CPX Research Reviews 

2,797
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers had a great experience with this company. People frequently mention that the support team is extremely helpful, kind, and incredibly quick to resolve any questions or technical issues that might pop up. Consumers also really appreciate the fast response times, helpful staff members, and smooth payouts when taking part in various daily surveys. Some reviewers were not happy with unexpected payment issues, noting that they sometimes did not receive their proper earnings after successfully finishing surveys. Others felt very frustrated when sudden disqualifications happened right at the end of long tasks or when they encountered annoying technical glitches.

What people talk about most

Customer service

People report positive experiences with customer service, noting that support staff are prompt to reply and... See more

Response time

Users describe positive interactions with response time, highlighting that help requests are answered very... See more

User experience

Reviewers mention ambiguous feedback about user experience. While many participants praise the easy... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, kindness, and promptness in resolving... See more

Payment

Customers had ambiguous experiences with payment, reflecting a sharp division in user feedback. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are occasionally glitches with all surveys and I often miss out on the points I am due. The team at CPX are unusual in actually taking the time to resolve issues and reply to messages. Keep up... See more

Rated 5 out of 5 stars

I recently started doing surveys and like others have found them to mostly run smooth with no issues. But, there was a glitch today, a glitch that I guess was partly my fault but regardless a glitch.... See more

Rated 5 out of 5 stars

I rarely experience problems on this survey panel. On this occasion, James on the support team provided speedy help in awarding the points I was due following a technical issue. Great service.

Rated 5 out of 5 stars

I ran into a technical error about halfway through a survey so I created a ticket. Most survey sites will either respond many days later, if at all, and will either ask you for extensive details about... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,797)

562 reviews in the last 12 months

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Rated 5 out of 5 stars

Always responsive and fast solutions

So my experience over time with CPX support is excellent, even though their surveys come with screenput and rare missing rewards, they are diligent in solving problems. Fast response and incredible communication skills

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive and friendly

Before I used to think that once I wasn't credited after completing a survey the payment is gone but cpx research has shown me that as long as I have a convincing evidence I can be paid, their customer service is very friendly and responsive and I recommend this research to anyone seeking to earn from surveys

22 April 2026
Unprompted review
Rated 5 out of 5 stars

CPX Research truly values honesty when…

CPX Research truly values honesty when it comes to offering and taking surveys and making sure companies and organisations who made the surveys get honest and helpful information from the clients via CPX Research. I would totally recommend it for both who want to take surveys as well as give it.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Just a fake website

They unreasonably rejected the first survey I completed, just within two minutes after completion, and permanently banned my CPX account. I tried asking their customer service, but they always dodged the issue and only offered to unban the account; I cannot get back the rewards that were originally mine. This is a fraudulent website.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

I contacted customer service about not…

I contacted customer service about not seeing any surveys for over 24 hours and the following is their very rude response'
Ticket Details
Ticket Details
Thanks your reply is saved
Ticket Details
ID: 1323047
From: Shauna west
E-Mail:
Created: 2026-04-10 03:13
Update: 2026-04-10 13:53
KlickID: 0
Status: wait_for_reply_from_admin
I dont appreciate being cut off surveys when theres a promotion going on this is discrimination my attorney will be in touch with you
Uploads
2026-04-10/1775783624-Screenshot_20260409-180537.png

Answer from Customer Support 83 2026-04-10 03:40:51
Hey Shauna,

Sorry to hear this. There seemed to be enough participation while you were filling out the survey. We're sorry, but this should not happen. We have forwarded your request to our survey partner.

Best Regards,
Erica

Do you Like this answer? Rate our Team
Answer from User 2026-04-10 05:25:06
Bullshit it says I can't take any surveys been saying that all day this is discrimination my attorney will be in touch

Answer from Customer Support 83 2026-04-10 05:52:42
Hello,

You are not seeing any surveys because our survey partners excluded you from future survey projects. I do not have a lot of details about that. Survey partners may allow you to participate in the future again when their internal quality scoring is recovered. I wish there was more that I can do for you at this time. However, this is their decision. I always recommend taking time when answering surveys and looking out for test and control questions that check your attention.

I hope you still have a great rest of the week!

Best Regards,
Erica

9 April 2026
Unprompted review
Rated 5 out of 5 stars

CPX Reasearch

Great customer service, I got a reply from a question within minutes and solved my problem. CPX Research has good surveys, I don't always qualify for some surveys but the ones i complete i have been paid. Highly recommend CPX Research, great site.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using surveoo for almost 2…

I have been using surveoo for almost 2 years , in pakistan we have fewer opportunities of surveys , but I am still keep searching for surveys , and with hardwork I have almost collected 5800+ rs just need around 400rs more to withdraw, I believe I will withdraw soon , and about surveoo , I think this is really one of the bestest platform for surveys , no scam , no junk at all, u just have to be active to access surveys , I am hoping to withdraw soon , will write a review again after my first withdraw, I am really very positive that the withdraw day will come soon .
And the customer service is literally the best I have ever seen .

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Headline: Exceptional Customer Support and Fair Resolutions!

I have been using CPX Research for last 2 years, and I am consistently impressed by their professionalism and commitment to their users. Recently, I encountered an issue where credit for a completed survey didn't show up in my account. I reached out to their support team, and the experience was outstanding.
I received a response from "Raph" (Customer Support 130) incredibly quickly. Instead of making me wait for days while they investigated with their third-party partners, they took a closer look at my case and credited the missing participation to my account immediately as a gesture of goodwill. This level of trust and "user-first" mentality is rare in the survey industry.
It is refreshing to use a platform that actually listens to its community and takes swift action to ensure we are compensated fairly for our time. The interface is smooth, the survey opportunities are plentiful, and as I’ve now experienced firsthand, the support team is top-tier. If you are looking for a reliable research platform that values your contribution and provides genuine help when needed, I highly recommend CPX Research. Five stars for excellent service and transparency!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

i registered 1 day ago and havent done…

i registered 1 day ago and havent done any survey then i wrote a support ticket and immediately it entered my cpx account was banned and i was told that their partners said they should exclude me from taking part in survey without doing survey i noticed it in the beginning of the year if you sent a support ticket your account will be banned now i was just banned without doing survey sometimes i wonder if this is the old cpx research till now the account is banned

27 March 2026
Unprompted review

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