CPX Research Reviews 

2,797
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 387 reviews, reviewers had a great experience with this company. People frequently mention that the support team is extremely helpful, kind, and incredibly quick to resolve any questions or technical issues that might pop up. Consumers also really appreciate the fast response times, helpful staff members, and smooth payouts when taking part in various daily surveys. Some reviewers were not happy with unexpected payment issues, noting that they sometimes did not receive their proper earnings after successfully finishing surveys. Others felt very frustrated when sudden disqualifications happened right at the end of long tasks or when they encountered annoying technical glitches.

What people talk about most

Customer service

People report positive experiences with customer service, noting that support staff are prompt to reply and... See more

Response time

Users describe positive interactions with response time, highlighting that help requests are answered very... See more

User experience

Reviewers mention ambiguous feedback about user experience. While many participants praise the easy... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, kindness, and promptness in resolving... See more

Payment

Customers had ambiguous experiences with payment, reflecting a sharp division in user feedback. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are occasionally glitches with all surveys and I often miss out on the points I am due. The team at CPX are unusual in actually taking the time to resolve issues and reply to messages. Keep up... See more

Rated 5 out of 5 stars

I recently started doing surveys and like others have found them to mostly run smooth with no issues. But, there was a glitch today, a glitch that I guess was partly my fault but regardless a glitch.... See more

Rated 5 out of 5 stars

I rarely experience problems on this survey panel. On this occasion, James on the support team provided speedy help in awarding the points I was due following a technical issue. Great service.

Rated 5 out of 5 stars

I ran into a technical error about halfway through a survey so I created a ticket. Most survey sites will either respond many days later, if at all, and will either ask you for extensive details about... See more


Company details

  1. Market Researcher

Written by the company

CPX Research (as part of Make Opinion) offers a wide range of global survey projects to panelists. If you ever face any issues with one of the international research partners we cooperate with, please contact our team first! We're looking into every case and try to find the best solution together.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,797)

562 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The support is excellent

The support is excellent; it's unusual in this field for companies to even make it easy to contact them, still less to provide good support.

One big way they could improve things is to bypass the middleman (the survey-providing companies) and be the survey provider themselves. If someone did that, the whole experience could be much better.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

CPX Research is one of the best for surveys

CPX Research is one of the best for doing survey if i face any problem CPX Research always their for help and resolve my problems from my personal experience i would definitely suggest CPX Research.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support

Whenever I experience a survey issue, CPX Research responds quickly and fairly. Their support team reviews the evidence and has always helped resolve my cases. Excellent customer service!

22 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! (AVOID)

Cashed out payment...it was first shown as Pending...then Cancelled.

Obviously no intention of paying.

Will be contacting all the companies whose surveys they carry...to let them know they're being completed unpaid.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Cpx survey is a 100 % way to earn…

Cpx survey is a 100 % way to earn reveal money through surveys I have use this research for like 5 years and I have not had any issues of payment or survey it is smooth and clear understanding when using cpx I welcome you guys to use this platforms in earning more through surveys

21 July 2026
Unprompted review
Rated 5 out of 5 stars

CPX is a professional survey provider

CPX is a professional survey provider and treats their participants with empathy and understanding. I had a glitch with a survey and they gave me goodwill points and gave me good advice on how to succeed in taking surveys. Well done on a super responsive customer service team. Much appreciated

20 July 2026
Unprompted review

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