customer Support and Fair Resolutions!
I have been using CPX Research for last 2 years, and I am consistently impressed by their professionalism and commitment to their users. Recently, I encountered an issue where credit for a completed survey didn't show up in my account. I reached out to their support team, and the experience was outstanding.
I received a response from "Raph" (Customer Support 130) incredibly quickly. Instead of making me wait for days while they investigated with their third-party partners, they took a closer look at my case and credited the missing participation to my account immediately as a gesture of goodwill. This level of trust and "user-first" mentality is rare in the survey industry.
It is refreshing to use a platform that actually listens to its community and takes swift action to ensure we are compensated fairly for our time. The interface is smooth, the survey opportunities are plentiful, and as I’ve now experienced firsthand, the support team is top-tier. If you are looking for a reliable research platform that values your contribution and provides genuine help when needed, I highly recommend CPX Research. Five stars for excellent service and transparency!
i registered 1 day ago and havent done…
i registered 1 day ago and havent done any survey then i wrote a support ticket and immediately it entered my cpx account was banned and i was told that their partners said they should exclude me from taking part in survey without doing survey i noticed it in the beginning of the year if you sent a support ticket your account will be banned now i was just banned without doing survey sometimes i wonder if this is the old cpx research till now the account is banned
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








